IM Professional Services
Overview for PCC-MD
Michael Diamant
Bob Arsenault
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Agenda
■ Ingram Micro Services
■ Professional Services Approach
■ Current Professional Services Offerings
■ Next Steps
■ Q&A
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Ingram Micro Professional Services
Professional & Training
Services
– Solution Education
– IM Expert Services
– Manufacturer Education
& Certifications
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IM Professional Services
Ingram Micro is dedicated
to uncovering and investing in ways
to help our partners extend and develop
their IT services businesses safely,
with minimal investment & business risk.
■ Leverage partners’ trust in Ingram Micro to enable them
to take advantage of prime, high-value opportunities that
may demand more expertise than in-house
■ Move product faster to market, extend and support
greater product sales
■ Support emerging technologies
End
Customer
Reseller
Ingram
Micro
(Trusted
Advisor)
(Trusted
Provider)
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IM Professional Services
service
providers
services
customers
VAR  Resellers  MSP  Vendors
IM Professional Services
Plan
Implement
Manage
Support
Benchmarking  Assessment 
Planning  Strategy  Design
Certification  Pre-Sales Tech
Support
Benchmarking  Installation 
Configuration  Tuning  Testing
 System Integration  H/W-S/W
Upgrades  Application
Development  S/W
Customization  Migration
Benchmarking  Administration 
Asset Management  Systems
Management  Performance
Tuning  Production Control 
Back-up and Archiving 
Replication  Help Desk  Remote
Infrastructure Management 
Relocation
Benchmarking  Warranty  Asset
Disposition  Break-Fix 
Hardware Support  Software
Support  Business Recovery 
Training/Certification  RecyclingRemarketing
< I M L i n k >
IM Reseller Partner Network  IM Vendors Partner Network  Staffing Partners  IM Certified
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Advantages for our Solution Providers
■ IM is a Trusted Source with proven capability to deliver with
consistency, predictability, and quality
■ Access to a comprehensive portfolio of tools, products, and services
for a complete solution
■ Pre Sales Technical Support
■ Subject matter experts in a variety of vertical markets and
technologies that can be used to augment and extend internal
resources
■ Ability exploit new or expanded service and product revenue streams
■ Sales, Customer Support, Finance, Integration Services and Logistics
Support for your business
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Current Professional Services Offerings
Wireless Network Assessment
Virtualization Health Check
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IM Wireless Network Assessment
■ Review existing WiFi infrastructure and requirements
■ Analyze Customer Site floor plan and propagation
■ Identify coverage and interference issues
■ Active and/or Passive Surveys
■ Provide recommendations
– (including BOM if requested)
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Findings and Recommendations
■ Prioritized List of Risks Identified
– High; immediate action required
– Moderate; potential action required
– Low; deviation from best practices
■ Recommended Architecture
– Access Point placement and configuration
 Physical location
 Channel setting and power
 Installation instructions
– Best Practices
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Rationale for a IM Wireless Network Assessment
■ “I want to protect my network from non authorized
devices”
■ “I have a number of employees that are bringing their
own wireless devices to work”
■ “I want to expand our service offerings to include
wireless network design and deployment
■ “We have had wireless network congestion and want
to improve our overall network performance”
■ “This is not my area of expertise and I want to
begin wirelessly enabling my business”
■ “I don’t have time to stay up to date on the latest
products and best practices”
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Benefits to You & Your Customer
■
■
■
■
■
■
Improved Performance > Better Customer Experience
Increased Efficiency > Enhanced ROI
Isolate BYOD > Reduced Congestion
Best Practices > Well Architected Network
Optimize Infrastructure > Fewer Problems
Enable New Applications > New Functionality
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IM Virtualization Health Check
■ Review architecture and operations
■ Analyze configuration and workloads
■ Identify gaps and findings
■ Provide recommendations & roadmap
Coming soon..
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Recommendations & Roadmap
■ Prioritized Findings
– Critical, Short-term, Long-term, Nice-to-have
■ Recommendation Approach
– Best in class solutions - HW, SW, systems, tools
– Organizational – service-centered, catalog
– Operational – provisioning, monitoring,
problem/incident mgmt.
– Technical – consistent configurations, backups,
patching
■ Roadmap Approach
– Driven by goals & objectives
– Private, Hybrid, Public, mixed platforms
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Use Cases for a IM Virtualization Health Check
■ “I want to drive more business value from my IT
infrastructure”
■ “This is not my area of expertise and I want to begin
the transformation of my business”
■ “I host a large multi-tenant environment and want the
cost savings of streamlining my operations”
■ “I want to expand our service offerings without a
significant investment”
■ “We have had downtime and issues and want to
improve our SLA”
■ “I don’t have time to stay up to date on the latest
technologies, best practices, tools”
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Benefits to You & Your Customer
■
■
■
■
■
■
Peace of Mind > Customer Loyalty
Lower TCO > Remain Competitive
Align Roadmap to Objectives > Plan of Action
Avoid potential outages > Protect Brand
Education & Best Practices > Stay Current
Optimize infrastructure > Less/Delay Future
Investment
■ HA & DR > Maintain/Increase SLA
■ Better Performance > Better Experience
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Trusted Provider
■ Value Proposition for
Resellers
– Enhances Trusted Advisor
value to Customer
– Drags core/cloud products
and services (Server,
Storage, Network, SW,
Cloud)
– Remediation product and
services sales as result of
Health Check
– Proactive identification of
Customer needs and issues
Trusted Advisor
■ Products and services to wrap
around the solution
– Physical – Servers, Storage,
Network, Backup
– Licensing - Acquire software
licensing VMWare/Microsoft,
transition licensing through
Ingram Micro
– Services – Planning,
Implementation/Remediation,
Support Services
– Cloud – Cloud Mgmt. Services,
Communication & Collaboration,
Infrastructure, Security, Business
Apps
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New Offerings – Coming Soon
■ Security Assessments
– Penetration Test
– Web App Vulnerability
■ VCE Implementation
– Vblock 100/200 D&I
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Website
■ Info - IngramMicro.com/ProfessionalServices
■ SOW/RFP Submittals - IngramMicrolink.com
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Getting Linked Up with
IM Professional Services
Sales and Support Assistance
[email protected] | (800) 456-8000 x67247 | x66686 | x66492
To become an Service Provider or Order Professional Services
[email protected] | (800) 235-4128
Follow us
Ingram Micro Professional Services
@IMProServices
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Questions
Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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Confidential and proprietary information of Ingram Micro Inc. — Do not distribute or duplicate without Ingram Micro's express written permission.
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