Oak Innovation
recordX & reportX Bundle
Quotation
Company overview
Oak Innovation is an award-winning communications management provider, delivering
excellence and innovation in call recording, call analytics and CTI integration for more than
30 years.
We work in partnership with resellers to provide best-fit solutions for every customer:
whether that’s call recording to meet PCI requirements for a small retailer, or a custombuilt, fully integrated system for a 400-seat contact centre. Together, we have sold more
than 50,000 systems in the UK and beyond to a variety of industry sectors.
Our products are ahead of the game. We offer hosted and cloud-enabled solutions
developed and supported inhouse. We provide accredited solutions for platforms like
Avaya, Cisco, Gamma, Mitel, ShoreTel and Toshiba with functionality you won’t find
elsewhere. We can also integrate our products with other proprietary systems for even
better results.
Our support services are just as comprehensive. We start at sales support, through reseller
and end-user training, to out-of-hours contracts and project management. However you
and your customers want to play it, we’ll be there.
Product demonstration
For a video demonstration of recordX:
http://help.oak.co.uk/recordX/OnlineHelp/index-visual.html
To access a live demonstration system:
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Go to: http://recorddemo.oak.co.uk
Username = demo
Password = demo
Go to the help menu in the top left of the page and “install record CallPlayer”
Dial 01202 603321 to record a call
Go to the record menu to view and listen to the call live
Click on “Search Recordings” to play completed calls in the Oak Call
Player”
recordX quotation supplement
Quotation
Client
Contact
Tel. No
Email
Date
Prepared by
Minimum Hardware Recommended:
 Windows 7,8,10,2008,2012 (64bit only)
 Quad Core Processor
 Up to and including 30 channels 4GB Ram, over 30
channels 8GB RAM
 500Gb Hard Drive
 Dedicated PC Recommended
Hardware and Software included:
 Unlimited web based search and replay licences
 SMDR feed – to allow extension based searching
(Premium & Enterprise Edition only)
 Recording statistics analysis tool
 USB based recording hardware
 CallPlayer playback tool
 AES 256bit secure encryption for PCI/FCA reqs
 Manual DTMF stop/start included for PCI regs
 reportX Call Management Software
recordX Premium ISDN30 8 channels & reportX (3008-0100- £2,750
02)
Installation & Commissioning (REC-USB2)
£595
TOTAL SYSTEM PRICE
£3,345
(Total Re-seller Price £2,383)
Optional PC purchase (£995)
All prices exclude VAT
recordX Call Recording
Oak’s recordX call recording is a fully integrated system ideal for client’s looking to record
telephone calls within their business. recordX provides secure AES encrypted recording
required for the the latest FSA/PCI regulations.
Record’s superior record matching uses proven algorithms, previously only used in
advanced call logging. This means that that organisations that previously had to record
every physical extension can now opt for line side recording as a much more cost effective
solution. By integrating with the SMDR output from the PBX calls recorded over the ISDN
can be efficiently matched to their associated extensions.
Oak’s philosophy of providing user-friendly software that still retains all the power of a
more complex appearing solution continues with recordX. Searching for calls could not be
simpler with the powerful search criteria contained in the simple to use web interface.
Date – Single day, date range, last ‘x’ days.
Time – Within or outside specified hours
Duration – Longer than x mins
Channel – Inclusive/exclusive
Extension – Associated extension number outputted from SMDR data of PBX (Premium &
Enterprise Edition Only
Dialled Number – Exact or partial match.
Calling Number – Exact or partial match.
DDI Number – Exact or partial match
recordX allows playback either locally via multimedia speakers or across the LAN using
Internet Explorer. Where appropriate it is possible to back-up or archive recordings for
storage or security. Calls are efficiently compressed down to 3.8kps meaning that one hour
of voice takes up only 13MB.
Oak CallPlayer – Our integrated media player streams the desired call to the users’ desktop
providing a superior playback experience. With built in options for emailing as wav, marking
and flagging. Call Player also allows users to create playlists for quick and easy listening or
exporting of multiple calls. There is also an embedded web player available for seamless
playback from within the browser interface.
reportX Call Management
ReportX Premium Edition call logging available from Oak Innovation is ideal for client’s
looking for a cost effective reporting solution. ReportX allows the user to report on all the call
activity from inbound, outbound and internal calls. All the reports are broken down by the
extension and or the department.
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Modern intuitive user interface
Comprehensive range of reports including cost, response, traffic and account codes in
PDF, HTML and CSV formats
Large range of selection criteria
Web Reporting
DisplayX Wallboard with 2 licenses
Power report scheduler delivering report via email
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Range of carrier costing tables
Full installation package included
Live display graphs of telephony traffic
DisplayX allows the user to view real-time management statistics. DisplayX licenses are included
within the ReportX premium package and can show a wide range of information within the product.
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 Call Logging information from ReportX
 Live Web Feeds
 Live Video Feeds
 Live RSS Feeds
 XML
Installation process
Pre-installation Project Planning – Our first step is to arrange a pre-installation project
discussion with a technical expert. This is to establish that the equipment you have
purchased matches exactly your requirements and to plan out the complete installation
process with you. This is normally carried out over the phone. The standard topics to be
covered are listed below but in no way represent an exhaustive list – anything you wish to
discuss can be covered at this time.
Full assessment of voice recording needs – In order for a comprehensive plan to be able to
be formulated we will need to know exactly what you intend to use the equipment for both
long and short term. We should have collected much of this information during the sales
cycle but we will prepare a document detailing your exact requirements that will form the
basis of the installation.
Positioning of equipment – The position of the equipment (especially when trunk side) is of
great importance as they are certain facilities that are required for recordX. These include
sufficient power outlets, direct dial modem socket, network connection etc.
Implications of Installation – The impact to your business on the day of installation will be
clearly explained to you. We will, naturally, endeavour to keep the disruption to a
minimum.
Back-up, archiving – Every installation will have different requirements in terms of backing
up and archiving the recordings. If your recordings are mission critical your backup and
archive procedures will differ greatly from a call centre taking a selection of calls for
monitoring agents’ performance. Our representative will discuss your requirements, make
sure that the archiving system you have will meet these needs and then make some
recommendations as to good practice for back up and archiving.
Training Requirements – Your training requirements will be discussed such that we can give
the right staff the right knowledge in order that you gain maximum benefit from your call
recording system. A training schedule will be agreed as part of the overall installation plan.
Agreement of Installation Plan – After the pre-installation discussion a document will be
prepared for you outlining our understanding of your requirements and defining areas of
responsibilities. This document will need to be signed by both parties before the installation
is started.
Installation & Training – The installation and training will be carried out in accordance with
the agreements made at the pre-installation phase. Any delays/re-visits due to nonadherence to the agreed installation plan by the customer may well result in additional
installation charges being incurred.