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MASH Performance & Quality
Framework
1. Performance & Quality Reporting Framework
Strategic overview
of safeguarding
SSCB
MASH Performance & Evaluation Board (previously
Project Board) – same membership
MASH Management Team Meeting
SC Group Head, Local Inspector, Health Commissioner,
Lead admin, SC TM (s), EH Lead, DV Manager
MASH Practice & Quality Surgery
Led by SC Group Head, attended by MASH practitioners,
Early Help practitioners (e.g. COG’s)
How do we know
it’s working? –
assessing overall
performance &
evaluations
Fortnightly meeting
to begin with,
would review some
of the data, day to
day issues/gripes
etc
Completing multiagency audits,
reviewing data,
assessing decisions
& quality of work
2. MASH Performance & Evaluation Board
The current MASH Project Board will continue to meet post MASH launch, becoming the
MASH Performance and Evaluation Board. Partners will continue initially to meet monthly to
assess the impact of the MASH, receiving a range of performance reports designed to
determine the impact of the MASH in the short, medium and long term.
In addition, the MASH Performance and Evaluation Board will receive reports regarding the
day to day working of the unit, resourcing levels and any issues that require escalating as per
the ‘Dispute Resolution Procedures’.
The MASH Performance and Evaluation Board will help to determine any changes to practice
or procedures in the running of the MASH to ensure it is working to maximum capacity and
effectiveness – meeting the outcomes laid out in the project scope. It will also oversee any
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change control – agreeing changes to scope or activity of the MASH, for example any
additional screening or case review.
In turn, the MASH Performance Board, through the Chair, will report to the Sandwell
Safeguarding Children’s Board, the Domestic Abuse Strategic Partnership and the Sandwell
Safer Partnership on a quarterly basis to ensure strategic oversight of the MASH –
particularly regarding its effectiveness in improving safeguarding for vulnerable children and
in its response to the screening of domestic abuse contacts.
3. MASH/Early Help Practice and Quality Surgery
In addition, more in depth analysis of working practices will be required to scrutinise the
performance data and to analyse findings from quality audits. The new Performance and
Quality Framework for children’s social care includes the development of a number of
‘Practice and Quality Surgeries’ attended by a variety of frontline managers, senior
practitioners and Independent Reviewing Officers.
It is expected that a similar surgery will be set up for the MASH and will be attended by
partners from the MASH to complete regular reviews of the performance and quality of the
MASH and support the analysis of performance data to inform the Performance and
Evaluation Board. It is proposed that this is chaired by the Group Head for MASH/EDS/MAET
who will report to the Board.
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4. Key Performance Indicators
There are a number of key performance measures that the MASH will need to collect and report to the MASH performance board. These will include:
KPI
Timescale for
reporting
Where reported
How
Timeliness RAG of response
Daily, weekly &
monthly
Timeliness of information sharing by
agency
Daily, Weekly &
monthly
MARF Completion
Including if completed & if it meets
standard (Y/N box)
Number of Contacts that do not meet
MASH threshold
Monthly report –
broken down by
agency
Monthly Report
Need daily morning team meeting to review
& assess blockages
P&EB to receive monthly reports
Need daily morning team meeting to review
to see if any specific issues arising
PEB to receive monthly report
MASH Management Team Meeting
Report to P&E Board
Report to SCCB
SSCB
Through database – TB team need to own
report generation if it cant be automatic
Admin could run daily report
Through database – TB team need to own
report generation if it cant be automatic
Admin could run daily report?
Through database – add grading system box
Number & % of referrals & re-referrals –
different flagging system so re-referrals
within 1 month, 3 months, 6 months
Number & % of repeat domestic violence
contacts – different flagging system so
re-referrals within 1 month, 3 months, 6
months
Number of children who are stepped
down from social care within a year who
re-enter specialist services
Monthly report – also
by agency
ICS Reporting – indicator on database to see if
previously
By who, where,
outcome
MASH Management Team Meeting
P&EB
SSCB
Project Board
DASP Monthly basis
Rolling data
Quarterly Reporting to P&EB, SSCB
TBC Through SC Data team
ICS Reporting
Consider MARAC DATA!
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KPI
Timescale for
reporting
Where reported
How
Number & % of strategy discussions that
progress to Sn 47 enquiry
Weekly and monthly
reporting
MASH Management Meeting
P&EB & SSCB
Pick up from outcome & measure in ICS
Initial RAG Rating and RAG rating
following case discussion
Daily, Weekly &
Monthly reporting
MASH Management Meeting
P&EB & SSCB
On database – TB team to run
Number of Joint Strategy Meetings (by
agency)
Daily, weekly &
monthly reporting –
to check if any issues
by agency
Monthly report
MASH Management Meeting
P&EB & SSCB
Through database – potentially through ICS
too
MASH Management Meeting
P&EB
SSCB
TBC – potential admin database to log
Number of open cases to SC that come
through the MASH
Monthly report –
showing last three
months data
MASH Management Meeting
P&EB
SSCB
Through ICS – confirm with TB team
Satisfaction survey after 1 month, 3
months, 6 months for staff in MASH –
questions could come through team
building exercise (is your voice heard, is
there equality of discussion etc)
As per survey
completion
MASH Management Meeting
P&EB
SSCB
Collated through MASH admin?
Number of events that go through the
management escalation procedure