AQIP CATEGORY TWO: MEETING STUDENT
AND OTHER KEY STAKEHOLDER NEEDS
January 2017
Data Discussion
WHAT IS CATEGORY TWO?
 Meeting Student and Other Key Stakeholder Needs
 Processes through which the institution serves its external stakeholders.
 Separate from instructional programs and internal support services.
 Determining, understanding, and meeting needs of:
 Current and prospective students
 Other key stakeholders, such as:
 Alumni
 Community partners
DATA NEEDS FOR CATEGORY TWO
 Wide ranging category
 From retention to external partnerships
 What kind of data should we be looking for?
 Help us get started . . .
2.1 CURRENT AND PROSPECTIVE STUDENT NEED
 Determining , understanding, and meeting the academic and non-
academic needs of current and prospective students.
 Identify at-risk students and their academic support needs.
 Deploying academic support
 Faculty availability
 Student groups
 Identifying and supporting student sub-groups (online, veterans, seniors, etc.)
 Providing non-academic support services
 Assessing changing student needs
DATA FOR 2.1
 Noel-Levitz Student Satisfaction Inventory
 Student group numbers and participation
 LLS usage numbers and success rates
 Veteran Resource Center data
2.2 RETENTION, PERSISTENCE AND COMPLETION
 The approach to collecting, analyzing and distributing data on
RPC to stakeholders for decision making.
 Collecting data
 Determining targets
 Analyzing information
 Meeting targets
 Selecting tools, methods, and instruments for assessment
DATA FOR 2.2
 Historical retention, persistence, and completion numbers (RPC)
 Data and benchmarks from similar institutions
 Enrollment Management Plan
2.3 KEY STAKEHOLDER NEEDS
 Determining, understanding and meeting needs of key
stakeholder groups, including alumni and community partners.
 Determining key stakeholder groups (alumni, employers, community, etc.)
 Determining new stakeholders to target for services or partnership
 Meeting the changing needs of key stakeholders
 Selecting the tools, methods and instruments to assess key stakeholder needs
 Assessing degree to which key stakeholder needs are met
DATA FOR 2.3
 Campus Master Plan focus group data
 Surveys
 Business
 Alumni
 Community
 Input from employees involved in community
2.4 COMPLAINT PROCESSES
 Collecting, analyzing and responding to complaints from students
or key stakeholder groups.
 Collecting complaint information from students.
 Collecting complaint information from other key stakeholders.
 Learning from complaint information and determining actions.
 Communicating actions to students and other key stakeholders.
 Selecting tools, methods and instruments to evaluate complaint resolution.
DATA FOR 2.4
 Noel-Levitz Student Satisfaction Survey
 Maxient data
 Academic Services complaint data
 Community feedback from:
 Surveys
 Focus groups
 Casual interactions
2.5 BUILDING COLLABORATIONS & PARTNERSHIPS
 Aligning, building and determining the effectiveness of
collaborations and partnerships to further the mission of the
institution.
 Selecting partners for collaboration.
 Building and maintaining partnerships.
 Selecting the tools, methods and instruments to assess partnership effectiveness.
 Evaluating the degree to which collaborations and partnerships are effective.
DATA FOR 2.5
 List of existing partnerships
 Number of partnerships formed in previous years
 Data on partnership strength
 Length of partnership
 Mission rich
 Mutual goals