Speech Analytics
Fast, accurate, real-time retrieval & in-depth
analysis of recorded audio & video conversations
Customer interactions supply the vital insights that help boost first contact resolution
rates, increase sales, transform customer service, and ensure corporate compliance.
Speech Analytics unlocks this powerful information, but affordable technology has
remained tantalizingly out of reach: Until now!
Highlights
 Affordable speech
analytics technology
 Converts audio & video
data into business
intelligence
Incorporating cutting-edge search and analysis capabilities to their award-winning
interaction recording platform, Verba offers organizations of any size and complexity
a low-cost solution for the fast retrieval and in-depth analysis of live and historical
voice, video and telepresence recordings. Quick, easy tools allow users to search
recordings using advanced call query and meta-data information, and since the same
playback controls are used for each type of recording, the process of retrieval is
impressively quick and simple. Ad-hoc searches can also be conducted at speeds of
up to 100,000 times faster than real-time playback of the recordings, so it takes less
than a second to search for common words and phrases.
 Search words & phrases
in under a second
 Optimizes agent
performance &
productivity
 Single web interface
 Supervisor alerts in
real-time
 Call silence & cross talk
detection
 Cross-platform
compatible
 Searches across
multiple servers
 Efficient, scalable,
secure
Optimal Control
Maximum Flexibility
Built on top of the Verba Recording
System, Speech Analytics is accessible
from the same easy-to-use single web
interface, so there’s no need to install
any client applications, and agent
training and admin time is reduced to
the minimum. And with Call Silence
and Cross-Talk Detection and
Supervisor Alerts in real-time, any issue
during a call can be highlighted
immediately and dealt with before they
escalate.
Available as a private cloud-based and
on-premise solution, Verba Speech
Analytics is cross-platform compatible
with leading UC and telephony
vendors, including Microsoft, Avaya,
Cisco, BroadSoft and others, so it’s
easy for businesses with multiple voice
recorders in different locations and of
different ages and brands to analyse
their customer conversations to reveal
the valuable and strategic business
intelligence they contain.
Key Features
LOGO
 A unique solution that adds Speech Analytics to collaboration recording and
quality management to provide a single integrated quality management platform
 Searches of audio and video executed at speeds of up to 100,000 times real-time
processing speeds for any phrase
 Speech indexing and searches can be carried out concurrently on multiple servers
 Alerting capabilities when specific phrases are mentioned during an interaction
 Secure Searches: access control policies can be defined and the right to search
authorized on a per user basis
 User-friendly interface
 Auto suggestions make it easy to search for words and phrases
 Markers indicate where search phrases are located during interactions
 Voice recordings can be compressed to save up to 80% disk capacity, while
maintaining a high quality search experience.
 TCO can be lowered by virtualizing your entire speech search solution with
VMware or Hyper-V.
 High accuracy
About Geomant
Geomant is a wellestablished, innovative
Software Developer and
Systems Integrator,
specializing in Microsoft
technologies. Geomant has
offices across Europe, USA
and Australia, and a global
reseller network.
Geomant’s solutions include
contact centre software,
Interactive Voice Response
(IVR), and Call Recording.
Contact Geomant
www.geomant.com
[email protected]
Americas: +1 512 222 32 06
Europe:
+44 1789 387900
APAC:
+61 409 99 78 39