ALSO Enterprise Services GmbH looks forward to working with you as
Dutch Customer Happiness Agent Digital Services (m/f)
Fulltime in Berlin
ALSO Enterprise Services GmbH belongs to ALSO Holding AG (Emmen/Switzerland). ALSO brings providers and
buyers of the ICT industry together. The company offers services at all levels of the ICT value chain from a single
source. In the European B2B marketplace, ALSO bundles logistics services, financial services, supply services,
solution services, digital services, and IT services together into individual service packages. ALSO's portfolio
contains more than 160 000 articles from some 350 providers. The Group has around 3 400 employees throughout
Europe. In fiscal year 2014 (closing on December 31), the company generated net sales of 7.2 billion euros.
Your job description
Your profile
 Effectively manage incoming requests via
standard channels (phone, email, chat)
 Native speaking in one of languages mentioned
above - Dutch
 Identify customer's needs to achieve satisfaction
 Passionate about high level customer service
 Pro-actively reach customers and make call-out
activities to increase the sales
 Experiences in a strongly service oriented industry
(e.g. call center, hotel)
 Resolves service incidents by clarifying the
customer's complaint; determining the cause of
the incident; selecting and explaining the best
solution to solve the problem; expediting
correction or adjustment; following up to ensure
resolution
 Self-motivated and highly dedicated approach for
work, Understanding of the value of the
customers, Excellent communication skills (written
and verbal), Ability to communicate effectively in
English
 Meet the Customer Happiness team's customer
satisfaction goals Management, Take the extra
mile to engage the customers, Follow
communication guides and processes
 Excellent organizational and communication skills
and the ability to multitask and prioritize workload,
Team player, Basic IT skills (MS Office), Interest
in technology and/or cloud business is a plus,
Experience of technical writing is a plus
We look forward to receiving your application and salary expectation. If you have any questions pertaining to this
job offering, please contact: Mrs. Alexandra Jagusch, E-Mail: [email protected]
ALSO Enterprise Services GmbH
Wegedornstraße 36  DE-12524 Berlin  Telefon +49 30 96252500  [email protected]  www.also-services.de  www.also.com