3/22/2017
Achieving a Generational Win-Win:
How a Good Coach Can Help Develop
Younger Workers Into Tomorrow’s Leaders
Conducted by: Andrew C. Marris, MBA
Learning & Development Manager
MRA—The Management Association
All Rights Reserved. © 2017 MRA | 1
MRA = Problem Solved
24/7 Hotline
Compliance
Recruiting
Training
Surveys
Compensation
E-Learning/
Webinars
Conferences
and Events
HR Resource Center
Roundtables
Talent
Management
All Rights Reserved. © 2017 MRA | 2
Learning Objectives
• Discuss the fundamental differences between
generational values
• Adapt to a changing workforce
• Implement coaching relationships for mutual
engagement and growth
All Rights Reserved. © 2017 MRA | 3
1
3/22/2017
Table Talk – Generations
All Rights Reserved. © 2017 MRA | 4
Generational Differences
• Every generation assumes others want what ___________
they
want to be successful.
• Every generation has an __________________
that whatever
expectation
the first generation had to work through, the next will also.
• Every generation believes the next generation has it
____________.
easier
• Every generation rebels at some point and later gives up visible
value
signs of rebellion but not the elements of their ____________
system.
All Rights Reserved. © 2017 MRA | 5
Four Generations at Work*
• Silents/Matures (Born 1945 or earlier—71+)
♦
1.5% of workforce, 29 million living Americans
• Baby Boomers (Born 1946-1964—52-71)
♦
28.5% of workforce, 75 million living Americans
• Gen Xers (Born 1965-1979—37-52)
♦
34% of workforce, 65 million living Americans
• Millennials/Gen Ys (Born 1980-2000—16-37)
♦
36% of workforce, 75 million living Americans
*Pew Research, 2015
All Rights Reserved. © 2017 MRA | 6
2
3/22/2017
Millennials on the Move
All Rights Reserved. © 2017 MRA | 7
The Value-System Pendulum Swings
All Rights Reserved. © 2017 MRA | 8
“Flexing” to the Four Generations
• Silents/Matures—“Respect”
♦
♦
♦
Ask questions and listen
Provide clear written goals and expectations
Be totally honest and candid
• Baby Boomers—“Running the Show”
♦
♦
♦
Give frequent and specific recognition for meeting
and exceeding expectations for results
Show them you care
Be honest, candid, and direct
All Rights Reserved. © 2017 MRA | 9
3
3/22/2017
“Flexing” to the Four Generations
• Gen Xers—“Prove It to Me”
♦
♦
♦
Work/Life balance
Be truthful, trustworthy and direct—no bull!
Earn respect through consistent, positive actions
• Millennials/Gen Ys—“Instant Gratification”
♦
♦
♦
Use technology to the max, coupled with people
skills training
Negotiate work/life blending
Give frequent and instant feedback through a
coaching/mentoring relationship
All Rights Reserved. © 2017 MRA | 10
Coaching Discussion
What does the term “coaching” mean to you?
Have you ever had a really good coach?
What did he or she do?
All Rights Reserved. © 2017 MRA | 11
Coaching Defined
“A process of guided self-discovery that
allows the person being coached to learn
and improve work performance through
open discussion and hands-on experience.”
Learners proactively:
• Ask questions
• Seek answers
Coaches:
• Ask questions
• Listen
• Guide (instead of telling only)
All Rights Reserved. © 2017 MRA | 12
4
3/22/2017
Coaching in a Nutshell
• Inspire
• Encourage
• Challenge
All Rights Reserved. © 2017 MRA | 13
Motivational Tips for the Generations
• Judge performance by outcomes, not work done in a different way
• Consider technology preferences
• Consider which generations are comfortable with work/life balance,
work/life blending, and leaving work at work
• Remember, all of the generations bring different strengths
• Not all performance issues with younger workers are generational;
it may be lack of experience or training
♦
Remember basic differences such as the “youth” component or
“stage of life”
• Different doesn’t mean “wrong”
All Rights Reserved. © 2017 MRA | 14
They are already the largest %,
but by the year 2025…
the Millennial generation and younger
workers (Gen Z?) will comprise…
75%!
?
of the total U.S. workforce.
Will you be ready?!?
Hint: They’re waiting to be coached…
All Rights Reserved. © 2017 MRA | 15
5
3/22/2017
Thank You!
All Rights Reserved. © 2017 MRA | 16
6