Information Technology
- A Key Driver of SCM
KUNDAN CHAUHAN
Head Supply Chain Operations
GATI KWE
About Gati Ltd.
End-to-end customized supply chain solutions in India
Integrated logistics solution provider
Express Distribution - Surface, Air & Rail
3PL/Warehousing
e-Commerce Logistics
E - Fulfillment Services
Cold Chain Solutions
Freight Forwarding & Customs Clearance
Trading and IOR (Buy/ Sell capabilities)
Delivering ~ 7 Million Packages a Month
Ahead in Reach  Key Differentiator for Gati
PRESENCE IN INDIA
Wide and deep network supported by robust infrastructure and IT solutions
5000+
Young
Work
Force
Deliveries
to 18000
pin codes
540
Offices
including
18 large
hubs
4500 +
Trucks on
Road
24X7 Call
Centre
1600+
Daily
routes
1200
eCom
Fleet Size
220+
Reefer
Trucks
3 Mn+ 3PL/
WH Capacity
including efulfillment
centers
SCM – New Trends
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Demand Planning
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Globalization - The business landscape is rapidly
becoming more global because of the
improvements in communications
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Increased Competition and Price Pressures
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Shortened & More Complex Product Life Cycles
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Collaboration Between Stakeholders in the
Extended Supply Chain
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Outsourcing
SCM Globalization – Challenges
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Where should facilities be located?
How many facilities should I have, and what
capabilities should they have?
What kind of capacity should they have?
Whose manufacturing and distribution orbit
should they source?
Which contract packers or contract
manufacturers should I use?
What products and services should they handle?
How can I achieve operations synergies through
integrating acquisitions?
SCM Globalization – Challenges
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Distribution Network Configuration
Distribution Strategy: Including questions of
operating control (centralized, decentralized
or shared);
Delivery scheme (e.g., direct shipment, pool
point shipping, Cross docking, Direct Store
Delivery (DSD)
Replenishment strategy (e.g., pull, push or
hybrid); and
Transportation control (e.g., owner operated,
private carrier, common carrier, contract
carrier, or third party logistics (3PL)).
Role of IT in Current Challenging World
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Network and Inventory Optimization
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Product Lifecycle Management
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Sales and Operations Planning
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Manufacturing Optimization
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Logistics Optimization
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Procurement
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Business Intelligence
IT Solutions in Supply Chain
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RFID
Unique identification of specific object-when items are
produced, in what quantity & their expiry dates
Software Agents
Buyer Agents (shopping bots-retrieve info on goods & services
from internet)
Monitoring & Surveillance Agents (keep track)
User Agents (take action on behalf-checking mails, alerts on imp
mails, sorting according to user’s order of preference)
-
Data Mining Agents (finding trends & patterns)
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Decision Support Systems (DSS)
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Web Services
IT Solutions in Supply Chain
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Electronic Commerce
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E-Tailing
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E-procurement &
-
E-Auctions
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Electronic Supply Chains
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Virtual Supply Chains - EDI based or Internet based
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Links trading partners to allow them to buy, sell &
move products, services & cash
Advantages of Collaborative Planning, Forecasting &
Replenishment (CPFR), Vendor Managed Inventory
(VMI), Efficient & Quick Customer Response
Latest IT Developments in SCM
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Supply Chain Digitization
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Monitoring Inventory
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Managing Warehouse Stock
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Optimizing Fleet Routes
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Reduce Dead Mileage
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Artificial Intelligence
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Gesture Recognition in procurement process
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Autonomous vehicles (self-driven cars)
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Use of robotics to assist workers with repetitive &
physically challenging tasks
Latest IT Developments in SCM
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Wearable Devices
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Fast & accurate collection of inventory data
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Keeping live tracking of manufactured, stored
& distributed products
Monitoring vital signs to prevent health
problems such as exhaustion, heart attacks,
etc. among warehouse workers
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Use of SaaS in the supply chain
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Safety & security in usage
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Convenience of using service on pay-per-use
basis
Avoiding high fixed costs of continuous system
maintenance, upgrades & infra related costs
Technology  Key differentiator for Gati
IT solutions that are tailor made for high control as well as ease for customers
 GEMS: In house ERP developed
through 200 man-years
experience
 Capability to gear up as per
business volumes
 Cross-Channel order fulfillment
platform for today’s dynamic
supply networks.
 Coordinated, customized
fulfillment processes.
 Real time temperature logs and
tracking of reefer trucks
 Ensures optimum temperature
during carriage of temperature
sensitive goods
 Real time data updates
through mobile tablets
 Ensures reduction of time lag
in updating package details
 Real time tracking and
monitoring of warehouses
through OCC (Operations
Control Centre)
 Ensures safety of customers’
packages
 Vehicular Tracking System:
Real time tracking of cargo
vehicles’ movement
 Ensures on time delivery of
packages to customers
Established Relationships
7 of the top 10 Auto
companies including
Top 7 electronic
companies including
5 of the top 7 Pharma
companies including
3 of the top 5 FMCG
companies including
All e-commerce
Platforms including
Major Cold-Chain
Clientele
Centralized
Distribution Model
To Conclude………..
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IT as an enabler in SCM.
Current use of IT tools such as EDI, ERP, Bar Coding, Inventory
Management, Transportation & Warehousing Management, RFID, Software
Agents, DSS, Electronic commerce, Web Services & Electronic Supply
Chains.
Emerging new tools such as Supply Chain Digitization & extensive use of AI,
use of wearable devices & SaaS in supply chain will help towards improving
processes & accuracy in planning & execution.
Also, Stronger Collaboration in Supply chain & Risk Mgmt & making Supply
chain resilient is the key to success for an efficient & effective supply chain
process.
THANK YOU