CALL 13 TELSTRA
VISIT A TELSTRA STORE
telstra.com/bundleshelp
TELSTRA BUNDLES
LET THE
FUN BEGIN
C1000 APR13
GET YOUR
BUNDLE
GOING
Congratulations on your new Bundle. You’re all set to give your family
a more entertaining, organised and connected home – and we’re here
to help you make the most of it.
Everything you need to know to get the most out of your Bundle is
explained in this guide, so by the time you’ve finished reading
you’ll be ready to set up and enjoy your Bundle.
Depending on the Bundle you’ve taken up, it will include some or all of
the following great products and features, which work together to keep
your family connected and entertained.
GET IN TOUCH
02
Using your home phone
GET ONLINE
04
Using BigPond® Broadband
GET ENTERTAINED
05
Using T-Box®, BigPond® Movies
and Foxtel on T-Box
GET CONNECTED
08
With your T-Hub® 2
GET MOBILE
09
Bonus calls and internet
away from home
TAKE CONTROL
11
Managing your account
NEED HELP?
12
We’re here if you need us
03
GET IN TOUCH
USING YOUR HOME PHONE
Get ready to enjoy great rates,
features and services that make
it easy to keep in touch with
family and friends in Australia
and overseas.
TO START TALKING
01. Plug your phone line into its wall socket.
CALL OVERSEAS FOR LESS
Your Bundle includes low international
call rates to fixed line numbers in over
70 countries.
To see a full list of countries and rates, visit
telstra.com.au/home-phone/internationalrates. Below are some examples of rates
to popular destinations.
02. Turn on your phone and listen for the
dial tone. You can use your existing
home phone device to make calls.
DESTINATION
That’s it – you’re now ready to start
making calls.
Call connection fee
(per call)
45¢
Canada
1¢
France
3¢
Germany
5¢
Ireland
5¢
Italy
3¢
Japan
3¢
Malaysia
3¢
New Zealand
5¢
USA
2¢
UK
2¢
GET MORE FROM
YOUR HOME PHONE
Now your home phone is connected
to the Telstra network, you have
access to a wide range of great
features and services that
make calling easier.
Some, like MessageBank® and
Calling Number Display, come
included with your Bundle,
while others like Call Return
can be accessed for a small fee.
Visit telstra.com/bundleshelp for a
rundown of what’s available, and to
find out how to set up and use all
the different options.
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TO FIXED NUMBERS
(PER MINUTE)
If you want the freedom to make unlimited
overseas calls from your home phone to
selected countries – for a low fixed monthly
cost – an International Calling Pack is
the answer.
Take up a pack today, and talk for as long as
you want without worrying about the cost.
Check out the included countries below.
INTERNATIONAL CALLING PACK RATES
FOR $15/MTH
15
$
PER
MONTH
0¢
PER
MINUTE
0¢
CONNECTION
FEE
To fixed line and mobile numbers in these
countries: Bangladesh, Malaysia, Canada,
Singapore, China, South Korea, Cyprus,
Taiwan, France, Thailand, Hong Kong, USA,
India, Vietnam.
For pricing or to add an International
Calling Pack to your Bundle, call us
on 1800 007 736.
FOR MORE INFORMATION ON SETTING
UP FEATURES ON YOUR PHONE, VISIT
telstra.com/bundleshelp
Calls are charged in 60-second blocks.
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GET ONLINE
USING BIGPOND® BROADBAND
AT HOME
Your new BigPond Broadband
service is a great way to get online.
It runs on Australia’s largest fixed
broadband network, and you’ll be
browsing and emailing in no time.
STAY PROTECTED ONLINE
Automatic email protection
Your BigPond service makes online security
easier with a range of built-in and bolt-on
security features.
01. Open your modem kit and put the
installation CD into your computer.
Family-safe BigPond Security
It’s easy to protect your family, your identity
and your computer with BigPond Security’s
up-to-date protection. BigPond Security
can help:
02. Run the CD and follow the steps
to connect your modem, cables and
ADSL splitter (if needed).
• keep your kids safe online with Parental
Controls and Telstra Safe Social™
social networking protection
The CD will even help you set up your web
browser, email and home Wi-Fi connections.
• protect your personal and financial
details with Web Threat Protection
and BigPond Safecentral
IT’S THIS EASY TO GET ONLINE
• safeguard your computers and files with
advanced firewall and anti-virus protection.
All this is available from just $9.95 per
month, or you can try BigPond Security
free for 30 days if you’ve never used the
service before. For more information,
visit bigpond.com/security
BIGPOND EMAIL
Your Bundle comes with a complimentary
BigPond Email account. It’s a fully featured
email service that includes Microsoft®
Outlook.com and gives you access to a range
of features including online storage and
built-in Office® Web Apps. You can also
create and share files – plus there’s
instant messaging, and more.
Visit go.bigpond.com/emailupdate for
more info or call 13 3933 for help 24/7.
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GET ENTERTAINED
USING T-BOX®, BIGPOND® MOVIES
AND FOXTEL ON T-BOX
T-Box is a sophisticated, yet simple
to use set-top-box that’s big on
entertainment. It’s your passport
to digital free-to-air and BigPond®
TV, BigPond Movies, Foxtel on
T-Box, and more.
2. REGISTER YOUR T-BOX
1. SETTING UP YOUR T-BOX
02. enter the Registration Code that’s
printed on the base of your T-Box.
If you have a Telstra Entertainer Bundle Range
plan or you have added a T-Box to your bundle,
check out the ‘Getting Started Guide’ included
with your T-Box, and when you’re ready:
01. make sure your BigPond service is set
up (see page 04), and your T-Box is close
to your modem (plugged into your
ethernet or in good Wi-Fi range)
02. connect all the cables and power
03. turn on your T-Box and follow
the on-screen installation steps
(you’ll need to have your Wi-Fi
username and password handy).
Once you have your T-Box hooked up,
you’ll need to register it before you can
get it online. To do so:
01. login to telstra.com/tboxsetup
using your BigPond Email address
and Password (see page 04)
Remember to stay logged in if you want
to register for BigPond Movies and Foxtel
on T-Box.
3. REGISTER FOR BIGPOND MOVIES
4. ACCESS FOXTEL ON T-BOX
BigPond Movies provides great viewing options,
with over 6,000 movies and TV episodes
available to rent from $3.99. If you have a
Telstra Entertainer Bundle Range plan, you
need to register for BigPond Movies to access
your Foxtel on T-Box ‘Get Started’ package.
If you have a Telstra Entertainer Bundle
Range plan your Foxtel on T-Box ‘Get Started’
package will automatically appear on your
T-Box account screen. You’ll receive a credit
for the Foxtel on T-Box ‘Get Started’ package
on your bill.
To register:
•follow the links on telstra.com/tboxsetup
•make sure you have a valid credit card
available for age verification
•select from the 3 payment options – credit
card, debit card and Telstra Bill. You can
change your payment option at any time.
WANT TO ADD FOXTEL ON T-BOX
TO YOUR TELSTRA BUNDLE?
If you want to add Foxtel on T-Box to your
Telstra Bundle Range plan, you have two
options. Either add a T-Box to your Bundle
($15 per month for 24 months or $360
outright), and subscribe to the ‘Get Started’
Package ($19.50 per month), or even better,
upgrade to one of the Telstra Entertainer
Bundle Range plans. You must pass our
service qualification checks and your TV and
premises must meet minimum requirements
for T-Box and Foxtel on T-Box.
GETTING MORE
FOXTEL ON T-BOX CHANNELS
The ‘Get Started’ package has 11 popular
channels, including Discovery Channel,
Nickelodeon, MTV and Fox 8. You can add any
of the below channel packages for a monthly
fee, and get even more viewing options –
up to 30 Foxtel channels are available.
Visit telstra.com.au/tv/tbox/foxtel-tbox
for pricing and more information.
ENJOY THE SHOW
That’s it. Your T-Box is now ready for the
whole family to enjoy.
CHANNEL PACKAGES
The best way to find out how much you can
do is to grab the remote, and go exploring.
You’ll soon find BigPond TV channels
bringing you 24/7 Sport, News, Music
and Shopping, built-in TV Guide, YouTube,
apps like My Media on T-Box, Accuweather
and TuneIn Radio and BigPond Movies.
You’re now also set up to pause, record and
rewind free-to-air TV using your T-Box.
Sport
A selection of local, American, European and
adrenalin sports channels as well as the AFL
moments that matter to you.
Remember, BigPond TV, Foxtel on T-Box
and BigPond Movies are all unmetered
so they won’t use up your monthly GB
allowance, however other services use data.
Movies and Premium Drama
A great range of movies from a catalogue of
contemporary and favourite movie titles.
Including a selection of movies on-demand.
FOXTEL FROM TELSTRA 10% DISCOUNT
Entertainment
Gives you even more entertainment choice
for your family, with a range of kids programs,
general entertainment, music and
documentaries.
Please note your additional Foxtel on
T-Box packages renew automatically each
month unless you cancel the service.
As a Bundles customer, you’re now eligible for
a 10% discount on the monthly subscription
cost of any Foxtel from Telstra package.
If you already have Foxtel from Telstra, the
discount will be applied to your next bill.
IF YOU NEED HELP WITH SETTING UP
YOUR ENTERTAINMENT, CHECK OUT
telstra.com/bundleshelp
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GET CONNECTED
WITH YOUR T-HUB® 2
GET MOBILE
BONUS CALLS AND INTERNET
AWAY FROM HOME
If you’ve added a T-Hub 2 to your Bundle, you’ve selected an
incredible tool for making phone calls, messaging, organising
your family, checking information, enjoying a range of media
and more.
Depending on the Bundle you’ve chosen, it will come
with one or more of the following great ways for
your family to be in touch when they’re on the move.
GETTING CONNECTED
UNLOCK THE FEATURES
FAMILY CALLS BENEFIT
MOBILE BUNDLE BONUS
Before you set up your T-Hub 2, your home
phone service needs to be active. You’ll also
need to have your home Wi-Fi working and
have your BigPond username and password
handy (see page 04).
Now your T-Hub 2 is up and running,
you’ll want to take some time to get to
know all the great features, including:
Family Calls Benefit is set up as part
of every bundle. You can start making
unlimited voice calls within Australia:
• an address book with contact details,
photos and touch-to-call, message or
email feature
• between up to four eligible mobiles on the
same Single Bill as your Bundle
If you’ve chosen one of our Telstra
Entertainer Bundle Range plans or Telstra
Everyday Bundle, Telstra Max Bundle or
Telstra Pinnacle Bundle, you’re eligible to
receive the Mobile Bundle Bonus.
01. Make sure your T-Hub 2 is in Wi-Fi
range and close to your phone socket.
02. Use the T-Hub 2 set up guide to
connect all the cables.
03. Turn on your T-Hub 2 and follow the
set up steps on-screen (you’ll need
your Wi-Fi username and password).
The T-Hub 2 comes with a cordless handset,
as well as the fabulous touch screen tablet.
You can use either to make calls – and you
can expand your system to include as many
as 5 handsets or tablets.
Additional T-Hub 2 tablets are $312 and
handsets are $48 from any Telstra store
or online at telstra.com/shop
• a calendar the whole household can fill in,
check on and share
• the latest news, sport and weather,
for whenever you’re making plans
• a range of Android™ games, apps and more
that you can download from Google Play™
• front and rear cameras for capturing
special moments and making video calls
• from your home phone to any of those
four mobiles
• from any of those mobiles to your
home phone.
It’s the perfect way to keep in touch with
your family members when they’re out
and about. Watch out for a message from
Telstra to let you know when this feature
is active.
That means you can add $50 of bonus value
to up to four of your family’s eligible Telstra
Post-Paid mobile plans each month. All of
your mobile plans must be on the same
Single Bill as your Bundle to be eligible for
the Mobile Bundle Bonus. Your bonus
allowance can be used for calls, MMS
and SMS to standard Australian numbers
(excludes use overseas).
• access to thousands of worldwide
internet radio stations for non-stop
music, information and inspiration
• Access to 16 million songs at your
fingertips, unmetered, when you take
up a premium subscription to MOG at
mog.com, so you can listen to music
without affecting your BigPond usage
• enhanced listening and viewing enjoyment
through connection to your sound system
or TV (using an HDMI cable, sold separately)
• a video screen or digital photo frame,
for playing your favourite clips and pics
off any SD memory card.
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09
TAKE CONTROL
MANAGING YOUR ACCOUNT
We know you’re busy, so we’ve set up some great ways to
help make managing your Bundle a breeze. It’s all online
too, so you can check on your account when it is convenient.
MY ACCOUNT AND TELSTRA 24x7™ APP PAYMENT OPTIONS
Take control of your accounts and services
by tracking your estimated call and data
usage, and paying your bills, all in one spot.
With My Account and the Telstra 24x7™ App,
you can securely manage your accounts
and services at any time.
TELSTRA MOBILE BROADBAND
500MB STARTER PLAN
If you’re lucky enough to have a Bundle
including the Telstra Mobile Broadband
500MB Starter Plan, you’ll have access
to 500MB of mobile broadband data
to use in Australia each month on a
Telstra Mobile Network compatible
tablet or mobile broadband device.
your data usage can be tricky – so we have
made it easy for you to stay in control, using
the Telstra 24x7™ App and My Account. See
page 11 for more information about getting
set up to use these great services.
Top up with a Data Pack
If you think you’re going to go over your 500MB
allowance (or already are), you can top up your
data allowance with a Data Pack.
Need a Tablet or device?
If you need a new tablet or personal hotspot
device to use with your mobile broadband
SIM card, visit a Telstra store to check out
some great options.
Data Packs are available in set monthly
amounts ranging from 250MB to 8GB. You can
subscribe to a Data Pack so you get the extra
data every month. For pricing or to add a Data
Pack, visit My Account (see page 11 for details).
Get it going
To get online, simply take your mobile
broadband SIM card and:
Heading overseas?
It’s important to remember that your Telstra
Mobile Broadband 500MB Starter Plan and
any Data Packs you may have added only
include data usage within Australia.
01. place it in your compatible tablet or
mobile broadband device
02. switch on your device and start browsing.
Stay on top of your data usage
If you exceed your data usage allowance in a
monthly billing period, you’ll be charged 10¢
per MB for excess data. We know monitoring
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Any data you use overseas will cost
$15.36 per MB – so we strongly recommend
choosing a separate International Casual
Traveller Data Pack if you’ll be travelling.
Register for My Account
Go to telstra.com/myaccount, have your
account number handy and register now
for My Account.
Get the Telstra 24x7™ App
It’s available for use on iPhone, iPad,
Android™ smartphones and Facebook
(from your PC or laptop).
Download the Telstra 24x7™ App from the
App Store or Google Play™ and you can:
•manage your bill
•view your estimated call and data usage
•locate a nearby Telstra store.
You have a choice of ways to pay your bills as
they fall due. These include the convenience
of paying online, using your bank’s BPAY®
services, and a range of set-and-forget
Direct Debit options.
You can see all of your options in detail
at telstra.com/billpay
This bundle requires paperless billing and
electronic payment. A $2 fee will be applied
a month in arrears if you receive a paper bill
and/or make a bill payment in person or via
mail. Some exemptions apply. To set up Email
Bill, visit telstra.com/emailbill. To set up
Direct Debit or for information on other bill
payment options, visit telstra.com/billpay
REGISTER FOR MY ACCOUNT
telstra.com/myaccount
Once you’ve downloaded the app, simply
enter your My Account details so you can
view all of your linked Telstra accounts
and services. Without My Account, you
can only view limited information within
the Telstra 24x7™ App.
Please note: data charges may apply when
downloading the Telstra 24x7™ App.
Visit telstra.com/roaming for more info.
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NEED HELP?
WE’RE HERE IF YOU NEED US
If you still have questions about your
Bundle or need extra information,
check out telstra.com/bundleshelp
for a comprehensive overview of all
things Bundles, including
instructional videos, products
and features explained in detail,
links to 24/7 support, and more.
ASK THE CROWD
Whatever you need to know, you can
bet someone out there has the answers.
Fortunately, finding and asking them is easy
with Telstra Crowd Support. The Crowd is
a community of helpful people and they’re
always online to help. Simply post your
questions on telstra.com/crowdsupport
LEAVE IT TO TELSTRA PLUS
We know that solving technical problems
isn’t for everyone. So if you’d rather have a
technician come to the rescue, you’re going
to love our local IT experts – Telstra Plus.
With one phone call, you can arrange phone
support or a home visit for your technical
needs. Telstra Plus experts don’t stop at your
Bundle services either. They can set up,
connect, secure and repair a huge range of
devices like digital cameras, printers, PCs
and more. Just ask.
Call 13 7587 for more information, advice and
prices; or visit telstra.com.au/telstraplus
BROADBAND SUPPORT
If you’re having problems with your internet
connection, call BigPond® Technical Support
on 13 7663 for free assistance, 24/7.
THINGS YOU NEED TO KNOW
We update our offers regularly. Please check
telstra.com for our latest plans. Telstra service
not available in all areas. Telstra Entertainer
Bundle Range and Telstra Bundle Range plans are
available to customers with a 13-digit account
number. ADSL, Cable and BigPond® Velocity not
available in all areas or to all homes. Prices in this
brochure are for Telstra stores. Prices may vary at
Licenced Stores and Partners. “Usage” means
monthly combined upload and download data
transfer. 1 gigabyte = 1,000 megabytes.
Unused allowance expires monthly.
BigPond Broadband
Speeds slowed to 64kbps once you reach
your monthly usage allowance, or 256kbps
if your usage allowance is 100GB or above.
Family Calls Benefit
If you have an Ultimate Plan, New Ultimate Plan
or Ultimate II Plan, calls from your mobile service
are not included. The Family Calls Benefit will
be applied once all the services in your Bundle
are activated. Until such time standard charges
will apply.
Mobile Broadband
Charges apply for excluded usage and usage over
the included data allowance. Included data
allowance excludes content charges (including
third party charges) and use while overseas.
Unused allowances expire monthly.
Mobile Bundle Bonus
Eligible mobiles are mobiles on a Next G® Cap,
Freedom Connect, Telstra No Lock-In or Every Day
Connect plan that does not include unlimited calls
to standard Australian numbers. Any unused
allowance expires each month.
Standard calls
National calls to standard fixed line numbers
excludes some usage such as calls to premium
numbers (eg 19xx numbers), 1234 and 12456
numbers. Satellite numbers are not standard
mobiles.
T-Box® and Foxtel on T-Box
Your TV and premises must meet minimum
requirements and you must pass our service
qualification check.
T-Hub® 2
T-Hub 2 requires a compatible Wi-Fi modem.
Applications requiring GPS hardware cannot be
accessed or downloaded from Google Play™
using the T-Hub 2.
Telstra Plus
Services are not available on Linux operating
systems. You’re responsible for all data charges
(if any) associated with this service (including
downloading of any software, software updates,
drives, etc.). Unless otherwise stated, the cost of
any software/hardware is not included in the
price of Telstra Plus services.
Telstra Mobile Network
Coverage and speeds may vary due to factors such
as location, distance from the base station, local
terrain, user numbers, hardware and software
configuration and download source/upload
destination. For details of coverage areas visit
telstra.com/mobilebbcoverage.
Unlimited calls
If only a few calls are made, your average cost per
call may be more than on our other home phone
plans due to the higher monthly access charge.
iPad and iPhone are trade marks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple, Inc.
Facebook is a registered trade mark of Facebook, Inc. Android, Google Play and YouTube are trade marks of Google, Inc.
Foxtel marks are used under licence by Foxtel Management Pty Limited. DLNA Certified® is a trademark of the Digital Living
Network. The spectrum device and ™ are trade marks and ® are registered trade marks of Telstra Corporation Limited,
ABN 33 051 775 556. ® BPAY registered to BPAY Pty Ltd ABN 69 709 137 518.
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