9-1-1 IMPLEMENTATION PLAN
FOR KNOX COUNTY, OHIO
2013 REVISION
PREPARED AND RECOMMENDED BY THE
KNOX COUNTY 9-1-1
TECHNICAL ADVISORY COMMITTEE
FOR THE
KNOX COUNTY 9-1-1
PLANNING COMMITTEE
Final Plan Amended and Adopted
by the 9-1-1 Planning Committee
February 13, 2013
TABLE OF CONTENTS
KNOX COUNTY 9-1-1 PLANNING COMMITTEE MEMBERS ………………………. 1
KNOX COUNTY 9-1-1 TECHNICAL ADVISORY COMMITTEE MEMBERS ………. 1
INTRODUCTION ………………………………………………………………………… 2
ORGANIZATION ………………………………………………………………………… 2
I.
THE PLANNING COMMITTEE ………………………………………….2
II.
THE TECHNICAL ADVISORY COMMITTEE ………………………… 2
III.
GOVERNANCE ………………………………………………………….. 3
DESCRIPTION OF CURRENT KNOX COUNTY 9-1-1 OPERATIONS .……………… 3
I.
WIRELINE TELEPHONE COMPANIES ………………………………... 3
II.
WIRELESS TELEPHONE COMPANIES ……………………………….. 4
III.
PSAPs ……………………………………………………………………... 5
IV.
OTHER OPERATIONAL MATTERS …………………………………… 7
V.
REVENUE & COSTS …………………………………………………….. 7
VI.
TIMETABLES ……………………………………………………………. 12
GLOSSARY ……………………………………………………………… APPENDIX “A”
KNOX COUNTY
9-1-1 PLANNING COMMITTEE
MEMBERS
The Hon. Craig Gilmore, Howard Township Trustee
The Hon. Richard K. Mavis, Mayor, City of Mount Vernon
The Hon. Roger Reed, President, Knox County Board of Commissioners
KNOX COUNTY
9-1-1 TECHNICAL ADVISORY COMMITTEE
MEMBERS
Chief Chris Menapace, Chair
Mount Vernon Fire Department
200 West Gambier Street
Mount Vernon, Ohio 43050
Claude Gates
Township Trustee Representative
Newcastle Rd.
Gambier, Ohio 43022
Mark Maxwell
Knox County EMA Director
11540 Upper Gilchrist Rd.
Mount Vernon, Ohio 43050
Chief Mike Merrilees
Mount Vernon Police Department
5 North Gay Street
Mount Vernon, Ohio 43050
Sheriff David Barber
Knox County Sheriff’s Office
11540 Upper Gilchrist Rd.
Mount Vernon, Ohio 43050
Ms. Nancy Serafino
Public Safety Sales Engineer
CenturyLink
Mansfield, Ohio
Chief Rick Lanuzza
Fredericktown EMS
139 Columbus Road
Fredericktown, Ohio 43019
Phil Lohmeyer
Village of Centerburg
8 N. Clayton St.
Centerburg, OH 43011
Lt. Toby Smith
Ohio State Highway Patrol-Post 59
3980 County Road 172
Mount Gilead, Ohio 43338
1
INTRODUCTION
Since its introduction, the concept of using 9-1-1 as a single telephone number to call in case of
emergency has gained nearly universal acceptance in the United States. In Ohio, the General
Assembly passed House Bill 491 in 1985 to enable counties to establish 9-1-1 emergency
telephone systems. Knox County began the process of establishing countywide 9-1-1 service by
convening a planning committee in 1991. In 1993, the first 9-1-1 plan was adopted to provide
service throughout Knox County. In 2006, an addendum was passed by the 9-1-1 planning
committee to provide Wireless Enhanced 9-1-1 service in Knox County.
In 2008, public safety agencies from around Knox County requested that the County
Commissioners re-open the 9-1-1 plan for comprehensive updates. The Commissioners passed a
resolution reconvening the 9-1-1 Planning Committee on July 1, 2008.
The 2009 revision represented a comprehensive amendment as proposed by the 9-1-1 Technical
Advisory Committee on February 4, 2009, and replaced the earlier 9-1-1 Implementation Plan of
1993 and Addendum A (Wireless Enhanced 9-1-1) adopted in 2006.
With the recommendation of the Knox County 9-1-1 Board and the Knox County Board of
Commissioners, the 9-1-1 plan was reopened by resolution of the Knox County Board of
Commissioners on July 12, 2012 for specific updates pertaining to agency structure and
governance, as well as all other necessary modifications.
On February 13, 2013 a comprehensive amendment was proposed by the 9-1-1 Technical
Advisory Committee and accepted by the 9-1-1 Planning Committee. This 2013 Plan revision
replaces the 2009 amendments and represents the current Final Plan for Knox County 9-1-1.
ORGANIZATION
I.
THE PLANNING COMMITTEE: Pursuant to O.R.C. 5507.06(A), the Planning
Committee was appointed by the Knox County Commissioners comprised of the
following individuals: Allen Stockberger as president of the board of commissioners,
Mayor Richard Mavis as mayor of Mount Vernon, the most populous municipality in
Knox County, and Craig Gilmore, a trustee of Howard Township, the most populous
township in Knox County as selected by the board of Howard Township trustees.
Since the time of the appointment of the planning committee, Roger Reed has become
president of the board of commissioners and replaces Allen Stockberger on the
planning committee ex officio.
II.
THE TECHNICAL ADVISORY COMMITTEE: On August 30, 2012, the
Planning Committee appointed the following persons to the Technical Advisory
Committee, subject to the requirements of O.R.C. 5507.06(C):
1. Chief Chris Menapace, Mount Vernon Fire Department
2. Mark Maxwell, Knox County EMA Director
2
3.
4.
5.
6.
7.
8.
9.
Chief Mike Merrilees, Mount Vernon Police Department
Sheriff David B. Barber, Knox County Sheriff
Chief Rick Lanuzza, Fredericktown EMS
Lt. Toby Smith, Post Commander, Ohio State Highway Patrol
Nancy Serafino, Public Safety Sales Engineer, Embarq
Claude Gates, Harrison Township Trustee, as township representative
Phil Lohmeyer, Village of Centerburg
The Technical Advisory Committee was tasked with necessary revisions of the plan,
most specifically the modification to provide for a single operational PSAP.
III.
GOVERNANCE: Knox County 9-1-1 will be governed solely under the authority of
the Knox County Board of Commissioners. The Knox County Board of
Commissioners may utilize a 9-1-1 Advisory Board and may determine the
composition and responsibility of said Advisory Board.
DESCRIPTION OF CURRENT KNOX COUNTY 9-1-1 OPERATIONS
I.
WIRELINE TELEPHONE COMPANIES – The only wireline telephone company
serving Knox County is CenturyLink, formerly United Telephone Company/Embarq.
CenturyLink provides Enhanced 9-1-1 service to all wireline exchanges in Knox
County. The scope of CenturyLink’s service includes exchanges in Bellville, Butler,
Centerburg, Danville, Fredericktown, Gambier, Martinsburg, Mount Vernon,
Sunbury, and Utica. CenturyLink’s database automatically routes calls to the
appropriate PSAP within Knox County.
Enhanced 9-1-1 service includes Automatic Number Identification (ANI), Automatic
Location Information (ALI), Forced Disconnect, One-Button Transfer, and the ability
to provide Call Detail in printed form from an electronic database. These terms are
defined in Appendix A.
CenturyLink and its successors shall provide the necessary equipment and
engineering to selectively route wireline enhanced 9-1-1 calls as specified in this
plan. All public safety service providers are required by Ohio Revised Code Section
5507.03(G) to maintain a telephone number in addition to 9-1-1.
CenturyLink and its successors are responsible for connections to the PSAP and
maintenance of the ALI database and for providing Enhanced 9-1-1 capabilities. The
ALI database contains the names and telephone numbers(s) at each geographic
location in the county. It is electronically updated by CenturyLink and other
companies with additions, deletions and changes. The database contains information
which is not otherwise readily available to the public, such as names associated with
unlisted numbers of telephone customers who have paid under telephone company
3
tariffs for such listings. Given the proprietary nature of certain portions of this data,
Ohio Revised Code Section 5507.32(G) prohibits the disclosure of information
contained in the database except for 9-1-1 purposes, and it is CenturyLink’s policy to
deny all requests for use of data in its 9-1-1 database, unless requested by Knox
County 9-1-1.
II.
WIRELESS TELEPHONE COMPANIES – Knox County approved an addendum
to its 9-1-1 Implementation Plan on April 19, 2006 to establish Wireless Enhanced 91-1 service. This plan has been implemented in two phases:
A. Phase 1: All wireless service providers were notified at least six (6) months
prior to the activation date that Knox County was requesting Phase I Wireless
Enhanced 9-1-1 Emergency Service. All wireless service providers operating
in Knox County were identified, their towers located and addressed, and
routing to the proper PSAP was established based upon tower and/or sector
location.
B. Phase 2: All wireless service providers were notified at least six (6) months
prior to the activation date that Knox County was requesting Phase II Wireless
Enhanced 9-1-1 Emergency Service. With Phase II, the 9-1-1 PSAP receives
the wireless caller’s callback number, the tower address and/or sector location,
and the caller’s latitude and longitude coordinates (with an accuracy level
consistent with FCC Regulations).
C. Wireless Telephone Companies Operating in Knox County: As of
September 30, 2011, the following companies provide wireless service in
Knox County:
1. Allied Wireless
2. Cincinnati Bell
3. Cleveland Unlimited
4. Consumer Cellular
5. Crickett
6. First Communications
7. Great Call (dba Jitterbug)
8. I Wireless
9. Nextel Boost West
10. Nextel West
11. New Cingular Wireless PCS, LLC
12. OnStar
13. PNG
14. Sprint Spectrum
15. SprintCom, Inc.
16. T-Mobile Central
17. Tracfone
18. Verizon Wireless (Consolidated Filing)
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19. Virgin Mobile
20. Working Assets Fund Service
D. Disbursement of the Wireless 9-1-1 Government Assistance Fund:
Pursuant to Ohio Revised Code Section 5507.55, Knox County receives funds
from the State of Ohio’s Wireless 9-1-1 Government Assistance Fund. Funds
received from the Wireless 9-1-1 Government Assistance Fund shall be placed
in a separate fund at the Knox County Treasurer’s Office.
These funds shall be used only for the following purposes:
1. Any costs of designing, upgrading, purchasing, leasing,
programming, installing, testing and/or maintaining the necessary
data, hardware, software and trunking required for the PSAP to
provide Wireless Enhanced 9-1-1 service. These costs may be
incurred before, on, or after May 6, 2005 (the effective date of H.B.
361 of the 125th G.A.) and may consist of such additional costs of
the 9-1-1 system over and above any costs incurred to provide
wireline 9-1-1. On or after the provision of technical and operational
standards pursuant to Ohio Revised Code Section 5507.65(D)(1),
Knox County shall consider the standards before incurring any costs
described here.
2. Any costs of personnel and training the staff of the PSAP to provide
Wireless Enhanced 9-1-1 service. These costs may be incurred
before, on, or after May 6, 2005 (the effective date of H.B. 361 of
the 125th G.A.) and may consist of such additional costs of the 9-1-1
system over and above any costs incurred to provide wireline 9-1-1.
III.
PSAP
A. Locations: Knox County 9-1-1 services will be provided through a single
PSAP, located at 117 E. High Street, Mount Vernon, OH 43050. Knox
County will maintain a backup site at 11540 Upper Gilchrist Rd., Mount
Vernon, Ohio 43050. The aforementioned consolidated PSAP shall be made
operational as soon as is practical following acceptance of this 2013 plan
revision.
B. Operations and Redundancy: Only the PSAP located at 117 E. High Street
will be operated 24 hours per day 7 days per week. In the event of a
catastrophic failure of this primary PSAP, operations will shift to the backup
site located at 11540 Upper Gilchrist Rd. Each PSAP is wired to function
both independently and in combination, in the event the primary PSAP is
incapacitated, alternate routing allows either unit to function as the primary 91-1 PSAP and dispatch center in an emergency situation. The 9-1-1 PSAP
and dispatch equipment for both locations shall be compatible. Both PSAPs
5
are able to dispatch any public service agency directly, through standard
operating guidelines, should the need arise.
Redundancy will be provided in multiple ways. The maintenance of a backup
PSAP will allow operations to continue in the event that the primary location
is compromised.
Should the 9-1-1 call taking systems at the primary location be unaffected, but
the location un-useable, then all 9-1-1 trunks and administrative phone circuits
terminating at the primary location can be answered at the backup location. In
the event that the 9-1-1 call taking system at the primary site is compromised,
then 9-1-1 calls will be routed to 9-1-1 trunks terminating at the backup
location, where it can function independently. Administrative calls will also
have the ability to be answered at the backup location.
In the event that the primary location is not compromised, but the 9-1-1 or
administrative phone circuits servicing this primary site do go down, then
those 9-1-1 calls will be automatically routed to the 9-1-1 trunks terminating
at the backup location. These calls can then be answered from the primary
location without the need to relocate operations to the backup site. The
primary site can also answer administrative circuits which terminate at the
backup location.
Dispatch services will be provided though utilization of the county-wide radio
system. The primary PSAP will maintain a point-to-point connection to the
backup location for both 9-1-1 and radio communications purposes. Radio
dispatch will be performed from the primary radio tower located at 11540
Upper Gilchrist Rd. In the event that the connection to this location is lost, or
the radio systems at this site are compromised, redundancy will be provided
with a tower and hardware located at the 117 E. High St. location. This
backup tower will allow the agency to maintain limited backup
communications capabilities during this emergency.
In the event that a comparable or better suited backup location becomes
available, Knox County 9-1-1 shall be permitted to modify the location and
capabilities of this backup location so long as the new site and/or equipment
meets or exceeds the capabilities outlined above.
C. Call Routing: All 9-1-1 access line (wireline) and wireless calls originating
within Knox County are routed to and dispatched from the primary PSAP.
In the event that operations must be relocated to the backup PSAP all wireline
and wireless 9-1-1 calls will be automatically routed to and answered from the
backup PSAP. Both PSAPs have one-button transfer for calls to the other
PSAPs, to the Ohio State Highway Patrol, and to surrounding counties.
6
D. Misdirected Call Protocols:
1. Non-Emergency Calls: If a caller dials 9-1-1 for a non-emergency
situation, if time is available, the 9-1-1 communications technician
will advise the caller of the proper number and time to call.
2. Wrong Service Provider Dispatched: If the wrong service provider
is dispatched to the scene of an emergency, such provider shall
respond until the correct provider is dispatched and on the scene.
3. 9-1-1 Calls from outside Knox County to Knox County PSAP: If
a call from outside Knox County is routed to a Knox County PSAP,
the call shall be relayed to the proper county by one-button transfer,
telephone or radio.
4. 9-1-1 Calls from inside Knox County to PSAP outside Knox
County: Such calls are relayed as in Number 3, above.
5. Misdirected Wireless Calls – All misdirected wireless 9-1-1 calls
shall be administered in the same manner as identified in Numbers 14, above.
Knox County 9-1-1 has developed Standard Operating Guidelines to
systematically deal with misdirected calls. In no case shall 9-1-1 callers
be instructed to hang up and call again.
E. Staffing and Equipment for PSAPs: The staffing and operation of the
dispatch center shall be financed from the 9-1-1 fund. System vendors shall
be selected by the Knox County Board of Commissioners subject to
competitive bidding and other applicable requirements of the Ohio Revised
Code.
A printer shall be installed at each dispatch center for the PSAP to provide
hard copy dispatch information. 9-1-1 Call Logs shall be retained in
electronic form for two years in accordance with the records retention
schedule promulgated by the Ohio Historical Society for county sheriffs.
IV.
OTHER OPERATIONAL MATTERS
A. Equipment Ownership and Maintenance: All answering and dispatch
related equipment and software will be purchased by the 9-1-1 Fund.
Maintenance of PSAP equipment will likewise be paid by the 9-1-1 Fund.
Contractors for equipment and maintenance shall be selected by the Knox
County Board of Commissioners subject to applicable Ohio law.
V.
REVENUE & COSTS – The Knox County 9-1-1 System is principally funded by a
five-year countywide sales tax levy of .25 percent. This levy was first passed in 1993
and has been renewed four times, most recently in 2012.
7
Knox County also receives funds distributed by the P.U.C.O. from the Wireless 9-1-1
Government Assistance Fund. These funds were first received in 2006, and in 2012
the General Assembly made this fund permanent.
The initial cost of equipping the PSAPs and the first five years of operating the
PSAPs was covered by the 1993 Implementation Plan.
If revenues from the quarter-percent sales tax levy and other earmarked revenues
from the State of Ohio become insufficient to cover the costs of personnel and
equipment related to the dispatch services of 9-1-1, then the Knox County
Commissioners may authorize assessments to participating agencies. Any
assessments shall be according to the terms of a contract ratified by the
commissioners and the participating agencies prior to assessments being made.
The following show revenue and expenditure totals for the years 2005 – 2012.
Revenue
2005
Sales Tax
TOTAL
$1,301,751.00
$1,301,751.00
Expenditures
Salaries
PERS
Worker’s Comp
Unemployment/Medicare
Insurance
Travel
Schooling
Supplies
Contract – Repairs
Contract – Service
Other Expenses
Equipment
TOTAL
8
$811,028.73
$109,292.38
$6,236.70
$14,618.48
$162,792.63
$406.14
$7,873.97
$6,161.46
$9,358.15
$3,190.56
$16,339.34
$42,003.35
$1,189,301.89
2006
Sales Tax
Wireless
TOTAL
$1,342,361.00
$121,341.14
$1,463,702.14
2007
Sales Tax
Wireless
TOTAL
$1,344,214.00
$131,140.50
$1,475,354.50
Salaries
PERS
Worker’s Comp
Unemployment/Medicare
Insurance
Travel
Schooling
Supplies
Contract – Repairs
Contract – Service
Other Expenses
Equipment
Equipment - Wireless
TOTAL
Salaries
PERS
Worker’s Comp
Unemployment/Medicare
Insurance
Travel
Schooling
Supplies
Contract – Repairs
Contract – Service
Other Expenses
Equipment
Equipment - Wireless
TOTAL
9
$808,739.13
$110,486.46
$7,512.69
$10,944.81
$178,788.18
$114.04
$831.00
$1,913.59
$34,727.91
$8,315.10
$18,780.65
$87,683.48
$43,301.25
$1,312,138.29
$864,587.40
$121,660.38
$9,327.46
$12,140.03
$171,507.02
$378.16
$8,282.00
$5,657.82
$17,202.00
$7,118.16
$10,387.12
$61,767.37
$68,662.43
$1,358,677.35
2008
Sales Tax
Wireless
TOTAL
$1,363,971.00
$128,092.33
$1,492,063.33
2009
Sales Tax
Wireless
TOTAL
$1,242,706.66
$137,983.20
$1,380,689.86
Salaries
PERS
Worker’s Comp
Unemployment/Medicare
Insurance
Travel
Schooling
Supplies
Contract – Repairs
Contract – Service
Other Expenses
Equipment
Equipment - Wireless
TOTAL
Salaries
PERS
Worker’s Comp
Unemployment/Medicare
Insurance
Travel
Schooling
Supplies
Contract – Repairs
Contract – Service
Other Expenses
Equipment
Equipment - Wireless
TOTAL
10
$878,113.69
$123,452.55
$11,692.19
$14,351.05
$175,057.04
$646.59
$6,965.00
$3,651.56
$24,112.91
$6,370.50
$20,889.52
$25,277.24
$34,258.23
$1,324,838.07
$965,077.55
$128,619.68
$15,248.00
$15,929.02
$174,065.54
$211.12
$3,814.00
$8,800.60
$20,586.48
$15,901.09
$28,416.21
$525,848.01
$6,335.85
$1,908,853.15
2010
Sales Tax
Wireless
TOTAL
$1,287,310.11
$135,770.05
$1,423,080.16
2011
Sales Tax
Wireless
TOTAL
$1,350,237.12
$134,952.63
$1,485,189.75
Salaries
PERS
Worker’s Comp
Unemployment/Medicare
Insurance
Travel
Schooling
Supplies
Contract – Repairs
Contract – Service
W.C. Contract Worker
Other Expenses
Equipment
Equipment - Wireless
TOTAL
Salaries
PERS
Worker’s Comp
Unemployment/Medicare
Insurance
Travel
Schooling
Supplies
Contract – Repairs
Contract – Service
Other Expenses
Equipment
Equipment - Wireless
TOTAL
11
$995,392.07
$138,326.63
$15,570.22
$13,966.89
$199,022.58
$859.50
$6,644.50
$4,202.29
$82,897.25
$16,880.70
$510.00
$192,246.30
$335,126.30
$6,500.00
$2,008,145.23
$992,855.59
$138,456.57
$14,092.91
$14,469.16
$178,823.66
$578.23
$8,737.00
$5,381.69
$45,863.85
$47,468.13
$106,959.14
$57,835.59
$5,500.00
$1,617,021.52
2012
Sales Tax
Wireless
Loan Funds
Other
TOTAL
$1,463,101.44
$134,816.94
$435,000.00
$96,499.46
$2,129,417.84
Salaries
PERS
Worker’s Comp
Unemployment/Medicare
Insurance
Travel
Schooling
Supplies
Contract – Repairs
Contract – Service
W.C. Contract Worker
Debt Retirement
Other Expenses
Equipment
Equipment - Wireless
TOTAL
$957,200.33
$133,106.87
$13,416.75
$13,363.70
$274,029.60
$1,135.97
$5,650.99
$2,487.58
$52,721.19
$87,773.47
$0.00
$94,212.58
$47,249.33
$480,143.98
$6,000.00
$2,168,492.34
The system will continue to be operated in a manner consistent with sound financial
stewardship of taxpayer funds.
VI.
TIMETABLES – The timetables for adoption and ratification of this amended plan
by the 9-1-1- Planning Committee and political subdivisions are governed by Chapter
5507 of the Ohio Revised Code.
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APPENDIX “A”
GLOSSARY
ALI – Automatic Location Identification – Provides an automatic display of the location of
incoming 9-1-1 calls.
ANI – Automatic Number Identification – Provides an automatic display of the seven-digit
number of an incoming 9-1-1 call.
CALL DETAIL – Documentation of 9-1-1 calls includes the number of the caller dialing 9-1-1;
the dispatching position answering the call; the time the call entered the system; the time
the call was answered; the time the call was transferred (if it was transferred); the time
the call was ended; and the trunk line over which the call was received. This data can be
used for investigation of complaints, false calls, reporting of false emergencies, etc.
COMMUNICATIONS TECHNICIAN – A person who processes dispatch records and uses a
radio channel to contact remote facilities.
EMS – Emergency Medical Service.
ENHANCED 9-1-1 (E-9-1-1) – The advanced telephone system which provides for
computerized routing of 9-1-1 emergency calls.
FORCED DISCONNECT – Forced disconnect allows the 9-1-1 communications technician to
disconnect a phone call making the trunk lines available for other emergency calls.
9-1-1 CALL – Any telephone call that is made by dialing the digits “9-1-1”.
ONE-BUTTON TRANSFER – A 9-1-1 communications technician has the ability to transfer
calls to pre-programmed numbers by depressing a single button.
PSAP – Public Safety Answering Point – The PSAP is the initial answering location of a 9-1-1
call.
PUBLIC SAFETY AGENCY / PUBLIC SAFETY SERVICE PROVIDER – A Governmental
division which provides law enforcement, fire fighting, medical, or other emergency
services.
SELECTIVE ROUTING (SR) – A computerized feature which enables all 9-1-1 calls originating
from within a defined geographical region to be answered at a predesignated PSAP.
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