 Question 1
Which of the prominent proponents of Total Quality Management most strongly
advocated for analyzing the production system first, and then using statistical tools to
improve performance?
Answer
Selected
Answer:
Quality Control (QC) analyzed the production system and then applied
statistical tools to improve the product as pioneered by Walter Shewhart
in the 1930's.
Correct
Answer:
Dr. W. Edwards Deming
[Page 16]
Response
Feedback:
[None Given]
 Question 2
ISO 9001 encompasses the model for quality assurance in design, development,
production, installation, and service. What model does ISO 9003 outline?
Answer
Selected
Answer:
ISO 9003 encompasses the model for quality assurance in final inspection
and test.and was for organizations that were involved in only final
inspection of the product.
Correct
Answer:
ISO 9003 is the model for quality assurance in final inspection and
testing.
[Page 20]
Response
Feedback:
 Question 3
[None Given]
Without including manufacturing and small business, state the four other main classes of
organizations or industries that are eligible for the Malcolm Baldridge National Quality
Award (MBNQA).
Answer
Selected
Education, service,health care, and not for profit are the other four
Answer:
classes eligible under MBNQA.
Correct Answer:
Service, Education, and Healthcare, and Not-for-Profit.
[Page 21]
Response
Feedback:
[None Given]
 Question 4
Both Six Sigma and Lean Manufacturing emphasize reduction of defects/waste. What
main goal does Six Sigma emphasize that Lean does not?
Answer
Selected Answer:
The main goal that Six Sigma has over Lean is the goal of Zero
Defects.
Correct Answer:
Profits. (Benefits tied to the bottom line).
[Page 22]
Response
Feedback:
[None Given]
 Question 5
Establishing purpose is an essential step in strategic planning for a Total Quality
Management (TQM) enterprise. How best does purpose relate to the mission of the
organization?
Answer
Selected
Answer:
Correct
Answer:
Purpose is the reason any organization exists. It is usually stated in terms
of products or services offered and customer group or sector served.
The mission is a succinct statement of purpose.
[Page 35]
Response
Feedback:
[None Given]
 Question 6
A materials processing company is using benchmarking as a strategy for their continuous
improvement plan. To ensure they have adequate finances to support the plan, they are
submitting a proposal to request funds from their local government. What specific step in
the benchmarking process does their approach fall under?
Answer
Selected
Answer:
Correct
Answer:
Finding the funds for this project would fall under step 6 of the
benchmarking process, Adopt and implement best practices.
Step 6: Adopt and implement best practices.
[Page 37]
Response
Feedback:
[None Given]
 Question 7
Which three specific perspectives in the Balanced Scorecard Performance Metrics
measure an organization’s ability to continuously improve?
Answer
Selected
Answer:
the three perspectives that measure the ability to improve are
innovation, learning, change perspective.
Correct Answer:
Innovation, Learning, and Change.
[Page 42]
Response
Feedback:
[None Given]
 Question 8
Which specific technique is used during brainstorming that involves noting all the ideas
proposed by the concurrent engineering team?
Answer
Selected Answer:
Correct Answer:
Brain-writing would involve noting all the ideas that are proposed.
Brainwriting
[Page 190]
Response Feedback: [None Given]
 Question 9
Explain the "Planning" step of the PDCA cycle and relate it to its corresponding problem
solving phases.
Answer
Selected
Answer:
During the planning step the main question should be "what do we
know?" this step the problem should be clearly defined and as many
questions generated as possible.
Correct
Answer:
The Planning step of PDCA sets the agenda and raises relevant questions.
During the Planning step, the Problem Statement should be clearly
articulated and as many questions generated as possible.
[Pages 191 – 192]
Response
Feedback:
[None Given]
 Question 10
When using a Cause-and Effect (Fishbone) Diagram as a problem-solving tool during
brainstorming, what particular action must be ensured?
Answer
Selected
It is essential that all causes be listed no matter how bizarre, zany or
Answer:
unlikely.
Correct Answer:
All causes suggested by team members should be listed, no matter
how bizarre, zany, or unlikely.
[Page 199]
Response
Feedback:
[None Given]
 Question 11
Pareto Chart
Determine the total frequency from the Pareto Chart above.
Answer
Selected
Answer:
Correct
Answer:
the total frequency would be 43 or 100%.
43
Explanation: The total frequency is the mark on the “frequency” axis
which directly corresponds to the 100% mark on the “percent” axis.
Response
Feedback:
[None Given]
 Question 12
.
Pareto Chart
If the available resources can only be spent on 77% of the problems, which specific
problem(s) should be addressed?
Answer
Selected
Answer:
Correct
Answer:
The problems that should be addressed are Problem F and problem C.
F and C
Explanation: The frequency of F is 22 and the frequency of C is 11.
Together F and C have a cumulative frequency of 33. If the total
frequency is 43, F and C together account for 33/43 = 77%.
Response
Feedback:
[None Given]
 Question 13
Pareto Chart
Approximately what percentage of the problems is considered as “Others”?
Answer
Selected
Answer:
Correct
Answer:
Approximately 15% of the problems would fall under the "other"
category.
8%
Explanation: After the main bars have been arranged in descending
order, the bar for “Others” is placed last (farthest on the right). In the
chart, this bar is equivalent to 8% on the “percent” axis.
Response
Feedback:
[None Given]
 Question 14
Run Chart showing compressive Strength of a material under different daily
conditions.
Over which one-day interval did the compressive strength show the highest rate of
change?
Answer
Selected Answer: The highest rate of change occurred on day 5.
Correct Answer:
From the chart, the highest rate of change was between Day 4 and
Day 5 (a change of 5MPa).
Response
Feedback:
[None Given]
 Question 15
Run Chart showing compressive Strength of a material under different daily
conditions.
Considering that the Run Chart gives the best estimation for the compressive strength of
just one specimen of the material, determine the average compressive strength for 1,000
samples of the same material.
Answer
Selected
Answer:
Correct
Answer:
Response
Feedback:
If it’s as if
the average compression strength would be 32.666666. using the
following numbers as best as I could tell.
33,32,36,35,30,33,33,34,34,31,32,29.
From the Run Chart, the average compressive strength is 33MPa.
Increasing or decreasing the number of specimens, does not change the
average.
[None Given]