Orbitz for Agents User Training: Registering New Agents
February 11| 2013
Orbitz for Agents > Getting Started
Orbitz for Agents enables you to
leverage Orbitz Worldwide’s
inventory to service your
customers - - all while earning
commissions and generating new
revenue for all online bookings.
Agents own their customers and
their customers’ information.
Orbitz will not use customer
information for marketing or
solicitation purposes.
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Orbitz for Agents > Getting Started
The commission levels are defined by
Orbitz and are listed on the next page
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Orbitz for Agents > Making a Booking > Agency Commission
Commission Amount
When Paid
Packages that include a hotel room
4% of Gross Bookings provided that the
package reservation includes a hotel
reservation regardless of supply source
Earned at the time the reservation is
consumed
Packages with only Air + Car
$5 USD per package
Earned at the time the reservation is
consumed
Hotel-Only Reservation
10% of Gross Bookings
Earned at the time the reservation is
consumed
Travel Insurance
60% of Net Revenue
Earned at the time the reservation is
consumed
Commissions Are Payable for Bookings Made Online Only
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Orbitz for Agents > Getting Started
Click on “Update” to access your
company profile and update your
contact information.
You can also click on “Company
Profile” (highlighted in red)
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Orbitz for Agents > Getting Started > Company Profile
On all customer itineraries your agency
and customer service number will appear.
The customer would not know that Orbitz
was involved in the booking, as these are
your customers.
Marketing copy that appears on customer
itinerary emails.
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Orbitz for Agents > Getting Started
Click on “Update” to set your
defaults for commissions,
fees, and travel insurance
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Orbitz for Agents > Getting Started > Company Settings
You earn a commission on every itinerary you
sell online. You can generate additional revenue
by adding a mark-up (not visible to the
customer) or service fee (visible to the
customer) to each itinerary. With this screen you
can set the default maximums.
Travel insurance is a valuable service for
travelers and a means of increasing your
commissions.
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Orbitz for Agents > Getting Started
Click on “Agents” to add a new agent to
your agency. Any online bookings
made by these agents will result in a
commission check being sent to your
agency.
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Orbitz for Agents > Getting Started > Add an Agent
When you access the “Agents” screen the system will show you
each of the agents listed as being part of your agency.
To add an agent to your agency click “New Agent”
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Orbitz for Agents > Getting Started > Add an Agent
Assign the new agent an id and select a password. If
you click on “Requires Reset” the system will prompt
the new agent to pick a new password when they
next log-in.
Only the agency administrator should have
this checkbox checked. An agency
administrator can run reports on agents, as
well as view their profiles and passwords
Once you have entered the required information
(identified by the red asterisks), click on “Create
Agent.” This will update your agency’s list of agents
and automatically send new Orbitz for Agents log-in
information to your agent.
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Orbitz for Agents > Getting Started > Add an Agent
For each agent you add you’ll see their user profile appear
on your agency’s user screen. By clicking-on their name
you’ll be able to access their profile.
To continue to add agents, click no “New Agent” and repeat the steps on the
previous slides.
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Orbitz for Agents > Manage Your Business
Generate a report of your total sales
during a particular
date range
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Orbitz for Agents > Travel Agency Reports > Sales Report
To generate a report for online sales during
the previous month, set the “From Date” to
6/1/2012 and the “To” date to 6/30/12. The
resulting report will only cover June sales.
Run a report on Trip Start/End date to see
who traveled during the month. Orbitz pays
commission on consumed travel booked
online.
You can select one of two types of reports. The “Details” report allows you to view
each of the reservations. This report is helpful, as you can compare the sold
itineraries with those in the “Commissions Report” where you’ve earned the
commissions.
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Orbitz for Agents > Travel Agency Reports > Sales Report > Details
This report details each of the itineraries sold during the time period you searched. If
you click-on one of the itineraries (Conf. numbers beginning with “NG”), you can see
all of the details associated with that itinerary.
To reconcile your commissions, you can use this report and compare it to the
“Commissions Report” (later slide) for the same time period.
Remember, you’re paid commissions at different times, as was shown in the earlier
slide. For example, a hotel reservation made in Feb. for a stay in March would result
in you getting paid in April. This is because hotel reservations are paid when
consumed - - in this case the reservation was consumed when the guest arrived in
March.
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Orbitz for Agents > Travel Agency Reports > Sales Report > Details
If you click-on one of the itineraries, you can see an
overview of that itinerary (box to the right).
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Orbitz for Agents > Manage Your Business
Generate a report of the commissions you’ve earned from your sales.
Remember: you only earn commissions according to the percentages
and at the time the reservation is consumed.
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Orbitz for Agents > Manage Your Business > Commissions Report
This report allows you to search to see what
commissions you’ve earned on the itineraries you’ve
sold. Remember, that you earn a commission
according to the earlier chart and at the time the
reservation is consumed.
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Orbitz for Agents > Manage Your Business > Commissions Report
For those reservations that are consumed, you’re paid
commissions the following month. E.G. reservation made
in Feb. for hotel reservation in March. Once the guest
checks-in in March, your commissions check for March
will reflect the commission from this itinerary.
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Orbitz for Agents
If you have additional questions, you can
also consult our Frequently Asked
Questions (http://www.bit.ly/8YycUx)
or drop us a line at:
[email protected].
We’re excited to be working with you.
– The Orbitz for Agents Team
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