Skin Camouflage Practitioner Role Profile
The purpose of the service is to support our Changing Lives Programme through
the delivery of Skin Camouflage advice to our clients and to support localised access to both
our client services.
Please read this ‘Role Profile’ and tick the box to confirm that you have read and understood
what is involved in this voluntary role.
By volunteering as a Skin Camouflage Practitioner you can support our clients by:

Providing a personalised service which enables our clients to have an effective way
of covering a scar, mark, or other skin condition, if that is their choice.

Helping our clients to feel more confident about their appearance by enabling them to
apply skin camouflage products for themselves.

Helping individuals who may benefit from our other services to find out more about
Changing Faces programmes.

Providing a service which complements that delivered by health professionals such
as dermatologists, occupational therapists, GPs and surgeons.
The benefits of volunteering for you:

You will receive training accredited by the Royal College of Nursing, which will fully
enable you to deliver the skin camouflage service for Changing Faces;

You will have the opportunity to experience the positive impact that correctly applied
skin camouflage products and excellent client care can have on an individual’s
confidence and psycho-social wellbeing.

You will develop empathetic communication skills and an awareness of safeguarding
and current information governance through our training programme and continued
support.

You have the opportunity to deliver a specialist service which is well respected and
viewed very positively by health professionals and other charities across the UK.
After your training as a Skin Camouflage Volunteer Practitioner is complete you will be
required to:
Work with our Clients

Use and apply skin camouflage products effectively, matching creams and powders
to an individual’s skin colour.

Listen and communicate effectively and inclusively with our clients in order to
understand and address their questions and concerns and to enable them to use the
camouflage products.

Work independently, taking responsibility for time keeping and administering your
clinic, including making appointments and advising clients.

Take care of the equipment that is registered to you (but owned by Changing Faces)
and return it within 1 month if you stop volunteering for us.
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
Participate in our annual workshop and undertake any required professional
development updates in connection to our policies.

Read and work within our policies and procedures and those of our partner
organisations at all times whilst you are volunteering for us.

Work within our hygiene standards. (Please note: We have a policy of no
gel/acrylic/false nails or nail varnish in our skin camouflage clinics).
Work with our Staff Team
 Communicate regularly and as required with your Skin Camouflage Coordinator from
our Skin Camouflage Service Operations Team, by email and phone, and operate
the administration of your clinic as trained.
 Log-in to an online database, search for clients and update their information pre and
post clinics.

Log on regularly to our intranet to up-date your paperwork and ensure you are
familiar with current policies and procedures.

Encourage clients to donate to Changing Faces if they are happy with the service
they have received.
Time and Cost Commitment for our Volunteers

Most of our clinics require approximately 5 hours commitment on a clinic day plus
your time to travel to your clinic. This is normally once a month. A few of our clinics
operate twice per month. In addition time is required to make appointments at your
convenience. (Exceptions to this are where the NHS makes the appointments).
Administration of your clinic could take at least 2 hours per month.
It costs over £1800 and many hours of staff and volunteer time to qualify a new Practitioner.
Our training is provided free for our volunteers and we reimburse your travel and
accommodation costs. We ask that you undertake the full training scheme for Skin
Camouflage Practitioners culminating in your final assessment.(Approximately 6 months)
and volunteer for us for at least 18 months as an independent practitioner after your final
assessment date. We will ask you to sign an agreement that if you stop volunteering for us
at any time during this period that you will reimburse us the full cost of your training at £1800
What you will receive from us:
Training
You will receive first class Skin Camouflage Training accredited by the RCN (Royal College
of Nursing) and will be fully supported by our Training Team throughout the Training period.
Following successful completion of all parts of the pre course and practical training sections
you will be able to deliver the service with supervision and support from a more experienced
skin camouflage practitioner in order to develop your experience of different skin conditions,
your clinical and technical skills and your confidence in working with clients. Once finally
assessed you will be fully supported by our Skin Camouflage Operations Team as follows
Ongoing Support:

You will have a named contact, your Skin Camouflage Coordinator, at our London
Head Office whom you can go to with queries;
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
You will receive skin camouflage updates, materials and information from the
Operations Team and via our website.

You will be supplied with a kit which contains all the materials and products that you
need to deliver skin camouflage in a professional way.

Your technical skills will be supported by the Training Team who are on hand to
answer any queries you may have as you deliver the service.

You will participate in annual CPD (Continual Professional Development) workshops
each year, giving you the opportunity to learn more about Changing Faces, meet
other practitioners in your area and learn more about skin camouflage techniques;

You will receive ongoing support and feedback in the form of 3-yearly Reassessment
to identify opportunities for further training or development.

Changing Faces will cover the costs of reasonable expenses including administrative
and travel costs incurred during your work at your regular clinic. We can pay for your
accommodation when you attend the training course in London but not your travel to
or from the course. Travel and accommodation for workshops will be your own
responsibility.
Recruitment and Training Process
The majority of our clinics run during the week Monday-Friday during office hours with only a
few taking place at weekends and none in the evenings. If you are not available at the time
that the clinic takes place or the clinics closest to you do not need more volunteers at the
time of your application then you will not be able to volunteer with us at this time However,
with your permission we can keep your contact details on our data base and if a vacancy
arises we can contact you to see if you are still interested in volunteering for us.
Pre-existing qualifications
If you already have an existing qualification which is relevant e.g. Diploma or NVQ or are
experienced in this area, you may be able to access our Recognition of Prior Learning (RPL)
route which will recognise your existing qualifications. The Training Manager will consider
any RPL status on a case by case basis but all candidates are subject to our Final
Assessment before volunteering with us regardless of experience and qualification
Interview
If you are shortlisted for interview you will be contacted by a member of the Training Team. If
you are successful at interview then you will be invited to go to a local clinic to observe an
existing practitioner taking a clinic session.
Clinic Observation
You will be required to visit a clinic and observe up to four, one hour skin camouflage
appointments to allow you to learn more about what is involved and to have the chance to
meet other volunteers. You will need to allow the best part of a day for this part of your
training. This might be at the clinic where you are due to be volunteering, or at another clinic.
Prior to you attending this ‘observation clinic’ you will be sent by email a ‘Pre-Course Study
Pack’ which you must read through in advance of the training course. The Pre-Course Study
Pack contains 4 small study tasks, one of which is to be completed at this clinic observation.
The remaining three tasks should be completed prior to attending the 3-Day Training
Course. Enough time to complete these tasks should be estimated by you and tasks
completed before your arrival on the first day of the training course. Providing that both you
and we, are happy to continue to train you after the clinic observation, then you will go
forward to the 3 Day Training Course.
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3 Day Training Course
The 3-Day Training Course, is delivered by qualified Changing Faces Skin Camouflage
Trainers who are also experienced skin camouflage practitioners. You will be issued with a
kit on the course (which remains Changing Faces property) and spend three days learning
about our standards of client care, our administrative procedures and how to work with the
specialist creams and powders and the different application techniques. On the second day
you will meet your Skin Camouflage Coordinator; you will learn how to administrate your
clinic and when and how we expect you to engage with us. You will be given an induction of
the Support and Advice Service, and you will learn how to reclaim expenses and how to
encourage donations from clients. On the third day you will work on up to two clients
supported by a qualified trainer. The clients will be aware that this is a training exercise. We
will require you to bring your DBS documents to the course so that we can process your
police check.
Mentoring
Following the course, if there are no serious concerns, you will be assigned a mentor who
will offer you support and guidance at your mentoring clinics. Mentoring will continue until
you have completed 10 clients and both you, and we, feel confident to put you forward for a
‘final assessment’.
Final Assessment
A qualified Assessor will observe your practice over 2 consultations to ensure you have
reached the required level of competency. Given that there are no concerns, you will go on
to run clinic sessions independently and receive your qualification certificate.
Competency Policy
If at final assessment, or at any point throughout your training and mentoring period we
have serious concerns about your ability to deliver the service to the required quality level
according to our competency criteria, which is documented in the training materials, we will
support your further training for a reasonable period of time. If after this you have not
reached the required competency level enabling you to deliver the quality of service that we
expect from our volunteers, we reserve the right to terminate your volunteering with us. Each
circumstance will be reviewed by the Skin Camouflage Management Team on a case by
case basis.
Note:
Please bear in mind that we are a small charity and don’t always have volunteering
opportunities immediately available.)
Please note that if you are currently having support sessions with a Changing Faces
Practitioner you may not volunteer with Changing Faces until after the sessions have
ended . If in the future you wish to receive support sessions from a Changing Faces
Practitioner, you will be asked to cease your volunteering role for the duration of the
sessions. Ethical considerations require that appropriate boundaries are maintained.
This role profile is not intended to be a legally binding contract and does not imply any employment
relationship to be created either now or at any time in the future.
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