SVQ 3 in Management at SCQF level 7
Candidate Recording Forms
Award Code: GC46 23
Candidate name:
Contents
Page
Structure for the SVQ 3 in Management at SCQF level 7
1
Using the Candidate Recording Forms
2
SVQ 3 in Management at SCQF level 7 — Summary Matrix
5
SVQ 3 in Management at SCQF level 7 — Index of Evidence
7
Unit Achievement Record example
8
Candidate Recording Forms
9
Structure for the SVQ 3 in Management at SCQF level 7
Candidates will need to complete four mandatory Units and three optional Units in order to achieve
the full qualification.
Mandatory Units
DR67 04
Manage your own resources and professional development (A2)
FM4J 04
Provide leadership for your team (B5)
FD3K 04
Allocate and monitor the progress and quality of work in your area of responsibility (D6)
DR52 04
Ensure health and safety requirements are met in your area of responsibility (E6)
Optional Units
DR47 04
Develop and implement operational plans for your area of responsibility (B1)
FM4L 04
Promote equality of opportunity, diversity and inclusion in your area of responsibility (B11)
FM4N 04
Encourage innovation in your team (C1)
FM4W 04
Plan change (C5)
FM4X 04
Implement change (C6)
FD3H 04
Develop productive working relationships with colleagues (D1)
FM4Y 04
Recruit, select and keep colleagues (D3)
FM53 04
Provide learning opportunities for colleagues (D7)
F2GX 04
Help team members address problems affecting their performance (D8)
FD3L 04
Build and manage teams (D9)
FM55 04
Reduce and manage conflict in your team (D10)
F2H2 04
Lead meetings (D11)
FM56 04
Support individuals to develop and maintain their performance (D13)
FM57 04
Initiate and follow disciplinary procedure (D14)
FM58 04
Initiate and follow grievance procedure (D15)
DR5F 04
Manage a budget (E1)
DR5T 04
Manage finance for your area of responsibility (E2)
FM5F 04
Manage physical resources (E8)
F2H3 04
Manage the environmental impact of your work (E9)
F2H4 04
Take effective decisions (E10)
F2H5 04
Communicate information and knowledge (E11)
DR5J 04
Manage a project (F1)
FM5V 04
Monitor and solve customer service problems (F6)
FM5X 04
Work with others to improve customer service (F8)
Candidate Recording Forms for SVQ Management level 3
© SQA 2006
1
FM5Y 04
Prepare for and participate in quality audits (F14)
FM62 04
Manage the delivery of customer service in your area of responsibility (F17)
FM63 04
Prepare sales proposals and deliver sales presentations (F18)
FM64 04
Sell products/services to customers (F19)
H41S 04
Manage corporate social responsibility (CSR) (BB3)
H41T 04
Evaluate change (CA5)
H41M 04
Induct individuals into their roles (DA3)
H41V 04
Manage the redeployment of people (DA4)
H41W 04
Manage flexible working (DB7)
H41P 04
Promote staff wellbeing (DB9)
H41X 04
Mentor individuals (DC3)
H41Y 04
Develop and sustain collaborative relationships with other departments (DD3)
H420 04
Manage quality audits (FE2)
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
2
Using the Candidate Recording Forms
The candidate recording forms are designed to assist candidates chart their progress through the SVQ.
The forms can be used to record the evidence the candidate is presenting towards achievement of the
Unit/award. They are not mandatory and Centres can choose to develop their own recording forms.
Assessment Guidance for the SVQ 3 in Management at SCQF level 7 states on pages 12 – 13 that
candidates are expected to show how their evidence relates to all aspects of the standards. This is
because it is important that the evidence is presented in a clear, consistent and legible fashion to
ensure that the assessor can make appropriate judgements about the quality, sufficiency and currency
of the materials being offered for consideration. To assist the assessor in finding his or her way
around the evidence, it would be helpful if candidates numbered each piece of evidence clearly and
provided a list of all evidence submitted. Each item of evidence can be denoted by its number
together with a brief description.
Three different recording forms are given:
1
Summary Matrix — this can be used as an on-going record of candidate progress through the
award.
2
Index of evidence — this can be used to list all items of evidence submitted.
3
Unit achievement record — this can be used to show that the candidate has submitted evidence
which meets all parts of the standards:
 Performance criteria
 Knowledge and Understanding
It can be used by assessors and internal verifiers to sign off completed Units.
In order to illustrate the use of the Unit achievement record, a completed form for a fictitious Unit has
also been included. This is because the evidence submitted for actual units varies considerably
between candidates. If an actual Unit had been chosen, there is a danger that it could be seen as
indicating that candidates must include particular items of evidence for the Unit.
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
3
It should be noted that the match between an item of evidence and an outcome of effective
performance and/or Knowledge and Understanding statement depends on the specific qualities of the
item of evidence being presented. For example, appraisal records can vary considerably in terms of
the level of detail included from very basic to very comprehensive, depending on the organisation.
Care should, therefore, be taken to ensure that the evidence presented is relevant to the Unit(s),
outcome(s) of effective performance, or Knowledge and Understanding statement(s) being claimed.
The Unit achievement record is insufficient on its own to meet the requirements on presentation of
evidence. Assessment Guidance for the SVQ 3 in Management at SCQF level 7, page 13, also states
that a candidate must demonstrate that s/he is aware of how the evidence submitted proves that s/he
does work in accordance with the standards and understands why the standards represent good
managerial practice.
This can be done by a personal report, making notes to accompany the evidence or professional
discussion or by any combination of these methods.
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
4
SVQ 3 in Management at SCQF level 7 — Summary Matrix
SQA
Unit
Number
SSB
Unit
Number
Unit title
Ready for
Assessment
Date
Achieved
Mandatory Units (four Units required)
DR67 04
A2
FM4J 04
B5
FD3K 04
D6
DR52 04
E6
Manage your own resources and professional
development
Provide leadership in for your team
Allocate and monitor the progress and quality
of work in your area of responsibility
Ensure health and safety requirements are met
in your area of responsibility
Optional Units (three Units required)
DR47 04
B1
FM4L 04
B11
FM4N 04
C1
Develop and implement operational plans for
your area of responsibility
Promote equality of opportunity, diversity and
inclusion in your area of responsibility
Encourage innovation in your team
FM4W04
C5
Plan change
FM4X 04
C6
Implement change
FD3H 04
D1
FM4Y 04
D3
Develop productive working relationships with
colleagues
Recruit, select and keep colleagues
FM53 04
D7
Provide learning opportunities for colleagues
F2GX 04
D8
FD3L 04
D9
Help team members address problems affecting
their performance
Build and manage teams
FM55 04
D10
Reduce and manage conflict in your team
F2H2 04
D11
Lead meetings
FM56 04
D13
FM57 04
D14
Support individuals to develop and maintain
their performance
Initiate and follow disciplinary procedure
FM58 04
D15
Initiate and follow grievance procedure
DR5F 04
E1
Manage a budget
DR5T 04
E2
Manage finance for your area of responsibility
FM5F 04
E8
Manage physical resources
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
5
SQA
Unit
Number
SSB
Unit
Number
Unit title
Ready for
Assessment
Date Achieved
Optional Units (three Units required) (cont)
F2H3 04
E9
Manage the environmental impact of your work
F2H4 04
E10
Take effective decisions
F2H5 04
E11
Communicate information and knowledge
DR5J 04
F1
Manage a project
FM5V 04
F6
Monitor and solve customer service problems
FM5X 04
F8
Work with others to improve customer service
FM5Y 04
F14
Prepare for and participate in quality audits
FM62 04
F15
FM63 04
F18
FM64 04
F19
Manage the delivery of customer service in your
area of responsibility
Prepare sales proposals and deliver sales
presentations
Sell products/services to customers
H41S 04
BB3
Manage corporate social responsibility (CSR)
H41T 04
CA5
Evaluate change
H41M 04
DA3
Induct individuals into their roles
H41V 04
DA4
Manage the redeployment of people
H41W 04
DB7
Manage flexible working
H41P 04
DB9
Promote staff wellbeing
H41X 04
DC3
Mentor individuals
H41Y 04
DD3
H420 04
FE2
Develop and sustain collaborative relationships
with other departments
Manage quality audits
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
6
SVQ 3 in Management at SCQF level 7 — Index of Evidence
Evidence
Number
Description of Evidence
Candidates can complete the index by entering each item of evidence into it. They can do this on an
on-going basis as they go through the process of building their portfolio. There is no need for the
evidence to be sequential to fit in with the order of the portfolio. Individual items can be identified by
their number. Candidates can adopt any numbering or lettering system they wish. They can group
related items of evidence together (eg 1a – 1e) or treat each item separately. The critical requirement
is that whatever system is adopted, it should be easy to follow.
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
7
Unit achievement record
Unit title:
(Unit Code)
(Example)
Time Management (Fictitious Unit)
Knowledge and Understanding
Industry/Sector
General
Specific
Performance Criteria
Evidence
No
Description of Evidence
1
1a – 1 e
2a – 2b
3a – 3c
4
Diary entries
To do lists
Work Plans
Appraisal review form


These
numbers
relate to
your
Evidence
Index and
will allow
your
assessor to
find your
evidence
easily
Candidate:
Date:
2
3
4
5
6
7
8
9











10
1
2




3
5
1

1
2
3



4
5


Give a brief description of the
evidence you are offering for
assessment against each outcome of
effective performance, behaviour,
and piece of Knowledge and
Understanding



Candidates should enter which
areas of Knowledge and
Understanding that piece of
evidence covers
Assessor:
IV:
Date:
Date:
Candidate Recording Forms for SVQ Management level 4
© SQA 2008
4
Context Specific
8
Unit DR67 04 (A2)
Manage your own resources and professional development
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
9
Unit DR67 04 (A2)
Manage your own resources and professional development
Knowledge and Understanding
General
No
Description of Evidence
1
2
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
3
4
5
6
7
8
Industry/Sector Context Specific
Specific
9 10 11 12 13
1
1 2 3 4 5
6
7
8
9 10 11 12
10
Unit DR67 04 (A2)
Manage your own resources and professional development
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
11
Unit FM4J 04 (B5)
Provide leadership for your team
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
12
Unit FM4J 04 (B5)
Provide leadership for your team
Knowledge and Understanding
General
No
Description of Evidence
1
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
2
3
4
5
6
7
8
9
Industry/Sector Context Specific
Specific
1
1
2
3
4
13
Unit FM4J 04 (B5)
Provide leadership for your team
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
14
Unit FD3K 04 (D6)
Allocate and monitor the progress and quality of work in your area of responsibility
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
Unit FD3K 04 (D6)
Allocate and monitor the progress and quality of work in your area of responsibility
Knowledge and Understanding
General
No
Description of
Evidence
Industry/
Sector
Specific
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21
1
2
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
Context Specific
1
2
3
4
5
6
7
8
9 10 11 12
16
Unit FD3K 04 (D6)
Allocate and monitor the progress and quality of work in your area of responsibility
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
17
Unit DR52 04 (E6)
Ensure health and safety requirements are met in your area of responsibility
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
12
18
Unit DR52 04 (E6)
Ensure health and safety requirements are met in your area of responsibility
Knowledge and Understanding
General
No
Description of Evidence
Industry/Sector Context Specific
Specific
1 2 3 4 5 6 7 8 9 10 11 12 13 14
1
2
1
2
3
4
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
5
6
7
8
19
Unit DR52 04 (E6)
Ensure health and safety requirements are met in your area of responsibility
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
20
Unit DR47 04 (B1)
Develop and implement operational plans for your area of responsibility
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
21
Unit DR47 04 (B1)
Develop and implement operational plans for your area of responsibility
Knowledge and Understanding
General
No
Description of Evidence
1
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
2
3
4
5
6
7
8
9
Industry/Sector Context Specific
Specific
10 1 2 3 4 1 2 3 4
5
6
7
8
9
22
Unit DR47 04 (B1)
Develop and implement operational plans for your area of responsibility
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
23
Unit FM4L 04 (B11)
Promote equality of opportunity, diversity and inclusion in your area of responsibility
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
24
Unit FM4L 04 (B11)
Promote equality of opportunity, diversity and inclusion in your area of responsibility
Knowledge and Understanding
General
No
Description of Evidence
Industry/Sector Context Specific
Specific
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 1
2
3 1 2 3 4 5 6 7 8 9 10 11 12 13
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
25
Unit FM4L 04 (B11)
Promote equality of opportunity, diversity and inclusion in your area of responsibility
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
26
Unit FM4N 04 (C1)
Encourage innovation in your team
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
12
27
Unit FM4N 04 (C1)
Encourage innovation in your team
Knowledge and Understanding
General
No
Description of Evidence
Industry/ Context Specific
Sector
Specific
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
1
1
2
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
3
4
5
28
Unit FM4N 04 (C1)
Encourage innovation in your team
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
29
Unit FM4W 04 (C5)
Plan change
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
30
Unit FM4W 04 (C5)
Plan change
Knowledge and Understanding
General
No
Description of Evidence
1
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
2
3
4
5
6
7
8
9
Industry/Sector
Specific
1
2
3
Context Specific
1
2
3
4
31
Unit FM4W 04 (C5)
Plan change
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
32
Unit FM4X 04 (C6)
Implement change
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
33
Unit FM4X 04 (C6)
Implement change
Knowledge and Understanding
General
No
Description of Evidence
1
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
2
3
4
5
6
7
8
Industry/Sector
Specific
1
2
Context Specific
1
2
3
4
34
Unit FM4X 04 (C6)
Implement change
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
35
Unit FD3H 04 (D1)
Develop productive working relationships with colleagues
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
36
Unit FD3H 04 (D1)
Develop productive working relationships with colleagues
Knowledge and Understanding
General
No
Description of Evidence
1
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
2
3
4
5
6
7
8
9
Industry/Sector Context Specific
Specific
10
1
2
3
1
2
3
4
5
6
7
8
9
37
Unit FD3H 04 (D1)
Develop productive working relationships with colleagues
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
38
Unit FM4Y 04 (D3)
Recruit, select, and keep colleagues
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
12
39
Unit FM4Y 04 (D3)
Recruit, select, and keep colleagues
Knowledge and Understanding
General
No
Description of Evidence
Industry/Sector
Specific
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 1
2
3
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
Context Specific
1
2
3
4
5
6
7
8
9
40
Unit FM4Y 04 (D3)
Recruit, select, and keep colleagues
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
41
Unit FM53 04 (D7)
Provide learning opportunities for colleagues
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
12
13
42
Unit FM53 04 (D7)
Provide learning opportunities for colleagues
Knowledge and Understanding
General
No
Description of
Evidence
Industry/Sector Context Specific
Specific
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 1
2
3
1 2 3 4 5
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
6
7
8
9 10 11 12
43
Unit FM53 04 (D7)
Provide learning opportunities for colleagues
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
44
Unit F2GX 04 (D8)
Help team members address problems affecting their performance
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
45
Unit F2GX 04 (D8)
Help team members address problems affecting their performance
Knowledge and Understanding
General
No
Description of Evidence
K1
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
K2
K3
K4
K5
K6
K7
K8
Industry/Sector Context Specific
Specific
K9 K10 K11
K1
K1
K2
K3
K4
46
Unit F2GX 04 (D8)
Help team members address problems affecting their performance
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met..
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
47
Unit FD3L 04 (D9)
Build and manage teams
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
12
13
14
48
Unit FD3L 04 (D9)
Build and manage teams
Knowledge and Understanding
General
No
Description of Evidence
K1
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
K2
K3
K4
K5
K6
K7
K8
K9
Industry/S Context Specific
ector
Specific
K10 K11 K12 K13
K1
K1
K2
49
Unit FD3L 04 (D9)
Build and manage teams
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
50
Unit FM55 04 (D10)
Reduce and manage conflict in your team
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
12
51
Unit FM55 04 (D10)
Reduce and manage conflict in your team
Knowledge and Understanding
General
No
Description of Evidence
Industry/Sector Context Specific
Specific
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13
K1
K1 K2 K3
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
K4
K5
52
Unit FM55 04 (D10)
Reduce and manage conflict in your team
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
53
Unit F2H2 04 (D11)
Lead meetings
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
54
Unit F2H2 04 (D11)
Lead meetings
Knowledge and Understanding
General
No
Description of
Evidence
Industry/
Sector
Specific
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12 K13 K14 K15 K16 K17 K18 K19
K1
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
Context
Specific
K1 K2 K3 K4 K5
55
Unit F2H2 04 (D11)
Lead meetings
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
56
Unit FM56 04 (D13)
Support individuals to develop and maintain their performance
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
57
Unit FM56 04 (D13)
Support individuals to develop and maintain their performance
Knowledge and Understanding
General
No
Description of Evidence
1
2
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
3
4
5
6
7
8
Industry/Sector Context Specific
Specific
9 10 11 12 13
1
1
2
3
4
58
Unit FM56 04 (D13)
Support individuals to develop and maintain their performance
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
59
Unit FM57 04 (D14)
Initiate and follow disciplinary procedure
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
60
Unit FM57 04 (D14)
Initiate and follow disciplinary procedure
Knowledge and Understanding
General
No
Description of Evidence
1
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
2
3
4
5
6
7
Industry/Sector
Specific
1
Context Specific
1
2
3
4
5
61
Unit FM57 04 (D14)
Initiate and follow disciplinary procedure
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
62
Unit FM58 04 (D15)
Initiate and follow grievance procedure
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
63
Unit FM58 04 (D15)
Initiate and follow grievance procedure
Knowledge and Understanding
General
No
Description of Evidence
1
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
2
3
4
5
6
7
Industry/Sector
Specific
1
Context Specific
1
2
3
64
Unit FM58 04 (D15)
Initiate and follow grievance procedure
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
65
Unit DR5F 04 (E1)
Manage a budget
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
66
Unit DR5F 04 (E1)
Manage a budget
Knowledge and Understanding
General
No
Description of Evidence
1
2
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
3
4
5
6
7
8
Industry/Sector Context Specific
Specific
9 10 11 12
1
1
2
3
4
5
6
7
8
67
Unit DR5F 04 (E1)
Manage a budget
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
68
Unit DR5T 04 (E2)
Manage finance for your area of responsibility
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
12
13
69
Unit DR5T 04 (E2)
Manage finance for your area of responsibility
Knowledge and Understanding
General
No
Description of Evidence
Industry/Sector Context Specific
Specific
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
1
2
1 2 3 4 5 6 7 8 9 10 11 12
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
70
Unit DR5T 04 (E2)
Manage finance for your area of responsibility
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
71
Unit FM5F 04 (E8)
Manage physical resources
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
72
Unit FM5F 04 (E8)
Manage physical resources
Knowledge and Understanding
General
No
Description of Evidence
1
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
2
3
4
5
6
7
8
9
10
Industry/Sector
Specific
11
1
Context Specific
1
2
3
4
73
Unit FM5F 04 (E8)
Manage physical resources
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
74
Unit F2H3 04 (E9)
Manage the environment impact of your work
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
75
Unit F2H3 04 (E9)
Manage the environment impact of your work
Knowledge and Understanding
General
No
Description of Evidence
K1
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
K2
K3
K4
K5
K6
K7
Industry/Sector Context Specific
Specific
K1
K1
K2
K3
K4
K5
76
Unit F2H3 04 (E9)
Manage the environment impact of your work
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
77
Unit F2H4 04 (E10)
Take effective decisions
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
12
78
Unit F2H4 04 (E10)
Take effective decisions
Knowledge and Understanding
General
No
Description of Evidence
Industry/Sector Context Specific
Specific
K1 K2 K3 K4 K5 K6 K7 K8 K9 K10 K11 K12
K1
K1
K2
K3
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
K4
K5
79
Unit F2H4 04 (E10)
Take effective decisions
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
80
Unit F2H5 04 (E11)
Communicate information and knowledge
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
81
Unit F2H5 04 (E11)
Communicate information and knowledge
Knowledge and Understanding
General
No
Description of Evidence
K1
K2
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
K3
K4
K5
K6
K7
K8
Industry/Sector Context Specific
Specific
K9 K10 K11
K1
K1
K2
K3
K4
82
Unit F2H5 04 (E11)
Communicate information and knowledge
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
83
Unit DR5J 04 (F1)
Manage a project
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
12
84
Unit DR5J 04 (F1)
Manage a project
Knowledge and Understanding
General
No
Description of Evidence
1
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
85
Unit DR5J 04 (F1)
Manage a project
Knowledge and Understanding
No
Description of Evidence
Industry/Sector
Specific
1
2
3
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
Context Specific
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
86
Unit DR5J 04 (F1)
Manage a project
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
87
Unit FM5V 04 (F6)
Monitor and solve customer service problems
Performance Criteria
Element 1
No
Description of Evidence
1
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
2
Element 2
3
4
5
6
7
1
Element 3
2
3
1
2
3
4
88
Unit FM5V 04 (F6)
Monitor and solve customer service problems
Knowledge and Understanding for the whole Unit
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
89
Unit FM5V 04 (F6)
Monitor and solve customer service problems
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
90
Unit FM5X 04 (F8)
Work with others to improve customer service
Performance Criteria
Element 1
No
Description of Evidence
1
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
Element 2
2
3
4
5
1
Element 3
2
1
2
3
91
Unit FM5X 04 (F8)
Work with others to improve customer service
Knowledge and Understanding for the whole Unit
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
92
Unit FM5X 04 (F8)
Work with others to improve customer service
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
93
Unit FM5Y 04 (F14)
Prepare for and participate in quality audits
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
94
Unit FM5Y 04 (F14)
Prepare for and participate in quality audits
Knowledge and Understanding
General
No
Description of Evidence
1
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
2
3
4
5
Industry/Sector Context Specific
Specific
1
1
2
3
4
95
Unit FM5Y 04 (F14)
Prepare for and participate in quality audits
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
96
Unit FM62 04 (F17)
Manage the delivery of customer service in your area of responsibility
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
97
Unit FM62 04 (F17)
Manage the delivery of customer service in your area of responsibility
Knowledge and Understanding
General
No
Description of Evidence
1
2
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
3
4
5
6
7
8
Industry/Sector Context Specific
Specific
9 10 11 12 13 14 15
1
1
2
3
4
5
98
Unit FM62 04 (F17)
Manage the delivery of customer service in your area of responsibility
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
99
Unit FM63 04 (F18)
Prepare sales proposals and deliver sales presentations
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
12
100
Unit FM63 04 (F18)
Prepare sales proposals and deliver sales presentations
Knowledge and Understanding
General
No
Description of Evidence
1
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
2
3
4
5
6
7
8
Industry/Sector Context Specific
Specific
1
1
2
3
4
5
6
101
Unit FM63 04 (F18)
Prepare sales proposals and deliver sales presentations
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
102
Unit FM64 04 (F19)
Sell products/services to customers
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
12
13
14
103
Unit FM64 04 (F19)
Sell products/services to customers
Knowledge and Understanding
General
No
Description of Evidence
1
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
2
3
4
5
6
7
8
Industry/Sector Context Specific
Specific
1
1
2
3
4
5
6
7
104
Unit FM64 04 (F19)
Sell products/services to customers
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met.
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
105
Unit Unit H41S 04 (BB3)
Manage corporate social responsibility
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
106
Unit H41S 04 (BB3)
Manage corporate social responsibility
Knowledge and Understanding
General
Industry/ Context Specific
Sector
Specific
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
1
1
2
3
4
5
6
7
107
Unit H41S 04 (BB3)
Manage corporate social responsibility
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
108
Unit H41T 04 (CA5)
Evaluate change
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
109
Unit H41T 04 (CA5)
Evaluate change
Knowledge and Understanding
General
Industry/ Context Specific
Sector
Specific
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
1
1
2
3
110
Unit H41T 04 (CA5)
Evaluate change
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
111
Unit H41M 04 (DA3)
Induct individuals into their roles
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
12
13
112
Unit H41M 04 (DA3)
Induct individuals into their roles
Knowledge and Understanding
General
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
Industry/
Sector
Specific
10 1 2 3
Context Specific
1
2
3
4
5
6
113
Unit H41M 04 (DA3)
Induct individuals into their roles
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
114
Unit H41V 04 (DA4)
Manage the redeployment of people
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
115
Unit H41V 04 (DA4)
Manage the redeployment of people
Knowledge and Understanding
General
Industry/
Sector
Context Specific
Specific
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
1
2
3
1
2
3
4
5
116
6
Unit H41V 04 (DA4)
Manage the redeployment of people
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
117
Unit H41W 04 (DB7)
Manage flexible working
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
12
118
Unit H41W 04 (DB7)
Manage flexible working
Knowledge and Understanding
General
Industry/ Context Specific
Sector
Specific
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
1
1
2
3
4
5
119
Unit H41W 04 (DB7)
Manage flexible working
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
120
Unit H41P 04 (DB9)
Promote staff wellbeing
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
121
Unit H41P 04 (DB9)
Promote staff wellbeing
Knowledge and Understanding
General
Industry/ Context Specific
Sector
Specific
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
4
5
6
7
8
9
10
1
2
1
2
3
4
5
122
Unit H41P 04 (DB9)
Promote staff wellbeing
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
123
Unit H41X 04 (DC3)
Mentor individuals
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
12
124
Unit H41X 04 (DC3)
Mentor individuals
Knowledge and Understanding
General
Industry/ Context Specific
Sector
Specific
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
1
1
2
3
4
125
Unit H41X 04 (DC3)
Mentor individuals
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
126
Unit H41Y 04 (DD3)
Develop and sustain collaborative relationships with other departments
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
127
Unit H41Y 04 (DD3)
Develop and sustain collaborative relationships with other departments
Knowledge and Understanding
General
Industry/ Context Specific
Sector
Specific
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
1
1
2
3
4
5
128
Unit H41Y 04 (DD3)
Develop and sustain collaborative relationships with other departments
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
129
Unit H420 04 (FE2)
Manage quality audits
Performance Criteria
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10
11
12
130
Unit H420 04 (FE2)
Manage quality audits
Knowledge and Understanding
General
Industry/ Context Specific
Sector
Specific
No
Description of Evidence
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
1
2
3
4
5
6
7
8
9
10 11 12 13
1
2
1
2
3
4
5
131
6
Unit H420 04 (FE2)
Manage quality audits
Notes/Comments
The candidate has satisfied the Assessor and Internal Verifier that the performance evidence has been met
Candidate:
Date:
Assessor:
Date:
Internal Verifier:
Date:
Candidate Recording Forms for SVQ Management level 3
© SQA 2008
132