Tailored Analytics
Steven Eldred
Director
Orange County CSS
Objectives
Analytics in Orange County
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Vision
iScore
Predictions/ Level of Care
What Makes iScore Different?
How iScore Fits into the Process
Methodology
Model Trend Examples
Success
Vision
“Social Good is Always Significant”
■ CSE 20/20: Family Wellbeing and Parental Success
✷ Vision of CSE 20/20
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Caseworkers
Community Partners
iScore
■ Drivers
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Data-driven approach (mostly)
Balanced with professional expertise
Broad view of Customer needs
Focus on individual
Preventative and Proactive
Assume Goodwill
■ Parents want to participate in their child’s life
■ Parents want to support their children
■ To a significant extent, past program policies
have alienated and discouraged parents
Lessons From Other Fields
Ernesto Sirolli began his adult life working for nongovernmental organizations (NGO’s) in Africa,
helping people in developing nations.
For the last 30 years he has assisted
entrepreneurs with micro-financing and
development projects in Australia and around the
world.
[video]
Assume Goodwill
■ “The most important thing is passion. . . The
passion that a man has for his own personal
growth is the most important thing.”
■ “I do something very different – I shut up and
listen to them.”
■ “You have to figure out how to get these
people to come and talk to you.”
iScore in a Nutshell
 Predicts long-term family
wellbeing
 Highlights areas of
opportunity
 Explores “what if” scenarios
 Gives conceptual framework
for care
Methodology
■ Motivated by needs of our families
 Individual and Case level
■ Relied on years of prior OC research
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Guideline and Barriers Study
Date of Event Survey
Community Resource Center Survey
Research in other fields
■ Inspired by caseworkers process
 Easy-to-use and interactive
 Quick but thorough assessments
Methodology – Data Sample
■ Focused on making data usable
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Included Data Repository & CS1257
Analytical File (one record per case/over 400 variables)
30,000 cases sample size
Financial data
Outside data
■ Recalibrate Model
 Family Wellbeing is defined by:
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NCP ability to pay
NCP motivation
CP need for support
Socioeconomic Factors
iScore
Level of Care
✷ Attributes
✷ What if Scenarios
✷ Areas of
Opportunities
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Predictions / Level of Care
What Makes iScore Different
How Does iScore Fit Into the Process
Individual
makes
contact
with CSS
Needs are met
& family
wellbeing
improves in
long-run
iScore
Link individual:
Community
Partners
CSS Teams
Court
Caseworker uses
iScore &
professional
expertise to
asses needs
Model Trend Examples
Unemployed
Median ROTW
(Ratio of Order to Wage)
75%
44%
21%
18%
33%
30%
12%
1%
Seedling
Sapling
Young
Mature
Seedling
Sapling
Young
Mature
Criminal History
Median Arrears Amount
35%
$16,598
20%
$7,896
13%
$1,563
Seedling
Sapling
Young
4%
$26
Mature
Seedling
Sapling
Young
Mature
Success
 Predictions are accurate
 Caseworkers use tool
regularly
 Makes positive impact on
families
Success
Family Wellbeing &
Parental Success:
 Caseworker
 Community Partners
 iScore
Steven Eldred
[email protected]
714-347-8115