Sternberg Reed Case Study:
keeping a 130-strong law firm on track
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Staying on the right side of regulators, finding new ways to drive efficiency, continuing to provide first-class client
care…
It’s usual for professional services firms to find themselves juggling multiple (and sometimes competing) priorities
when it comes to business processes. The legal profession is a case in point. With a move away from traditional
charging structures and towards fixed fees, litigation lawyers especially have faced their fair share of challenges
over recent years. In common with many other professionals, the pressure is on to make smarter use of resources
without allowing client care to suffer.
Connect understands these challenges and helps firms put in place the right IT toolkit to meet them. Take Sternberg
Reed, for instance. When this multi-office firm of solicitors needed an overhaul of its IT structure, it chose Connect
as its partner.
Here how the issues faced by this particular firm were addressed…
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The problem
Equipment in need of an overhaul
The landscape changes quickly. Annoyingly slow load times,
awkward outages, the need to manually keep on top of backups and patch cycles: what may have been considered par
for the course a few years ago ought to be a thing of the past
with today’s solutions.
Then there’s the issue of sheer physical space. If, like
Sternberg Reed, your team occupies multiple premises in
prime locations, do you really want that space to be eaten
into by more servers?
Security: are we the best we can
be?
The need to bring everything
together
How do you approach security – and, indeed, compliance
in general? Do you opt for a ‘tick-box’ approach to meet the
bare requirements of your regulator – or do you look for a
solution that meets those requirements AND delivers the
best outcomes for you and your clients? Sternberg Reed
wanted to aim for the latter.
Phones, desktops, data back-up, email servers, file
management: in any office, there are multiple processes in
need of management. For law firms, add a case management
system and a separate dictation solution into the mix.
For Sternberg Reed, management of all of this meant the
commitment of resources that could be better put to use
elsewhere.
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The solutions
An up-to-date infrastructure
Needlessly complicated internal systems were replaced with
a private cloud solution. Alongside this came a switch to an
internet-phone system, offering the twin benefits of cheaper
running costs and improved functionality, including the
ability to host virtual meetings with ease.
Security – along with compatibility
Sternberg Reed’s new cloud-based solution ensures full
compliance and compatibility with the Ministry of Justice’s
CJSM platform for secure communications between criminal
justice practitioners. What’s more, this private cloud
infrastructure means sensitive client records are kept under
‘virtual lock and key’; offering total reassurance for the firm
and its clients.
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Providing better management
using less manpower…
From an unwieldy system requiring three full time staff
to man it, our solution means that the majority of IT
management can now be managed remotely. We liaise
and manage third party providers of software such as case
management and dictation and have a specialist member
of our team on site to troubleshoot and provide assistance
where needed. In short, Sternberg Reed’s solution is
delivering better results, allowing smarter use of resources.
What Sternberg Reed had to say
about working with us
“With security being paramount in our industry, we were concerned that a total overhaul of our IT could damage our
reputation. Working with Connect, their knowledge of our industry allowed them to work with even the complex compliance
issues we have to face, taking the pressure off both me and the team.
I would highly recommend Connect Support Services to anyone needing the professionalism and security from their IT provider
that was so important to us.” - Kelly Rotheram, Head of Operations and Finance at Sternberg Reed
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