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International Trust in Teams Indicator
About Trust
International Trust in Teams Indicator
About Trust
Project Effectiveness
Trust and Project Effectiveness
100%
90%
92%
80%
70%
60%
50%
40%
45%
30%
20%
10%
0%
Low Trust
High Trust
International Trust in Teams Indicator
About Trust
14 benefits from high trust levels (1)
Higher levels of collaboration and co-operation
Competitive advantage
More effective in alliances
Improved flexibility
Lowering of co-ordination costs
Increased knowledge transfer
Higher organisational commitment and morale
International Trust in Teams Indicator
About Trust
14 benefits from high trust levels (2)
Increased productivity
Lower levels of turnover
Improved communication
Greater participation in decision making
Flourishing innovation
Greater support for change initiatives
Higher productivity in virtual team-working
International Trust in Teams Indicator
About Trust
Trust within multi-cultural and/or
virtual teams often breaks down
International Trust in Teams Indicator
10 impacts of low levels of
‘trust’ on teams:
ineffective problem-solving
as people minimize vulnerability
Low productivity
as people do the minimum
reduced learning
as we don’t accept help and advice if we distrust
weaker teamwork
as we feel compelled to work together not committed
more stress & socially generated uncertainty
as distrust causes uncertainty and anxiety about
people’s motives
lack of quality information
as sensitive information is withheld by team
members, so it becomes more difficult to acquire
costly checking systems
as people cross-check and double check
lack of communication
as people avoid each other and don’t cooperate
defensiveness
as people protect themselves from opportunists
high turnover of innovators
who require an atmosphere of trust to be effective
International Trust in Teams Indicator
Trust criteria – why it’s harder to trust
internationally
Keeps promises
Is a friend
Trusts me
Is a family member
Thinks like me
Is well-educated
Shows his/her emotions
Is loyal
Shares my culture
Is open with information
Friend of a friend
Pharos Corporation
(748 European business people responded)
65%
55%
45%
44%
39%
37%
31%
31%
23%
21%
20%
International Trust in Teams Indicator
Introduction of the tool
What is the International Team Trust Indicator (ITTI) ?
It identifies the 10 criteria that people subconsciously use in deciding whether or
not to trust others
It recognises that different cultures have different beliefs about what defines trust
It uses an online questionnaire to measure trust levels and trust gaps within
teams
The questionnaire is completed by each team member to identify the behaviours
needed to create trust and the degree of trust experienced from colleagues
The results are pooled to provide a detailed report which shows the level of trust
within the team
This report is used as the basis for a facilitated group discussion
The team leader and members are helped in taking practical steps to identify and
reduce trust ‘deficits’
See also the ‘International Leader Trust Indicator (ILTI)’, a parallel questionnaire
which uses the same 10 trust criteria and gives direct feedback to the team
leader
International Trust in Teams Indicator
Introduction of the tool
How can you use the ITTI ?
As a platform for coaching your clients individually and as a team
As a way to develop group training into personalised development plans
To increase the motivation and sense of shared purpose within your
team
To prepare for more challenging group assignments
To identify ways to help your group function more effectively
As a support to leadership development
International Trust in Teams Indicator
Introduction of the tool
Report provides a 360 perspective of trust
within the team
International Trust in Teams Indicator
Trust Criteria
From the published research WorldWork has identified 10
‘Criteria’ that people use to decide whether to trust
Competence
Well-being
Compatibility
Inclusion
Goodwill
Openness with
information
Integrity
Accessibility
Predictability
Reciprocity
International Trust in Teams Indicator
Trust Criteria
Ten trust criteria
1. Competence
Trust based on a perception
that team members are
competent, and so will not let
me down
Clear and realistic roles
Can meet high standards
Can meet the challenge of the
group role
Reputation for success
Specialist qualification and
experience
International Trust in Teams Indicator
Trust Criteria
Ten trust criteria
2. Compatibility
Trust based on background,
values, approaches, interests
and objectives held in common
Shared common purpose
and priorities
Common goals stronger than
personal agendas
Aligned approach
Shared communication code
Similar education/
background
International Trust in Teams Indicator
Trust Criteria
Ten trust criteria
3. Good Will
Trust based on the belief that
other team members are
concerned about my overall
welfare
Focus on my welfare
Support me
Recognise me
Not opportunistic
Empathise with my issues
International Trust in Teams Indicator
Trust Criteria
Ten trust criteria
4. Integrity
Trust based on the fact that
other team members maintain
promises and behave towards
me in accordance with a moral
code
Keeps promises
Perceived as fair
Can manage tough
conversations
Team loyalty under
pressure
Genuinely team focused
International Trust in Teams Indicator
Trust Criteria
Ten trust criteria
5. Predictability
Trust based on the observation
that the behaviour of team
members is consistent over
time and in different contexts
Exposes the ‘why’ to
understand the ‘what’
Reliable
Consistent over time and
contexts
Disciplined
Normative
International Trust in Teams Indicator
Trust Criteria
Ten trust criteria
6. Well Being
Trust arising from the feeling
that I have nothing to fear from
the other members of the group
Can speak up
No betrayal
Tolerant of divergent
opinion
Not dominating
Non judgemental with
mistakes
International Trust in Teams Indicator
Trust Criteria
Ten trust criteria
7. Inclusion
Trust based on the observation
that other group members are
team oriented and include me
in their social and work
activities
Social and work inclusion
Consult before key
decisions
Share credit for success
Welcome my views
Not cliquey
International Trust in Teams Indicator
Trust Criteria
Ten trust criteria
8. Openness with information
Trust based on the fact that
other team members share
information important to the
team proactively and clearly
Transparent info exchange
Available for consultation
Transparent motives
Generous with info
Sensitive info without
breaking confidentiality
International Trust in Teams Indicator
Trust Criteria
Ten trust criteria
9. Accessibility
Trust based on the fact that
other team members share
their true feelings and I can
relate to them at a personal
level
Emotionally transparent
Emotional investment
Clear about what they care
about
Expressing feelings not just
thoughts
Invest in personal as well
as professional relations
International Trust in Teams Indicator
Trust Criteria
Ten trust criteria
10. Reciprocity
Trust based on the observation
that other group members are
trusting and co-operative
towards me
No favourites
Perception of
interdependence
Relies on me and shows
vulnerability
Proactive trust in others
No checking up
International Trust in Teams Indicator
Sample report page
Sample Report Page: Questions
International Trust in Teams Indicator
Sample report page
The ITTI database shows where the
trust gaps are
Gap Scores
Integrity
14%
Predictability
13%
Reciprocity
11%
Competence
10%
Wellbeing
9%
Openness
8%
Goodwill
6%
Inclusion
6%
Compatibility
5%
Accessibility
2%
0%
2%
4%
6%
8%
10%
12%
14%
16%
They are a demanding team for trust
International Trust in Teams Indicator
Sample report page
Bench Marking Scores
pag. 25