White label Functional specifications 30Sep2016(EN) (1)

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For the purposes hereof, the following definitions are set forth below:

Prepaid Ticket - PTA: reservation in which the number/code of the prepaid ticket has been
given, yet without any physical printing of the ticket being materialized via a printer.

OpenSeas application: In order the function of the searching of prices and the creation of a
reservation to be feasible, (either with a time limit or with prepaid tickets) in the application the
Company will develop (via the Web Services service) according to the points defined above, the latter
should have installed and activated an application, OpenSeas™, that FORTHcrs has developed and it is
the rights holder of it, in order to enable the Company to have access in real time to travel information
that will permit it to conduct via the as above application, the process of reservations and issue of
maritime/airline tickets. At all events, the Company is obliged to accept the terms of use of the
OpenSeas application. The terms of use and operation of the OpenSeas system will be in effect
simultaneously with the terms hereof and in the event of any doubt or/and conflict among them, the
terms hereof will prevail. Following these, the Company obtains and is identified with a single
Company code (FORTHcrs code), via which the interconnection of the Company with the systems of
the Ferry/Air Companies is effected, for the access to the integrated system of distribution of
reservations and issuance of tickets, that FORTHcrs has developed.
OPENSEAS ON SITE WHITE LABEL DΕSCRIPTION
 Option of Language
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 Search for itineraries accordingly to selection of number of passengers and vehicles.
 Appearance of itineraries and indication of availability / Selection of itinerary.
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 Selection of type of accommodation, vehicles and customer’s details (gender etc.)
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 Pricing, commitment or release available type of accommodation, garage meters ect.
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Registration of passenger and vehicle details as required by the single Ferry/airline Operator
and additional passenger data, if required in the event (external routes, specific agreements
with FORTHcrs, loyalty, Etc. )
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 Registrations of customer address information and / or tickets shipping information.
 Selection of way reception of tickets (the different ways of receipt and different pricing formulas,
registers parametrically by FORTHcrs on partner’s demand)
 Direct issuing prepaid tickets.
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 Payment to the cooperated with the Company banks (if the payment fails for any reason, the
relevant reservation or the issued tickets is cancelled).
 Sending of customer’s details for the delivery-payment to the Agent
 Displaying all reservation’s details (group voucher) either it is about a reservation or about
tickets.
 Possibility for the charging of an additional fee for the provision of the services by the Agent to
its customer (service fee)
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 Management and monitoring of bookings made online, for changes / modifications or
cancellation, in accordance with the each time applicable trade policy of the Ferry/Airline
Companies, through the OpenSeas application.
 Administration and monitoring of the reservations that are effected online as well as informing
with statistical data that concern the number of the corresponding tickets (wherever this service is
available) through OpenSeas application.
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