Registered Manager
Job pack
INTRODUCTION
Welcome and thank you for your interest in this role. I enclose further information about this
position in the documents provided, with a few words from me by way of introduction, which I
hope will help you decide if this is the role for you.
About Action on Hearing Loss
Action on Hearing Loss is the new name for RNID. We celebrated our 100th birthday in June
2011 and as we enter our second century we still urgently need to reach those with
deafness, tinnitus and hearing loss, those at risk of losing their hearing and those who do not
realise how isolating hearing loss can be.
Our new name makes our intention clear. As Action on Hearing Loss we’re working for a
world where hearing loss doesn’t limit or label people, where tinnitus is silenced and where
people value and look after their hearing. We aim to change the lives of deaf and hard of
hearing people and we do this in a number of ways; campaigning and lobbying, raising
awareness of deafness and hearing loss, providing a variety of services and carrying out
research.
Action on Hearing Loss produces an Impact report each year, showing how we’ve changed
the world for people who are deaf or hard of hearing. You can read about our achievements,
watch people telling their own stories and find out what we’ve got planned for next year by
visiting our website www.actiononhearingloss.org.uk
About Care and Support at Action on Hearing Loss
Our Care and Support services give specialist care and support for deaf and hard of hearing
people with additional needs. We offer a wide range of high quality residential and
community services across the UK. We always aim to create a communications
environment tailored to the people who use our services, so they can make real choices
about their lives and live as independently as possible.
Our team of professional and expert staff are the key to delivering services that help deaf
and hard of hearing people change their lives.
What are our aims?
Our vision is a world where deafness and hearing loss are not barriers to opportunity and
fulfilment. Our aims show our commitment to the vision and to people who use our services.
We are committed to person centred working. Everyone who uses our services has the right
to:
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Privacy, dignity, choice, maximum possible independence and support to help reach
their full potential.
Communicate in their chosen way.
Be valued and respected as individuals, recognising that everyone is different and
offering equal opportunities.
Everyday life opportunities through support from our staff.
Be involved in the planning of their own care or support.
Live safely and securely and to a comfortable standard.
Influence the type of services that we provide.
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Confidential access to information about themselves, and to know how we might share
this information with others.
An independent advocate if they want one.
Make a complaint about any service and to have their complaint investigated using our
complaints procedure, in a way they can understand.
All of our services have a version of this promise. We aim to tailor this to the communication
needs of the people who use them so that it is completely accessible to them.
This is an opportunity for an experienced manager to utilise their skills to make a difference
to the lives of seven adults with hearing loss and additional disabilities.
WORKING IN CARE AND SUPPORT
We want to provide the best care for people who use our services and to do so we need our
employees to be as committed and enthusiastic to this aim as we are. It’s so important that
you and we make the right decision. People who use our services need stability from the
people around them and it’s important to build lasting positive relationships.
Deafness has a profound effect on language and communication. Many people we support
communicate using British Sign Language (BSL) or other preferred forms of communication.
BSL is visual and spatial and the recognised language of Britain’s D/deaf community. We
believe we have worked creatively using person centred thinking tools and BSL / pictorial
formats to support people to make a difference in their lives.
There is a real commitment to person centred thinking. In 2009 we started training
programmes in person centred approaches for all Care and Support staff and this continues
for all those who join us. For more information on the work we do and to hear some of the
stories of the people we support visit: http://www.actiononhearingloss.org.uk/supportingyou/care-and-support.aspx
About Pendean Court service
Pendean Court is one of Action on Hearing Loss’s small homes situated in the busy market
town of Liskeard. Over the last twenty five years Pendean Court has developed a solid
reputation for providing a high quality service to the people who choose to live here. The
home provides accommodation for 7 People who are sensory impaired with additional
needs, and at our last CQC inspection we continued to receive positive feedback for the
quality of the service we provide resulting in a Good rating.
Our overall philosophy is to provide specialist care and support for people with sensory loss
and learning disabilities, encouraging individual choices with regard to personal development
and life style, social, educational and employment opportunities.
We empower people who use our service to take the lead, with choice being the defining
principle and putting the people who use our service at the centre of their care. The
emphasis is on “doing with”, or supporting people to do for themselves, not “doing for”.
Promoting independence is another key principle.
We work closely with families and other professional agencies, and are very proud of the
positive reputation we have with these groups. Many people are concerned about their lack
of BSL (British Sign Language) skills, especially in a home where there are 7 Deaf people,
We understand this fear as we have experienced it ourselves or have personal experience of
communication difficulties in our lives. As a team we can help you learn BSL and
understand Deaf culture through working in a Deaf environment. Action on Hearing Loss we
are also committed to training all staff up to CACDP/Signature Levels 1 and 2.
Is this the job for you?
To enable you and us to decide if this is the right job we always try to interview at the
location in which you will be working to give you the opportunity to see how we do things and
gain first-hand experience of the people who use our services and the team you will be
working with. We actively seek to include people who use our services in our recruitment
and selection processes.
We also encourage at all interviews that you ask us questions about the job. The interview
process is not just for us to decide if you are right for the job but for you to decide if the job is
right for you.
Rewards and challenges
Choosing to work in Care and Support is one of the most fulfilling and exciting decisions you
can make. Our hours are varied and our dress code relaxed. Having said that, we’re
serious about what we do and we expect you to be too. With any job there will be ups and
downs but working in social care has very specific rewards and challenges. The following
information comes from those who would be able to best answer what these are – our
employees.
Rewards
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The variety of work - no one day is ever the same. You will support people who use
our services in leading active and independent lives. Your work will depend on what
the people we support have planned - it could be a morning in the bank, a day at
college taking part in an art class, or a week in Majorca.
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Seeing what you do has an immediate impact on the people you support –By
listening to people and understanding who they are, their skills and talents, you can
be part of supporting people to work towards their individual goals and dreams.
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The support and advice you receive from your team - We believe strongly in the
value and importance of teamwork. We encourage our employees to share
knowledge and learn from each other. All our care and support teams have regular
staff meetings so everyone knows what’s going on.
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Extensive core training and learning programme focused on your development
and high quality services - we are committed to the learning and development of all
employees. Our structure within Care and Support is linked to core training required
for roles. We have a training plan related to the needs of people we support.
Challenges
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The hours - Our jobs have varied hours that revolve around the people who use our
services and providing the best possible care and support. The normal working
hours of this post will mainly be 9-5 Monday to Friday. However, the post requires
flexibility of working hours, according to the needs of the services. The post will also
involve providing out of hours on-call, on a rota basis.
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The main areas we work in – We support deaf and hard of hearing people with
additional needs such as mental health needs/learning difficulties, physical
disabilities or behaviour that challenges our services. We will ensure that you
receive relevant training and support to enable you to support these individuals and
make a real difference on their lives by helping them with their needs and
behaviours.
How to apply?
If you think you have the skills and experience and would love the challenge of this job I’d
like to hear from you. To apply for the role please submit an application form to
[email protected] by the closing date.
If, having read the information pack you would like any further information in relation to the
post or to have an informal discussion about this opportunity either by telephone at 01803
618964 or by email to [email protected]
I look forward to receiving your application.
Yours sincerely
Roy Woods Head of Services (South West & West Country)
JOB DESCRIPTION
JOB TITLE:
REGISTERED MANAGER PIPPIN HOUSE
LOCATION:
PENDEAN COURT
DEPARTMENT:
WESTCOUNTRY RESIDENTIAL
DIRECTORATE:
CARE & SUPPORT
PURPOSE OF JOB To manage and deliver a person centred service for people who use
our services. To perform the role of Registered Manager of Pippin House, a CQC registered
care home. To manage and coordinate the staff team to enhance, develop and maintain the
potential of the people using our services, extending contact with the community.
KEY ACCOUNTABILITIES AND RESPONSIBILITIES
PEOPLE WHO USE THE SERVICE
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To process new referrals and undertake assessments for people who use our
services.
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To ensure all services are provided within a person centred ethos and enhance
opportunities for involvement and responsibility for people who use our services.
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Plan, organise and participate in supporting people. Promote a variety of social and
leisure activities and support people with their everyday needs through informed
choice.
To support the Head of Services with the development of Pendean Court and West
Country Residential Services.
MANAGEMENT/SUPERVISION
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Be part of the on-call rota for the service.
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Undertake formal supervision, appraisals and other management meetings in
accordance with Action on Hearing Loss Policies and Procedures.
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To co-ordinate the rota ensuring that all staff are effectively deployed across the
home.
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To communicate messages to the staff team through appropriate channels including
team meetings and/or communication books.
SERVICE MANAGEMENT
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To comply with all requirements of CQC. Ensure that the Fundamental Standards of
Quality and Safety and meet,
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To actively meet ISO9001 requirements.
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Comply with all contractual obligations including those with Local Authorities, and
work positively with our Stakeholders.
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To support the Head of Service to identify and implement the operational plan for the
area with key objectives and progress reports.
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Assist with audit visits to monitor compliance/quality and provide action plans to
support the continuous improvement agenda.
ADMINISTRATION AND FINANCIAL MANAGEMENT
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Manage the budget for the service, including monthly/ quarterly accuracy checks and
error correction, monthly/quarterly variance analysis as required, quarterly
forecasting and annual budgeting preparation.
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Ensure that all financial targets are met and where there is a deviation from target
that this is discussed and approved by your manager.
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To have full responsibility to achieve anticipated contribution
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To maintain and update written and computerised records alongside our document
control policy, as required, in line with the Action on Hearing Loss policies and
procedures and legislative requirements & be involved in the development of service
policies and procedures.
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To report agreed KPI’s.
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To provide support as appropriate with benefits, banking and budgeting issues for
people who use our services.
COMMUNICATION AND RELATIONSHIPS
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To contribute to effective communication with people who use our services, their
relatives, friends, professional helpers and other members of staff.
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To facilitate meetings to ensure the involvement of people who use our services in
consultation and decision making.
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To sustain and develop contacts with internal and external stakeholders in the area,
enabling the effective growth and development of new services and analyses new
business opportunities.
PERSON CENTRED PLANNING
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To support people who use our services to think about, plan and achieve goals and
develop their involvement in their plans using person centred plan (PCP).
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To lead the team with person centred team planning and ensure that outcomes are
recorded and monitored.
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Enable individuals to be at the centre of their care package using appropriate Person
Centred approaches to plan, implement, monitor and review their support as part of a
continual process.
TRAINING
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To carry out appraisals and deliver local in-house training as required, ensuring your
service meets minimum training requirements as set out by the organisation.
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Ensure the continued professional development of all staff within the service
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To actively participate in own supervision, appraisals and training programmes
necessary for professional development and specific to the needs of people using
our services.
EQUAL OPPORTUNITIES
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To offer and support people with a range of new experiences & to encourage and
support people to develop and pursue their own cultural interests.
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To encourage an awareness of individual’s rights and responsibilities as citizens in
their own home and within the wider community.
HEALTH AND SAFETY
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To ensure the general well-being, safety and security of everyone who uses the
service by continually assessing risk taking.
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To ensure appropriate monitoring and review systems are operating within the
Service and best practice values underpin these systems.
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To maintain high standards of health, safety and hygiene, ensure a clean and safe
environment, support the people who use the service with their domestic
responsibilities and personally undertake cleaning tasks as necessary.
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To work within agreed Health & Safety policies and procedures, support people with
their awareness of specific and general health issues & support people as
appropriate in taking & monitoring their medication and liaising with other health
professionals.
TEAM WORK
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To lead team meetings, work within policies and procedures as agreed by the team
as a whole or at the instruction of the Head of Service.
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To support and provide induction to new team members, relief workers or volunteers
and work within a team culture which provides support and encouragement to all
team members regardless of job role.
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To develop positive and professional relationships with all team members and
partner organisations.
SAFEGUARDING
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To be aware of the vulnerability of the people you work with and be alert to potential
for abuse.
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To use local and national policies and procedures for recognising, recording,
reporting and participating in safeguarding protocols
OTHER
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To drive the Action on Hearing Loss vehicle as required (if in receipt of a full/clean
driving licence).
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This job description is a general guideline only. You may be required to undertake
duties not outlined above at the request of a senior manager
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To carry out the duties and responsibilities of the post at all times in compliance with
all of Action on Hearing Loss policies, including Information Governance, Equal
Opportunities and Health & Safety.
IMPORTANT INFORMATION
This post is exempt from the terms of the Rehabilitation of Offenders Act (Exemption Order
1975) and you are therefore required to disclose all criminal convictions and cautions
including those, which are 'spent'.
This post is also subject to enhanced Disclosure and Barring Service clearance. All
successful candidates must satisfactorily clear a DBS Adults Barred List check by DBS.
Action on Hearing Loss complies with the DBS Code of Practice. If you would like a copy of
this please contact us.
If you do need to disclose any criminal convictions or cautions please place declaration,
sealed in an envelope marked ‘HR Advisor, Private & Confidential, Addressee Only', and
attach to Application Form.
PERSON SPECIFICATION
QUALITIES/KNOWLEDGE
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A recognised appropriate professional qualification in Social Care, e.g. Registered
Manager’s Award, NVQ 4 in Health and Social Care, NVQ 4 in Leadership and
Management of Care services/Level 5 Diploma in Leadership for Health and Social
Care.
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Knowledge of the regulatory framework for Care homes
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Knowledge of person centred working
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Good standard of written English. GCSE level or equivalent.
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Good communication skills, CACDP Level 1 or willingness to learn British Sign
Language skills.
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Knowledge of issues relating to equal opportunities and how these can affect the
people we support, staff and volunteers.
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An awareness of deaf issues and the potential impact of these on individuals.
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Ability to work independently, this will involve taking responsibility for all aspects of
care home management.
EXPERIENCE
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To be able to demonstrate Person Centred thinking and how this benefits people
who use our services.
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Experience of person centred planning and using person centred thinking tools.
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Experience of working in a similar role with the ability to demonstrate knowledge of
the needs of people using our services and relevant legislation.
Experience of working with people with challenging behaviour, mental health
disorders, dementia, learning disabilities and dual-sensory loss or similar.
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Experience of planning and organising your own work and the work of your team,
with the ability to plan and manage time effectively.
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Experience of managing and supervising staff
VALUES AND BEHAVIOURS:
We have 3 core values at Action on Hearing Loss: People, Passion, Partnership. They
reflect what we are like at our best and what we aim to be more like, more of the time. They
guide how we act, behave towards others and go about our day to day work.
People
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We treat people with warmth, dignity and respect.
We show kindness, care and understanding.
We treat people how we would like to be treated.
Passion
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We work with enthusiasm and energy.
We strive for high standards and always try to do our best.
We innovate, take risks and try new things.
Partnership
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We listen carefully to others and try hard to understand.
We share insights, ideas and resources.
We act with integrity, building trust.
TERMS AND CONDITIONS
LISTED BELOW ARE SOME OF THE KEY BENEFITS OF WORKING WITH US
POST:
SALARY:
The starting salary for this post is £25,283.00
PROBATIONARY
PERIOD:
Confirmation of appointment is subject to the successful completion of
a probationary period of six months
HOURS:
37.5 hours per week but from time to time it may be necessary to work
additional hours to complete your duties. Your normal hours will
mainly be 9-5 Monday to Friday, but you will be required to work
flexibly.
HOLIDAYS:
The annual leave year is from 1 April to 31 March. The entitlement for
this post is 25 days plus 8 days statutory/bank holidays per year.
SICKNESS:
A comprehensive sick pay scheme is provided by Action on Hearing
Loss
PENSION:
In line with Government legislation (Pensions Act 2008), you will be
automatically enrolled into the Action on Hearing Loss Group Personal
Pension Plan (GPP) if you meet relevant qualifying criteria. If you are
auto enrolled, you will contribute 1% and Action on Hearing Loss will
contribute 2%. Further information on automatic enrolment can be
found on www.gov.uk.
All Action on Hearing Loss staff who do not belong to Defined
Contribution Pension Scheme which was closed to new entrants from
31 May 2012, will be entitled to automatic Life Assurance of £50,000.
EQUAL
We have an Equal Opportunities and Diversity Policy and all
OPPORTUNITIES: employees are expected to develop an understanding of and
commitment to equal opportunities.
This post is exempt from the terms of the Rehabilitation of Offenders Act (Exemption Order
1975) and you are therefore required to disclose all criminal convictions and cautions including
those, which are 'spent'.
This post is also subject to enhanced Disclosure and Barring Service clearance. All successful
candidates must satisfactorily clear a DBS Adults Barred List check by DBS. Action on Hearing
Loss complies with the DBS Code of Practice. If you would like a copy of this please contact us.
If you do need to disclose any criminal convictions or cautions please place declaration, sealed
in an envelope marked ‘HR Advisor, Private & Confidential, Addressee Only', and attach to
Application Form.