Members Survey 2016
Based on data collected by scottishgolf.org
The Golf Course 2016
The Golf Course 2016
10
9.25
9.089.09
9
8
7
7.948.01
7.53
7.68
7.9
7.73
7.857.98
7.62
7.187.25
6.97
6.956.89
6.61
6.96
6.47
6.5
6.48
5.92
6
6.68
6.636.56
7.07
6.866.84
7.29
7.04
6.84
7.16
7.4
7.68
6.06
5
4
3
2
1
0
Overall how Condition of Condition of Condition of Condition of
important to the course
the tees
the fairways the greens
you is the
overall
condition of
the course
Prestonfield GC 2014
Condition of
the rough
Prestonfield GC 2015
Condition of
the bunkers
Condition of Condition of
the practice the practice
facilities
putting green
Prestonfield GC 2016
Edinburgh 2016
Quality of
course
signage
Choice of tee Quality and
from which to friendliness of
play from
greenstaff
National 2016
Competitions 2016
Competitions 2016
10
9
8
7.57
7.32 7.38
7.31
7.49 7.51
7.71
7.88
7
6
5.11
5.4
5.53
5.11
5
4
3.85
3.62 3.52
4.05
3.43
3.03
3
2
1
0
Overall how
important to you is
the provision of
competitions
Overall the number There are sufficient There are too many I prefer to play non- I would like to see a
of competitions is
members
members
competitive golf
wier variety of
about right
competitions
competitions
formats
Prestonfield GC 2014
Prestonfield GC 2015
Prestonfield GC 2016
Edinburgh 2016
I would like to see
more family
competitions
I would like to see
more mixed
competitions
National 2016
Social Events 2016
Social Events 2016
10
9
8
6.93
7
6.93
5.9
6
5
7.15
6.98
4.68
4.89
4.61
4.31
4.25
4
3
2
1
0
Overall how important to you is the
provision of social events
Prestonfield GC 2014
Overall I am satisfied with the provision of
social events
Prestonfield GC 2015
There are sufficient social events
Prestonfield GC 2016
Edinburgh 2016
Social events are important to me
National 2016
Club House 2016
Club House 2016
10
9
8.22
8.31
8.37
8.06
8
7.96
7.52
7.84
7.76
8.03
8.26
8.23
8.11
8.38
8.32
8.01
7.72
7.64
7
6
5
4
3
2
1
0
Overall how important
to you is the clubhouse
Overall I am satisfied I am satisfied with the Cleanliness of clubhouse Cleanliness of locker
with the clubhouse clubhouse opening hours
rooms
Prestonfield GC 2014
Prestonfield GC 2015
Prestonfield GC 2016
Cleanliness of wash
rooms
Edinburgh 2016
Appearance of notice
boards
National 2016
Food 2016
Food 2016
10
9
8
7.86
7.99
7.94
7.86
7.63
7.56
7.99
7.85
7.63
7.43
8
7.79
7.03
7
6.74
6.53
8.15
7.31
6.53
6
5
4
3
2
1
0
Overall how important to
you is the food at the club
Overall I am satisfied with
the food at the club
Prestonfield GC 2014
Appearance of restaurant
Prestonfield GC 2015
Quality of food
Prestonfield GC 2016
Variety of food
Edinburgh 2016
Value for money
National 2016
Beverage 2016
Beverage 2016
10
9
8
7.54
7.33 7.49
7.8
7.81
8.01
7.75
8.01
7.9
7.87
8.1
7.75
7.87
8.17
7.94
7.3
7.62 7.72
7
6
5
4
3
2
1
0
Overall how important to
you is the beverage
operation at the club
Overall I am satisfied with
the quality of the beverage
operation
Prestonfield GC 2014
Appearance of bar
Prestonfield GC 2015
Selection of beverage
Prestonfield GC 2016
Quality of beverage
Edinburgh 2016
Value for money & bar
National 2016
Memebers Belonging 2016
Members Belonging 2016
10
8.77
9
8
8.89
8.46
7.42
7.57
7.65
8
7.83
7.42
8.09
7.9
7.53
7
6
5
3.88
4
4.13
4.41
3.7
3.55
3.65
3
2
1
0
Overall how important are Overall I feela strong sense
I regularly use the club
I like to receive
I like to receive
the members services to you of belonging to this club website for club information communication via facebook communication via twitter
Prestonfield GC 2014
Prestonfield GC 2015
Prestonfield GC 2016
Edinburgh 2016
I like to receive
communication via e-mail
National 2016
Staff Service 2016
Staff Service 2016
10
9.23
9
8.63
8.78
8.8
8.16
8
8.3
8.38
8.63
9.41
8.84
8.77
8.48
8.61
8.74
7.49
7.16
7.4
7.68
7
6
5
4
3
2
1
0
Overall how important is Overall I am satisfied
customer service to you
with the level of
customer service
Prestonfield GC 2014
Quality and friendliness Quality and friendliness Quality and friendliness Quality and friendliness Quality and friendliness
of service from admin
of service from
of bar service
of food/restaurant
of greenstaff
staff
professional staff
service
Prestonfield GC 2015
Prestonfield GC 2016
Edinburgh 2016
National 2016
Visitors Consideration 2016
Visitors Consideration 2016
10
9
8
7.49
6.9
7
6
5.78
5.84
7.15
5.89
5.75
5.3
5
4
3
2
1
0
Overall the number of visitors that play our club is not
important to me
Prestonfield GC 2014
Overall I am satisfied with the number of visitors we
allow to play at our club
Prestonfield GC 2015
Prestonfield GC 2016
I would prefer to see more visitors in order to keep my
subscriptions down
Edinburgh 2016
National 2016
Club Management 2016
Club Management 2016
10
9
8.63
8.69
8.58
8
7.75
7.7
7.35
7.04
6.79
7
7.36
7.64
7.61
6.79
6.29
6
5
4
3
2
1
0
Overall how important is the
management of the club to you
Overall I am satisfied with the
way the club is managed
Prestonfield GC 2014
Prestonfield GC 2015
I feel the committee acts
transparently
Prestonfield GC 2016
I feel the committee does a good I feel the club finances are well
job
managed
Edinburgh 2016
National 2016
Overall Satisfaction 2016
Overall Satisfaction 2016
10
9
8.08
8
8.41
8.15
8.02
7.85
8.65
7.94
7.56
7.25
7
6
5
4
3
2
1
0
Overall satisfaction with the club
Prestonfield GC 2014
Overall value for money
Prestonfield GC 2015
Prestonfield GC 2016
I would recommend this golf club to my friends
Edinburgh 2016
National 2016