MASTER THE SERVICE DEPARTMENT
MAXIMIZE PROFITS
FULL DAY
WORKSHOP
INCLUDES LUNCH
Managing Your Company’s Most Profitable
Department
Ron Collier, PhD
President, Collier Consulting Group, Inc.
Properly managed and controlled, the service department can provide in excess
of 20% net profit and year round work. Attendees will learn how to setup a
service center, how to dispatch field personnel, how to write a marketing plan
and to find and hire field personnel. We will discuss the implementation of
customer management software, flat rate pricing and inventory control as well as
tips on invoicing and collecting.
FRIDAY
OCTOBER 16
8:00 – 5:00PM
Highlights Include:
Financial Performance Measurements, Pricing Strategies,
Key Performance Indicators of Great Companies, Personnel Management,
Personnel Compensation, Dispatching Strategies, Inventory Control, Tool
Rental Reimbursement, Program Policies and Procedures, The "Perfect
Service Call", Marketing Strategies, Service Agreement Programs
REGISTER BY OCTOBER 12, 2015
TACCA & PHCC
MEMBERS
ONLY $275.00
NON-MEMBERS $325
INVOICE ME _____ TACCA- GSA MEMBERS ONLY
Company: ________________________________
Attendee: ________________________________
Attendee: ________________________________
NAME ON CARD: _______________________________
CITY: __________________________ STATE: __________
WHERE:
PHCC San Antonio
10103 Broadway
San Antonio, TX 78217
FOR MORE INFO
CONTACT TACCA- GSA
ZIP: ___________-_________
CREDIT CARD #:__________________________________
AMOUNT PAYING: $____________
AUTHORIZING PERSON: __________________________________
SIGNATURE: ___________________EXP: ________/_______
SECURITY CODE: _____
MAKE CHECKS PAYABLE TO TACCA- GSA
NO CANCELLATIONS AFTER 10/12/2015 NO SHOWS WILL BE BILLED
PO BOX 160218
SAN ANTONIO, TX 78280
210.901.4222
EMAIL: [email protected]