Service Level Agreement ISETT
Draft
ANNEX 1
NSDS Objective 1: Developing a culture of high quality lifelong learning
NSDS Success
SETA Target
SETA Target for
indictors
To March 2005
2002-3
SETA Assumptions
Assistance from the
Department of Labour
To define baseline data against
which progress to be assessed
1.1 By March 2005, 70 per cent
of all workers have at least
a Level One qualifications
on the NQF
By March 2005, 95% (11000) of
all workers to have a level One
qualification on the National
Qualifications Framework
By March 2003 92% (3 000) of
workers in the sector to have
level One qualification on the
National Qualifications
Framework.
Availability of data
1.2 By March 2005, a minimum
of 15 per cent of workers to
have embarked on a
structured learning
programme, of whom at
least 50 per cent will have
completed their programme
satisfactorily
By March 2005, a minimum of
30%(42600) of workers to have
embarked on a structured skills
development programme, of
whom at least 60%(25560) have
completed their programme
satisfactorily.
By March 2002, a minimum of
10%(14000) of workers in the
sector to have embarked on a
structured skills development
programme, of whom at least
30% (4200) have completed their
programme satisfactorily.
NQF fully developed for
sector training
To provide assistance to the
SETA in the use of the standard
M&E system
Assessors trained.
To provide baseline data
To provide assistance to the
SETA in the use of the standard
M&E system
ETQA functioning
Maths/science improved at
school level
In-company and branded
product training forms part
of the national standards
1.3 By March 2005, an average
of 20 enterprises (to include
large, medium and small
enterprises) and at least
five national government
departments, to be
committed to, or have
achieved the Investors in
People Standard
By March 2005, at least 40
private enterprises in the Sector
(to include large, medium and
small firms) and SITA to be
committed to, or have achieved,
an agreed national standard for
enterprise-based, people
development.
By March 2002 at least 10
private enterprises in the Sector
(to include large, medium and
small firms) and SETA to be
committed to, or have achieved,
an agreed national standard for
enterprise based, people
development.
Personal development skills
training, e.g. management
development, form part of
national standards
To provide assistance to the
SETA in the use of the standard
M&E system
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Service Level Agreement ISETT
ONJECTIVE 1:
SPECIFIC SETA ENABLING OBJECTIVES AND TARGETS
Based on baseline data of 142 000 people in the sector, these are the targets.
1. SSP committee meetings
2. Training for people who have qualifications less than NQF 1 – train 11000 people by March 2005, Therefore 2000 by March
2002.
3. Participate highly and facilitate the development of Unit standards
4. Training for 14 000 people should be taking place. In companies, skills development programmes etc.
5. Matrix Committee between SSP and ETQA on RPL. Implement RPL programme based on existing RPL projects e.g.
Construction SETA
6. Track WSP’s to see how many people are on structured learning programme
7. Sponsor a multi-media learning programme
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Service Level Agreement ISETT
8.
NSDS Objective 2: Fostering skills development in the formal economy for productivity and employment growth
NSDS Success indictors
SETA Target
SETA Target for 2002-3
SETA Assumptions Assistance from the
to march 2005
Department of Labour
2.1 By March 2005, at least 75
per cent of enterprises with more
than 150 workers are receiving
skills development grants and
the contributions towards
productivity and employer and
employee benefits are measured
By March 2005, 80%(80) of
enterprises in the Sector with
more than 150 workers are
receiving skills development
grants and the contribution
towards productivity, and
employability is measured.
By March 2002, 85% of
enterprises in the Sector with more
than 150 workers are receiving
skills development grants and the
contribution towards productivity,
and employability is measured.
Effective marketing of Skills
Development Act and the
Levy/grant system by the
ISETT SETA

Effective administration of
the Levy/grant system and
prompt payment of grants by
the ISETT SETA
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2.2 By March 2005, at least 40
per cent of enterprises
employing between 50 and 150
workers are receiving skills
development grants and the
contributions towards
productivity and employer and
employee benefits are measured
By March 2005, at least 25%
(1250) of enterprises in the
sector, employing between 50
and 150 workers are receiving
skills development grants and
the contribution towards
productivity and employability is
measured.
By March 2002, at least (16% based on the nature of our sector.
98% smme’s) - 250 of enterprises
employing between 50 and 150
workers are receiving skills
development grants and the
contribution towards productivity
and employability is measured.

All levy grant payments
made to SETAs accordingly
to timetables set out in the
Skills Development Levies
Act
Data on grants to be in a
form agreed with SETAs
All queries on levy grant
payments to be dealt with
within 10 working days
Methodologies to assess
impact to be drafted by
Department to take account
of sector and national impact
Levy-grant IT programme to
be provided, developed and
supported
IT system to support
analysis of WSPs to be
provided, maintained and
developed
To provide assistance to the
SETA in the use of the
standard M&E system
As above
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Service Level Agreement ISETT
2.3 By March 2005, learnerships
are available in every sector
By March 2005, 2000 learners
are completed and another 4000
are in progress.
By March 2002, measurable
progress has been made towards
the establishment of Learnerships.
1000 learners, 5 learner ships
Unit Standards for
Learnerships have been
established and
Learnerships have been
approved and registered.
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2.4 By March 2005, all
government departments assess
and report on budgeted
expenditure for skills
development relevant to Public
Service, Sector and
Departmental priorities.
OBJECTIVE 2:
By March 2005, SITA assesses
and reports on budgeted
expenditure for skills
development relevant to Public
Service, Sector and
departmental priorities.
By March 2002, SETA has
submitted a budget containing
expenditure for skills development
relevant to Public Service, Sector
and departmental priorities.
Learnership registrations to
be effected within 10 working
days and IT system to be
provided, maintained and
developed
Learnership grants from the
NSF to be processed within
15 working days of the
receipt of applications
To provide assistance to the
SETA in the use of the
standard M&E system
As Above
SPECIFIC SETA ENABLING OBJECTIVES AND TARGETS
1. Advocacy / Marketing campaign on SMME’s around levy /grants system
2. Objective for 2002 is to have 5 learneships with 1000 learners. (Unit standards are still non-existent in some of the areas and
thus some of the programmes will not qualify to be called learnersips)
3. Standards generation
4. SDF Training
5. Networking organisation for SDF’s / Professional body
6. Twinning of active SDF’s with SMME’s
7. South African Graduate Development Association (SAGDA) –tap into database for relevant people
8. Provide incentives to SMME’s to appoint SDF’s on a group Scheme basis
9. Issue compliance certificates to companies within the SETA whose levies lie elsewhere
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Service Level Agreement ISETT
10.
NSDS Objective 3: Stimulating and supporting skills development in small businesses
NSDS Success
SETA Target
SETA Target for 2002-3
SETA Assumptions
indictors
to March 2005
3.1 By March 2001, at least 20
per cent of new and existing
registered small businesses to
be supported in skills
development initiatives and the
impact of such support to be
measured
By March 2005, at least 25%
(1250) of new and existing small
businesses in the sector are
supported by skills development
initiatives.
By March 2002 at least 5% (250)
of small businesses in the sector
have been identified for specific
skills development initiatives.
Refer to Section 9.11 of the SSP
for SMME support
ISETT SETA mentor
program implemented
Incubators and Innovation
Hub implemented
A sufficient number of
entrepreneurs exist that
have the basic skills
necessary to establish a
viable business in this
sector.
Assistance from the
Department of Labour
1.
2.
3.
4.
5.
OBJECTIVE 3:
Grant applications from
the National Skills Fund
to be dealt with within
15 working days
Technical assistance to
define research
methodologies to
assess impact
Levy grant data to be
provided to support
analysis of firm size
Levy-grant IT system to
be provided, maintained
and developed
To provide assistance
to the SETA in the use
of the standard M&E
system
SPECIFIC SETA ENABLING OBJECTIVES AND TARGETS
1. Set up infrastructure for the SMME’s in our sector to operate in.
2. Programmes for 250 SMME companies
3. Base our SMME project on proposed concept document
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Service Level Agreement ISETT
NSDS Objective 4: Promoting skills development for employability and sustainable livelihoods through social
development initiatives
NSDS Success
SETA Target
SETA Target for 2001-2` SETA Assumptions Assistance from the
indictors
to March 2005
Department of Labour
4.1. By March 2003, 100 per
cent of the NSF apportionment is
spent on viable development
projects
From time to time take part in
viable social development
programs.
Identify 4 to 5 viable social
development programs towards
which a contribution can be made.
SETA is adequately staffed
to handle the additional
workload.
Adequate surplus funds are
available.
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4.2 By March 2005, the impact of
the NSF is measured by project
type and duration, including
details of placement rates, which
shall be at least 70 per cent.

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OBJECTIVE 4:
Any applications from the
SETA to be dealt with within
15 working days
Information about Provincial
Plans to be provided to
SETAs
Mechanism established to
ensure collaborative
arrangements between
provinces and the SETA that
do not impose unreasonable
demands on the SETA
To provide assistance to the
SETA in the use of the
standard M&E system
Technical assistance to be
provided to assist SETA to
assess impact of any
projects for which it is
responsible in this area
To provide assistance to the
SETA in the use of the
standard M&E system
SPECIFIC SETA ENABLING OBJECTIVES AND TARGETS
1. 80% of the funds in the SETA should to be committed by March 2003.
2. Identify 2 more programmes
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Service Level Agreement ISETT
NSDS Objective 5: Assisting new entrants into employment
NSDS Success
SETA Target
SETA Target for 2002-3
indictors
To March 2005
5.1 By March 2005, a minimum
of 80,000 people under the age
of 30 have entered learnerships
By April 2005, 1500 people
under the age of 30 have
completed a Learnership and
another 3000 people under the
age of 30 have started a
Learnership.
By March 2002, measurable
progress has been made towards
the development and
establishment of learnerships.
.
SETA Assumptions
Assistance from the
Department of Labour
Capacity for Learnership
establishment exists

Actual employment
opportunities exist in
economy
Unit standards for
Learneships have been
established and
learnerships have been
developed and approved.
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5.2 By March 2005, a minimum
of 50 per cent of those who have
completed learnerships are,
within six months of completion,
employed, in full-time study or
further training or are in a social
development programme
OBJECTIVE 5:
By March 2005, a minimum of
70% of those who have
completed learnerships are,
within 6 months of completion
employed (e.g. have a job or
are self-employed) or are in
full time study or further
training or are in a social
development programme
By March 2002, commitments
have been received from at least
20 large companies in the sector
to participate in learnerships that
will ultimately lead to jobs.
As above

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All learnerships registered
within 10 working days and
IT system developed and
maintained
All applications to the NSF
dealt with within 15 working
day
System of referrals from the
Employment Services and
notification of vacancies to
the Employment Services to
be agreed with the SETA
To provide assistance to the
SETA in the use of the
standard M&E system
Technical assistance to be
provided to determine
appropriate methodologies
to assess impact and to
determine roles of SETA and
Department
To provide assistance to the
SETA in the use of the
standard M&E system
SPECIFIC SETA ENABLING OBJECTIVES AND TARGETS
1. 5 learnerships with 1000 learners by March 2002.
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Service Level Agreement ISETT
GENERAL
Priorities
The priorities of the ISETT SETA are grouped under the headings Operational Priorities, Special programmes and Research
Initiatives.
Operational priorities
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Increase the number of Workplace Skills Plans received from employers in the sector.
Establishing national standards for the sector.
Establish Learnerships in the crucial areas already identified such as management, sales, high-level programming/development,
Graduate Engineers (electronic, radio, etc)
Establish the ETQA function by the 1st quarter 2001 for both external and internal quality assurance.
Special programmes
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Implement special skills development programs, in collaboration with other institutions, such as short technical courses and
management development programs in order to upgrade middle management skills (especially black managers).
To help co-ordinate the activities of the various study projects and training programmes to the benefit of the sector and its
workers.
Research initiatives,

the availability of training courses taking into account appropriateness, quality, cost, etc.
JUSTIFICATION:
Question: Why choose these specific activities as priorities?
Answer: The four operational priorities form the core activities of any SETA. They will, if properly applied, achieve the objectives of
the sector and the NSDS. More importantly, they will lead to large-scale skills development in the sector, improve productivity and
could lead to expansion of the sector and the economy. Special programs are complementary priorities. The first one will address
specific problems that can be fixed in the short term but can also assist workers to grow into other work areas. The second one came
about because of the discovery that there are a large number of special training initiatives that have been developed by various
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Service Level Agreement ISETT
bodies. Some of these could have a positive impact in skills development if properly utilised and applied. The ISETT SETA must
play the lead role in co-ordinating these initiatives. Due to the lack of definitive information about the Sector and Education and
Training, compounded by rapid change in technology, the SETA must conduct research initiatives as a matter of priority. The results
can assist in far more effective Sector Skills Planning leading to more effective and appropriate training interventions in the future.
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Service Level Agreement ISETT
Outcomes
The outcomes below are related to the success indicators for each objective:
SETA/Sector Activity
Establish National
Standards
Outcomes by April 2005
ABET 1 training given to 95% of applicable
employees.
Establish National Standards to the extent
that at least 30% of workers have embarked
on structured development programs of whom
at least 60% have completed their program
successfully
Submission of Workplace
Skills Plans
Establishment and
Implementation of
Learnerships
SMME Support
Social development
initiatives
Learnerships lead to
employment
At least 80% of enterprises in the sector with
more than 150 workers are receiving skills
development grants.
At least 50% of enterprises employing
between 50 and 150 workers are receiving
skills development grants
2000 learnerships are completed and another
4000 are in progress
Outcomes by 31/3/2002
ABET 1 training given to 90% of applicable employees.
Establish National Standards to the extent that at least
10% of workers have embarked on structured
development programs of whom at least 30% have
completed their program successfully
At least 20% of enterprises with more than 150
workers are receiving skills development grants.
At least 20% of enterprises employing between 50 and
150 workers are receiving skills development grants
Measurable progress has been made towards the
establishment of Learnerships
30% of small businesses are supported by
skills development initiatives
Re-skilling initiatives in place.
10% of small businesses are supported by skills
development initiatives
Development of re-skilling initiatives
70% of those who have completed a
Learnership are, within six months of
completion date, either employed, selfemployed or are in further study
At least 20% of large companies have committed to
participate in Learnerships that will lead to jobs.
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Service Level Agreement ISETT
GRANT D AND OTHER STRATEGIC GRANTS
The SETA is still in a process of establishing Criteria for Grant D.
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