Bay Area Chamber of Commerce
Five Star Customer Service
Nomination Form
Customer service is key to the vitality of our community.
Businesses strive every day to not only meet, but exceed their customer’s needs.
This is your opportunity to nominate a local business for outstanding customer service!
Quarterly awards will be granted, based upon the criteria below, at our weekly Wednesday Business Connection luncheon.
Annual awards for outstanding customer service will be granted at the Bay Area Chamber of Commerce Annual Awards Banquet.
The nominations will be evaluated by the Bay Area Chamber of Commerce’s Executive Committee.
Businesses will be limited to one quarterly award per year, in order to honor more of our remarkable enterprises.
All quarterly award winners will be reviewed for the annual Bay Area Chamber of Commerce 5 Star Customer Service Award.
Name of Business:
Contact:
Phone:
Tell us more about your experience with this business, and how they went above and beyond in the following key areas:
PROFESSIONAL
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KNOWLEDGEABLE
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DEPENDABLE
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ATTENTIVE
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INNOVATIVE
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PLEASE use the back of this page to tell us more about your experience.
Your Name (optional)
Please return to: Bay Area Chamber of Commerce
145 Central Ave. Coos Bay, OR 97420  Fax 541.267.6704  e-mail [email protected]
Demonstrable criteria include but are not limited to:
1. Customer insight – The organization should consistently request and listen to feedback from its
customers. With that information they strive to improve their service and the experience for the
customer.
2. Culture of Organization – Consistent commitment to customer service. Demonstrable pride in and
ownership of culture by all employees.
3. Information and Access – Information consistently available by all appropriate channels for customers.
Understanding how they want to get that information and providing it. Always a prompt response to
customer requests and keeping to agreed-upon timescales, combined with consistent delivery and
quality.
There will be 3 categories for businesses: Lodging, Retail, and Other. There is no guarantee that there will be
an award each quarter.
We look forward to receiving your nomination. Feel free to provide additional examples or a personal story.
Attach additional sheets as needed.
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Thank you again for your participation in helping us to recognize businesses in our area.