How to change your Internet Explorer browser settings so
that you can launch a Collaborate session
Changing this setting will disable the file download warning message and allow you to directly open a
Collaborate session.
1. In Internet Explorer go to ‘Tools’  ‘Internet Options’.
2. Go to the ‘Security Tab’, select the ‘Internet Zone’ and select ‘Custom Level’.
3. Scroll down until you see ‘Downloads’ and select ‘Enable’ under ‘Automatic prompting for file
downloads’.
4. Verify that ‘File download’ is set to ‘Enabled’ (that is the default setting). If it is not enabled,
click the ‘Enable’ radial button to enable that option. Click ‘OK’.
Verify Enabled
The next time you launch a Collaborate session on this computer you will be prompted to ‘Save or
Open’ the jnlp file. Select ‘Open’ and your Collaborate session will launch.