Employee Engagement
Presented by:
Michele Clark – William Angliss
Sally Denning – KBT
Project Aim:
To identify HR interventions that:
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improve employee engagement
inspire and motivate employees to achieve
impact positively on the bottom-line
Employee Engagement:
Hewitt Associates:
… the measure of an employee’s emotional and
intellectual commitment to their organisation
and its success
Process:
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Literature review of engagement strategies – Hewitt
Survey, Sales Force, Built to Last, Jack Speaks, Jack
Welch etc
Interview/review with key staff on employee
engagement at KBT and William Angliss
3 x external interviews with HR/OD Managers from
best practice companies
Data analysis
Recommendations for consideration by the TAFE
system
Literature Research: Key Points
Source: Hewitt Associates
… A key component is shifting from employee
satisfaction to employee engagement …
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Employee engagement measures the employee’s
connection to the business
Identifies where strategic HR interventions need to
focus
Literature Research: Key Points
Source: Porras & Collins ‘Built to Last’
… A key aspect that assists the long term success of
an organisation is its core ideology …
Development of a culture that has:
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A clear purpose which engages the heart and mind of the
employee
Values which align with individual’s and the organisation’s
purpose
A core ideology which stands the test of time
Literature Research: Key Points
Source: Dattner Grant Study on Best Employers
Common Characteristics of Best Employers
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Strong Executive Commitment
Aligned and Supportive People Practices
Strong Culture & Values
Highly Engaged Employees
Note:
Variation in employee engagement is directly related to
leadership effectiveness
The William Angliss Experience
Source: William Angliss HR Team
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People Management Framework & Workforce Management Plan
Learning & Development Plan & Skill Development Matrix
Staff, Health & Wellbeing Initiatives
Performance Management System
Innovation & Customer Relationship Management Culture
Salary Sacrificing Scheme
Flexible Work Arrangements
Social Club
Communication Strategies: newsletter, emails, staff meetings
Reward & Recognition Program
Measures: Survey, Balanced Scorecard, People Mgt Metrics
The Kangan Batman TAFE Experience
Source: General Manager, Organisational
Development
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Institute involvement in Strategic Plan
Professional Development Program
Management Development Fund
Staff Health and Wellbeing Program
Leadership Culture Development
Innovation Culture Development
Performance Development Process
Salary Sacrifice Scheme
3BL and Community Responsibilities
Communication Strategies: K-Files, Organisation Change intranet
site, Emails, Institute Briefings
Measures: Staff Survey, Leadership Survey, Strategic Report
Cards, Staff Development Reports/Metrics
Review of 3 Best Practice Companies:
Employee Engagement
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Holden
General Mills
Flight Centre
Hewitt Associates: Employee Engagement
Hewitt Associates – 3 survey instruments:
 Employee engagement survey
 CEO questionnaire
 People Practices Inventory
Hewitt Associates: Findings of Best
Employers
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High quality leadership: who believe and are
passionate about the rhetoric of employees being
their most important asset
Develop talent: developing leaders and identifying
high potential employees
Inspiration & passion for outstanding achievement:
recognise and celebrate achievements with
enthusiasm
Create a compelling employment experience: clear
about what they stand for and working tirelessly to
deliver on that promise to their people
Key Observations:
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Employee engagement is a significant factor that
contributes to organisational success
All organisations interviewed including TAFE are doing
great things with engagement
The external organisations have an integrated
approach to employee engagement and proactively
measure progress
External organisations have a “proud” factor that wasn’t
as obvious in the TAFE situations
The TAFE sector often undersells its strengths
Activity:
Using the information you have heard, the
distributed article and chart :
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Reflect on what you believe TAFE’s can do to
improve employee engagement – moving
forward
Summary Recommendations:
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Strategies to highlight the benefits of a career
in TAFE
Strategies to improve integrated approaches to
employee engagement in TAFE and to identify
best practice
Increasing the “Proud Factor” in TAFE