THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
WELCOME to the Greenbook Lender’s Guide® Automotive Finance Directory.
This directory was created to benefit all Automotive Finance Professionals and will be continuously updated based on
the most current information available.
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
ACURA
www.acura.com
Customer Service: (800) 382-2238 (M-F 6am-5pm PST)
Mfr. EVSC Customer Service: (888) 682-2872 (M-F 6am-5pm PST)
In-Service Date: (800) 382-2238 (M-F 6am-5pm PST)
Roadside Assistance: (800) 594-8500
ACURA FINANCIAL SERVICES
www.acurafinancialservices.com
Overnight Payoff Address (Loan):
Acura Financial Services
Lockbox #7829
2080 Cabot Blvd. W
Langhorne, PA 19047-1813
Overnight Payoff Address (Lease):
Honda Finance Exchange, Inc.
Lockbox 70252
101 N Independence Mall East
Philadelphia, PA 19106-2112
Lease Payoff: (866) 777-6495
Lease-End Information: (800) 708-6555 (M-F 8am-7pm CST)
Loan Payoff (based on state vehicle purchased):
Hours: Monday–Friday, 9:00am – 5:00pm (local time)
NORTHWEST:
AK, HI, ID, Northern CA, WA: (866) 950-6686
SOUTHWEST:
NM: (866) 950-3843
AZ, NV, Southern CA: (866) 950-2439
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
ACURA FINANCIAL SERVICES (CONT.)
MIDWEST:
North:
IL, IN, IA, KY, MN, MI, OH, WI: (866) 950-2454
ND, SD, MT, WY: (866) 950-3843
Central:
CO, KS, MO, NE: (866) 950-3843
South:
AR, LA, OK, TX: (866) 950-3843
NORTHEAST:
North Atlantic:
ME, VT, NH, NY, MA, CT, RI: (866) 950-7747
Mid Atlantic:
PA, NJ, DE: (866) 950-9682
SOUTHEAST:
Central:
VA, WV, NC, SC, TN, MD: (866) 950-3837
South:
AL, FL, GA, MS: (866) 950-9678
ALLY
www.ally.com/dealer
Overnight Payoff Address:
6716 Grade Lane
Building #9 Suite 910
Louisville, KY 40213-3416
ALLY
(CONT.)
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
Lease/Loan Payoff: (888) 925-2559
Dealer Services: (866) 766-4622 (M 8am-12pm, T-F 8am-10pm, Sat 9am-9pm, Sun 12pm-7pm EST)
GMPP Dealer Services: (877) 357-8477 (M-F 8am-7pm EST)
GMPP Customer Service: (800) 631-5590 (M-F 8am-5pm all time zones)
GMPP Roadside Assistance: (800) 439-8318 (24Hr)
AMERICAN SUZUKI FINANCIAL SERVICES
Serviced by Ally
Customer Service: (888) 895-7578
AMERICAN AUTO INSURANCE
www.americanautoinsurance.com
Overnight Payoff Address:
3201 N. Harlem Ave
Chicago, IL 60634
Main: (773) 286-3500
AMERICAN FINANCIAL & AUTOMOTIVE SERVICES INC.
www.afasinc.com
24 Waterway Avenue, Suite 900
The Woodlands, TX 77380
Main: (800) 967-3633 – M-F 5am-4pm CT
Fax: (832) 813-0538
AMERICAN FINANCIAL WARRANTY CORPORATION
Parent: American Financial & Automotive Services Inc.
P.O. Box 7719
The Woodlands, TX 77387
Customer Service: (800) 964-4811
Business Processing Fax: (832) 813-0574
MasterTech Fax: (832) 813-0576
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
AMERICREDIT CORP.
www.AmeriCredit.com
Overnight Payoff Address:
801 Cherry St. Ste. 3500
Fort Worth, TX 76102
Main: (800) 920-0477
ASIGRA CLOUD BACKUP FOR FINANCIAL SERVICES
www.asigra.com/solutions/financial-services-recovery
Overnight Pay off Address:
1120 Finch Avenue West, Suite 400
Toronto, ON M3J3H7
Main: (416) 736-8111
Email: [email protected]
ASSURANT SOLUTIONS
www.assurantsolutions.com
260 Interstate N. Circle SE
Atlanta, GA 30339-2110
Dealer Services: (877) 651-1032
Customer Service: (800) 852-2244 (M-F 8 am-5 pm EST)
Fax: (770) 859-4403
AUDI
audiusa.com
Customer Service: (800) 822-2834
Mfr. EVSC Customer Service: (877) 800-0286
In-Service Date: (800) 822-2834
Roadside Assistance: (800) 411-9988
Roadside Assistance (8 Series owners): (866) 478-3456
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
AUDI FINANCIAL SERVICES
Audi Financial Services
Overnight Loan/Lease Payoff:
Audi Financial Services
Attn: Payoff Department
1401 Franklin Blvd.
Libertyville, IL 60048-4460
Loan/Lease Payoff: (888) 237-2834
Customer Service: (888) 237-2834 (M-F 8am-10pm EST)
Lease End Services: (866) 277-8191 (M-F 9am-8pm EST)
AUL ADMINISTRATORS
www.aulcorp.com
1250 Main Street, Suite 300
Napa, CA 94559
Dealer Services: (800) 826-3207
Customer Service: (888) 285-2567
Fax: 707-226-1863
AUTO CREDIT EXPRESS
www.AutoCreditExpress.net
Overnight Payoff Address:
3271 Five Points Dr.
Auburn Hills, MI 48326
Main: (248) 370-6600
Toll Free: (888) 535-2277
Fax: (248) 370-6601
AUTOSAVE/CHARTER WARRANTY
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
www.autosave.com
Overnight Payoff Address:
29108 Lorie Ln.
Wixom, MI 48393
Toll Free: (800) 684-1175
Fax: (800) 785-3607
BANK OF AMERICA - MERRILL LYNCH
https://autodealer.bankofamerica.com
Overnight Payoff Address:
Bank of America NA FL9-600-02-06
Attn: Payoff Processing
9000 Southside Blvd Bldg 600
Jacksonville, FL 32256-0789
Loan/Lease Payoff: (800) 215-6195
Dealer Services: (800) 991-1770
Customer Service: (800) 215-6195
BLACKHAWK FINANCE
www.blackhawkautofinance.cm
Overnight Payoff Address:
2400 Devon Ave. Ste. 286
Des Plaines, IL 60018
Main: (847) 824-6901
Email: [email protected]
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
BLUESKY MARKETING GROUP
www.blueskymarketing.com
Overnight Payoff Address:
5000 Executive Pkwy #275
San Ramon, CA 94583
Main: (800) 715-0975
Email: [email protected]
BMW
www.bmwusa.com
Customer Service: (800) 831-1117
Mfr. EVSC Customer Service: (800) 831-1117
In-Service Date: (800) 831-1117
Roadside Assistance: (800) 332-4269
BMW FINANCIAL SERVICES
www.bmwusa.com
Overnight Payoff Address:
BMW Financial Services
C/O Chase
1820 E Sky Harbor Circle S
Phoenix, AZ 85034-9700
Loan Payoff: (800) 578-5000
Lease Payoff: (800) 959-4269
Customer Service: (800) 578-5000
Lease End Services: (800) 959-4269
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
CAPITAL ONE AUTO FINANCE
www.capitalone.com/auto-financing
Overnight Payoff Address:
Capital One Auto Finance
2525 Corporate Pl Ste 250 2ND Floor
Monterey Park, CA 91754-7676
Dealer Services/ Payoffs (800) 396-2623
Main CS: (800) 227-3863
CAR QUOTES INSTANT
www.carquotesinstant.com
Overnight Payoff Address:
3539 Midway Dr. Ste. B#3639
San Diego, CA 92110
Toll Free: (888) 839-6772
Email: [email protected]
CHASE AUTO FINANCE
Chase Dealer Services
Overnight Payoff Address (Purchase):
Chase Auto Finance
Attn: Payment Services
TX1-130014800 Frye Road
Ft. Worth, TX 76155-2732
Overnight Payoff Address (Lease):
Chase Vehicle Exchange Inc.
Attn: Lease Purchase Dept.
P.O. Box 901069
Fort Worth, TX 76101-2069
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
Loan/Lease Payoffs: (800) 223-5050
Lease End Services: (888) 764-7473
Dealer Services:
Jaguar/Land Rover: (866) 804-6776
Subaru: (866) 401-9741
Mazda: San Diego: (866) 931-3323
Tampa: (866) 931-3321
CHERNEK CONSULTING, LLC
www.ccilearningcenter.com
Overnight Payoff Address:
2845 Cambria St.
Cumming, GA 30041
Main: (404) 726-4026
Email: [email protected]
CHRYSLER
www.chrysler.com
Customer Service: (800) 247-9753 (M-F 7am-12mid, Sat 8am-8pm, Sun 9am-5pm ET)
Mfr. EVSC Customer Service: (800) 521-9922 (M-F 8am-5pm all zones)
Roadside Assistance: (800) 521-2779
In-Service Date: (M-F 7am-12mid, Sat 8am-8pm, Sun 9am-5pm ET)
Chrysler
(800) 247-9753
Jeep
(877) 426-5337
Dodge
(800) 423-6343
RAM
(866) 726-4636
FIAT
(888) 242-6342
SRT
(855) 778-8326
CHRYSLER CAPITAL
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
www.chryslercapital.com
Overnight Payoff Address:
Chrysler Capital
1010 W Mockingbird Lane Suite 100
Dallas, TX 75247-5126
Loan/Lease Payoff: (855) 563-5635
Dealer Services: (800) 877-4696 (M-F 9am – 7pm CT)
CITIZENS AUTOMOBILE FINANCE
www.citizensbank.com
Loan Payoff: (800) 708-6680
Dealer Services: (800) 610-7300
Customer Service: (800) 708-6680 ; (800) 340-5626
CNA NATIONAL WARRANTY
www.cnanational.com
4150 North Drinkwater Blvd Suite 400
Scottsdale, AZ 85251
Dealer Services: (800) 345-0191
Customer Service: (800) 345-0191 (M-F 8am-5pm MST) (Claims: M-F 6am-6pm & SAT 6am-3pm MST)
CONSUMER PORTFOLIO SERVICES
www.consumerportfolio.com
Overnight Payoff Address:
19500 Jamboree Rd.
Irvine, CA 92612
Toll Free: (800) 304-6812
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
Fax: (800) 571-6960
Email: [email protected]
CREDIT ACCEPTANCE CORP.
www.creditacceptance.com
25505 West Twelve Mile Road
Southfield, MI 48034
Loan Payoff: (800) 634-1506
Dealer Services: (800) 729-7633 (M-F 9am-9pm & SAT 9am-5pm EST)
Customer Service: (800) 634-1506 (M-F 8am-11pm & SAT-SUN 8am-5pm EST)
CUDL
www.cudl.com
Overnight Payoff Address:
2855 E Guasti Rd. Ste. 500
Ontario, CA 91761
Main: (909) 481-2390
Toll Free: (877) 744-2835
DAVID LEWIS & ASSOCIATES
www.davidlewis.com
2080 Sarno Rd
Melbourne, FL 32935
Dealer Services: (800) 374-3314
Fax: (321) 253-0545
DEALERTRACK
www.dealertrack.com
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
Dealer Services: (888) 485-6894
Lender Services: (888) 708-1369
Dealer/Lender Support Numbers: Here
DEALERPARTNER.COM
www.DealerPartner.com
Overnight Payoff Address:
P.O. Box 90441
S.I., NY 10309
Main: (866) 227-5668
Fax: (718) 989-3800
Email: [email protected]
DIRECT AUTO LEADS
www.directautoleads.com
Overnight Payoff Address:
550 W. Baseline Rd.
Mesa, AZ 85213
Main: (702) 533-6271
Email: [email protected]
EXPRESS AUTO FINANCE
www.autocreditexpress.net
Overnight Payoff Address:
8170 N. McCormick Blvd. #118
Skokie, IL 60076
Main: (847) 752-0195
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
Fax: (847) 752-0195
Email: [email protected]
FIAT
www.fiatusa.com
Customer Service: (888) 242-6342 (M-F 7am-12mid, Sat 8am-8pm, Sun 9am-5pm ET)
Mfr. EVSC Customer Service (Chrysler Service Contracts): (888) 240-2709 M-F 9am-8pm ET
In-Service Date: (888) 242-6342 (M-F 7am-12mid, Sat 8am-8pm, Sun 9am-5pm ET)
Roadside Assistance: (888) 242-6342 (24Hr)
For manufacturer financing information, see Chrysler Capital
FLAGSHIP CREDIT ACCEPTANCE
www.flagshipacc.com
Dealer Services: (800) 707-0114 ; Fax: (800) 801-9846
Main: (800) 707-0114
Customer Service: (800) 327-8543
Payment Center: (877) 201-1333
Insurance Services: (800) 777-2096 ; Fax: (800) 727-3452
FORD
www.ford.com
Customer Service: (800) 392-3673 (M-F 8am-8pm Sat 9am-5:30pm)
Mfr. EVSC Customer Service: (800) 521-4144
In-Service Date: (800) 392-3673 (M-F 8am-8pm Sat 9am-5:30pm)
Roadside Assistance: (800) 241-3673 (24Hr)
FORD MOTOR CREDIT
www.fordcredit.com
Overnight Payoff Address (Loans):
FMCC
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
Lockbox 790119
1005 Convention Plaza
Saint Louis MO 63101-1229
FORD MOTOR CREDIT (CONT.)
Overnight Payoff Address (Lease):
Note: Checks must be payable to QI Exchange LLC
FMCC
Lockbox 790119
1005 Convention Plaza
Saint Louis MO 63101-1229
Loan/Lease Payoff: (800) 727-7000
GENERAL MOTORS
www.gm.com
GMPP Dealer Services: (877) 357-8477 (M-F 8am-7pm EST)
GMPP Customer Service: (800) 631-5590 (M-F 8am-5pm all time zones)
IN-SERVICE DATE:
Buick (800) 521-7300
Cadillac (800) 458-8006
Chevrolet (800) 222-1020
GMC (800) 462-8782
Hummer (800) 732-5493
Pontiac (800) 762-2737
Saturn (800) 553-6000
ROADSIDE ASSISTANCE:
Buick (800) 252-1112
Cadillac (800) 224-1400
Chevrolet (800) 243-8872
GMC (800) 223-7799
Hummer (866) 486-6376
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
Saturn (800) 553-6000
GM FINANCIAL
www.gmfinancial.com
801 Cherry Street, Ste. 3500
Fort Worth, TX 76102
Dealer Services: (888) 556-4616
Customer Service: (800) 284-2271
GMAC INSURANCE
www.gmacinsurance.com
P.O. Box 47009
Oak Park, Michigan 48237
Dealer Services: (877) 357-8477 (M-F 8am-7pm EST)
HONDA
www.automobiles.honda.com
Customer Service: (800) 999-1009
Mfr. EVSC Customer Service: (800) 999-5901 (M-F 6:00am – 5:00pm, PST)
In-Service Date: (310) 783-3240 (M-F 7am-5pm PST) (800) 999-1009
Roadside Assistance: (800) 594-7400 (24Hr)
HONDA FINANCIAL SERVICES
www.hondafinancialservices.com
Overnight Payoff Address (Purchase):
Honda Financial Services
Lockbox #7829
2080 Cabot Blvd. W
Langhorne, PA 19047-1813
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
Overnight Payoff Address (Lease):
Honda Finance Exchange, Inc.
Lockbox 70252
101 N Independence Mall East
Philadelphia, PA 19106-2112
HONDA FINANCIAL SERVICES (CONT.)
Lease Payoff: (800) 708-6555 (M-F 8:00am-7:00pm, CST)
Loan Payoff (based on state vehicle purchased):
NORTHWEST:
AK, No. CA, HI, ID, OR, WA: (800) 205-8235
SOUTHWEST:
NM: (800) 448-9307
So. CA, AZ, NV: (800) 445-1358
MIDWEST:
North:
IL, IN, IA, KY, MN, MI, OH, WI: (800) 542-6632
ND, SD, MT, WY: (800) 448-9307
Central:
MO, NE, KS, CO: (800) 448-9307
South:
AR, LA, OK, TX: (800) 448-9307
NORTHEAST:
North Atlantic:
ME, VT, NH, NY, MA, CT, RI: (800) 457-9929
Mid Atlantic:
PA, NJ, DE: (800) 916-9939
SOUTHEAST:
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
Central:
VA, WV, NC, SC, TN, MD: (800) 517-9699
South:
AL, FL, GA, MS: (800) 543-5636
HYUNDAI MOTOR COMPANY
www.hyundaiusa.com
Customer Service: (800) 523-4030 (M-F 8am-9pm EST)
Mfr. EVSC CS: (800) 633-5151 (M-F 8am-9pm EST)
In-Service Date: (800) 633-5151 (M-F 8am-9pm EST) ; (800) 826-2277
Roadside Assistance: (800) 243-7766
HYUNDAI MOTOR FINANCE
www.hmfusa.com
Overnight Payoff Address (Purchase):
Hyundai Motor Finance
Box 650805
1501 North Plano Rd
Richardson, TX 75081-2430
Overnight Payoff Address (Lease):
Note: Lease payoff checks must be made payable to HCA Exchange, Inc.
HCA Exchange
14301
5505 North Cumberland Ave Suite 307
Chicago, IL 60656-1471
Loan/Lease Payoff: (800) 523-4030
INFINITI
Infinitiusa.com
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
Customer Service: (800) 662-6200 (M-F 7am-7pm, Sat 8am-5pm CST)
Mfr. EVSC Customer Service: (800) 662-6200 or (615) 725-1000
In-Service Date: (800) 662-6200 (M-F 7am-7pm, Sat 8am-5pm CST)
Roadside Assistance: (800) 662-6200 (Option 1)
INFINITI FINANCIAL SERVICES
www.infinitiusa.com/financing
Overnight Payoff Address (Lease or Purchase):
Note: Lease payoff checks made payable to NILT
Infinity Financial Services
Attn: Payoff Department
8900 Freeport Parkway
Irving, TX 75063-2438
Loan/Lease Payoff: (800) 627-4437 (M-F 7am-7pm CST)
Customer Service: (800) 627-4437 (M-F 7am-7pm CST)
Lease End Services (800) 887-5155 (M-F 8am-6pm CST)
ISUZU
www.isuzu.com
Customer Service: (800) 225-6727
Mfr. EVSC CS (Protective): (800) 343-0305
In-Service Date: (800) 255-6727 (M-F 9am-7pm EST)
JAGUAR
www.jaguarusa.com
Customer Service: (855) 524-8278
Mfr. EVSC Customer Service: (800)
In-Service Date: (800) 452-4827
Roadside Assistance: (800) 452-4827
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
JAGUAR CREDIT
www.jaguarcredit.com
Customer Service: (800) 945-7000 (M-F 7am-8pm Sat 7am-5pm CST)
JAGUAR FINANCIAL GROUP
Serviced by Chase
Jaguar Financial Group
Overnight Payoff Address (Purchase):
Jaguar – Landrover Financial Group
C/O Chase Auto Finance
Attn: Payment Services
TX1-1300 4800 Frye Road
Ft. Worth, TX 76155-2732
Overnight Payoff Address (Lease):
Chase Vehicle Exchange Inc.
Attn: Lease Purchase Dept.
P.O. Box 901069
Fort Worth, TX 76101-2069
Customer Service: (866) 804-6776
Mfr. EVSC CS: (800) 452-4827
In-Service Date: (800) 452-4827
JM&A GROUP
www.jmagroup.com
500 Jim Moran Boulevard
Deerfield Beach, Florida 33442
Dealer Services: (800) 553-7146
Claims: (800) 327-5172
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
KIA MOTORS
www.kia.com
Customer Service: (800) 333-4542 (M-F 8am-9pm EST)
Mfr. EVSC Customer Service (Protective): (800) 647-5787
In-Service Date: (800) 333-4542 (M-F 8am-9pm EST)
Roadside Assistance: (800) 333-4542
KIA MOTORS FINANCE
www.kmfusa.com
Overnight Payoff Address (Loan):
Kia Motors Finance
Box 650805
Dallas, TX 75265-0805
Overnight Payoff Address (Lease):
Note: Lease payoff checks must be made payable to HCA Exchange, Inc.
HCA Exchange
14301
5505 North Cumberland Ave Suite 307
Chicago, IL 60656-1471
Loan/Lease Payoff: (866) 344-5632
Customer Service: (866) 331-5632 (M-F 8am-9pm EST)
Lease End Services: (855) 537-8542
LAND ROVER
Land Rover USA
Customer Service: (800) 637-6837
In-Service Date: (800) 637-6837
Roadside Assistance: (800) 637-6837
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
LAND ROVER CAPITAL GROUP
www.landrovercredit.com
Customer Service: (877) 507-2264 (M-F 7am-8pm & SAT 7am-5pm CST)
LAND ROVER FINANCIAL GROUP
Serviced by Chase
Land Rover Financial Group
LAND ROVER FINANCIAL GROUP
(cont)
Overnight Payoff Address (Purchase):
Jaguar – Landrover Financial Group
C/O Chase Auto Finance
Attn: Payment Services
TX1-130014800 Frye Road
Ft. Worth, TX 76155-2732
Overnight Payoff Address (Lease):
Chase Vehicle Exchange Inc.
Attn: Lease Purchase Dept.
P.O. Box 901069
Fort Worth, TX 76101-2069
Loan/Lease Payoff: (866) 804-6776
LASALLE ASSURANCE WARRANTY
www.lasallewarranty.com
9550 S Eastern Avenue Ste 253
Henderson, NV 89123
Customer/Dealer Services: (800) 267-9595
LEXUS
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
www.lexus.com
Customer Service: (800) 255-3987 (M-F 8am-9pm EST)
Mfr. EVSC Customer Service: (800) 448-1505 (M-F 9am-7pm EST)
In-Service Date: (800) 255-3987 (M-F 8am-9pm EST)
Roadside Assistance: (800) 255-3987 (24Hr)
LEXUS FINANCIAL SERVICES
www.lexusfinancial.com
Overnight Loan Payoff Address:
Lexus Financial Services
Attn: Retail Payoff
1301 Tower Road
Schaumburg, IL 60173-4331
Overnight Lease Payoff Address: (Funds payable to TQI Exchange LLC)
Lexus Financial Services
5005 N River Blvd NE
Cedar Rapids, IA 52411-6634
Loan/Lease Payoff: (800) 874-7050
Customer Service: (800) 874-7050 (M-F 8am-8pm)
Lexus Dealer Services: (800) 253-9332
LINCOLN
www.lincoln.com
Customer Service: (800) 521-4140 (M-F 7am-5pm , Sat 9am-5:30pm EST)
Mfr. EVSC Customer Service: (800)
In-Service Date: (800) 392-3673
Roadside Assistance: (800) 521-4140 (24Hr)
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
LINCOLN AUTOMOTIVE FINANCIAL SERVICES
www.credit.lincoln.com
Overnight Loan Payoff Address:
FMCC
Lockbox 790119
1005 Convention Plaza
Saint Louis MO 63101-1229
LINCOLN AUTOMOTIVE FINANCIAL SERVICES (cont.)
Overnight Lease Payoff Address: (Checks must be payable to QI Exchange LLC)
FMCC
Lockbox 790119
1005 Convention Plaza
Saint Louis MO 63101-1229
Loan/Lease Payoff: (800) 498-8801
Customer Service: (888) 498-8801 (M-F 7am-8pm, Sat 7am-5pm CST
LOAN CALL
www.loancall.com
Overnight Payoff Address:
6400 Laurel Canyon Blvd.
Los Angeles, CA 91606
Main: (888) 981-9098
Email: [email protected]
MARK ONE FINANCIAL
www.mark1financial.com
Overnight Payoff Address:
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
6410 Southpoint Parkway Ste. 300
Jacksonville, FL 32216
Toll Free: 855-MarkOne
Fax: (904) 899-7334
Email: [email protected]
MAZDA
www.mazdausa.com
Customer Service: (800) 222-5500 (M-F 6am-4:45pm PST)
Mfr. EVSC CS (Warrantech): (800) 833-8801
In-Service Date: (800) 222-5500 (M-F 6am-4:45pm PST)
Roadside Assistance: (800) 866-1998
MAZDA AMERICAN CREDIT
www.mazdacredit.com
Customer Service: (800) 945-6000 (M-F 7am-8pm & SAT 7am-5pm CST)
For loans serviced by Ford Motor Credit (through 2009):
Overnight Payoff Address:
FMCC
Attn: Payoff Department
Lockbox 790296
1005 Convention Plaza
Saint Louis MO 63101-1229
MAZDA CAPITAL SERVICES
Serviced by Chase
Mazda Capital Services
MAZDA CAPITAL SERVICES (cont.)
Overnight Payoff Address (Purchase):
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
Mazda Capital Services
C/O Chase Attn: Payment Services
TX1-130014800 Frye Road
Ft. Worth, TX 76155-2732
Overnight Payoff Address (Lease):
Chase Vehicle Exchange Inc.
Attn: Lease Purchase Dept.
P.O. Box 901069
Fort Worth, TX 76101-2069
Loan/Lease Payoff: (866) 984-7720
MAXIMTRAK TECHNOLOGIES
www.maximtrak.com
Overnight Payoff Address:
950 W. Valley Rd #2802
Wayne, PA 19087
Main: (484) 586-3141
Fax: (484) 586-3133
MAXIMUM CAR CREDIT
www.maximumcarcredit.co.uk
Overnight Payoff Address:
1a Victoria Rd.
Waterlooville, Hampshire PO7 7HF
UK
Foreign Phone: 03450 313 160
Email: [email protected]
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
MERCEDES BENZ
www.mbusa.com
Customer Service: (800) 367-6372 (M-F 8am-10pm EST)
Mfr. EVSC Customer Service: (800) 367-6372 (M-F 8am-10pm EST)
In-Service Date: (800) 367-6372 (M-F 8am-10pm EST)
Roadside Assistance: (800) 367 6372 Opt1 (24Hr)
MERCEDES BENZ FINANCIAL
www.mbfs.com
Overnight Loan Payoff Address:
Mercedes-Benz Financial Services
1301 Tower Road
Schaumburg RPC C B B MBFS C B B 5209
Schaumburg, IL 60173-4331
Loan/Lease Payoff: (800) 654-6222
Customer Service: (800) 654-6222 (M-F 9am-9pm & SAT 9am-6pm EST)
Lease End Services: (800) 873-5471
MINI
www.miniusa.com
Customer Service: (866) 275-6464 (M-F 9am-9pm EST)
Mfr. EVSC Customer Service: (800) 831-1117
In-Service Date: (866) 275-6464 (M-F 9am-9pm EST)
Roadside Assistance: (866) 646-4772
MINI FINANCIAL SERVICES
Mini Financial Services
Customer Service: (866) 646-4463
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
MITSUBISHI MOTORS
www.mitsubishicars.com
Customer Service: (888) 648-7820 (M-F 7am-4pm PST)
Mfr. EVSC Customer Service: (800)
In-Service Date: (888) 648-7820 (M-F 7am-4pm PST)
Roadside Assistance: (888) 648-7820 (24Hr)
MITSUBISHI MOTORS CREDIT OF AMERICA
www.mitsubishicredit.com
Overnight Loan Payoff Address:
MMCA
C/0 Wachovia Bank
Lockbox #7261
401 Market Street
Philadelphia, PA 19106-2107
Loan/Lease Payoff: (866) 876-3018
Customer Service: (866) 876-3018 (M-F 7am-7pm CST)
MOTOR TRUST
www.motortrust.com
Overnight Payoff Address:
1357 Butternut St.
Abilene, TX 79602
Main: (325) 677-5555
Email: [email protected]
NATIONAL AUTO CARE CORPORATION
www.nacsolutions.com
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
575 Westar Crossing
Westerville, OH 43082
Dealer Services: (800) 548-1875 (M-F 8am-8pm & SAT 8am-4pm EST)
Fax: (614) 438-7423
NATIONAL AUTO FINANCE COMPANY
Serviced by Ally
(888) 925-2559
NISSAN
www.nissanusa.com
Customer Service: (800) 647-7261 (8am-5pm, all zones)
Mfr. EVSC Customer Service: (800) 647-7261 (8am-5pm, all zones)
In-Service Date: (800) 647-7261
Roadside Assistance: (800) 225-2476 (24Hr)
NISSAN MOTOR ACCEPTANCE CORPORATION
www.nissanfinance.com
Overnight Payoff Address (Lease or Purchase):
Note: Lease payoff checks made payable to NILT
Nissan Motor Acceptance Corp.
Attn: Payoff Department
8900 Freeport Parkway
Irving, TX 75063-2438
Loan Payoff: (800) 456-6622
Lease Payoff: (800) 777-7018
Customer Service: (800) 456-6622 (7am-7pm CST)
Lease End Services: (800) 778-4211
NUVELL CREDIT COMPANY
Nuvell Auto Finance
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
Serviced by Ally
Nuvell: (800) 350-3561
Ally: (888)925-2559
OLD REPUBLIC AUTO SERVICES
8282 South Memorial Dr., Suite 202
Tulsa, OK 74133
www.ormicnet.com
Customer Service: (800) 331-3780 (M-F 8am-5pm CST)
Fax: (918) 250-4873
OPEN DEALER EXCHANGE LLC
www.opendealerexchange.com
Overnight Payoff Address:
27777 Franklin Rd. #1850
Southfield, MI 48034
Main: (313) 749-0001
Fax: (313) 749-0990
Email: [email protected]
PAYMENT SOLUTIONS
www.paymentsolutions.com
Overnight Payoff Address:
P.O. Box 232220
San Diego, CA 92193
Main: (858) 292-7447
Toll Free: (800) 736-2435
Fax: (858) 292-1162
Email: [email protected]
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
PEAK ACCEPTANCE
www.peakacceptance.com
Overnight Payoff Address:
4100 Spring Valley Rd. #820
Dallas, TX 75244
Toll Free: (877) 216-7559
Fax: (972) 498-1887
Email: [email protected]
PREFERRED FUNDING LLC
www.preferredfundingllc.com
Overnight Payoff Address:
P.O. Box 586
Middletown, DE 19709
Main: (302) 887-9603
Email: [email protected]
PRESTIGE FINANCIAL SERVICES
www.GOPFS.com
Overnight Payoff Address:
1420 S 500 W
Salt Lake City, UT 84118
Main: (801) 844-2100
Toll Free: (888) 822-7422
Fax: (801) 956-1510
PROTECTIVE ASSET PROTECTION
www.protectiveassetprotection.com
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
14755 North Outer Forty Drive, Suite 400
St. Louis, MO 63017
Dealer Services: (800) 950-6060
PORSCHE
www.porsche.com/usa
Customer Service: (800) 767-7243
In-Service Date: (800) 767-7243
Roadside Assistance: (800) 767-7243 (24Hr)
PORSCHE FINANCIAL SERVICES
www.porsche.com/usa
Overnight Payoff Address: (Loan)
Porsche Financial Services
980 Hammond Drive Suite 1000
Atlanta, GA 30328-6161
PORSCHE FINANCIAL SERVICES
(cont.)
Overnight Payoff Address: (Lease)
Porsche Payment Center
6400 Main Street Suite 201
Williamsville, NY 14221-5858
Loan/Lease Payoff: (800) 505-1041
RESOURCE AUTOMOTIVE
www.thewarrantygroup.com
Customer Service: (800) 909-7926
Dealer Services: (312) 356-3000
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
ROUTE ONE
www.routeone.com
31500 Northwestern Highway Suite 200
Farmington Hills, MI 48334
Help Desk: (866) 768-8301 (M-F 6am-12pm, Sat 9am-9pm EST)
Customer Service: (866) 933-0663 (M-F 8am-5pm EST)
Fax: (248) 862-7182
SAAB
Serviced by Ally
SCION
www.scion.com
Customer Service: (866) 707-2466 (M-F 5am-6pm, Sat 7am-4pm PST)
Mfr. EVSC Customer Service:
In-Service Date: (866) 707-2466 (M-F 5am-6pm, Sat 7am-4pm PST)
Roadside Assistance: (866) 322-3968
Manufacturer financing provided by Toyota Financial Services
SKOPOS FINANCIAL
www.skoposfinancial.com
Overnight Payoff Address:
P.O. Box 143454
Irving, TX 75014
Main: (214) 520-4600
Fax: (214) 520-5079
Email: [email protected]
SMART
www.smartusa.com
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
Customer Service: (800) 762-7887 (M-F 8am-10pm EST)
Mfr. EVSC Customer Service: (800) 367-6372 (M-F 8am-10pm EST)
In-Service Date: (800) 762-7887
Roadside Assistance: (800) 762-7887 Opt 1 (24Hr)
SOUTHWESTRE
www.southwestre.com
2400 Louisiana Boulevard NE Building 4
Albuquerque, NM 87110
Customer Service: (877) 881-2244
Dealer Services: (866) 414-3867
Fax: 505-883-7794
SPECIAL FINANCE GROUP
www.specialfinancegroup.com
Overnight Payoff Address:
16W 36th St. Ste. 1203
New York, NY 10018
Main: (212) 239-7270
Fax: (212) 239-7273
Email: [email protected]
SUBARU
www.subaru.com
Customer Service: (800) 782-2783
Mfr. EVSC Customer Service: (800) 932-0636
In-Service Date: (800) 782-2783
Roadside Assistance: (800) 261-2155
SUBARU MOTORS FINANCE
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
Serviced by Chase
Subaru Motors Finance
Overnight Payoff Address:
Subaru Motors Finance
C/O Chase
Attn: Payoff Department
14800 Frye Rd 1st Floor TX 1-1300
Fort Worth, TX 76155
SUBARU MOTORS FINANCE
(cont.)
Loan Payoff: (800) 662-3325 (M-F 8am-10pm & SAT 9am-5:30pm EST)
Lease Payoff: (800) 644-1941 (M-F 8am-10pm & SAT 9am-5:30pm EST)
SUNTRUST
SUZUKI
Customer Service: (800)
Mfr. EVSC Customer Service: (800)
In-Service Date: (800)
Roadside Assistance: (800)
SUZUKI FINANCIAL SERVICES
www.suzukiauto.com
Customer Service: (866) 318-2737
Mfr. EVSC CS: (800) 356-6013
In-Service Date: (800) 934-0934
Loan/Lease Payoff: (866) 318-2737
TD AUTO FINANCE LLC
www.tdautofinance.com
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
Overnight Payoff Address:
TD Auto Finance
Attn: TD Auto Finance Payoff 9001873
6716 Grade Lane Suite 910 Bldg 9
Louisville, KY 40213-3439
Customer Service: (800) 556-8172
Mfr. EVSC CS: (800) 521-9922
In-Service Date: (800) 992-1997
Loan Payoff: (800) 556-8172
Lease Payoff: (800) 387-6962
TEAM ONE RESEARCH & TRAINING
www.teamonegroup.com
15029 N. Thompson Peak Pkwy. Suite B-111
Scottsdale, AZ 85260
Customer Service: (800) 928-1923
Toll Free Fax: (866) 920-2228
TESLA
www.teslamotors.com
Customer Service: (877) 798-3752
Mfr. EVSC Customer Service: (877) 798-3752
In-Service Date: (877) 798-3752
Roadside Assistance: (877) 798-3752 Opt. 1 (24Hr)
TOYOTA
www.toyota.com
Customer Service: (800) 331-4331
Mfr. EVSC Customer Service: (800) 228-8559
In-Service Date: (800) 331-4331 - Opt 5, Opt3
Roadside Assistance: (866) 322-3968
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
TOYOTA FINANCIAL SERVICES
www.toyotafinancial.com
Overnight Loan Payoff Address:
Toyota Financial Services
Attn: Retail Payoff
1301 Tower Road
Schaumburg, IL 60173-4331
Overnight Lease Payoff Address: (Funds payable to TQI Exchange LLC)
Toyota Financial Services
5005 N River Blvd NE
Cedar Rapids, IA 52411-6634
TOYOTA FINANCIAL SERVICES
(cont.)
Loan/Lease Payoff: (800) 874-8822
Customer Service: (800) 874-8822 (M–F 8am–8pm)
Toyota Dealer Services: (800) 253-9332
UNDERGROUNG ELEPHANT
www.undergroundelephant.com
Overnight Payoff Address:
600 B St. Ste. 1300
San Diego, CA 92101
Toll Free: (800) 466-4178
Email: [email protected]
US AUTOMOTIVE RESOURCES, INC.
www.USAutoResources.com
Overnight Payoff Address:
18 N. W. 4th St. Ste. 302
Evansville, IN 47720
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
Main: (877) 915-6232
Fax: (812) 421-0181
Email: [email protected]
VOLKSWAGEN
www.vw.com
Customer Service: (800) 822-8987 (8am-6pm all zones)
Mfr. EVSC Customer Service: (877) 800-0286
In-Service Date: (800) 374-8389 Opt 1 Opt 3 (8am-9pm all zones)
Roadside Assistance: (800) 441-6688 (24Hr)
VOLKSWAGEN CREDIT
www.vwcredit.com
Overnight Loan/Lease Payoff:
Volkswagen Credit
Attn: Payoff Department
1401 Franklin Blvd.
Libertyville, IL 60048-4460
Loan Payoff: (800) 428-4034
Lease Payoff: (800) 521-0171 (M-F 9am-8pm EST)
Customer Service: (800) 428-4034 (M-F 8am-10pm EST)
VOLVO
www.volvocars.com
Customer Service: (800) 458-1552 (M-F 8:30am-5pm EST)
Mfr. EVSC Customer Service: (800) 458-1552
In-Service Date: (800) 458-1552 Opt 5 (M-F 8:30am-5pm EST)
Roadside Assistance: (800) 458-1552 Opt 2 (24Hr)
VOLVO CAR FINANCE NORTH AMERICA
www.volvocarfinance.com
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
Overnight Loan/Lease Payoff Address:
Volvo Car Financial Services
C/O Wells Fargo Bank MAC Y1372-045
Lockbox #9477
401 Market Street
Philadelphia, PA 19106-2107
Dealer Payoff Line: (855) 537-3340
Loan/Lease Payoffs: (877) 865-8623
Customer Service: (855) 537-3334 (M-F 7am-7pm CST)
WARRANTECH
www.warrantech.com
2200 Highway 121
Bedford TX 76021
Customer/Dealer Service: (800) 833-8801
WELLS FARGO DEALER SERVICES
www.wellsfargodealerservices.com
Customer Service: (800) 289-8004 (M-F 5am-7pm PST)
Dealer Services: (888) 937-9997 (M-F 5am-5pm PST)
WELLS FARGO AUTO FINANCE
auto-loans.wellsfargo.com
Customer Service: (888) 667-5250
Dealer Services: (866) 818-8001
Loan/Lease Payoff: (800) 559-3557
ZURICH NORTH AMERICA
www.zurichna.com
1400 American Lane
Schaumburg, IL 60196
Customer Service: (800) 382-2150
Dealer Services: (800) 840-8842
Fax: (877) 962-2567
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED
THE GREENBOOK
LENDER’S GUIDE®
Market Research For Automotive Finance Professionals
AUTO FINANCE DIRECTORY
WESTLAKE FINANCIAL SERVICES
www.westlakefinancial.com
Overnight Payoff Address:
4751 Wilshire Blvd. Ste. 100
Los Angeles, CA 90010
Fax: (888) 267-1056
Email: [email protected]
COPYRIGHT© 2015 REID COMMUNICATIONS INC. ALL RIGHTS RESERVED