• SHD 3793/SHAD 2053
• OPERATIONS
MANAGEMENT
COURSE OUTLINE
• PN SITI ZALEHA BTE OMAIN
• ROOM NO : T08-02-14-04
• TEL : 012-7042884
• EMAIL : [email protected]
• http://www.staff.utm.my/portalv3/portal
/zaleha
Synopsis
• Operation management (OM) is a discipline that
applies to virtually all productive enterprises such as
office, hospital, restaurant or a factory. It focuses
more on the efficient of production of goods and
services through the application of appropriate tools
and techniques.
• By studying this course, students will be able to
know how significant the function of OM related to
all other business functions and how goods and
services are produced through the transformation
of inputs to outputs.
LEARNING OUTCOME
At the end of this course, student should be able to :
Course Learning Outcome
P0
AM
C3 Students should be able to apply the
basic concept and function of operation
management in both manufacturing and
services organization
C4 Students should be able to analyze
designing operation in both
manufacturing and services organization
C4 Students should be able to analyze
managing operations in in both
manufacturing and services organization.
PO1
Test 1
PO2
Test 2
PO2
Final Exam
LEARNING OUTCOME
Course Learning Outcome
C5 Students should be able to solve issues
in production and operation
management.
P0
PO2
AM
Case
Studies
A3
PO5
Case studies
Students will choose to seek working in
the team.
Teaching Methodology
• Lecture ,
• Independent Study
•
- self learning
•
- information search
•
- reading
•
- group discussion
Teaching Methodology
• 3. Assignment / Project/Case Study
•
- self learning
•
- preparation
•
- group discussion
• 4. Test 1 and Test 2
•
- preparation/revision
•
- actual sitting
• 5
Teaching Methodology
• .
•
•
Exam
- preparation/revision
- actual sitting
MEETING 1
• Introduction: What is operation management?
Operation in service sector. Productivity.
Ethics & social responsibility
• Global Strategy in a global environment.
Developing missions & strategies. Competitive
advantage. Global operations strategy options.
MEETING 2
• Design of goods and services. Goods &
services selection. Generating new product.
Product development. Issues of product
design.
• Process Strategy. Four process strategy.
Process analysis and design. Production
technology
MEETING 3
• Location strategy. Factors that affect location
decisions. Method of evaluating location
alternatives
• Layout strategy. The strategic importance of
layout decisions. Types of layout – Office,
retail, warehousing, fixed-position, processposition.
• Test 1
MEETING 4
• Job design, ergonomic and environment:
Work measurement- time study & work
measurement.
• Inventory management. ABC analysis, EOQ,
probabilistic model.
MEETING 5
• Aggregate planning. Strategies & methods
• Material Requirement Planning. Dependent
inventory model requirement, MRP structure.
Lot sizing techniques
• Test 2
MEETING 6
• MRP - Continue
• Short-Term Scheduling: Forward and
backward scheduling. Loading Jobs.
Sequencing Jobs.
GRADING
N Assessment
o.
1 Assignment
2 Test 1, 2
3 Exercises/ Case
studies
3 Final Exam
Overall Total
Number % each
% total
1
20
20
1
15
30
5
2
10
1
40
40
100
ASSIGNMENT BRIEF
• The purpose of this project is to have students
explore, in modest depth, the operations function of
an existing service/manufacturing organization of
their choosing. On completion of the project
students should:
• understand how a service/product is generated and
delivered to the customer; and
• have explored in depth the operations management
activities in the organization.
• In order to achieve these goals, each group is
expected to select a service/manufacturing
organization and complete the following
activities:
•
– Document current operations. Using flowcharts,
job analyses, job descriptions, verbal explanations,
or similar methods, explain the operations
activities and technology for the firm. Specifically,
the various inputs, transformation processes, and
several outputs must be identified.
– Detail OM activities. Carefully and in depth,
describe how the following activities are
performed in the firm:
–manpower planning, acquisition, and
control
–scheduling
–managing for quality
–material control (inventory, supplies, and so
on)
–facility location and layout planning
• Identify a problem. For each of the activities
discussed above, identify at least one
operating problem in the firm. Document this
problem. Describe the problem as is currently
understood; attach any company literature or
documentation of the problem.
•
• Propose a solution. Suggest one or more
tentative solutions to the problem. Provide
detailed explanation so that a reader will gain
a basic understanding of what is proposed.
• Prepare a written report. Professional
standards should be used in preparing and
formatting the report-see "Guidelines for
Report Preparation" that follow.
•
• As a group, the students should identify the
organization, seek permission to do the
project from the firm, and submit to the
Instructor a one-page summary about the firm
chosen and the proposed work that is to be
carried out.