BlackBerry Mobile Voice System
- BlackBerry MVS Client
BlackBerry 7.1
User Guide
Version: 5.2
SWD-1835801-0620104540-001
Contents
Basics..................................................................................................................................................................................................................
About the BlackBerry MVS Client.......................................................................................................................................................................
2
2
Work calls...........................................................................................................................................................................................................
Work calls basics................................................................................................................................................................................................
Call options.........................................................................................................................................................................................................
Call filters............................................................................................................................................................................................................
Troubleshooting work calls................................................................................................................................................................................
3
3
7
10
11
Troubleshooting.................................................................................................................................................................................................
Some menu items and options don't appear as expected.................................................................................................................................
Submit a diagnostic report for the BlackBerry MVS Client.................................................................................................................................
14
14
14
Legal notice........................................................................................................................................................................................................
15
User Guide
Basics
Basics
About the BlackBerry MVS Client
The BlackBerry MVS Client associates your BlackBerry smartphone with your work number so that you can make and receive
work calls on your smartphone and access desk phone features, such as call transfer and voice mail.
2
User Guide
Work calls
Work calls
Work calls basics
About work calls
The BlackBerry MVS Client associates your BlackBerry smartphone with your work number so that you can make and receive
work calls on your smartphone and access desk phone features, such as call transfer and voice mail. When someone calls your
work number, your desk phone and your smartphone ring at the same time. When you make a call on your smartphone using
your work number, to the recipient your call appears to be made from your desk phone. While you are on a work call on your
smartphone, you can move the call to your desk phone or to another phone number. You can also make and receive calls,
make and receive a second call during a call, place a call on hold, resume calls, and transfer and move calls using your work
number if you are in an area of no data coverage or if data services is turned off on your smartphone. If your work number is
not available, the icon appears at the top of the home screen of your smartphone.
You can perform many common phone tasks, such as making calls, checking your voice mail, or placing calls on hold. You can
perform these tasks the same way that you do when you use the mobile phone number that is provided by your wireless
service provider on your smartphone. You can find more information about these tasks in the MVS Help application. To see the
key. Press the
key > MVS Help.
MVS Help, from the home screen, press the
CAUTION: Emergency calls to 911, 112, 000, 999, or other internationally recognized numbers intended to connect to a public
safety answering point or similar emergency services are not processed through the BlackBerry® Mobile Voice System, and are
only processed from your BlackBerry device where mobile network coverage is available from a wireless service provider. The
BlackBerry MVS is not designed or intended to be a replacement for traditional telephone service. Additional arrangements
must be made, separate from the BlackBerry MVS, for you to obtain access to traditional fixed or wireless telephone services,
such as emergency calling capability. Research In Motion and its affiliates, and their respective officers, directors, and
employees shall have no responsibility or liability whatsoever for any personal injury, death, or damages arising out of or in
connection with the inability to access emergency call services (for example, 911, 112, 000, or 999) through the BlackBerry
MVS. By using the BlackBerry MVS Client, you agree to the above. If you do not agree to the above, remove the BlackBerry
MVS Client from your device.
Check the desk phone features that are available on your smartphone
Depending on your organization's phone system, some desk phone features or options might not be available on your
BlackBerry smartphone. For more information, contact your administrator.
1. Press the
key.
2. Press the
key > Options.
3. Click your work number.
4. Click MVS Status.
The Call Control Settings section lists the desk phone features and options that are available on your smartphone.
3
Work calls
User Guide
About using the BlackBerry MVS Client with Wi-Fi
If you have a Wi-Fi enabled BlackBerry smartphone, and you are in a Wi-Fi coverage area, the BlackBerry MVS Client might be
able to use the Voice over Wi-Fi feature to connect a call using a Wi-Fi network. Charges that are ordinarily associated with
your mobile network for such calls do not apply and you do not use any minutes on your wireless service plan. To use Voice
over Wi-Fi, you must be able to access BlackBerry services using the Wi-Fi network, and your administrator must allow you to
use Voice over Wi-Fi on the Wi-Fi network.
If you are set up to use your work number with both a Wi-Fi network and the mobile network, when you start a work call in a
Wi-Fi coverage area, your smartphone can automatically move the call to the mobile network so that you can continue the call
when you move out of range of the Wi-Fi coverage area. After being moved from a Wi-Fi network, the call remains on the
mobile network. Likewise, when you start a work call using the mobile network, your smartphone can automatically move the
call to the Wi-Fi network when you enter a Wi-Fi coverage area. If you move out of the range of the Wi-Fi network, the call is
automatically moved to the mobile network and the call remains on the mobile network.
Related information
Set your smartphone to move calls automatically from one network to another, 8
Set the Wi-Fi networks that you want to use with your work number, 8
My smartphone does not automatically move calls from one network to another, 12
Temporarily change the phone number that you use to make a call
Depending on the options that your administrator sets, you can make calls using any phone number that is associated with
your BlackBerry smartphone.
1. Press the
key.
2. Click your phone number at the top of the screen.
3. Click the phone number that you want to use to make the call.
Depending on your preferred phone number settings and your preferred network settings, after you make a call, your
smartphone might automatically change back to use your preferred phone number. You can prevent this behavior by setting
your preferred number for making calls.
Make a second call during a call
If you make a second call, the first call is placed on hold.
During a call, press the
key > New Call or Add Participant.
• To call a phone number in your call log, click a phone number.
• To call a phone number that is not in your call log, type a phone number. Press the
If the second call is not answered, to return to the first call, press the
To switch between the first call and second call, press the
4
key > Resume.
key > Swap.
key.
Work calls
User Guide
Restrictions for moving and transferring calls
If you are on more than one call on your BlackBerry smartphone (for example, you have a second call on hold), you can't move
or transfer a call.
Depending on the options that your administrator sets, you might not be able to move or transfer calls. For more information,
contact your administrator.
Move a call from your smartphone to your desk phone or another phone
If you are on a work call on your BlackBerry smartphone, you can move the call to another phone without placing the call on
hold. When you move the call, the other phone rings.
1. During a call, press the
key > Move Call.
• To move a call to your desk phone, click Desk.
• To move a call to another phone, click One-Time Number. If the phone number is in your contact list, click the contact.
If the phone number is not in your contact list, click Use Once. Type the phone number. Press the
key.
2. Answer the call on the other phone.
Move a call from your desk phone to your smartphone
If you are on a call on your desk phone, and you need to leave your desk, you can quickly move the call to your BlackBerry
smartphone so that you can continue the call.
1. On your desk phone, place the call on hold.
2. On your smartphone, press the
key.
3. Press the
key > Move Call From Desk.
Your desk phone is disconnected from the original call, and the call continues on your smartphone.
Move a call from your work number to your mobile number
If your network preference is set so that your BlackBerry smartphone can use only a Wi-Fi network for work calls, you can
move a call from your work number to your mobile number (that is provided by your wireless service provider).
During a call, press the
key > Move Call > Mobile.
Your call continues on your mobile number.
Move a call from a Wi-Fi network to the mobile network
To perform this task, your network preference must be set so that your BlackBerry smartphone can use a Wi-Fi network or
mobile network for work calls.
5
Work calls
User Guide
If you are using a Wi-Fi network for a work call and you are about to leave a Wi-Fi coverage area, you can move the call to the
mobile network.
During a call, press the
key > Move Call > Work (Mobile).
Your call continues on your work number, but you are connected to the call using the mobile network.
Move a call from the mobile network to a Wi-Fi network
To perform this task, your network preference must be set so that your BlackBerry smartphone can use a Wi-Fi network or
mobile network for work calls.
If you are using the mobile network for a work call and you are in a Wi-Fi coverage area, you can move the call to the Wi-Fi
network.
During a call, press the
key > Move Call > Work (Wi-Fi).
Your call continues on your work number, but you are connected to the call using a Wi-Fi network.
Transfer a call to another phone number
1. During a call, press the
key > Transfer.
• To transfer the call to a phone number in your call log, click a phone number.
• To transfer the call to a contact in your contact list, press the
key > Call From Contacts. Click a contact.
• To transfer the call to a phone number that is not in your contact list or call log, type a phone number. Press the
key.
2. After the contact answers the call, press the
key > Complete Transfer.
You are disconnected from the original call.
Add more people to a call
Note: The number of people that you can add to a call depends on your organization's phone system. For more information,
contact your administrator.
1. During a call, press the
key > Add Participant.
• To add a person whose phone number appears in your call log, click the call log.
• To add a contact, press the
key > Call From Contacts, or click the contacts tab. Click a contact.
• To add another person, type a phone number. Press the
key.
2. After the call is answered, press the
key > Join Conference.
3. To add more people to the call, repeat steps 1 to 2.
6
User Guide
Work calls
Call options
Change the display name for a phone number
1.
2.
3.
4.
Press the
key.
Highlight the phone number at the top of the screen.
Press the
key > Rename Line Labels.
Type a new display name. The name can be up to 11 characters long. You can't change the part of the name that is in
parentheses "( )".
5. Press the
key > Save.
Set the preferred number for making calls
Depending on the options that your administrator sets, you might not be able to perform this task. For more information,
contact your administrator.
1. Press the
key.
2. Press the
key > Options.
3. Click your work number.
4. Click MVS Lines and Networks.
• To use your work number for outgoing calls, change the Default line for outgoing calls field to Work. To specify
whether your BlackBerry smartphone uses your mobile number if your work number is not available, change the When
my Work line is unavailable, use my Mobile line field to Always, Ask me, or Never.
• To use your mobile number for outgoing calls, change the Default line for outgoing calls field to Mobile.
• To use the phone number that you last selected, change the Default line for outgoing calls field to Last selected. If the
phone number that you last selected is your work number, to specify whether your smartphone uses your mobile
number if your work number is not available, change the When my Work line is unavailable, use my Mobile line field
to Always or Ask me.
5. Press the
key > Save.
Set the preferred network for making and receiving work calls
Depending on the options that your administrator sets, you might not be able to perform this task. For more information,
contact your administrator.
1. Press the
key.
2. Press the
key > Options.
3. Click your work number.
4. Click MVS Lines and Networks.
7
User Guide
Work calls
• To use a Wi-Fi network when it is available, change the Default network for Work calls field to Wi-Fi. To specify
whether your BlackBerry smartphone uses the mobile network when a Wi-Fi network is not available, change the When
Wi-Fi is unavailable use Mobile field to Yes or No.
• To use the mobile network when it is available, change the Default network for Work calls field to Mobile. To specify
whether your smartphone uses a Wi-Fi network when the mobile network is not available, change the When Mobile is
unavailable use Wi-Fi field to Yes or No.
5. Press the
key > Save.
Set the Wi-Fi networks that you want to use with your work number
To perform this task, you must have saved Wi-Fi networks on your BlackBerry smartphone.
Depending on the options that your administrator sets, you might not be able to perform this task. For more information,
contact your administrator.
1. Press the
key.
2. Press the
key > Options.
3. Click your work number.
4. Click MVS Wi-Fi Networks.
5. Select the checkbox beside one or more saved Wi-Fi networks.
6. Press the
key > Save.
Set your smartphone to move calls automatically from one network to
another
Set your BlackBerry smartphone to use a Wi-Fi network for work calls. When a Wi-Fi network is not available, use the mobile
network.
Depending on the options that your administrator sets, you might not be able to perform this task. For more information,
contact your administrator.
1. Press the
key.
2. Press the
key > Options.
3. Click your work number.
4. Click MVS Network Handoff.
• To set your smartphone to move your call without prompting you, select the Always option. When your smartphone
moves a call, you hear a tone.
• To set your smartphone to prompt you before it moves your call, select the Ask me option.
• To stop your smartphone from automatically moving calls from one network to another, select the Never option.
5. Press the
key > Save.
Change the sound that you hear while a call is connecting
The BlackBerry MVS Client might take time to connect a call before your contact's phone rings. By default, while the call is
being connected, you hear a tone, but you can choose to hear ringing instead.
8
Work calls
User Guide
Depending on the options that your administrator sets, you might not be able to perform this task. When the call connects, you
hear ringing. For more information, contact your administrator.
1.
2.
3.
4.
5.
6.
Press the
key.
Press the
key > Options.
Click your work number.
Click MVS General Settings.
Set the While my outgoing call is being connected, I want to hear field to Ringing or Tones.
Press the
key > Save.
Call forwarding
Depending on the options that your administrator sets, you can forward your work calls to your desk phone, a mobile number,
or a number that is external or internal to your organization. For more information, contact your administrator.
Forward or stop forwarding calls
Depending on the options that your administrator sets, you might not be able to perform this task. For more information,
contact your administrator.
1. From the home screen, press the
key.
2. Press the
key > Options.
3. Click your work number.
4. Click MVS Call forwarding.
5. Perform one of the following actions:
• To forward your work calls to a call forwarding number, change the Forward Calls field to Always. Click a contact.
• To stop forwarding calls, change the Forward All Calls field to Never.
6. Press the
key > Save.
Your call forwarding options apply to all subsequent incoming calls until you change your options again.
Add a call forwarding number
You can add up to five call forwarding numbers. If you add more than five call forwarding numbers, the oldest number that was
added is deleted. Depending on the options that your administrator sets, you might not be able to forward your work calls to
an international number. For more information, contact your administrator.
1. From the home screen, press the
Press the
key > Options.
Click your work number.
Click MVS Call Forwarding.
Click Add number.
Click a contact.
Press the
key > Save.
key.
2.
3.
4.
5.
6.
7.
9
User Guide
Work calls
Call filters
Schedule when your smartphone receives calls on your work number
Depending on the options that your administrator sets, you might not be able to perform this task, or you might be able to
schedule calls for specific days of the week. For more information, contact your administrator.
The schedule reflects the time zone that is associated with your BlackBerry Mobile Voice System account.
1.
2.
3.
4.
5.
6.
7.
8.
9.
Press the
key.
Press the
key > Options.
Click your work number.
Click MVS Call Scheduling.
To view the schedule in the time zone that your BlackBerry smartphone is in, on the Call Scheduling screen, press the
key > View Device Time Zone.
Highlight a day of the week.
Press the
key.
• To schedule your smartphone to receive your work calls for the day that you highlighted, click Edit <Day of the week>.
• To schedule your smartphone to receive your work calls for all days, click Edit Week.
Do one of the following:
• To receive your work calls on your smartphone during specific times, change the Allow Calls field to By Time. Specify
the times when you want to receive your work calls.
• To always receive your work calls on your smartphone, change the Allow Calls field to Always.
• To never receive calls on your work number, change the Allow Calls field to Never.
Press the
key > Save.
About caller restrictions
With the BlackBerry MVS Client, you can prevent or allow specific callers to reach you on your BlackBerry smartphone when
they call your work number.
If you normally want to receive calls from specific callers, you can add those callers to the allowed caller list. If you do not want
to receive calls from specific callers, you can add those callers to the blocked caller list. You can add up to 20 callers to each list.
You can apply caller restrictions in the following ways:
•
•
•
•
•
10
You can allow all callers to reach you, except for callers who appear in your blocked caller list.
You can allow only callers who appear in your allowed caller list to reach you.
You can prevent all callers from reaching you.
You can prevent callers whose caller ID is unknown from reaching you.
You can override caller restrictions and allow all callers to reach you, without removing callers from your blocked caller list.
Work calls
User Guide
Add a contact to the allowed caller list or blocked caller list
1.
2.
3.
4.
Press the
key.
Press the
key > Options.
Click your work number.
Click MVS Caller Restrictions.
• To add a contact to the allowed caller list, click Allowed Callers.
• To add a contact to the blocked caller list, click Blocked Callers.
5. Press the
key > Add.
• If the contact is in your contact list, click the contact.
• If the contact is not in your contact list, click Use Once. Type a phone number. Press the
6. Press the
key on the keyboard.
key > Save.
Restrict calls that your work number receives
Depending on the options that your administrator sets, you might not be able to perform this task. For more information,
contact your administrator.
1. Press the
key.
2. Press the
key > Options.
3. Click your work number.
4. Click MVS Caller Restrictions.
• To receive calls from all contacts except for contacts who appear in your blocked caller list, change the Caller
Restriction field to All Callers Except Blocked.
• To receive calls from contacts who appear in your allowed caller list, change the Caller Restriction field to Allowed
Callers Only.
• To not receive any calls, change the Caller Restriction field to No Callers Allowed.
• To prevent calls from unknown numbers, change the Unknown Numbers field to Do Not Receive Calls.
• To receive calls from all callers, change the Caller Restriction field to All Callers Allowed.
5. Press the
key > Save.
Troubleshooting work calls
Change the sound that you hear while a call is connecting
The BlackBerry MVS Client might take a period of time to connect a call before your contact's phone rings. By default, while the
call is being connected you hear a tone, but you can choose to hear ringing instead. When the call connects, you hear ringing.
Depending on the options that your administrator sets, you might not be able to perform this task.
1. From the home screen, press the
key.
11
Work calls
User Guide
2.
3.
4.
5.
6.
Press the
key > Options.
Click your work number.
Click MVS General Settings.
Change the While my outgoing call is being connected, I want to hear field.
Press the
key > Save.
Related information
Set the Wi-Fi networks that you want to use with your work number, 8
I can't move a call to my desk phone
Verify that the phone number that your BlackBerry smartphone is trying to move a call to is correct.
1.
2.
3.
4.
Press the
key.
Press the
key > Options.
Click your work number.
Click MVS General Settings.
• If the phone number is incorrect, type a new phone number. Press the
• If you can't change a phone number, contact your administrator.
key > Save.
My smartphone does not automatically move calls from one network to
another
If your BlackBerry smartphone does not automatically move a call from a Wi-Fi network to the mobile network, or from the
mobile network to a Wi-Fi network, you can manually move the call.
During a call, press the
key > Move Call > Work (Wi-Fi) or Work (Mobile).
Related information
Set your smartphone to move calls automatically from one network to another, 8
My call disconnected
If you are using a Wi-Fi network for your call and you leave the Wi-Fi coverage area, your call might disconnect. Try the
following actions:
•
•
Make the call using the mobile network instead of a Wi-Fi network.
Move back into the Wi-Fi coverage area, and try making your call again.
Related information
Set the preferred network for making and receiving work calls, 7
12
User Guide
Work calls
I am receiving unwanted calls
If contacts in your blocked caller list can reach you, your caller restriction settings might allow blocked callers to reach you, or
your administrator might be preventing you from using your blocked caller list. For more information, contact your
administrator.
Related information
Restrict calls that your work number receives, 11
I can't make or receive calls using my mobile number
Depending on the options that your administrator sets, you might be able to make or receive calls using only your work
number that is associated with your BlackBerry smartphone. However, you can make and receive emergency calls using your
mobile number. For more information, contact your administrator.
I can't set the preferred phone number or network that I use for work calls
Depending on the options that your administrator sets, you might not be able to set the preferred phone number or network
for work calls. You also might not be able to change your settings for call forwarding for your mobile number. For more
information, contact your administrator.
13
User Guide
Troubleshooting
Troubleshooting
Some menu items and options don't appear as expected
If you change the display name for a phone number, or if your administrator changes the display name, your BlackBerry
smartphone displays the new name on the phone menu items and options. For example, if you change the display name for
your work number from the default name "Work" to "My Work Phone," then the "Work Help" menu item changes to "My
Work Phone Help."
Related information
Change the display name for a phone number, 7
Submit a diagnostic report for the BlackBerry MVS Client
If you are experiencing issues with the BlackBerry MVS Client, you can send a diagnostic report to your administrator.
1.
2.
3.
4.
5.
14
Press the
key.
Press the
key > Options.
Click your work number.
Click MVS Status.
Press the
key > Email Report.
User Guide
Legal notice
Legal notice
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names, and logos are the property of Research In Motion Limited and are registered and/or used in the U.S. and countries
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Wi-Fi is a trademark of the Wi-Fi Alliance. All other brands, product names, company names, trademarks, and service marks are
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This documentation including all documentation incorporated by reference herein such as documentation provided or made
available at www.blackberry.com/go/docs is provided or made accessible "AS IS" and "AS AVAILABLE" and without condition,
endorsement, guarantee, representation, or warranty of any kind by Research In Motion Limited and its affiliated companies
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15
User Guide
Legal notice
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agreeing to the terms of separate licenses and other agreements applicable thereto with third parties, except to the extent
expressly covered by a license or other agreement with RIM.
Certain features outlined in this documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry®
Desktop Software, and/or BlackBerry® Device Software.
The terms of use of any RIM product or service are set out in a separate license or other agreement with RIM applicable
thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR
WARRANTIES PROVIDED BY RIM FOR PORTIONS OF ANY RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.
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