Backup, Archive & Recovery
(aka EZ-Backup)
Laurie Collinsworth
20-Sep-2016
Agenda
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Introductions
Service Description
Value Proposition
Metrics
Cost
Security
More Information
Q&A
Introductions
• Service owner: Laurie Collinsworth
• Service manager: Robert Talda
• Other service delivery team members:
– David Beardsley
– Paul Zarnowski
– Ross Boyer
– Other Service Help Desk staff
Service Description
• Service name: Backup, Archive & Recovery
(aka EZ-Backup)
• Product(s):
– IBM Spectrum Protect
aka, Tivoli Storage Manager (TSM), (ADSM)
• Brief text description: Fee-based, automated, remote
backup/archive/storage service that will automatically
back up your workstation or server files, and allow you to
restore them yourself.
• Available to:
– Faculty, Staff
• Fee? Yes
• Service tier: One
Service Description - Continued
The service is capable of handling a very wide range of data
protection and archive requirements, to protect a wide variety
of data types using a single, leveraged solution, including:
• Workstation files
• Server files
• File servers (including Shared File Service)
• Databases
• VMware servers
• Exchange servers (including non-CIT)
• Et. Al.
Service Description - Continued
• The service can also be used to archive data for
longer-term storage. This is different than
backup, which is used for data protection.
• A second, off-site copy of all data stored via the
service is maintained at the WCM data center in
NYC.
• The service is used to facilitate the Electronic
Discovery process for active litigation cases.
Value Proposition
Protects against loss of data due to a variety of causes:
• User error – restoring a prior version of a file
• Software / system error – restoring prior to corruption
• Hardware failure
• Site failure – backup data is stored in 2 separated locations
• Theft
• Malware (e.g., viruses, ransomware, etc)
Loss of data can result in:
• Financial Loss
• Productivity Loss
• Reputational Harm
Value Proposition - Customer impact
• Backups are automated; no need to remember to do
them
• Users with admin access can restore files by
themselves
• Backups can be tailored to meet a variety of needs
• Archive feature provides for archival of files on
easily accessible media (no manual intervention
required)
Value Proposition – Key benefits
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Risk mitigation
Economies of scale
Automated monitoring
Storage life-cycle migration
– Users need not be concerned whether their data is
stored on disk, tape, or in the cloud
– Data is transparently moved between generations of
storage
• 2-site protection; geographically distant locations
Metrics FY16 Q4
FY 16 Q4 Metrics
# of Subscribed Systems
6,272
Data Occupancy (TB)
2,150
Availability
100%
Changes (upgrades, patches, etc.)
9
7,500
2,000.0
6,000
1,500.0
4,500
1,000.0
3,000
500.0
1,500
# TB
2,500.0
# TB
# Nodes
2016
2015
2014
2013
2012
2011
2010
2009
2008
2007
2006
2005
2004
2003
2002
2001
2000
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1999
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# Nodes
Metrics - History
FY16 Costs
Costs
Staff
Support
0%
• Cost to deliver the service:
FY 16 Total Cost
Administrative
Overhead
2%
$1,125,781
Hardware* & Software
$592,437
Labor
$500,674
Staff Support
$5612
Administrative Overhead
$27,058
Labor
44%
Hardware &
Software
53%
*Hardware cost includes Depreciation &
Maintenance
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Fee for service: Yes
Rate for workstations: Typically $3.50-$5.50 GB/month
Rate for servers: Dependent upon size
Unit cost: $0.52/GB/year
Monthly Rates
Description
EZ-Backup
Storage
Monthly
Rate
Base Rate (per system)
Up to 35 GB
$5.50
Base Rate (51+ systems/dept)
Up to 35 GB
$3.50
35 GB to 50 GB
$0.03/GB
Extra Storage Rate (>15 GB)
Over 50 GB
$0.02/GB
>100 GB Static Storage Rate
(used for large collections of static data)
Over 135 GB
$0.01/GB
Extra Storage Rate (first 15 GB)
(aggregated across all systems in dept)
Security
• What risks does use of the service mitigate?
– Financial or time loss due to loss of data
– Reputational harm due to loss of data
– Sensitive Data Loss Notification costs
• How does the service mitigate risks?
– Enables restoration of lost or stolen data
– Enables restoration of data encrypted via Ransomware
– Identifies data residing on stolen equipment (laptop)
– Legal Discovery
More Information
• Service web page:
- http://www.it.cornell.edu/services/ezbackup/
• Service level expectations:
- https://www.it.cornell.edu/services/sle.cfm?doc=9
• Service catalog entry:
- https://catalog.it.cornell.edu/admin/9
• Service quarterly report:
- http://cio.cornell.edu/resources/it-reports-documents-andpresentations/itcornell-quarterly-metrics/backup-archive-and
Questions?