How to Be a Change Agent
Presented by
Tim Schram
February 4, 2011
Purpose, Process, Payoff
Purpose: The purpose of this training is to introduce the subject of Change
Management, and what it means to you and your role in your community.
Process: This training session will involve active participation from
everyone. Change Management will be defined and then reinforced with
activities, to help understand and to work with change.
Payoff: Each attendee will have a personal understanding of Change
Management, and how it applies to their job function and individual impact
to their work environment and community.
2
1
(in)Famous Words
“The wind of change is blowing through this continent. Whether we like it or not,
this growth of national consciousness is a political fact.”
- British Prime Minister Harold Macmillan
“They always say time changes things, but you actually have to change them
yourself.”
- Andy Warhol
“Change happens by listening and then starting a dialogue with the people who
are doing something you don't believe is right.”
- Jane Goodall
“The wind of change just blew me over.”
- Tim Schram
3
Activity Results
Fear of the Unknown
Awkward
4
2
Definition
Change Management
From Wikipedia, the free encyclopedia
Change management is a structured approach to
transitioning individuals, teams, and organizations from a
current state to a desired future state. It is an organizational
process aimed at empowering employees to accept and
embrace changes in their current business environment.
5
5 Steps of Grieving Process
Acceptance
Denial
Stress
Depression
Anger
Bargaining
6
3
7 Steps of
Change Management
Emotional Investment
Integration
Search
Denial
Experimentation
Awareness
Shock/Surprise
Acceptance
Time
http://www.deltaplus3.com/deltaplus3/index.htm
7
Are You Ready for Change?
Change Management
Organization Readiness
“How do I feel?”
“What do I do?”
8
4
Begin with the End
“We are not animals. We are not a product of what has happened to
us in our past. We have the power of choice.” - Stephen Covey
Habit 1: Be Proactive
Habit 2: Begin with the End in Mind
Habit 3: Put First Things First
Habit 4: Think Win-Win or No Deal
Habit 5: Seek First to Understand, then to be Understood
Habit 6: Synergize
Habit 7: Sharpen the Saw
9
Principles of
Change Management
http://www.annmcgee.com/content/
10
5
Process Improvement
Assess
Evaluate
People
Tools
Process
Manage
Design
Implement
11
http://www.powersolv‐inc.com/change_management.html
Exercise Observations
The toothpick is rigid and needs to be broke in order to become part
of the design. It takes time to work this material in order to
accomplish the goal.
The paperclip is strong, but can be molded to become part of the
design. It takes some effort for this material to take shape.
The pipe cleaner is the most flexible. It’s pliable and can easily be
molded to accomplish the task.
Each design looks different than the original. The new
design doesn’t quite look like what was in the past.
12
6
ADKAR Model
The ADKAR model describes the five goals of
change that an individual must achieve when they
are subjected to change - either in the workplace
or in their personal life. The five elements of
ADKAR are:
• Awareness
• Desire
• Knowledge
• Ability
• Reinforcement
http://www.amazon.com/ADKAR‐Government‐Community‐Successful‐Professional/dp/1930885504
13
Activity
Briefly describe how change impacts
your workflow process or behavior
with a work associate or client. What
barriers to you see to these changes?
14
7
I’ve Got a New Attitude!
This is different
I’m
uncertain
Why not?
We’ve always
done it this way
I can’t do it
The future’s so bright,
I’ve got to wear shades!
I’ll try to
keep an
open mind
15
In Which Direction Are
You Heading?
16
8
Closing Thoughts
I think we've been an agent for change,
everywhere, and I think change frightens
people.
They're going nicely in what seems like a
settled industry, and someone comes in and
says: "I can do this better. It doesn't matter
how nice that other one is."
Rupert Murdoch
17
Contact Information
Tim Schram
Marketing Director
Email:
[email protected]
Direct Number: 651.697.8533
Cell:
651.280.9518
18
9