TÚATH HOUSING
JOB DESCRIPTION
JOB DESCRIPTION:
HOUSING SERVICES CO-ORDINATOR
RESPONSIBLE TO:
HOUSING SERVICES DIRECTOR
REPORTS TO:
HOUSING SERVICES MANAGER
JOB SUMMARY:
To deal with all aspects of Housing Management and customer care for residents. To
provide a responsive, quality and efficient service to residents.
KEY RESPONSIBILITIES: Housing Management
1.
To manage up to 300 properties under the direction of the Housing Services
Manager.
2.
To deal promptly and effectively with Anti-Social Behaviour issues and breach
of tenancies, including preparation of disputes to the Residential Tenancies
Board.
3.
To allocate and let properties and to assess transfer requests.
4.
To deal with all the aspects of empty properties in order to quickly re-let
them.
5.
To identify and process repairs including, ordering, monitoring and checking
work and processing invoices.
6.
To liaise with tenants, residents and consultants regarding design and
improvement proposals, including the programming of the work.
7.
To attend and minute site meetings, residents meetings, public meetings and
other meetings.
8.
To facilitate and deliver accompanied property viewings.
9.
To undertake pre-tenancy and post-tenancy training courses.
10.
To gather information for Insurance Claims and attend court on behalf of the
Association if required.
11.
To liaise with Local Authorities and developers in relation to handovers and
to complete pre and post handover administrative tasks.
12.
To answer telephone calls and letters promptly, deal with enquiries and
attend Advice Centres or day surges as required.
13.
To advise tenants with regard to their rent and service charges and possible
welfare entitlements.
14.
To ensure income returns and proof of incomes are promptly submitted by
tenants.
15.
To collect rent and service charges by way of standard procedure.
16.
To maximise rent collection and to control arrears.
17.
To instigate legal action for the non-payment of rent.
18.
To work with residents and community groups to encourage participation
and involvement and community integration.
19.
To attend meetings including management company meetings, AGMs and
EGMs and sit as a representative on management company board as
required
20.
To regularly visit schemes or estates and to note and record any repairs or
defects.
21.
To quickly and efficiently remedy any estate problems.
Health and Safety
22.
To conduct all activities in a manner, which is safe to yourself and others. To
be aware and act in accordance with the Association’s Health and Safety
Policy.
General
23.
To contribute to the effective delivery of Quality Customer Orientated Service
through the formulation, review and proper implementation of policies and
procedures.
24.
To adhere to requirements of Service Level Agreements in the delivery of a
quality management service.
25.
To participate on forums/working groups/committees as required.
26.
To maintain accurate and up to date files for each property in the
management area.
27.
To produce a monthly report on all housing management issues and key
performance statistics for the area.
28.
To undertake other occasional duties which are consistent with the
responsibilities of the post including very occasional evening or weekend
work.
This job description is not definitive or restrictive and will
be subject to periodic review in the light of developments.
If you would like to be considered for any of the aforementioned positions, please
submit your CV to [email protected] or to our offices at
Túath Association, 29 Merrion Square, Dublin 2 by 5pm Monday 17th October 2016
marked for the attention of the Development Director.
Please clearly state the position/s you are applying for in your correspondence
Túath reserves the right to enhance these criteria, in line with the employee
specification, to facilitate short-listing
HOUSING SERVICES CO-ORDINATOR
EMPLOYEE SPECIFICATION
1
Attributes
Criteria
Rank
Education and
Training
Attainments
At least 2 years’ experience in a housing management
environment
Essential
or
A relevant qualification in social housing management plus
1 years’ experience in a housing management
environment
Essential
And
2
3
4
Relevant
Experience
Knowledge
and Skills
Special
Aptitudes
Eligibility to obtain a property services(PSRA) licence
Essential
Experience of core housing management tasks
(allocations, residents associations, rent collection,
repairs, tenancy management)
Essential
Experience of working with the public in a customer
oriented environment
Essential
Experience of community work
Desirable
Computer literacy with experience that includes wordprocessing, spreadsheets, presentation packages, e-mail,
electronic schedulers and internet.
Essential
Ability to work with accuracy and attention to detail
Essential
Possess good verbal and written communication skills,
have the ability to compose letters, memos and reports
Essential
Ability to be self-motivated and work on own initiative and
also be part of a team
Essential
5
Additional
Factors
The ability to handle sensitive and confidential information
Essential
The ability to deal with problems/enquires in a diplomatic
and sensitive manner
Essential
A high level of organisational skills and the ability to
prioritise workload and meet deadlines
Essential
Possess commitment to deliver a high quality customer
focused service
Essential
Willingness to work outside normal office hours on
occasions
Essential
Full, clean driving licence and daily use of car. Where
prevented from this due to a disability the candidate must
be able to demonstrate how they will meet the mobility
requirements of the post
Essential