EO Job Description
Contract Officer
EO
Grade
Location
Nottingham
Reporting to
Laura Bellamy
Directorate
Finance and Corporate Services
Role Purpose
Assist in the management of the Total Facilities Management (TFM) contractor and their subcontractors
in accordance with strategic and day to day requirements of the DVSA estate to ensure compliance with
contractual obligations under the terms of the New Engineering Contract (NEC3) contract.
Main Duties
Activities may include
 Initial point of contact for general enquires/complaints from operational and
administrative colleagues submitted by email and telephone on matters of
contractual compliance and service delivery. Liaise with Contractor, Estates, H
and S team and Operational colleagues to address issues raised.
 Prepare and undertake site visits to ensure contract/health and safety
compliance by the TFM contractor. Write up compliance reports, identify any
issues arising and take appropriate action.
 Carry out face to face customer satisfaction surveys.
 Draft Service Manager Instructions to add or remove services at sites. Draft
Early Warning Notices to notify the contractor of future events.
 Monitor the receipt of quotations provided by the Contractor for service
additions and deletions and chase overdue quotations when required.
 Draft Defect Notices when services are not delivered and obtain and action
quotations from alternative providers.
 Liaise with the TFM contractor to obtain outstanding assessments across the
12 statutory disciplines reported on. Monitor the Health and Safety Statutory
Tracker to ensure information held is accurate. Update the tracker with details
of remedial works programmed and undertaken.
 Reconcile the contractor’s SAMs monthly costs against DVSA management
information.
 Raise annual limit orders on SAP to cover the contractor’s monthly application
for payment and goods receipt on a monthly basis.
Role
responsibilities
and
accountabilities
Leadership

Work in collaboration with colleagues across all functions for the good of
DVSA and to create a high performing and well respected Agency.
Relationships


Liaising with site staff and TFM contractor to resolve facilities issues.
Liaison with TFM contractor on H&S compliance, out of scope works
Insert Role Title (and number); Version and Date
EO Format Job Description
Form ID 1181 April V1
1
Internal
External

Communication with senior management, account director and regional
managers.
Required Qualifications, Skills, Experience and Competencies
Qualification
requirements
N/A
Skills and Experience
Good understanding of NEC3 FM contracts
Good knowledge of and ability to work within Microsoft Excel
Essential
Full Driving Licence
Desirable
BIFM Level 3 (Understanding Facilities Management) Award or willing to work towards
Competency Frameworks
Insert competency title
from professional
framework

Seeing the Big Picture


Making Effective
Decisions
Leading and
Communicating
Collaborating and
Partnering
Managing a Quality
Service







Focus on the overall goal and intent of what they are trying to
achieve, not just the task.
Develop understanding of how own and team’s work supports
achievement of departmental priorities and delivery to the
Citizen
Speak with the relevant people in order to obtain the most
accurate information and get advice when unsure of how to
proceed
Explain clearly, verbally and in writing, how a decision has
been reached
Display enthusiasm around goals and activities – adopting a
positive approach when interacting with others
Confidently handle challenging conversations and interviews.
Proactively seek information, resources and support from
others outside own immediate team in order to help achieve
results.
Readily identify opportunities to share knowledge, information
and learning and make progress by working with colleagues.
Explain clearly to customers what can be done.
Keep internal teams, customers and delivery partners fully
informed of plans and possibilities
Insert Role Title (and number); Version and Date
EO Format Job Description
Form ID 1181 April V1
2


Delivering at Pace
Take ownership of problems in their own area of responsibility
Remain positive and focused on achieving outcomes despite
setbacks.
Please refer to the Civil Service Competency Framework Level attached to the advert on Civil
Service Jobs for further information.
Any Other requirements
The role requires approximately 30% of the post holder’s time in
the field with travel and overnight stays required.
Further Information
For further information please contact Laura Bellamy on 0115 936
6835 or at [email protected]
INSTRUCTIONS FOR AT RISK COMPETITION ONLY (delete for DVSA promotion
exercise)
On the application form you are required to provide evidence against the essential experience
& skills section (above). This will be a maximum of 500 words.
If invited to interview you are required to provide evidence against three areas in total, either
the essential experience & skills (above) plus two competencies, or three competencies as
detailed below.
Assessed at interview:



Managing a quality service
Making effective decisions
Collaborating and Partnering
INSTRUCTIONS FOR DVSA PROMOTION BOARDS ONLY (delete if advertising through
DRG)
On the application form you are required to provide evidence against the essential experience
& skills section (above) &/or competencies as detailed below.
Assessed on application form:


Experience and skills
Managing a quality service
Insert Role Title (and number); Version and Date
EO Format Job Description
Form ID 1181 April V1
3