CPAC:
The Community Planning
& Advocacy Council
Creating Community Solutions
Management Assistance Program (MAP)
Presentation to Nonprofit Development
Center of Southern New Jersey
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February 15, 2007
CPAC’s Mission
CPAC’s mission is
 To build strong and compassionate
communities in Greater Camden
County,
 To protect and improve the quality of
life for vulnerable people,
 And to promote social, racial, and
economic justice.
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Since 1983: CPAC CONVENES State Mandated
Programs on behalf of Camden County Government :
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County Human Services Advisory Council (HSAC) and
its various sub-committees
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Comprehensive Emergency Assistance System (CEAS)
– the Homeless Network Planning Committee (HNPC)
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Management Assistance Program (MAP)
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Camden County Mental Health Board (MHB)
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County Youth Services Commission (YSC)
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Juvenile Multi-disciplinary Team (JMDT)
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Camden County Mental Health All Hazards (Bioterrorism) Planning Committee
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CPAC CONVENES on behalf of Camden
County Government:
 Children’s Inter-Agency Coordinating
Council (CIACC)
 Partnership Quality Assurance
 (QA)/ Implementation Team
(Children’s Mental Health)
 Commission on Child Abuse &
Missing Children (COCAMC)
 Youth Empowerment System (YES)
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CPAC ALSO CONVENES:
 Camden County Child Welfare Planning
Council (CWPC)
 Retired Senior & Volunteer Program
(RSVP)
 Youth Volunteer Corp (YVC)
 Camden City Healthy Start Evaluation
Committee
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ORGANIZATIONAL HISTORY
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Founded over 70 years ago in 1935.
Serves Camden County and Southern New
Jersey.
Board of Trustees composed of community
and religious leaders, consumers, and
members of the business community.
United Way agency – 60 years
Works with over 350 health and human
service agencies throughout the region.
Works with over 800 volunteers.
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ORGANIZATIONAL HISTORY
CPAC was instrumental in the creation of
various community agencies/systems:
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The AIDS Coalition of Southern NJ
Battered Women’s Shelter
The Food Bank of South Jersey
REACH System (Welfare Reform)
Youth Empowerment System (YES)
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CPAC AREAS OF EXPERTISE
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Advocacy for vulnerable citizens and Health and Human Services agencies,
bringing funds resulting in over $40 million of services in Camden County.

Convenes citizens, consumers, providers, government and businesses to plan
and coordinate social services regarding funding and to solve community
problems.
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Health, Mental Health & Human Services RFP Process & Fund
Recommendations.
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Health, Mental Health & Human Services planning and needs assessments.
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Planning for Child Welfare Reform and implementation of Camden County’s
Child Welfare Planning Council (CWPC).
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Implementation of community process resulting in Camden County Care
Management Organization (CMO) and Family Support Organization (FSO).
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Human Services Department
CPAC facilitates the RFP process for
Camden County government for County
Human Service grant funds, SSH/TANF
funds, Emergency Service Grant funds and
PEER Grouping funds.
CPAC also facilitates the RFP process for
United Way of Camden County for Federal
Emergency Management Assistance (FEMA)
funding.
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So….
Now that you know a little
bit about CPAC –
just what is MAP?
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MAP is…
Management Assistance Program
(MAP) is an administrative initiative
by the NJ Division of Youth and
Family Services to establish county
level partnerships with United Ways,
Human Services Advisory Councils
and County Governments.
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MAP is….
Designed to provide human service
organizations with enhanced
managerial and administrative skills
to measure the effectiveness and
efficiency of customer services.
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The MAP Program uses Human
Service Performance Standards
The Standards serve as a common
tool enabling organizations
 to internally evaluate their own level of
performance,
 to develop planning skills,
 to prepare for review by a variety of
assessment teams, and
 to serve as a training system for Governing
Board members.
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Human Services Performance
Standards may serve as…
 An organization’s primary planning and
self-evaluation guide
 As an organization’s annual performance
plan which may serve as an RFP or provide
data to complete an RFP
 A technical assistance service for
organizations enabling them to maintain
high standards of professional practice
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Human Services Performance
Standards may serve as…
 A common process for monitoring,
evaluating and planning through
which funding entities and Human
Services planning bodies may assess
a service organization’s performance
 A valuable tool to train and inform
volunteer leadership and governing
board members on a broad range of
organizational matters.
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How does MAP work?
 An agency uses the Human Services
Standards to complete a MAP
application binder used for Desk Top
review.
 Organizations have their managers,
governing board members,
supervisors and staff to participate in
the process.
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How does MAP work (contd)
 The MAP application is reviewed by a
community review team. Review
Teams may do actual observation or
Desk Top review (depends on the
county).
 Review Team reviews documentation
for each standard and rates each.
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How does MAP work (contd)
The Performance Planning and Assessment
System Components:
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Administration
Planning
Program
Community Relations
Finance
Property & Equipment
Compliance
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How does MAP work (contd)
 Review Team shares findings with the
organization.
 The agency then receives a letter
summarizing their review and
providing a MAP score which is good
for 5 years.
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Resources
 Technical assistance resources such
as Skills Banks or Volunteer Centers
are available in counties that
participate in MAP.
 Each county that uses the Human
Services Performance Standards has
its own resources.
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Who uses MAP?
The Human Services Performance
Standards may be applied to
organizations funded by Federal,
State, County, City, United Ways and
private foundation grantors.
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For example…
In Camden County, agencies that
apply for County Human Service
Grants, SSH/TANF, Emergency Shelter
Grant and Federal FEMA dollars MUST
BE MAPped.
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Also…
The United Way of Camden County
and CPAC are piloting a “Common
Funding Application”.
This incorporates the use of a
common application for funding under
Camden County and United Way
dollars with the MAP program.
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For More Information….
Hilary Dugger Colbert, MPA
Director of Planning & Research
CPAC
Cooper River Square
6991 North Park Drive
East Building, 3rd Floor
Pennsauken, NJ 08109
(856) 663-3998
[email protected]
www.cpachvi.org
Note:
Human Services Performance Standards
can be found on CPAC’s web site
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