MARK HUGHEY, PMP
[email protected]  856.265.0227  http://linkedin.com/in/markhughey  @hugheyme
As a Project Management Professional, I’ve spent 17 years finding simplicity in the complex, bringing
order to the chaotic, and fostering a collaborative approach that solves the most challenging problems. I
thrive in high-pressure situations where there’s a lot on the line and unconventional thinking is needed.
I bring a wealth of business process experience, technical aptitude, and leadership acumen to every
engagement to deliver solutions on time and within budget. I’m a master communicator, leading change
through influence and inspiration.
PROFESSIONAL EXPERIENCE
STG International, Inc. (STGi), Alexandria, VA
10/2008 – Present
STGi provides management consulting services to the Federal Government. Over 7 years, I’ve served
multiple roles within various divisions of the U.S. Department of Health and Human Services (HHS).
Project Manager/Scrum Master
I served as a Project Manager on a $60M project to consolidate and modernize HHS’ three enterprise
human resource systems. I managed project plans for 7 integrated project teams, including Earned
Value Management monitoring and reporting, linking schedule and budget for more insightful analysis
of project performance. I coordinated development and maintenance of SDLC project documentation
including business case, project scope, and business requirements for stage gate reviews.
After significant costly vendor delays prompted a mandate for a more adaptable and responsive
strategy, I introduced the team to the Agile development philosophy and Scrum framework. As a
certified Professional Scrum Master, I facilitated Daily Scrum meetings, helped formulate Sprint Goals,
and trained the team on all things Scrum.
I was instrumental in the organization embracing the Software-as-a-Service (SaaS) delivery model and
iterative development methods. These efforts built credibility with our highly complex network of
stakeholders and helped secure funding for the path forward.
I’m a proficient user of MS Project, Trello, JIRA, Rally, Confluence, Visio, etc. If I don’t know it, I can learn
and master it in a matter of days and I’m always looking for new tools and methods that could
streamline management and make the team more efficient and effective.
Program Manager
After HHS suffered an $80M legal settlement on a union grievance for violation of the Fair Labor
Standards Act, I was assigned as a Program Manager for a high profile enterprise-wide remediation
initiative to enhance the Department’s capability in position classification and reduce future litigation
risk. With 85,000 employees covered by 8 disparately located human resource centers, tracking program
progress was a big challenge. I developed technical metrics and reporting dashboards to measure
progress and inform executive decision making; identified program risks and potential mitigation
strategies; and launched an online collaboration tool to allow secure information exchange between
stakeholders.
Business Manager/Analyst
I was first hired by STGi to help manage Contact Center help desk operations at HHS. My rapport with
the customers earned me oversight duties for 5 multi-channel contact center programs with revenue
totaling $1.5M per year. At completion of the assignment, I had implemented process improvements
projected to reduce costs by $1.8M.
Management Analysis, Inc., Vienna, VA
10/2005 – 07/2007
As a Management Analyst, I supported Federal Government Agency clients’ implementation of the
Commercial Services initiative of the President’s Management Agenda, designed to increase
government efficiency and reduce waste. I served on the project teams that conducted the analyses
from which business reorganization decisions were made.
greentrack strategies, Bethesda, MD
03/2005 – 09/2005
For seven months, I was involved in a business start-up effort, managing day-to-day project activities
and maintaining a professional network of strategic partners. I developed implementation strategies for
Sustainability initiatives within public sector organizations, linking economic, social, and environmental
performance to the organizational mission. After finding out my wife was pregnant, I decided a steady
paycheck and solid health benefits were the priority and I moved on.
Warden Associates, Inc., Springfield, VA
10/2002 – 03/2005
After leaving the Navy and finishing my degree, I began my consulting career as a
Management Analyst. Interfacing with clients and coordinating efforts for multiple small project teams
resulted in a quick promotion to Team Lead. I led team efforts on numerous labor efficiency studies of
various functional activities including facilities management, fire and emergency response services, help
desk operations, billing operations, telecommunications services, and data center operations. I
spearheaded the development of software to streamline data collection and documentation efforts, a
key competitive differentiator that won the company more business.
United States Navy, Pentagon, Washington, DC
01/1998 – 01/2002
I graduated from Cryptologic Technician “A” School at the top of my class and was assigned to the Joint
Staff at The Pentagon, where I was primarily responsible for security and multimedia operations within
the Joint Chiefs of Staff Conference Room (The Tank). I instructed senior officers on technical
requirements for over 350 successful presentations to the Joint Chiefs of Staff and was awarded both
the Joint Service Commendation Medal and Joint Service Achievement Medal for superior performance,
technical ability, and initiative.
ADDITIONAL RELEVANT EXPERIENCE
As a hobby, I’ve played around with various web projects where I’ve learned a fair amount of Wordpress
customization, SEO, internet marketing, and ecommerce. The latest such project was for my college
fraternity alumni association (udphisigalumni.com), for which I was the President, which included
Mailchimp email list integration and a PayPal payment gateway for dues collection.
EDUCATION AND CERTIFICATIONS
Bachelor of Science, Decision Sciences and Management Information Systems,
George Mason University, Fairfax, VA, 2002
Project Management Professional (PMP), Since (12/2014)
Professional Scrum Master I, Since (10/2013)