CSA (Waverley) Ltd
Response to
NHS Blood and Transplant
For the Provision of:
Data Centre Consolidation through Virtualisation Project Within NHSBT’s Data
Centres
Tender Reference Number: NHSBT0361/IT/KD
Commoditised IT Hardware and Software – IT Infrastructure Hardware
Under the terms of OGC Buying Solutions Framework
Agreement Title: RM 721/Lot 2
1 Document Control
Revision Information
Revision
1.0
Replaces
0.0
Revision Details
1.0 Initial Population
Authors
Role
Jon Leary
Area Sales Manager
Jon Chamberlain
Project Manager
Darron Edwards
Solution Architect
Effective From
29 Jul. 17
2 Document Distribution and Contact Details
Name
Organisation
Role
Email
Phone
Darron
Edwards
CSA Waverley
Design
Consultant
[email protected]
07872
600431
Jon Leary
CSA Waverley
Area Sales
Manager
[email protected]
07967
011489
Jon
Chamberlain
CSA Waverley
Project
Manager
[email protected]
01628
850615
Contact for all enquiries:
Jon Leary – Area Sales Manager
CSA Waverley limited
Holtspur Lane
Wooburn Green
Bucks
HP10 0AB
T 01628 851044 / M 07967 011489
[email protected]
CSA Waverley Response to NHSBT ITT NHSBT0361/IT/KD
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3 Glossary of Terms
NHS Blood and Transplant – Hereafter referred to as ‘NHSBT’ or ‘the customer’
CSA Waverley ltd – hereafter referred to as ‘CSA’, ‘CSA Waverley’ or ‘Waverley’
Converged Infrastructure – HP terminology to describe agile, easy to manage
datacentre services
IO – Input Output operations
WAN – Wide Area Network
DR – Disaster Recovery
BC – Business Continuity
RPO- Recovery Point Objective
RTO – Recovery Time Objective
SCOM – Microsoft System Centre Operations Manager
HPIC – Hewlett Packard Insight Control
HPSIM – Hewlett Packard Systems Insight Manager
CMC – Centralised Management Console
VMM – Virtual Machine Management
HA – High Availability
DRS – Distributed Resource Scheduler
CSA Waverley Response to NHSBT ITT NHSBT0361/IT/KD
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4 Contents
1
2
3
4
5
6
7
Document Control .......................................................................................... 2
Document Distribution and Contact Details ........................................................ 2
Glossary of Terms .......................................................................................... 3
Contents ....................................................................................................... 4
Introduction .................................................................................................. 6
Understanding the Requirement ....................................................................... 6
Management Summary ................................................................................... 7
7.1
CSA Waverley Company Overview........................................................... 7
7.2
Partnership with NHSBT ......................................................................... 8
7.3
Partnership with HP ............................................................................... 8
7.4
Partnership with VMware ....................................................................... 9
7.5
CSA Waverley Services Overview ............................................................ 9
7.6
Benefits to NHSBT from Partnering with CSA Waverley ............................ 10
8
Response to Requirements Catalogue ............................................................. 11
9
Pricing Matrix............................................................................................... 14
10 Solution Overview ........................................................................................ 20
10.1 Solution Deliverables ........................................................................... 20
11 Solution Components .................................................................................... 21
11.1 Overview ........................................................................................... 21
11.2 Capacity Planning ............................................................................... 21
11.3 Solution Architecture ........................................................................... 21
11.4 Server Platform .................................................................................. 23
11.5 Virtualisation Platform ......................................................................... 24
11.6 Shared Storage Arrays ........................................................................ 25
11.7 Networking Services ............................................................................ 26
11.8 Networking Resilience.......................................................................... 27
11.9 Geographic Resilience and High Availability ............................................ 28
11.9.1 Geographic Resilience ....................................................................... 28
11.9.2
VMware HA and DRS ........................................................................ 29
11.9.3
P4000 Multi-Site Configuration .......................................................... 29
11.9.4
Server Availability ............................................................................ 30
11.9.5
Networking Resilience....................................................................... 30
11.10 Management Platform ......................................................................... 31
11.10.1 vCenter Server ................................................................................ 31
11.10.2 SAN Management ............................................................................ 31
11.10.3 Network Management ....................................................................... 32
11.10.4 Hardware Management ..................................................................... 32
11.11 Integration to Symantec NetBackup for Backup and Recovery .................. 32
11.12 Rack Specification and Diagram ............................................................ 33
11.12.1 Service and Maintenance Access ........................................................ 33
11.13 Rack layout ........................................................................................ 34
11.14 Rack Power Utilisation Indications ......................................................... 35
12 Assumptions ................................................................................................ 35
CSA Waverley Response to NHSBT ITT NHSBT0361/IT/KD
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12.1 Physical Access ................................................................................... 35
12.2 Working Hours .................................................................................... 35
12.3 Health and Safety ............................................................................... 35
12.4 Environmental .................................................................................... 36
12.5 Network Routing, Addressing and Name Services .................................... 36
12.6 Authenticated User Access ................................................................... 36
12.7 Waverley Delivered Training ................................................................. 36
12.8 Vendor Training .................................................................................. 37
13 Work Packages, Implementation Plan -Draft .................................................... 37
13.1 Project Implementation ....................................................................... 37
13.1.1 Outline Work Package Definitions ....................................................... 37
13.1.2
Outline Project Schedule (Project Plan) ............................................... 44
14 Standard Transparency Clause ....................................................................... 45
14.1 15.1 Background ................................................................................ 45
14.2 Supplementary Terms ......................................................................... 46
14.3 15.3 Approval ..................................................................................... 46
15 Supplier Response Information ...................................................................... 47
15.1 16.1 Responding to the tender ............................................................. 47
16 References .................................................................................................. 47
Appendix A.
Project Staff CV’s .......................................................................... 50
CSA Waverley Response to NHSBT ITT NHSBT0361/IT/KD
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5 Introduction
CSA Waverley is pleased to submit a response for the NHSBT Data Centre through
Virtualisation project; we believe our proposal meets the requirement in full.
If successful we will engage with NHSBT via an initial project workshop to ensure that we
fully understand and agree the Design and Implementation requirements, thus ensuring
that the implementation is performed to NHSBT expectations and best practice
guidelines.
6 Understanding the Requirement
NHSBT wish to deploy a solution to virtualise the existing server estate of some 220
servers in line with the internal IT strategy of HP servers, HP P4000 SAN, VMware
virtualisation software and Symantec backup solution.
As well as providing the usual benefits from a virtualised environment of reduced costs,
improved service levels, adoption of “Green IT policies” this solution will provide NHSBT
with excellent geographical resilience, enabling NHSBT to continue operation in the event
of a complete loss of one Data Centre.
It would appear that the solution is required quickly, hence we have reserved all stock at
HP Distribution for delivery within 10 days following award of contract if successful.
CSA Waverley Response to NHSBT ITT NHSBT0361/IT/KD
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7 Management Summary
We believe that our proposal provides NHSBT with a very competitively priced solution
that meets and exceeds the requirements defined in this ITQ, we meet every
requirement identified and we exceed these by offering a strategic partner relationship
with NHSBT. We will bring together the commitment from HP and VMware to ensure the
success of this project delivered between all partners.
We will deliver the project ourselves, with our own fully accredited personnel who are
experienced in the delivery of large, complex NHS IT projects, during 2011 we have
delivered two very similar projects at Medway NHS Foundation Trust and the Royal Free
Hampstead NHS Trust, each project was around £750,000 and each delivered on time to
a fixed price.
The deliverables for each project were almost identical to the requirements of NHSBT
with dual site locations, HP servers, HP P4000 multi-site SAN and VMware virtualisation
platform.
We understand that this project will effectively be in two phases with the initial
implementation phase followed by the virtualisation of application services, we will work
with NHSBT throughout both phases to ensure a “low-risk” thorough migration to the
new infrastructure is achieved. Following the migration we will continue to partner with
NHSBT to ensure the infrastructure is maintained and enhanced to provide optimum
service, we would encourage quarterly review and planning meetings to enhance this.
Our full project costs for the provision of all identified requirements can be summarised
as:
£826,158.81, excluding VAT
£991,390.57, including VAT @ 20%
All equipment will be available from UK stock within 10 days from submission of this
proposal.
7.1
CSA Waverley Company Overview
Founded in 1983; initially providing the infrastructure to the NHS to support the “Exeter
System” application, Waverley has remained focused on delivering Infrastructure
projects to the whole Public Sector and beyond. We are financially stable with no
borrowings.
Waverley has in depth knowledge and experience of delivering I.T. infrastructure
solutions. We have an installed customer base in excess of 500 installations and we
provide support services on over 750 server and storage solution implementations.
Some of our largest, most critical installations are at Connecting for Health, Medway
Hospital NHS Foundation Trust, Bio products laboratory, Suffolk Coastal District Council,
West Suffolk NHS Trust, The Royal Free NHS Trust, The Royal Brompton and Harefield
NHS Trust, The Oxford Radcliffe Hospitals NHS Trust, Guy’s & St Thomas’ NHS Trust and
CSA Waverley Response to NHSBT ITT NHSBT0361/IT/KD
Page 7
Kensington, Chelsea and Westminster PCT where we provide managed services on the
critical servers.
Waverley has been appointed to several Public Sector frameworks over the years
(including current inclusion on the NHS ASCC framework); we were appointed to the
Buying Solutions Framework RM721/lot 2 in March 2010 year and have already had
much success from this.
7.2
Partnership with NHSBT
Waverley has a long established relationship with the English and Welsh Blood Services
dating back to 1992, we would like to offer our services on a strategic partnership level
with NHSBT whereby ensuring continuity of service and enabling NHSBT to achieve the
most from the deployment of the IT Infrastructure over a long period of time.

We worked with the Trace consortium back in 1992 to migrate the Trace
application running “mumps” on PDP11 servers to MSM on HP-UNIX, we
continued to provide support and maintenance services until 1999.

We were also shortlisted with Abbott Laboratories in the mid 90’s for the
replacement of the national system at NHSBT (then NBA)

Over the last 18 months we worked with Bio Products Laboratory to deliver a full
virtualisation Infrastructure project and are currently shortlisted in the Backup
and Disaster Recovery procurement.

Working with NHSBT we recently designed the infrastructure for the Col23
National Files Server environment.

We are currently implementing the I.T Infrastructure to support the Welsh Blood
Service National system, this is based upon HP DL380’s / P4000 SAN and we are
working with MAK Systems.

We understand the culture and the critical operation of NHSBT and will ensure our
products and services meet the demanding standards required to operate in this
environment and hope to operate in a strategic manner with NHSBT.
7.3
Partnership with HP
Since 1989 we have been exclusively an HP Gold partner, we have HP specialist
accreditations in the following technology areas:

Converged Infrastructure

Storage Solutions

Industry standard Servers (ISS)

Virtualisation (VMware)

Data Centre Solutions

HP Consultancy Services

We are also a leading supplier of HP Support and Maintenance contracts
CSA Waverley Response to NHSBT ITT NHSBT0361/IT/KD
Page 8
We have a very close working relationship with the HP NHS Account Management team,
who will support our proposal to NHSBT.
HP Account Manager – James Clark
HP NHS Business Manager – Peter Thackery
We also have a dedicated channel partner account team within HP, this team is able to
assist with all aspects of pre and post sales activities; in particular we have escalation
management processes in place to ensure that the delivery of an order is escalated
through the system as required.
7.4
Partnership with VMware
Waverley has been accredited as a VMware Partner for 7 years; we have a very large
installed base of NHS clients using VMware ESX and have recently implemented two
large VMware projects at Medway NHS Trust and The Royal Free Hampstead NHS Trust.
We have extensive VMware knowledge and experience within our technical services
team.
Again we have the full support and commitment from the VMware NHS Account team
responsible for the NHDSBT account:
7.5
Isolin Fitzpatrick
Internal Sales - Healthcare Team - UK Public Services
Mark Roscoe
Healthcare Account Manager
CSA Waverley Services Overview
CSA Waverley is recognised as being a very customer focused organisation, in particular
our support and technical services organisation is motivated by customer satisfaction.
We also have significant experience in delivering data centre, desktop products and
services to large and demanding organisations such as Connecting for Health where we
provide business services based upon software solutions and service deployment, for
CFH these include:

Data Centre Design (IT Infrastructure)

Asset management

CMDB

Supply chain management

Desktop Imaging and deployment

Managed print service

Disaster recovery service

WEEE disposal and compliance

Service Desk
CSA Waverley Response to NHSBT ITT NHSBT0361/IT/KD
Page 9
7.6
Benefits to NHSBT from Partnering with CSA Waverley

Waverley is a specialist infrastructure supplier with 28 years of experience in
delivering large scale IT projects.

We have reserved all of the required products and they are available within a 10
day delivery following an award of contract.

We have the required HP and VMware accreditations to deliver this Project.

We will bring continuity of service to NHSBT and will ensure that the relationship
with all parties (HP, VMware) is coordinated.

We have the experience required, having delivered many Projects using the same
products, HP DLX80, P4000, VMware.

The Physical to Virtual (P2V) migration process is critical to the successful, timely
and non-disruptive success of this project; we have extensive experience of this
process and recently worked with BPL to achieve a successful project migration.

We are a Buying Solutions Prime Contractor and will not subcontract any work
associated with this bid.

Waverley has an excellent understanding of the organisational culture and
working practices within NHSBT and as such we believe we offer a good fit as a
strategic long term partner.

Waverley has the capacity and the capability to deliver this project to schedule.

Our implementation methodology will minimise any risk to NHSBT; providing
skills transfer and training throughout the installation process.

We will partner with NHSBT over the long term to ensure that maximum benefits
are derived from the new Infrastructure; this includes strategic and regular
planning of future upgrades and product enhancements, probably by quarterly
onsite reviews focussed on the existing Implementation and ensuring it is
optimised.

We will have a full account management team, including a dedicated Project
Manager assigned to the project and for the provision of on-going customer
support.

Full documentation will be provided as part of our delivery.
CSA Waverley Response to NHSBT ITT NHSBT0361/IT/KD
Page 10
8 Response to Requirements Catalogue
Fitness for purpose including quality - Compliance with technical or output based specification (10%
section total – 3.3% per question))
Please confirm your bid meets
or
exceeds
technical
and
functional capacity of the
specification stated in section
3.
If
there
are
any
discrepancies please specify
them clearly and provide
supporting
performance
metrics.
Our bid exactly meets the requirements as stated in this ITT; we
fully understand the business and technical requirements and can
confirm that this is the best design available to meet the
requirements.
NHSBT
would
like
the
opportunity to review the CVs
of employees who may deliver
professional
services
to
NHSBT. NHSBT may wish to
interview the employees and if
appropriate reject employees.
Please confirm if this is
acceptable?
Confirmed this is acceptable; please see Appendix A where CV’s of
proposed project staff are listed, two of the team have already
worked on previous projects with NHSBT.
Please confirm the warranty &
service arrangements for the
products
ordered
in
any
resultant contract?
Please
state how warranty issues are
addressed.
As defined in the requirements with warranty being delivered by
the manufacturer –
All Hardware and Software proposed has been upgraded to 5Y
warranty with 24 x 7 x 4 hour SLA from the default 3Y standard
warranty (listed below).
HP Hardware & Software standard manufacture warranty

DL580 Server includes 3-Year Parts, 3-Year Labour, 3-Year
Onsite support with 9x5 Next Business Day response.

P4000 SAN Solutions include 3-Year Hardware & Software,
9x5 Next Business Day response.

VMware 5y support and software updates ( 1Y plus 4Y)
We would also encourage NHSBT to participate in quarterly
planning and review meetings with us, these could also be used
to identify and plan firmware and software updates as required:
there would be no charge for this service. HP and VMware would
also participate as required.
CSA Waverley Response to NHSBT ITT NHSBT0361/IT/KD
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Fitness for purpose including quality - After sales service (5%)
What is your process for
logging calls if there is a
problem?
Support delivery will be provided by HP with calls logged by
telephone or email; calls may also be logged directly with HP
Service Desk. AS HP SIM is to be implemented extensively
throughout the Infrastructure the facility to for the monitored
Infrastructure to proactively log hardware fault calls with HP will be
enabled. CSA Waverley Support Desk will assist with pre-diagnosis,
advice and escalation if required.
Support calls and service delivery is operational 24 x 7.
Delivery - Delivery date and delivery period (20%)
When would you be able to
supply and deliver all of the
required components and kit to
an NHSBT site? Please note
this is a UK site.
Waverley has worked with HP on the administration of this
component list to ensure that it is Correct, Current, and to manage
a timely delivery to NHSBT, should we be successful then we can
confirm delivery within 10 days of award of contract.
Environmental – Packaging (Information only)
Can you please state how
much carbon is produced and
energy
consumed
in
the
manufacture and delivery of
the required hardware?
It has not been possible to identify this detail in relation to the
specific products in this proposal, HP has provided us with a copy of
“HP Standard 011 General Specification for the Environment”
document, this is 105 pages in content, rather than embed or
enclose this we can provide it as requested.
Further information can be located via the following link:
http://www.hp.com/hpinfo/globalcitizenship/09gcreport/enviro/desi
gn/packaging.html
Environmental – Disposal (Information only)
What process do you have for
dealing with kit that is end of
life and what is the cost for it?
We are able to dispose of EOL kit and provide an eco-friendly,
secure and cost efficient disposal route for computer, IT & office
equipment, WEEE and E-waste.
There may be an opportunity to “buy-back” some of the redundant
servers following virtualisation, we have had an early discussion
with HP regarding this and have the following offer:
2 x DL360 G7’s - £500 each (£1,000)
22 x DL380 G5’s - £100 each (£2,200)
3 x ML370 G5’s - £175 each (£525)
29 x DL360 G5’s - £175 Each (£5,075)
2 x DL580 G5’s - £800 Each (£1,600)
4 x DL380 G6’s - £325 each (£1,300)
Total = £11,700 estimated product value
CSA Waverley Response to NHSBT ITT NHSBT0361/IT/KD
Page 12
We would also need to consider transport and processing:
Packing and transport will be charged at approximately £1,119
based requiring a full truck load and packing onto pallets from one
location.
Processing for the 62 units with a resale value = £1,200
Recycling = £650
Total cost estimate = £2,969
Therefore the NET value would equal approximately £8,731
There is not much of a demand for servers less than G4.
Alternatively for disposal of any IT equipment we partner with a
specialist company Seek-IT to deliver this service.
A typical full 42u rack disposal costs around £250 plus any data
destruction certification.
It may be possible to Buy-Back some of the redundant NHSBT
equipment on an ad-hoc basis during the course of this project;
this will depend upon availability of the redundant kit as to the BuyBack price achieved. We will work with NHSBT during the course of
the project to dispose, recycle and Buy-Back kit as required.
Lifecycle costs (65%)
Please confirm pricing provided
is fixed (including expenses)
and that there are no other
costs associated with this
tender that has not been
specified. Please note if there
is a delivery charge this should
be stated.
Confirmed, pricing is fixed, no other costs and no delivery charge.
CSA Waverley Response to NHSBT ITT NHSBT0361/IT/KD
Page 13
9 Pricing Matrix
Part Code
Description
643086-B21
HP DL580R07 (E7) CTO Chassis
4
643086-B21/B19
HP DL580R07 (E7) CTO Chassis
4
643067-L21
HP E7-4870 DL580 G7 2P FIO Kit
4
643067-B21
HP E7-4870 DL580 G7 Kit
8
643067-B21/0D1
Factory integrated
8
604506-B21
HP 8GB 2Rx4 PC3L-10600R-9 Kit
64
604506-B21/0D1
Factory integrated
64
412648-B21
HP NC360T PCIe Dp Gigabit Server Adapter
4
412648-B21/0D1
Factory integrated
4
580387-B21
HP 4GB SDHC Flash Media Kit
4
580387-B21/0D1
Factory integrated
4
614203-B21
HP NC552SFP 10GbE 2P Svr Adapter
8
614203-B21/0D1
HP NC552SFP 10GbE 2P Svr Adapter
8
578322-B21
HP 1200W CS Plat Ht Plg Pwr Supply Kit
16
578322-B21/0D1
Factory integrated
16
605183-B21
MS WS08 R2 DataCnt4CPU FIO Npi Eng SW
4
HA110A5
HP 5y Support Plus 24 SVC
1
HA110A5/65V
Microsoft OS and Apps Support
4
HA110A5/7G6
ProLiant Server DL58x HW Supp
4
TC278AAE
HP IC ML/DL/BL Bundle E-LTU 24x7 SW
4
HA110A5
HP 5y Support Plus 24 SVC
1
HA110A5/4YD
HP IC ML-DL-BL SW Sup
4
643086-B21
HP DL580R07 (E7) CTO Chassis
3
643086-B21/B19
HP DL580R07 (E7) CTO Chassis
3
CSA Waverley Response to NHSBT ITT NHSBT0361/IT/KD
QTY
Unit Price
Total
Price (£)
Page 14
643067-L21
HP E7-4870 DL580 G7 2P FIO Kit
3
643067-B21
HP E7-4870 DL580 G7 Kit
6
643067-B21/0D1
Factory integrated
6
604506-B21
HP 8GB 2Rx4 PC3L-10600R-9 Kit
48
604506-B21/0D1
Factory integrated
48
412648-B21
HP NC360T PCIe Dp Gigabit Server Adapter
3
412648-B21/0D1
Factory integrated
3
580387-B21
HP 4GB SDHC Flash Media Kit
3
580387-B21/0D1
Factory integrated
3
614203-B21
HP NC552SFP 10GbE 2P Svr Adapter
6
614203-B21/0D1
HP NC552SFP 10GbE 2P Svr Adapter
6
578322-B21
HP 1200W CS Plat Ht Plg Pwr Supply Kit
12
578322-B21/0D1
Factory integrated
12
605183-B21
MS WS08 R2 DataCnt4CPU FIO Npi Eng SW
3
HA110A5
HP 5y Support Plus 24 SVC
1
HA110A5/65V
Microsoft OS and Apps Support
3
HA110A5/7G6
ProLiant Server DL58x HW Supp
3
TC278AAE
HP IC ML/DL/BL Bundle E-LTU 24x7 SW
3
HA110A5
HP 5y Support Plus 24 SVC
1
HA110A5/4YD
HP IC ML-DL-BL SW Sup
3
J9150A
HP X132 10G SFP+ LC SR Transceiver
2
J9281B
HP X242 10G SFP+ SFP+ 1m DAC Cable
2
J9306A
HP 1500W PoE+ zl Power Supply
4
J9306A/ACC
UK English Local EMEA
4
J9532A
HP 5412-92G-PoE+-2XG v2 zl Swch w Pm SW
2
J9532A/ACC
HP E5412-92G-PoE+/2XG v2 zl Swch w Pm
2
HA110A5
HP 5y Support Plus 24 SVC
1
HA110A5/2T6
HP 5412zl Switch w/Prem SW JW Support
2
CSA Waverley Response to NHSBT ITT NHSBT0361/IT/KD
Page 15
J9538A
HP 8-port 10GbE SFP+ v2 zl Module
487658-B21
HP BLc SFP+ 7m 10GbE Copper Cable
BQ889A
HP P4500 G2 28.8TB SAS Multi-site SAN
3
HA110A5
HP 5y Support Plus 24 SVC
1
HA110A5/8W8
LH Multi-site Soln JW Supp
3
AF534A
HP Intelligent Mod PDU 32a Intl Kit
1
248929-B21
HP Rack 10000 Series Carbon Baying Kit
2
383982-B21
HP 600W Rack Top Cable Mgmt Tray
8
383984-B21
HP Rack Top Cable Mgmt Tray Bridge
2
578322-B21
HP 1200W CS Plat Ht Plg Pwr Supply Kit
2
AF054A
HP 10642 G2 Sidepanel Kit
2
AF071A
HP 100pk Carbt 1U Universal Filler Panel
1
487658-B21
HP BLc SFP+ 7m 10GbE Copper Cable
8
468332-B21
HP NC522SFP Dual Port 10GbE Svr Adptr
8
643086-B21
HP DL580R07 (E7) CTO Chassis
4
643086-B21/B19
HP DL580R07 (E7) CTO Chassis
4
643067-L21
HP E7-4870 DL580 G7 2P FIO Kit
4
643067-B21
HP E7-4870 DL580 G7 Kit
8
643067-B21/0D1
Factory integrated
8
604506-B21
HP 8GB 2Rx4 PC3L-10600R-9 Kit
64
604506-B21/0D1
Factory integrated
64
412648-B21
HP NC360T PCIe Dp Gigabit Server Adapter
4
412648-B21/0D1
Factory integrated
4
580387-B21
HP 4GB SDHC Flash Media Kit
4
580387-B21/0D1
Factory integrated
4
614203-B21
HP NC552SFP 10GbE 2P Svr Adapter
8
614203-B21/0D1
HP NC552SFP 10GbE 2P Svr Adapter
8
578322-B21
HP 1200W CS Plat Ht Plg Pwr Supply Kit
CSA Waverley Response to NHSBT ITT NHSBT0361/IT/KD
4
14
16
Page 16
578322-B21/0D1
Factory integrated
605183-B21
MS WS08 R2 DataCnt4CPU FIO Npi Eng SW
4
HA110A5
HP 5y Support Plus 24 SVC
1
HA110A5/65V
Microsoft OS and Apps Support
4
HA110A5/7G6
ProLiant Server DL58x HW Supp
4
TC278AAE
HP IC ML/DL/BL Bundle E-LTU 24x7 SW
4
HA110A5
HP 5y Support Plus 24 SVC
1
HA110A5/4YD
HP IC ML-DL-BL SW Sup
4
643086-B21
HP DL580R07 (E7) CTO Chassis
3
643086-B21/B19
HP DL580R07 (E7) CTO Chassis
3
643067-L21
HP E7-4870 DL580 G7 2P FIO Kit
3
643067-B21
HP E7-4870 DL580 G7 Kit
6
643067-B21/0D1
Factory integrated
6
604506-B21
HP 8GB 2Rx4 PC3L-10600R-9 Kit
48
604506-B21/0D1
Factory integrated
48
412648-B21
HP NC360T PCIe Dp Gigabit Server Adapter
3
412648-B21/0D1
Factory integrated
3
580387-B21
HP 4GB SDHC Flash Media Kit
3
580387-B21/0D1
Factory integrated
3
614203-B21
HP NC552SFP 10GbE 2P Svr Adapter
6
614203-B21/0D1
HP NC552SFP 10GbE 2P Svr Adapter
6
578322-B21
HP 1200W CS Plat Ht Plg Pwr Supply Kit
12
578322-B21/0D1
Factory integrated
12
605183-B21
MS WS08 R2 DataCnt4CPU FIO Npi Eng SW
3
HA110A5
HP 5y Support Plus 24 SVC
1
HA110A5/65V
Microsoft OS and Apps Support
3
HA110A5/7G6
ProLiant Server DL58x HW Supp
3
TC278AAE
HP IC ML/DL/BL Bundle E-LTU 24x7 SW
3
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Page 17
HA110A5
HP 5y Support Plus 24 SVC
1
HA110A5/4YD
HP IC ML-DL-BL SW Sup
3
J9150A
HP X132 10G SFP+ LC SR Transceiver
2
J9281B
HP X242 10G SFP+ SFP+ 1m DAC Cable
2
J9306A
HP 1500W PoE+ zl Power Supply
4
J9306A/ACC
UK English Local EMEA
4
J9532A
HP 5412-92G-PoE+-2XG v2 zl Swch w Pm SW
2
J9532A/ACC
HP E5412-92G-PoE+/2XG v2 zl Swch w Pm
2
HA110A5
HP 5y Support Plus 24 SVC
1
HA110A5/2T6
HP 5412zl Switch w/Prem SW JW Support
2
J9538A
HP 8-port 10GbE SFP+ v2 zl Module
4
487658-B21
HP BLc SFP+ 7m 10GbE Copper Cable
BQ889A
HP P4500 G2 28.8TB SAS Multi-site SAN
3
HA110A5
HP 5y Support Plus 24 SVC
1
HA110A5/8W8
LH Multi-site Soln JW Supp
3
AF534A
HP Intelligent Mod PDU 32a Intl Kit
1
TC290BAE
VMw vSphere Ent+ 32P 3yr 24x7 E-LTU
1
TD454AAE
VMw vSphere Ent+ 1P 3yr9x5 E-LTU
HA107A5
HP 5y 24x7 SW Support
1
HA107A5/2UF
VMw vSph Ent Plus 32 P SW Sup
1
HA107A5/66H
VMW vSphere EPlus 1P Support
24
578322-B21
HP 1200W CS Plat Ht Plg Pwr Supply Kit
2
AF002A
HP Universal Rack 10642 G2 Shock Rack
8
AF002A
BASE RACKING
8
AF534A
HP Intelligent Mod PDU 32a Intl Kit
16
AF534A/0D1
Factory integrated
16
AF074A
HP Rack Grounding Kit
8
AF074A/0D1
Factory integrated
8
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24
Page 18
Not applicable
60 x days Professional Services for Installation
60
Total Price:
£826,158.81
Please complete the table below for any other costs that apply.
Description
Mandatory / Optional
Cost (£)
None
Please complete the table below for the TOTAL pricing.
Please provide the total pricing of the bid
Total Cost (£)
Hardware + Software + Services + any other MANDATORY costs
£826,158.81
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10 Solution Overview
We propose a server, storage and LAN switch solution to support the requirements of
NHSBT for performance, availability and environmental understanding.
The solution developed for NHSBT is referred by HP terminology as ‘Converged
Infrastructure’ or more broadly as the ‘Private Cloud’. These terms simply imply an agile
infrastructure that can respond to change quickly is adaptable for changing service types
and has the capability to run any service from any location.
Options for all aspects of the project have been evaluated against the following criteria:





Fit for Purpose
Environmental
Lifecycle Costs
Ease of Use
Ease of expansion
10.1 Solution Deliverables










A Server Hardware Platform, based on HP DL580G7, for Virtual Services
A Software Platform, based on VMware vSphere Enterprise Plus Edition, to run
Virtual Servers
A ‘Back End’ Networking Platform, based on HP E5400zl switches, for VMware
management and iSCSI SAN traffic
A Virtualised SAN Platform, based on HP P4000G2 LeftHand SAN, to provide
shared disk services to the virtual server estate
Server components to upgrade existing DL580 systems
Resource Project Management
Design and Architect Services
Implementation Services
Hands On Training Services
Hardware and Software Maintenance Services
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11 Solution Components
11.1 Overview
CSA Waverley has a good understanding of NHSBT and the current x86 server estate.
CSA Waverley has been engaged with NHSBT for the past 2 years as a trusted advisor,
providing consulting services for solutions architecture, capacity planning and
troubleshooting.
11.2 Capacity Planning
A VMware Capacity Planner audit has been performed across the candidate servers to
develop the specification of the host systems hardware. The target planning scenario
parameters defined the end state host systems to be no more than 40% utilised. This
defined a dual site solution with capacity to run all services without performance impact
on either site should a DR event occur.
11.3 Solution Architecture
The solution is a dual site, active/active, VMware HA and DRS configuration enabling any
virtual server service to run from either location (subject to spanned and routed
networking connectivity).
An equal number of server, storage and network devices will be deployed to each
location providing symmetrical compute and data resources.
Hardware devices will be divided across 4 separate rack units to accommodate for power
breaker events and to load balance the power and cooling requirements across facility
resources.
It is understood that NHSBT is engaging with BT OpenReach to upgrade existing WAN
connections to multiple 10GbE links. We will use these links to provide SAN replication,
VMware management and virtual server migration services. NHSBT may also use these
links for production and backup purposes subject to a network review with Cable +
Wireless.
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11.4 Server Platform
NHSBT has chosen to enhance its investment in HP Proliant Servers with new DL580 G7
systems for new virtual server resources.
The ProLiant DL580 G7 server is an
enterprise class, 4 socket server designed
for
maximum
scalability
and
high
availability. Based upon the latest industry
standard processing, memory, I/O and
networking technologies, the ProLiant
DL580 G7 provides the highest levels of
performance
demanded
by
todays
compute
intensive
applications.
Unparalleled high availability features, including hot-plug and redundant components,
guarantee maximum uptime. HP Integrated Lights-Out 3 (iLO3) technology allows
remote administration from a standard web browser without ever having to visit the
server. Innovative features, such as the ability to access processors, memory, hard
drives, and power supplies while the unit remains secured in the rack, enable rapid
response to service events, radically decreasing overall IT costs and server downtime.
HP's 4S architecture, inbuilt advanced reliability and scalability features make DL580 G7
a perfect platform for virtualization and consolidation solutions.

Each Server is specified with 4 x 10 core Intel E7-487 CPUs and 128GB RAM

The total compute power of the solution is:
o 1120 Logical CPUS
o 1344GHz CPU
o 1792GB RAM

Each server has 80 logical CPUs and just 16 of the available 64 memory DIMM
slots used, allowing for future growth of virtual machines

The 4 on-board 1GbE NICs are supplemented with a 2-port 1GbE and 2 x 2-port
10GbE PCI-e NIC cards to allow a high flexibility in deploying networking services
with adapter resilience

Each server has 4 power supplies operating in a load-balanced and failover
configuration

The servers will boot the hypervisor from an included SDHC card
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11.5 Virtualisation Platform
We propose VMware vSphere 5 Enterprise Plus Edition as it provides the required level of
features and functionality that NHSBT requires. It provides a strategic consolidation
solution, protecting business-critical applications against planned and unplanned
downtime, providing superior application availability and power management.
Note: NHSBT may choose to deploy on VMware vSphere 4.1 should a platform review
determine that the risk in opting for the latest hypervisor variant is too great.
VMware vSphere comprises a number of components that transform industry standard
hardware into a shared, main-frame like resilient environment with built in service level
controls for all applications. The components of VMware vSphere are classified into:
Infrastructure services - These components comprehensively virtualize server, storage
and network resources, aggregate them and allocate them precisely on demand to
applications based on business priority.
Application services - These are components that provide built in service level controls to
all applications running on the vSphere platform, regardless of application type or
operating system.
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11.6 Shared Storage Arrays
NHSBT has already made a large investment in HP P4000 LeftHand SAN solutions for
other projects within the organisation so knows the capabilities well.
HP P4000 G2 SANs, representing a virtualized pool of storage resources, deliver
enterprise SAN functionality that enhances virtual environments, simplifies management,
and reduces costs. Easy to deploy, scale and maintain, HP P4000 G2 SANs ensure that
critical business data remain available. The innovative approach to storage provides a
unique data protection level across the entire SAN, reducing vulnerability without driving
up costs the way traditional SANs can. The inclusive licensing model and simple
capacity/performance upgrades avoids unpredictable costs as the environment evolves.
For this project, the HP P4500G2 SAN storage solution is deployed as a number of
separate storage systems to deliver high speed, high capacity shared disk services to the
host servers. Each location is specified with 12 hardware storage systems and 144 x
600GB 15K rpm disk drives.
The storage nodes will be configured for hardware RAID5 and all data LUNs striped
across all disks, in all nodes. The storage cluster has sufficient capacity to enable all
presented disk LUNs to be further protected with Network RAID 10 (all data blocks will
be copied twice, to different nodes, protecting against node failure). All data LUNs will be
replicated between locations to enable business continuity with minimal failover impact
to the Trust.

The SAN will have over 60TB usable (assuming all data is replicated and
protected with Network RAID 10+2), delivering approximately 20,000 IOPs.
All storage within the array is thin provisioned, allowing for systems growth without over
allocating data storage before it is required.
To maintain high performance the SAN will be divided into 2 clusters of 12 systems each,
in line with best practices and recommendations from HP subject matter experts.
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A SAN Failover Manager virtual machine will be deployed to the nominated primary
datacentre for the control of cluster quorum. This special SAN manager process will
ensure that the SAN clusters remain operational (in the primary location) in the event of
full cross-site replication link failure. Ideally, a third site is preferred to run this virtual
machine storage system and could be deployed to the Filton location if the iSCSI VLAN
could be routed there. Having the FOM in a 3rd location mitigates against full site failure
preventing the SAN from continuous operation, provided the cluster has 3 operational
managers it remains active.
11.7 Networking Services
HP E5400zl Intelligent Edge switches have been specified to provide iSCSI connections
for P4000 G2 Storage Systems and server 10Gbps cards, and 1Gbps connections for
server management NICs. These chassis based devices are scalable for additional
services as required with additional 24-port 1Gbps or 8-port 10Gbps blades.
These devices provide the ideal platform for the high performance requirements of iSCSI
with a 1 Tbps crossbar switching fabric providing intra-module and inter-module
switching with 585.6 million pps throughput on the purpose-built ProVision ASICs.
Each 10Gbps module has 36MB of port buffers, and the 1Gbps module has 144MB of
port buffers ensuring that iSCSI traffic is not throttled.
The switches are to be used for ‘Back End’ services for iSCSI, VMware management
including vMotion and server remote management through iLO.
Distributed Trunking will be implemented, a link aggregation technique where two or
more links across two switches are aggregated together to form a trunk. This feature
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overcomes the limitation in IEEE 802.3ad that specifies all links of a trunk have to be
from a single switch. Distributed Trunking improves resiliency and load balancing in a
Layer 2 network.
For each downstream server, it sees the aggregated links as coming from a single
switch, which makes any servers that support standard IEEE 802.3ad interoperate with
DT.
DT offers load balancing of traffic over multiple physical links. From the server to the
switch, the traffic is balanced according to the load-balancing scheme configured on the
server NIC. From the switch to the server, traffic is balanced according to the MAC
destination address (DA) and source address (SA) pair. For switch-to-switch DT, traffic is
balanced according to the trunking mechanism such a MAC, IP, or L4 addresses.
11.8 Networking Resilience
The network element of the solution is highly available with server and storage NICs
connecting to both of the included chassis, and where multiple connections exist to
separate blades in the switch chassis.
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Resilience for the WAN links is by diverse routed 10Gbps links provided by BT
WaveStream. The networking configuration features Distributed Trunking to maintain
active use of both links.
11.9 Geographic Resilience and High Availability
11.9.1 Geographic Resilience
The solution has a symmetrical build with equal quantities and sized server, storage and
networking components in each datacentre location. The solution is sized to
accommodate the 220 candidate servers with a run-time loading of 40% resource
utilisation across the entire estate. This will allow for ALL services to operate from a
single datacentre should a DR event occur.
The hardware and software components of the solution provide the mechanics to achieve
an environment state whereby any guest virtual server can run from any location and
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seamlessly migrate between host servers and across locations without loss of disk
connectivity or end user access.
11.9.2 VMware HA and DRS
The solution is designed to provide high availability for all services virtualised into the
environment. The VMware cluster will automatically restart services from a failed host
system (HA) across the surviving members of the cluster. This may be controlled further
with DRS determining which host systems are best suited to restart those services on.
VMware HA
VMware DRS
11.9.3 P4000 Multi-Site Configuration
The SAN provides high availability for shared disk resources by presenting a logical,
single connection point for host servers across both datacentres.
1
2
3
4
A ‘Multi-Site’ configuration with Network RAID10 ensures that all data blocks, and
presented disks are available in both locations. In the diagram systems 1 and 3 are
placed in DC1 with systems 2 and 4 placed in DC2.
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When combined with VMware vMotion, the SAN topology enables a virtualised server to
seamlessly move from one datacentre to the other without loss of disk connectivity or
impact on production availability.
11.9.4 Server Availability
The server configurations have high availability designed in with redundant power
supplies and cooling fans. All LAN and SAN connections will be teamed across NIC chips
and PCI-e cards to provide networking resilience.
11.9.5 Networking Resilience
The network element of the solution is highly available with server and storage NICs
connecting to both of the included chassis, and where multiple connections exist to
separate blades in the switch chassis.
Resilience for the WAN links is by diverse routed 10Gbps links provided by BT
WaveStream. The networking configuration features Multiple Instance Spanning Tree to
maintain active use of both links and prefers individual VLAN traffic to a specified MST
Instance.
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11.10 Management Platform
A centralised management solution for the infrastructure will enable the support teams
to have sight of all components from hardware, through applications to service levels
available from a single operating console.
We propose to deploy all the relevant point product tools to manage each of the solution
components and integrate them where this is possible.
The management tools may be deployed to physical or virtual server assets and will be
defined during the project initiation phase.
11.10.1 vCenter Server
A new VMware vCenter server will be deployed as a virtual machine, to allow the
management and configuration of the new servers. This system will manage the entire
virtual environment and be highly available due to the solution architecture.
11.10.2 SAN Management
The P4500 Central Management Console (CMC) is a ‘thick’ client application, loaded onto
management workstations. A single management group will be created for the control,
provisioning and performance monitoring of the SAN clusters.
The CMC has a built-in Best Practises Analyser to ensure a good configuration is
maintained for the SAN.
Built-in Performance Monitoring enables a deep dive view into storage operations and
traffic flows from the host ports to individual disk drives.
The CMC will be integrated into VMware vCenter with the HP Insight Control for vCenter
Storage Module to get a detailed view of the SAN platform and allow provisioning of
shared disk resources directly from the VMware management tool.
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11.10.3 Network Management
HP PCM, a Microsoft Windows-based network management solution for managing HP
Networking devices, is a free software package that will be deployed to a defined
management station. It provides all the basic tools needed to handle a network
effectively, designed for small to medium-sized businesses that want to monitor basic
device health, capture and browse SNMP and syslog events, and map network devices.
11.10.4 Hardware Management
NHSBT already has an HP Insight Control solution in place. Within the scope of the
project CSA Waverley will identify upgrades required for this to support the new
environment (or deploy a new instance if requested).
HPIC will be configured to monitor, alert and report on the hardware server, storage and
network platforms.
Key features of the Insight Control platform we wish to make use of are:



Virtual Machine Management
o VMM integrates into VMware vCenter to provide view and management
capabilities of virtual machines from within the HPIC application
Power Management
o HPIC Power Management provides a view, reporting and alerting from
individual hardware devices, through rack to entire datacentres for power
consumption
Remote Support Advanced
o This is the comprehensive remote support software product in the HP
Insight Remote Support software portfolio. Ideal for use in mid-sized to
large IT environments, it provides comprehensive remote support,
including fault diagnostics, pre-failure advisories, warranty, and service
status
11.11 Integration to Symantec NetBackup for Backup and Recovery
As NHSBT already has an investment in Symantec NetBackup you will need to install
VMware agents (available under your capacity based licensing model) to support the
backup and recovery of virtual machines. Key features required of the solution would be:






Rapid backup and recovery
De-duplication of data
Multiple recovery points
Data on disk – eliminate physical tape
Full server and file/db level recovery
Replicated for HA/DR/BC purposes
As the time taken for backups becomes an increasing burden the implementation of a
NetBackup Appliance for each datacentre location and multiple media servers would
allow more backup jobs to be completed in parallel. These, intelligent, storage units
provide for accelerated, de-duplicated backup of target systems to disk based backup
devices. Replication between units to the second datacentre will provide a robust
recovery mechanism surviving a DR event.
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11.12 Rack Specification and Diagram
The solution has all new hardware components located in new HP 10000G2 series racks
at both datacentre locations. However, an interim racking solution may be required
should insufficient space be available on project implementation, until such time as
physical servers have been virtualised and then the solution may be re-racked in final
positions.
Please note that should the facilities power feeds remain at 16A then the expandability of
other devices into the new racks may be limited. The power monitoring solution included
in this project will alert to power constraints.
11.12.1 Service and Maintenance Access
In the front of the rack, a clearance of 48 in. (1219 mm) is required; this applies to
individual rack installations as well as when aligning rack rows so that the front doors
are facing each other.
In the rear of the rack, a clearance of 30 in. (762 mm) is required to provide space for
servicing the rack.
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11.13 Rack layout
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11.14 Rack Power Utilisation Indications
Rack 1 – 3 x HP DL580 G7 servers as VMware ESXi hosts, operational utilisation @ 80%
(assuming DR event)
1.6KVA, leaving approximately 2KVA for additional equipment (3 more ESXi hosts)
Rack 2 – 4 x HP DL580 G7 servers as VMware ESXi hosts, operational utilisation @ 80%
(assuming DR event)
2.2KVA, leaving approximately 1.4KVA for additional equipment (2 more ESXi hosts)
Rack 3 – 6 x HP P4000 G2 Storage Systems, HP E5400zl switch
2.1KVA, leaving approximately 1.5KVA for additional equipment (4 more P4000 storage
systems)
Rack 4 – 6 x HP P4000 G2 Storage Systems, HP E5400zl switch
2.1KVA, leaving approximately 1.5KVA for additional equipment (4 more P4000 storage
systems)
12 Assumptions
12.1 Physical Access
Subject to a detailed site survey for each location, adequate physical access exists to
enable the movement of components to their end-point locations and load bearing
trolleys (or other carrying equipment) are available for use.
12.2 Working Hours
It is expected that the implementation of the solution hardware and software, along with
full configuration is completed during normal office business hours of 9:00am to 5:30pm.
Some in scope tasks may be required outside of these hours and sufficient notice will be
given to ensure the timely completion of these activities.
12.3 Health and Safety
All employees of CSA Waverley Ltd. will adhere to the Health and Safety policies in place
at NHSBT premises.
A copy of our Health and Safety Policy document is available on request.
An assessment and method statement for any works in a hazardous area will be made.
Any issues regarding Health and Safety will be flagged to the Project Manager for
escalation.
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12.4 Environmental
As indicated in the solution detail sufficient environmental resources must be in place in
each computer room location for Power, Cooling, Floor Space and Maintenance Access.
Power Supply/Cable Note:
It is understood that each room has 16A ‘commando’ feeds. The solution has 32A Power
Distribution Units, power tails will be used to convert the incoming power connections. A
strict policy of device addition to racks will be required so as not to overload the 16A
circuits. This may be viewed within HPIC for each rack and controlled by the
management capability of the PDUs themselves.
12.5 Network Routing, Addressing and Name Services
The solution design document will indicate the number of network IP addresses required
along with all entries required in DNS. It is expected that for full systems functionality,
availability and manageability that server, storage and management networks are
routable.
Cross site WAN links will be used solely for data replication, VMware management and
virtual machine migration VLANs.
Extended use of these links to production or backup services would be subject to a
networking review with Cable + Wireless, as it is likely that Cisco proprietary protocols
are in use for production services and the HP Networking devices use industry standard
(IEEE and IETF) protocols only.
Should additional services be required across these links then a compatibility mode of
operation will need to be identified and implemented.
12.6 Authenticated User Access
The implementation of the solution management tools will require user/service accounts
with elevated privileges in NHSBT domain.
We request that a management administrative account also be created for our
implementation team’s use and as a remote connection point for on-going support.
Training and Skills Transfer
12.7 Waverley Delivered Training
Throughout the Implementation of the project Waverley will work with the NHSBT staff
to ensure that skills are transferred to NHSBT in a manner that enables NHSBT to be
competent in running the Infrastructure
In addition to the ‘Hands On’ training given throughout the implementation of the
solution CSA Waverley can provide classroom based training to cover the following
topics:



Solution Overview
Hardware Components
VMware Software Configuration
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


Management Tool Operations
Maintenance Updates
Failover Operations
It is expected that this training would take place on the solution prior to or just after
Acceptance Testing has been performed. The instructor will use the solution
documentation, user and maintenance guides as reference material.
We offer this training as a 3 day activity which can be included in the 60 Implementation
days or as an additional requirement, for up to 6 candidates per instance for £2500.
12.8 Vendor Training
Should formal vendor classroom training be required we can arrange this.
13 Work Packages, Implementation Plan -Draft
13.1 Project Implementation
The following presents a summary of the Scope of Works to be completed and the
various work packages defined for a successful completion of the Data Centre
Consolidation through Virtualisation Project as defined in our proposal to support your
ITQ reference NHSBT0361/IT/KD.
. In summary the key deliverables that this document relates to are:
1.
2.
3.
4.
5.
HP E5400zl ‘back end’ Network LAN switching
HP DL580 G7 ESXi Server Environment
P4500 Multi-Site SAN
Design and Implementation of VMware Environment
Project Management provided by Waverley throughout Implementation
13.1.1 Outline Work Package Definitions
Work Package
Project
Initiation and
Planning
Requirement

Deliverables
To ensure that there is a firm
and accepted foundation to the

held
project prior to commencement
of any work

To ensure the project scope,

Trust

To initialise and plan the
CSA Waverley Response to NHSBT ITT NHSBT0361/IT/KD
Project Management
documentation produced,
issued and authorised:
approach and timescales are
understood and signed off by the
Project kick-off meeting

Project Initiation
Document (PID)

Project Plan
Page 37
project


Quality Plan

Communication Plan

Design workshop(s) to
To determine the quality
techniques, requirements and
standards to be applied and the
responsibilities for achieving the
required quality levels

To determine the means and
frequency of communication for
the project
Technical
Design and
Planning

To confirm the technical
requirements and expectations

To review and confirm the
solution design and configuration

Issue site pack to gather
agree and review the
following

The implementation
approach

Dependencies, prerequisites and
responsibilities

Site pack (Handover
documentation)

Acceptance requirements,
planning and testing

High level design
document produced

Site survey reports
build information

Site Surveys

Agree acceptance criteria
On site survey to ensure that
the location has no delivery or
published and agreed
health and safety issues( to be
undertaken within 1 week of
order)

To ensure the location has
the correct power, air supply
conditions and network
connections for the installation
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Work Package
Switching
Installation
Requirement

Install HP E5400zl
switches with blade
Deliverables

rack - cable and label equipment
modules


Configure HA
resilient connections to
outreach distribution
Check and update firmware
versions for all components
functionality to support
diverse fibre links and
Installation of the switches to

Physical connection between
switches

Test resilience

Plan for distribution and edge
devices
migration
Work Package
ProLiant
Server
VMware and
Physical
Platform
Installation
Requirement

Install Servers to
Racks, cable power and
Deliverables

rack - cable and label equipment
networking


Ready Servers for OS
Installation of the servers to
Check and update firmware
versions for servers and all
components

Physical connection of the
servers to the iSCSI SAN
infrastructure

Physically connect the Ethernet
for Virtual Machines to the core
network switches
Work Package
P4500
hardware
Implementation
Requirement

Prepare for P4500
Installation

Commission P4500
Deliverables

Install P4500 nodes into rack
infrastructure

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Attach P4500 nodes to the new
Page 39
hardware
iSCSI network switches

Configure P4500 network
parameters including

IP address configuration

Node name and DNS
configuration

Network load balancing
configuration

Initial configuration completed
from engineer laptop

Install HP P4500 Central
Management Console client
application on included
management server and vCenter
server

Check Storage Node for
firmware levels

BIOS, RAID Controller, Disk
Expander

SAN IQ level

SAN IQ Patches

Create P4500 Storage Cluster
including

Define new P4500
Management Group

Define new P4500 Sites

Add P4500 storage nodes to
the new clusters

Configure SNMP and e-mail
alerting

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Present storage to servers
Page 40
Work Package
VMware ESX
Cluster Build
Requirement

Ensure environment
is ready to accept
view
Install iSCSI Initiator

Install MPIO Framework

Install P4500 Device Specific
Module

Present storage to servers
Deliverables

Install VMware ESXi 4.1 to SD
card in all ESX hosts
VMware from server,
network and storage


Configure IP, DNS, NTP and locale
settings

Installation of vCenter Server to
defined virtual machine

Create new cluster

Add all new ESX hosts to the new
cluster

Create vmfs data stores for virtual
machines

Configure virtual switches, VLANs
and networks to support the
requirements of the trust

Configure VMware Update
Manager to scan new hosts
Work Package
Physical to
Virtual
Migration
Requirement

Develop migration plan
and methodology

Migration of Phase 1
Deliverables

Defined process for the
migration of physical server assets
to virtual machines
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systems

Time on site to perform server
migrations (detail to be defined by
the PID)
Work Package
Infrastructure
management
Requirement

Install the HP System
Insight Manager (SIM)
Deliverables

System Insight Manager solution
throughout all components


Install HP Remote

Integrate VMware
vCenter

Integrate P4000 CMC
Verify Latest version of Insight
manager components installed
Support Advanced

Install and configure the HP
Integrate CMC, vCenter and HP
SIM for server and storage (P4000)
management

Test that SIM is receiving alerts
and forwarding emails for servers,
storage and networking

Integrate the Remote Support
component and verify connectivity
to HP

Work Package
Training
Requirement

Skills transfer
throughout the
Deliverables

unable to release staff for
this, so:

Following
Implementation Classroom
Classroom training onsite for all
support staff
Implementation will be
minimal as the Trust are
Document installation

Using implemented
Infrastructure as hands on training
methodology

Infrastructure Documentation
to be used as training schedule
based Training onsite for
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all members of the Medway
Trust support teams

At the end of the training staff
will be competent in the operation
of the hardware and VMware
solution
Work Package
Project
Management
Delivery
Requirement

A single point of
contact to manage the end
Deliverables

Manage project delivery
including:
to end delivery of the
project

Skills Transfer
Requirement

Risk management and
reporting

Issue management and
reporting

Regular Highlight reports

Progress meetings/ calls as
required

Quality plan
Clear communication
plan
Work Package

Management of project
issues and escalation

Project and stage planning
Management of project
risks


Carry out dedicated
skills transfer session
Deliverables

Waverley consultant to provide
skills transfer as required during
the implementation process
Acceptance
Testing

Handover
Documentation

Acceptance testing as
per agreed plan
Publish Handover
documentation

Complete and sign-off
acceptance test plan

HP P4500 configuration
documentation

Logical SAN Visio diagram

Updated Site Pack
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Project Closure

Confirmation that all

Acceptance test plan report

Project closure agreed:

The original objectives for
Waverley’s involvement in the
project have been checked
against the PID

Follow-on actions and
recommendations determined

Project Closure Meeting

End project report provided, if
products have been
delivered /approved an
agreement reached to
close the project

Formal agreement that
the project is closed
required
13.1.2 Outline Project Schedule (Project Plan)
Start Date
Works
Resources
Day1
Project Initiation
Waverley Design and
Implementation Team
Design Review
Days
3
NHSBT Project Manager
NHSBT IT Server
Support Teams
Prior to
delivery
Site Surveys
Waverley Team
1
Network Installation and
configuration
Waverley Team
5 - 10
Hardware Installation
(Servers/Storage/Networks)
Waverley Team
4
ESX Cluster Build
Waverley Team
10
NHSBT Team
Acceptance Testing
Waverley Team
5
NHSBT Team
Physical to Virtual Migrations
Waverley Team
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To be
defined
Page 44
NHSBT Team
Documentation of Infrastructure
Waverley Team
Project Management
Waverley Project
Manager
Project Sign Off
Waverley Design and
Project Manager
10
5 - 10
1
NHSBT Project Manager
14
Standard Transparency Clause
14.1 15.1
Background
To meet the expectations of the Treasury Restrictions and Cabinet Office Transparency
and Reporting guidelines we intend to publish all contracts in full over an estimated
£10,000
in
value
on
a
public
accessed
web
site
[email protected]
For ICT related products and services this is applicable from July 2010 and from Jan
2011 all contracts (over £10,000 in value).
The following is an extract from the Transparency – Publication of Tender Guidance
Notes prepared September 2010 which provides useful background information.
‘Government has set out the need for greater transparency across its operations to
enable the public to hold public bodies and politicians to account. This includes
commitments relating to public expenditure, intended to help achieve better value for
money.
As part of the transparency agenda, Government has made the following commitments
with regard to procurement and contracting:

All new central government ICT contracts over the value of £10,000 to be
published in full online from July 2010.

All new central government tender documents for contracts over £10,000 to be
published on a single website from September 2010, with this information to be
made available to the public free of charge.

New items of central government spending over £25,000 to published online from
November 2010.

All new central government contracts to be published in full from January 2011.
Suppliers and those organisations looking to bid for public sector contracts should be
aware that if they are awarded a new Government contract, the resulting contract
CSA Waverley Response to NHSBT ITT NHSBT0361/IT/KD
Page 45
between the supplier and Government will be published. In some circumstances, limited
redactions will be made to some contracts before they are published in order to comply
with existing law and for the protection of national security.’
14.2
Supplementary Terms
The following supplementary terms will apply to any resultant contract.
1.
The parties acknowledge that, except for any information which is exempt from
disclosure in accordance with the provisions of the Freedom of Information Act (FOIA),
the content of this Agreement is not Confidential Information. NHS Blood and Transplant
(The Authority) shall be responsible for determining in its absolute discretion whether
any of the content of the Agreement is exempt from disclosure in accordance with the
provisions of the FOIA.
2.
Notwithstanding any other term of this Agreement, the Contractor hereby gives
his consent for the Authority to publish the Agreement in its entirety, including from time
to time agreed changes to the Agreement, to the general public.
3.
(i)
The Authority may consult with the Contractor to inform its decision regarding
any exemptions but the Authority shall have the final decision in its absolute
discretion.
(ii)
The Contractor shall assist and cooperate with the Authority to enable the
Authority to publish this Agreement
14.3 15.3
Approval
Therefore we seek your confirmation you are in full agreement with the clauses listed under 1-3
and ask that you complete and return this form below (as part of your tender response). Please
identify to the Authority any contract areas that you wish to mark for protection. Note: all such
requests will be subject to review and approval by the Authority.
We have reviewed the confidentiality clauses 1-3 and provide you with the approval to publish if
appropriate any resultant contract. Areas marked for protection are listed below.
For and on behalf of CSA Waverley
Authorised Signatory
Name / Title within company
District Sales Manager
Date 12/10/2011
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15
Supplier Response Information
15.1 16.1
Responding to the tender
Please provide confirmation of acceptance of the terms and conditions of this invitation
to tender document and all terms referred to herein. ACCEPTED
Please provide confirmation of acceptance of the additional transparency terms listed in
section 4. And sign where appropriate. ACCEPTED
Please provide itemised pricing that cross matches the kit list in section 2. Please also
provide a total price figure. PROVIDED
Please provide a written response to the requirements catalogue in section 3.
PROVIDED
16 References
REFERENCES AND EXPERIENCE
Name of Organisation
Bio Products Laboratory
Contact Name
Mike Ramsay
Job Title
IT Infrastructure Manager
Address
Bio Products Laboratory
Dagger Lane
Elstree
Herts
WD6 3BX
UK
Date
April 2010 to March 2011
Email
[email protected]
Tel/Fax Number
020 8957 2200
Nature of Contract
Implementation of Virtualisation project based
upon HP DL380 servers, VMware and HP P4000
SAN.
Dual
Computer
room.
Project
encompassed: Design, Implementation, P2V
migrations, Training, Skills Transfer, and
Documentation.
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REFERENCES AND EXPERIENCE
Name of Organisation
Medway NHS Trust
Contact Name
Mark Bishop
Job Title
IT Infrastructure Manager
Address
Windmill Road
Gillingham
Kent
ME7 5NY
Date
March 2011 to Present
Email
[email protected]
Tel/Fax Number
01634 833700
Nature of Contract
Large scale Infrastructure refresh comprising of
HP C7000 blades, P4000 SAN (21 Nodes), HP A
Class core switches, Symantec NetBackup.
Project encompassed: Design, Implementation,
P2V migrations, Training, Skills Transfer, and
Documentation.
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REFERENCES AND EXPERIENCE
Name of Organisation
The Royal Free Hampstead NHS Trust
Contact Name
Roy Cranford
Job Title
Assistant Director of Information Systems
Address
The Royal Free Hospital
Lower Ground Floor, IT Dept., Fleet Road,
Hampstead, LONDON
NW3 2QG
Date
December 2010 to Present
Email
[email protected]
Tel/Fax Number
0207 794 0500
Nature of Contract
Large scale Infrastructure refresh comprising of
4 x C7000 blades, P4000 SAN (16 Nodes) HP
Data Protector and D2D backup.
Project encompassed: Design, Implementation,
P2V migrations, Training, Skills Transfer, and
Documentation.
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Project Staff CV’s
1.0 Rob Hertz – Project Implementation
Key Skills:
HP

AIS – Blade Systems 2008

AIS - HP Proliant 2008

AIS – StorageWorks 2008

ASE- Proliant 2008

ASE – HP StorageWorks 2008

ASP - HP Proliant 2008
VMware & Citrix

VCP – VMware Certified Professional 3

VCP – VMware Certified Professional 4

VTSP – VMware Technical Sales Professional 4
Networking

HP AIS – ProCurve 2009

CCNA – Cisco Certified Network Associate

CCDA - Cisco Certified Design Associate
Microsoft

Microsoft MCSE– Windows 2003 Microsoft Certified Systems Engineer

Microsoft Server NT4, 2000, 2003 and 2008 training and experience

Microsoft Networking and DNS training and experience

Microsoft Exchange 5.5, 2000, 2003, 2007 and 2010 training and experience
EDUCATION
3 CSE's grade 1-3
GCSE Maths
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City & Guilds Maths & Communications
BTEC National Diploma Engineering
BTEC National Diploma in Computer Studies
Full clean UK driving licence
SKILLS SUMMARY
My key skills lie in designing, architecting and implementing complex server, storage,
enterprise backup and virtualisation solutions. My key technology areas are HP Storage
and servers, VMware virtualisation, enterprise backup solutions.
I also have a thorough understanding of disaster recovery and business continuity in
enterprise environments.
PROFESSIONAL ACCREDITATIONS & SKILLS
HP






AIS – Blade Systems Solutions 2010
AIS – HP Proliant 2008
AIS – StorageWorks 2008
ASE– Proliant 2008
ASE– HP StorageWorks 2008
ASP– HP Proliant 2008
VMware & Citrix



VCP – VMware Certified Professional 3
VCP – VMware Certified Professional 4
VTSP – VMware Technical Sales Professional 4
Networking



HP AIS – ProCurve 2009
CCNA – Cisco Certified Network Associate
CCDA – Cisco Certified Design Associate
Microsoft



Microsoft MCSE– Windows 2003 Microsoft Certified Systems Engineer
Microsoft Server NT4, 2000, 2003 and 2008 training and experience
Microsoft Exchange 5.5, 2000, 2003, 2007 and 2010 training and experience
Other




Extensive HP9000 HP-UX training and experience
Extensive Microsoft Clustering experience
Extensive knowledge of most backup vendors
(Backup Exec, NetBackup, Evault D2D, Symantec PureDisk, Data Protector)
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CAREER
Current Role
I have worked for CSA Waverley for over 10 years in the Technical Services Team. I
have strong knowledge and experience HP 9000 Unix systems and have been involved in
numerous HP9000 implementations. Over the last 8 years I have been primarily involved
in the design, implementation and support of HP Proliant Servers and Storage Systems
and providing VMware virtualisation Solutions.
I have been involved in a great number of installations from planning stage to
integration on site. The projects range from HP Proliant server installations, Windows AD
migrations, exchange cluster installations and migrations, HP EVA & MSA storage
installations and upgrades and a great number of VMware ESX installations and
migrations.
CSA Waverley Ltd – Technical Services Consultant – (September 1998 – Present)
Hewlett Packard Ltd – Response Centre Engineer (September 1997 – August 2008)
Computer Sciences Corp. – Systems Support Engineer – (Dec 1989 – August 1997)
PERSONAL QUALITIES
I have over 20 years’ experience within the IT and communications sector. I bring a
wealth of technical expertise, strategic awareness, professionalism and distinct
personality to any role.
I am hard working and bring a proactive and adaptable approach to any team. I am
confident leading and driving a team and, equally, happy in a group dynamic,
contributing and communicating effectively. I enjoy building strong relationships with all
I work with.
With wide ranging technical expertise and experience to draw upon, I overcome
challenges with a tenacious and logical approach and a calm, level-headed attitude,
always keeping the wider strategy in mind.
2.0 Jonathan Chamberlain – Project Manager
1. WORK HISTORY
Sep’09 - Present
Service Account Manager @ CSA Waverley Ltd
CSA Waverley is a specialist provider of end-to-end IT infrastructure support, services
and solutions with over 25 years’ experience in the NHS, public and private sectors. CSA
Waverley’s ethos is service excellence and we deliver everything from infrastructure
refresh projects to data centre, desktop and bespoke support solutions as well as asset
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lifecycle
management,
www.csawaverley.com
single
service
and
outsourced
managed
services.
My responsibilities fall into 3 main areas. Firstly I provide Service Account Management
based on ITIL principles to several of our largest customers, who have expansive and
multi-layered managed framework IT service contracts, acting as their primary daily
contact for day-to-day management.
Secondly, I provide Project Management and Coordination expertise based on PRINCE2
principles for projects ranging from simple equipment delivery and installations through
to large multi-site data and service migrations.
Finally, I have responsibility for managing the day-to-day activities and providing line
management to the Sales Order Processing and Administration teams internally.
My role reports directly into the Managing Director, although I have strong interfaces
with the Sales and Technical Support teams too
Main Tasks & Responsibilities:







First point of contact for, and daily management of our largest customers’
framework contracts, handling all areas of delivering IT Service Management
products defined within them
Responsibility for collation of all customer Management Information on a monthly
basis, and formally presenting this at regular service reviews, as well as owning
any and all issues raised through to resolution
In conjunction with the Sales Director, defining and pricing of all Service
Management products that underpin CSA Waverley’s external service offerings
Project Management and Coordination activities as and when required. Recent
examples
include
a
new
Server,
Storage
and
Backup
solution/refresh/virtualisation project for an NHS Trust, and a multi Data Centre
equipment, service and data migration project for an NHS shared service
Ensure that work within the office based Administration team is completed within
KPI’s and objectives that I set and manage to meet departmental goals and wider
business objectives
Training, development and regular review of individuals within the team, as well
as all new starters to it
Accountable for the Sales Order Processing function, and responsible for defining
process and system improvement suggestions to it to the Managing Director
Oct’01 – Sep’09
Supply Chain Management 3rd Party Manager @ Affiniti, a Kingston Communications
business
(Formerly Omnetica Ltd, and Siemens Network Systems Ltd)
Directly responsible for an administration team of 6 people, my department was
accountable for quoting, ordering and administering all 3rd Party maintenance business
for Affiniti’s customers, where onsite engineer, hardware or TAC services could not be
provided in-house. This touched around 70% of the customer base, managing some
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£26m of repeat annual maintenance business across dozens of global manufacturers,
support providers & partners. My role reported to the Development Manager.
Main Tasks & Responsibilities:








Managed the objectives and KPI’s for the 3 rd Party support team
Training, development and regular review of the team, and new starters
Escalation point for team, as well as enquiries from both internal and external
customers, and 3rd Party support providers/manufacturers
Deputising for the Development Manager is his absence, and assisting with tasks
related to support contract base integrity, process control & reporting
Producing month end maintenance reporting to Kingston Group at director level,
as well as regular ad-hoc reporting in support of Bid Managers, Account
Managers, Service Delivery, Network Support and Go-to-Market teams as
required
Managed several more complex maintenance contracts, including accurate
capture of end user contracted support base and associated invoicing
Created, and managed monthly renewal schedule check process that initiated the
formal Business renewal process, where end users’ support contracts,
manufacturer end of life, SLA’s, spares, engineer availability and 3rd Party support
pricing were all reviewed
For the final 3 year with Affiniti, I was one of several key business stakeholders
involved with the internal migration to a common set of systems and processes
throughout the business, following Kingston’s purchase of Omnetica in 2004
Apr’00 - Oct’01
Software Services Co-ordinator @ Siemens Network Systems Ltd




Quoting, ordering and internally administering end user support for 3 rd Party
software
Ensured customers had access to software updates as per their maintenance
contracts, either via internet or physical shipments
Compiling software release bulletins of information around new releases and
functionality, end of life support and security alerts/vulnerabilities
Dealing with all internal & external software queries
Mar’99 – Apr’00
Software Licence & Database Administrator @ Bull Information Systems


Assisting customers and internal sales managers with information, selection and
acquisition of Microsoft licences and software
Assisting the Year 2000 Compliance project management team with maintaining
internal database of end users records, corresponding with manufacturers and
suppliers, producing reports & scheduling/liaising with field engineers
Jul’97 – Mar’99

Various short & long term temporary agency placements in Exeter, including
Salestrac Ltd, West Country Tourist Board, London & Manchester Assurance,
Exeter Citizens Advice Bureau
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2. OTHER SKILLS & QUALIFICATIONS
Feb’11
APMG International PRINCE2 Registered Practitioner

The above is an Industry wide, Internationally recognised qualification that
demonstrates best practise in Project Management
Oct’10
ISEB Foundation Certificate in IT Service Management v3

Upgrade of existing ITIL & IT Service Management best practise to current
certified level
Jun’07
ISEB Foundation Certificate in IT Service Management v2

The above demonstrates an understanding of ITIL Service Support and Service
Delivery principles, and best practice in IT Service Management
Feb’03 – Dec’03
Chartered Management Institute Level 3 Certificate in Management


Designed to support the development of 1 st line managers, the Herts
Management Development Programme run by Carlton Stewart resulted in the
successful attainment of the above qualification in January 2004
Topics covered include; managing information and communicating for results,
customer focus, planning & change, introduction to quality management, using &
controlling resources, developing yourself as a supervisor, staffing & selection,
developing people and planning work, improving the performance of your team
Other



Excellent understanding of the workings of operational customer/supplier
relationships, having several years’ experience of being both a customer and a
supplier at the same time. Developed excellent base of contacts within industry
through working relationships
Specialist experience of quoting for, purchasing and governance of 3rd Party
support, requiring knowledge and understanding of underpinning manufacturer
contracts and pricing models, the underlying SLA’s and pricing provided to
external customers
Exposure to both public and private sector businesses, from large, global financial
and retail institutions, through to SME’s, to channel based distributors and service
partners, right through to local government and NHS bodies. This has provided a
revealing insight into the everyday challenges experienced by a variety of sizes
and types of business, allowing greater understanding of the solutions required to
progress
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Several years working within a high pressure environment, where a high rate of
constant change, innovation and development is the norm, and delivering a
positive customer experience is the key goal
3. EDUCATION
 Lancaster University 1994-1997

June 1997: BA (Hons) Human Geography, Class II(ii)

Hemel Hempstead School, 1987-1994
June 1994: A Level Geography (A), Mathematics (B), General Studies (B), Physics (C)
June 1991 & 1992: 8 GCSE’s at Grade A & B
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3.0 Darron Edwards – Technical Design
Current Position
Senior Solutions Consultant, CSA Waverley
Personal Details
Date of Birth: 21 April 1969
Status: Married
Driving License: Full
PROFESSIONAL PROFILE
Pre-Sales and Post Sales Consultancy and Delivery
Architect, implement and support Enterprise Infrastructure solutions for single and
multi-site projects.
I provide design, project and implementation skills for:












High Availability, Disaster Recovery and Business Continuity
VMware vSphere
HP BladeSystem, HP Proliant x64 systems, HP Integrity ia64 systems
Enterprise Storage solutions:
HP StorageWorks Enterprise Virtual Arrays, HP P4000 Arrays (formerly
LeftHand)
HP P2000 Arrays, HP 3PAR Arrays
Fibre Channel and iSCSI SAN infrastructures
Enterprise backup solutions:
Tape Library, D2D and VTL library
Symantec Backup Exec, Symantec NetBackup
HP Data Protector, Seagate i365 eVault
Microsoft Exchange and SQL high availability solutions
Recent Major Projects:
 Design and Implement a dual site high availability (DR) VMware solution for 2
Fire Services with HP P4500 SAN and Proliant DL servers. The solution includes
cross site backup to provide resilient data protection. The solution allows the
Services to implement Shared Services and improve the availability and
resilience of all IT hardware platforms.
 Design and Implement a dual site Business Continuity VMware solution to Bio
Products Laboratory (NHSBT) with HP P4500 SAN and Proliant DL servers. The
solution has allowed the customer to provide high availability to critical systems
in the production of blood plasma products.
 Design and Implement a dual site Business Continuity solution to West Suffolk
Hospitals NHS Trust with HP EVA SAN and Proliant DL servers. The solution
supports SQL and File serving clusters and a medium sized VMware estate. The
solution allows the Trust to operate all IT services from a single room providing
the hospital with resilience in the event of critical power failure.
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4.0 Chris Hall
Key
Technological
Experience
Virtualisation/Infrastructure Engineer

Windows Server – NT 3.51 through to Windows 2008

Windows 2000, 2003 & 2008 Clustering (physical & virtual)

VMware ESX Server 2.5, 3.5 & vSphere 4.x

VMware Server, vCenter, P2V, HA & DRS etc.

HP Proliant & Dell PowerEdge server hardware

HP Blade technologies including Virtual Connect

ITIL V3 Foundation certified
Career History
CSA WAVERLEY LTD, High Wycombe
2011 – Present Virtualisation Engineer
Responsible for servicing Waverley accounts with system integration
services and support as per formal Service Level Agreements that have
been established with our customers.
Consult on projects and deliver virtualisation solutions to the customers’
requirements and timeframes, implement supporting infrastructure such
as HP networks and SAN (iSCSI & fibre) storage along with any required
management applications.
Provide documentation of the newly implemented service and give
training where necessary.
REED ELSEVIER, Oxford
2005 - 2011
Consulting Systems Engineer
Worked closely with Reed Elsevier’s internal customers to provide IT
architectural advice and robust reliable solutions in line with business
and IT strategy.
Managed projects from conception through to implementation. Matrix
management of project teams and successful delivery of support
documentation.
Design authority on multiple projects, including the design and transition
into production of a new virtualisation environment which I also
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managed and supported:
Host to approximately 1100 virtual servers
Hosted on VMware vSphere 4.1 (54 hosts)
Migration of 300 physical servers into virtual guests
Led the implementation of a new enterprise tax calculation and reporting
system. This resulted in SOX compliance, more resilient, faster and
reliable servers, and networks with full disaster recovery.
Drove the on-going improvement of a customer facing web application
used by authors to submit articles to the journals, published for
reviewers and editors to access:
Comprises of nearly 300 IIS, file and SQL (deployed on clusters) servers
Containing over 5000 databases
2003 -2005
Managed successful project to create business and disaster recovery
plans by creating a second environment at the DR location.
ELSEVIER, Oxford
Senior Microsoft Systems Engineer
Designed and delivered virtualisation of servers in order to cut
operational and infrastructure costs. Played an influential role in the
successful improvement of relationships between the business units and
IT by improved processes and adherence to SLAs.
1999 - 2002
DIGITAL ISLAND INC. London and USA
Microsoft Implementation Team Leader
Spearheaded the development and growth of the Microsoft
implementation team, supporting the European region. Liaised and coordinated activities with US counterparts. Responsible for the health,
wealth and performance of the local team members. Developed
successful professional partnerships with several key customers.
1998 - 1999
COMPUTER FUTURES LTD, London
Windows NT Roll out/migration (contract)
1993-1997
ELI LILLY & CO, Basingstoke
Help Desk Support (contract)
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LOFGREN (UK) LTD, Oxford
Systems Engineer
Production of servers, workstations and PC’s for home and business use.
Installation, configuration and support of a variety of Microsoft
environments, ranging from DOS through Windows.
West Kent College of Further Education (1986 – 1987)
Education
Tunbridge Wells Grammar School for Boys (1980 – 1986)
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