An introduction to
Tools &
Techniques
Day 2
Ian Govier
(Facilitator)
Workshop
Outline
On-line
What’s
in my
suitcase?
Favourite holiday destination
Favourite piece of music / song
Claim to fame
Quick
Revision
On-line
So what is NLP?
• Neuro – your thinking processes, the way you use
your senses of sight, hearing, feeling, taste and smell to
understand what is happening around you;
• Linguistic – your words, the way you use language
and how it influences you and those around you;
• Programming – your behaviour and the way you
organise your ideas and actions, which produces
expected and unexpected results.
NLP Key Principles
Know what outcome you want to achieve.
Have a resourceful state and sufficient
sensory acuity (awareness) to know if you are
moving towards or away from your outcome
Have sufficient flexibility of behaviour so that you
can vary your behaviour until you get your outcome.
Take action now!
Three Key Skills
Outcome
 Knowing
what you want
Acuity
 Notice what
you are getting
Flexibility  Keep changing
what you are
thinking & doing
If we always do what
we’ve always done…
…we’ll always get what
we’ve always got!
What will I
I do differently
next time?
What do I want to
ACHIEVE or CHANGE
as a result of this workshop?
The map is not
the territory
Some NLP
Operating
Principles
If you always do what
you’ve always done, you’ll
always get what you’ve
always got
There is no failure,
only feedback
You already have
all of the resources
It’s not what happens to you,
but what you do with it that
determines your experience
We are where we are
as a result of the
choices we make
Some NLP
Operating
Principles
If someone else can do it,
you can learn to do it too
Behind every action
is a positive intention
If you don’t know,
who would know
The meaning of
a communication is
the response you get
Representation Systems
(The Languages of the Mind)
See
Visual
Hear
Auditory
Feel
Kinaesthetic
Between what happens to
us and our response to it…
…..is our freedom to
choose our response
We can’t choose the
other person’s response.
What we can do is…
INFLUENCE
their response
The door to
INFLUENCE
opens
from the
inside
Communication Influence
38%
Tone of
voice
7%
Spoken
Words
55%
Body
Language
Rapport Skills
Matching Body Language
Matching Voice
Matching Words
Creating
a Simple
Belief
Change
– quick revision
Whether you
think you can….
Or whether you
think you can’t….
You’re
probably
right!
Identify your limiting belief as a ‘one liner’
e.g. ‘I believe that parenting classes are a complete waste of time.’
‘I see no point in keeping my house clean and tidy.’
Imagine putting the belief behind you.
Say, ‘I used to believe…’
Ask what would it be more empowering to believe?
Get positive and identify 3 better options pick the best option.
Imagine clearly what it is like believing
this option & notice how it feels different.
Notice the biggest advantage of this new belief.
Imagine a typical 24 hours with this new belief
If there are problems, re-word the belief to suit.
What will be the very first bit of
evidence that this belief is just starting?
Sensory
Acuity
& Micro
Signals
Eye Accessing Cues
2 Truths
& a Lie!
Lunch
Time
Let’s
Take a
Further
Look at
Language
‘Communication Filters’
• Deletions
• Distortions
• Generalisations
Deletions
Distortions
Generalisations
Cna yuo raed tihs?
I cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht
I was rdanieg. The phaonmneal pweor of the hmuan mnid,
aoccdrnig to a rscheearchr at Cmabrigde Uinervtisy, it dseno't
mtaetr in waht oerdr the ltteres in a wrod are, the olny iproamtnt
tihng is taht the frsit and lsat ltteer be in the rghit pclae.
The rset can be a taotl mses and you can sitll raed
it whotuit a pboerlm. Tihs is bcuseae the huamn mnid deos
not raed ervey lteter by istlef, but the wrod as a wlohe.
Azanmig huh? Yaeh and I awlyas tghuhot slpeling was ipmorantt!
I’m jsut wndoernig how kninowg tihs can hlep me
rtheink smoe of the tihgins I do in the Fylnig Satrt Taem?
Perceptual Positioning
Let’s
listen to
each other
When people who
are not used to
speaking are
heard by people
who are not used to
listening, then real
change occurs.
= ME
How do I see the situation?
1st
How do I see the other person?
How do I feel?
What’s going on in my opinion?
= THE OTHER PERSON
How do I see the situation?
How do I see the other person?
2nd
How do I feel?
What’s going on in my opinion?
= OBSERVER
3rd
How do I see the situation?
How do I see these 2 people?
What do I think is going on?
What might 1st position do to change things?
The POWER to change!
Helping your
clients create
‘well-formed
outcomes’
POWER Outcomes
Ask:
Positive
Own part
What specifically
Ecology
Real
What would you rather have?
Is this within your own control?
What specifically do you want?
With whom? By when?
If you could have that tomorrow,
would you take it?
If you get hesitation Ask: “what stops you?”
Can you imagine how it will
be when you have achieved
your goal? See, hear, feel..
Diagnostic Questions?
• What stops you from… (outcome)…?
Listen to their reply, and ask yourself… is that
a thought, action, belief or emotion?
• What would have to happen for
you to be able… (outcome)…?
Listen for thought, action, belief, emotion.
• Test your hypothesis by asking…
“If you could have a more useful thought / action /
belief / emotion, would that make a difference?”
Recipe for Fielding Challenges
Acknowledge
Clarify
Answer
Check
When things go off track!
Summarise
Workshop
Summary
Final
Thoughts
If we always do what
we’ve always done…
…we’ll always get what
we’ve always got!
…what am I
going to
do differently
after today?
If I do nothing
about it in 24 hours…
…I’ll
probably
do nothing
about it!
Thank
You
An introduction to
Tools &
Techniques
Day 2
Ian Govier
(Facilitator)