DO YOU HAVE THE RIGHT INGREDIENTS ???
NOW I HAVE YOUR ATTENTION !
CAKE IS RATHER LIKE COMPASSION.
IF THERE IS ENOUGH TO GO ROUND THEN
EVERYONE IS HAPPY.
IF THERE ISN’T, PEOPLE FEEL LEFT OUT AND
MAY SOMETIMES GET UPSET.
THIS IS WHERE PROBLEMS CAN START.
CARE
KIND
HELP
TALK
TIME
THE PREVIOUS FIVE WORDS ARE EACH
ONLY FOUR LETTERS LONG BUT THEY ARE
THE MOST IMPORTANT INGREDIENTS IN
OUR CAKE.
HOW MANY TIMES HAVE YOU FINISHED A
SHIFT AND BEEN COMPLETELY SATISFIED
WITH THE LEVEL OF CARE THAT YOU HAVE
GIVEN OUR PATIENTS ?
WE ARE USUALLY ONLY A VERY SMALL PART
IN OUR PATIENTS LIVES BUT OUR ACTIONS
OR INACTIONS CAN PLAY A HUGE PART.
FRIENDS AND FAMILY FEEDBACK CARDS
ARE A USEFUL TOOL FOR POSITIVE AND
NEGATIVE COMMENTS. IF WE ONLY HAND
THEM OUT WHEN THE PATIENT OR RELATIVE
IS HAPPY THEN WE DON’T LEARN WHEN
THEY ARE NOT.
ANXIETY
FEAR
ISOLATION
THESE ARE SOME OF THE INGREDIENTS THAT
MAY BE IN OUR PATIENT’S CAKE.
THERE MAY BE LESS OR MORE OF EACH,
DEPENDING ON THE INDIVIDUAL.
ALL OF OUR PATIENT’S ARE INDIVIDUAL WITH
DIFFERING NEEDS AND SHOULD NOT BE SEEN
AS A COLLECTIVE WORKLOAD.
THE EMERGENCY DEPARTMENT HAS A BROAD
MIX OF STAFF FROM DIFFERENT BACKGROUNDS
WITH A GOOD RANGE OF KNOWLEDGE AND
EXPERIENCE.
THE TEAM IS VERY GOOD AT WORKING
TOGETHER TO ACHIEVE A COMMON GOAL AND
GET THE PATIENT SEEN, PERFORM CLINICAL
OBSERVATIONS AND START WHATEVER
PROCESS THEY NEED TO AS FAST AS POSSIBLE,
USUALLY WITHIN HALF AN HOUR………..
IT IS GENERALLY AGREED THAT WHAT WE
ARE NOT VERY GOOD AT IS RETURNING
TO OUR PATIENTS ON A REGULAR BASIS
UNLESS REQUESTED TO DO SO FOR A
CLINICAL REASON.
THEY MAY BE IN THE DEPT. FOR ANOTHER
TWO OR THREE HOURS AND UNLESS
THEY THEMSELVES ARE PARTICULARLY
DEMANDING, WE MAY HAVE LITTLE OR
NO FURTHER INTERACTION WITH THEM.
ARRIVAL TIME
OBS
4 HOURS
3 HOURS
HOME
XRAY
DR
1 HOUR
2 HOURS
A TYPICAL PATIENT CLOCK.
FROM THE PREVIOUS DIAGRAM, IT’S EASY TO SEE
WHY SOME OF OUR PATIENTS MAY NOT BE
SATISFIED AND BEGIN TO FEEL IGNORED OR
ISOLATED.
IMAGINE IF THEY WERE A RELATIVE OF YOUR’S AND
SAW NOBODY AT ALL FOR TWO OR THREE HOURS
AND WEREN’T AWARE OF WHAT WAS GOING TO
HAPPEN TO THEM.
IT DOESN’T TAKE A LOT OF IMAGINATION TO
UNDERSTAND WHY PATIENTS OR RELATIVES MAY
FEEL COMPELLED TO LEAVE NEGATIVE FEEDBACK.
COMFORT
CALL
BELL
PLAN
TOILET
FOOD
FLUID
WE COULD CONSIDER THE PREVIOUS DIAGRAM TO BE A
CONTINUOUS CYCLE OF FUNDAMENTAL NEEDS.
INDIVIDUAL EXPECTATIONS VARY TREMENDOUSLY
BUT ……….
ONGOING CARE AND COMPASSION SHOULD BE SEEN AS A
RIGHT AND NOT A PRIVILEGE TO WHICH EVERYONE IS
ENTITLED !!!!!!!!!
ARMED WITH THIS KNOWLEDGE AND BY USING OUR ORIGINAL
INGREDIENTS TO GOOD EFFECT, THERE IS EVERY CHANCE
THAT WE CAN ACHIEVE A SATISFACTORY BAKE FOR BOTH OUR
PATIENTS AND OURSELVES WITHOUT A SOGGY BOTTOM IN
SIGHT !
FINISHED !
THE END………..