Technical and Analytical Support Framework
SAS Representative
Satyajit Dwivedi, Principal Consultant
Copyright © 2006, SAS Institute Inc. All rights reserved.
Company confidential - for internal use only
Agenda
• Support Framework for Capacity Building
• Train the Researchers Program
• Technical Support Program
• Analytics Support
• Support Structure
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Copyright © 2006, SAS Institute Inc. All rights reserved.
Technical and Analytics Support Framework
Maximize Usage
TRAINING
SUPPORT
Enable achieve the
monitoring indicators
SOFTWARE
Usage
Copyright © 2006, SAS Institute Inc. All rights reserved.
Agenda
• Support Framework for Capacity Building
• Train the Researchers Program
• Technical Support Program
• Analytics Support
• Support Structure
4 / 19
Copyright © 2006, SAS Institute Inc. All rights reserved.
“Train the Researchers” Program by SAS
Level 1
Level 2
Enterprise Guide
ANNOVA /
Regression /
Multi-variate
Analysis
JMP Statistical
Discovery Software
Econometric
Modeling & Time
series
Level 4
Level 3
Advance Statistics
using SAS STAT
SAS Programming
SAS Macros
SAS IML
Enterprise Business
Intelligence Server
Data Mining using
SAS EMiner and
Design of
Experiments &
Quality Control
SAS Genetics
JMP Genomics
SAS Lab
Operation Research
• Level 1 to Level 4 Training @ IASRI for 34 days
• Level 1 to Level 3 Training @ Nodal Centers for 30 days
• Capacity Building of 180 researchers across the NARS institutions
Copyright © 2006, SAS Institute Inc. All rights reserved.
Agenda
• Support Framework for Capacity Building
• Train the Researchers Program
• Technical Support Program
• Analytics Support
• Support Structure
6 / 19
Copyright © 2006, SAS Institute Inc. All rights reserved.
Flexible & Robust “Statistical Computing” architecture
IP Based Remote Access
SAS EAS Desktop
Installation
WAN
LAN
SAS EAS Desktop
Installation
IP Based Remote Access
WAN
SAS EAS
Server
Installation
LAN
SAS EAS
Server
Installation
SAS Enterprise Business Intelligence
and
SAS EAS Server
Institute 4 (Nodal Center)
Institute 1
SCALABILITY
INTEROPERABILITY
LAN
Institute 2 (Nodal Center)
LAN
SAS EAS Desktop
Installation
Copyright © 2006, SAS Institute Inc. All rights reserved.
SAS EAS Desktop
Installation
SAS EAS
Server
Installation
Institute 150
IASRI
WAN
IP Based Remote Access
WAN
IP Based Remote Access
SAS EAS
Server
Installation
LAN
SAS EAS Desktop
Installation
7
GUI Based “Dynamic, Interactive, Visual” Analytics
Enterprise Guide
IML Studio
Add in for Microsoft Office
USABILITY
Enterprise Miner
JMP & JMP Genomics
Web Reporting & Collaboration
8
Copyright © 2006, SAS Institute Inc. All rights reserved.
Installation, Configuration & Troubleshot Support
 Sharing Best Practices on SAS Server / Client Management
 Sharing best practices for user management at Institutes.
 Sharing of Product Troubleshooting undertaken across
Institutes.
 Building Frequently Asked Question’s Repository on
Enterprise Business Intelligence Server.
 Intimating Product Fixes and its benefits
 Coordinating for Identifying and applying new fixes.
Copyright © 2006, SAS Institute Inc. All rights reserved.
Agenda
• Support Framework for Capacity Building
• Train the Researchers Program
• Technical Support Program
• Analytics Support
• Support Structure
10 / 19
Copyright © 2006, SAS Institute Inc. All rights reserved.
Analytical Usage Support
 Periodic Product Usage Demonstrations over WebEx
 New Product Release Demonstrations over WebEx
 Workshops at Nodal Centers.
 Institute Best Practices Sharing over email to NARS
community.
 Analytics Process, SUG Papers over email to all Institutes
 Building Repository of Documents on Enterprise Business
Intelligence Portal
 Sharing of Macros for Agriculture Research
 Specific Query Based Support on Product Functionalities
Copyright © 2006, SAS Institute Inc. All rights reserved.
Agenda
• Support Framework for Capacity Building
• Train the Researchers Program
• Technical Support Program
• Analytics Support
• Support Structure
12 / 19
Copyright © 2006, SAS Institute Inc. All rights reserved.
Support Program Approach
Involvement
Progressive transfer of knowledge and skill set from SAS to ICAR
ICAR
ICAR
ICAR
ICAR
ICAR
SAS
SAS
SAS
SAS
SAS
Project Time
13
Copyright © 2006, SAS Institute Inc. All rights reserved.
Support Structure (initial 6 months)
Support Manager
(Mumbai)
ICT Lead
(Delhi)
Analytical Lead
(Mumbai)
Product Consultant (Delhi)
Analytical Consultant (Delhi)
Technical Consultant (Mumbai)
Analytical Consultant (Mumbai)
Copyright © 2006, SAS Institute Inc. All rights reserved.
Thank You
[email protected]
Copyright © 2006, SAS Institute Inc. All rights reserved.
Company confidential - for internal use only