POSITION DESCRIPTION
Position Title:
Teller Level I - III
FLSA Status:
Non–Exempt
Reporting To:
Varies by location
Location:
Various
Original or Revised Date:
7/1/12 10/23/12 09/04/14
Basic Function:
The ability to perform all routine and complex functions of a Bank Teller, provide support and backup to the Head
Teller and branch management, work to develop the full knowledge and skills of a Teller, provide exceptional
service to all types of external and internal customers, build strong customer relationships, and promote the bank in
a positive manner. This includes an understanding of the systems utilized, ancillary bank equipment such as ATMs,
scanners, recyclers, and the knowledge to research and resolve most customer inquiries and outages encountered,
etc.
Essential Duties & Responsibilities:
1. The ability to effectively and efficiently process all types of customer transactions.
2.
Successfully balance all cash activities with minimal outages.
3.
Maintain a strong understanding of all Teller procedures, policies, guidelines, and currently and upcoming
regulatory requirements.
4.
Provide a high degree of professionalism and customer service. Maintain customer loyalty through courteous
and friendly service, including addressing customers by name.
5.
Strong research and problem resolution skills with the ability to research and respond to all types of customer
inquiries, errors and outages that occur.
6.
A strong attention to detail and the ability to remain calm, effective and efficient while adapting fluctuating
volumes, and workloads in sometimes stressful situations and clients.
7.
Provide back-up and support to the Head Teller. This includes working in a Head Teller capacity during the
absence of the Head Teller.
8.
Work as a role model and mentor for other Tellers. Provide feedback to Head Teller on front-line performance,
training needs and successes as observed.
9.
Assures that all qualified employees receive equal opportunity and consideration regardless of race, color,
religion, sex/gender, national origin, age, disability, sexual preference, physical handicap, veterans’ status or
any other characteristics protected by law.
10. Conforms in all respects with applicable federal, state and local laws, regulations, ordinances and other orders,
and to all company policies, procedures and directives from the employee’s superiors, and takes appropriate
steps to assure compliance by personnel under the employee’s supervision.
11. Complies with all information requests from auditing, finance and the human resource departments in order to
insure compliance with laws and company policy.
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Scope of Responsibility:
This position is responsible for performing all types of customer transactions, provide assistance and backup to the
Head Teller, utilize strong and effective customer service skills, build customer loyalty through exceptional
customer service and attention to detail, and performs other duties as assigned.
Required and Preferred Qualifications
1. High School Diploma or GED required; post-High School education preferred.
2.
Minimum 2 years successful Bank Teller experience or equivalent; 5 or more years of successful Bank Teller
work experience preferred.
3.
Proficient in basic computing skills with MS Office®.
4.
Strong attention to detail, ability to work in varying situations, mathematical aptitude, proficient keyboard
skills, and displays excellent work ethic.
5.
Ability to work Saturdays and extended hours as necessary.
6.
Strong attention to detail, ability to work in varying and sometimes stressful situations, mathematical aptitude,
proficient keyboard skills, strong mathematical skills and work ethic, self-motivation and knowledge of MS
Windows® based applications. Demonstrate strong customer service and communication skills with the ability
to work with various types of customers both internal and external. The ability to coach and lead others by
providing direction, training, support and to lead by example.
7.
Strong customer service and communication skills with the ability to satisfactorily resolve various types of
issues/problems for internal and external customers.
Minimum Physical Requirements
Activity requirements include the ability to:
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Express or exchange ideas by means of the spoken word.
Perceive the normal range of sounds with no less than a 40-decibel loss at 500 Hz and 2,000 Hz with or
without correction.
Visually identify and distinguish between various documents and currency with normal range of sight having
no less than 20/40 to 20/50 vision with or without corrections.
Reach and retrieve objects outside of immediate range.
Stand or support oneself and stay in an upright position.
Raise substantial objects from lower to a higher position or moving objects horizontally from position to
position.
Pinch or pick and maneuver small objects by whatever means.
The incumbent is not substantially exposed to adverse environmental conditions, but requires sedentary work such as
exerting up to ten and rarely up to fifty pounds of force (example: coin bags) 5% of the time and a negligible amount of
force approximately 90% of the time; may at time s need to move coin bags that can range from approximately twenty to fifty
pounds.
General Statements:
1. The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be
construed as a complete list of the many duties normally to be performed under a position title or those to be
assigned and performed temporarily outside an employee’s normal line of work. The incumbent will be
required to follow any other instructions and to perform any other job-related duties.
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Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform in this
position successfully, the incumbent will possess the abilities and aptitudes to perform each task proficiently.
“Ability” means to possess and apply both knowledge and skill.
This position description has excluded the marginal or peripheral functions that are incidental to the performance of
primary functions. All requirements are essential to the function of the position.
This position description describes the minimum selection requirements to qualify for the position. However,
promotion and other employment decisions are also based on Bank needs, being in good standing, fully-competent
performance, and other non-discriminatory issues.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of
themselves or other employees.
This position description does not create an employment contract, implied or otherwise, other than an "at will"
employment relationship.
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