Import Agent
Resource Guide
Importation Process
Agent Application
Please ensure the following steps have been completed before registering a product.
Step 1
Obtain an Approved Liquor Control and Licensing (LCLB) Import Agent Licence
• Apply for a licence at http://www.pssg.gov.bc.ca/lclb/apply/agent/index.htm.
• The licence must be submitted before moving on to step two.
Step 2
Obtain an LDB New Agent Package
• Email [email protected] for an electronic package.
• Submit the completed documents to our Vendor Relations Analyst team (VRA) team in
the Wholesale Supply Chain Department.
• Submit a completed supplier authorization form for any new suppliers added to the
agent’s portfolio.
Step 3
Access to the Vendor Website
• Once your New Agent Package has been approved, you will receive a username &
password for our LDB vendor website.
Agent & Supplier Authorization
Inside the agent package are two types of supplier authorization letters. One letter must be
completed for each supplier you represent which will confirm payment terms and title to the
product. An additional supplier authorization letter is required each time a new supplier is
added to an agent’s portfolio.
Supplier Authorization Domestic Agent
• Title ownership = supplier.
• The LDB pays the agent OR supplier (depending on the agreement).
• The import supplier Canadian GST number is requested.
Supplier Authorization Distributor
• Title ownership = agent.
• The LDB pays agent.
• The agent GST number is required.
Product Registration
All products must be registered through
our vendor website and approved
prior to being sold in B.C.
Registration Application
• SKU is assigned to a product once
application is approved.
Listing Application (optional)
• A secondary application can be
submitted to sell your product in
BC Liquor Stores.
Note: Supplier Authorization
• A supplier authorization letter must
be on file with the LDB before
registering products. See previous
page.
Import Purchase Orders
•
An import purchase order is required to import
products into B.C.
•
Only products from the same supplier can be
placed on one purchase order.
•
Only products with an approved/active SKU can
be listed on the purchase order.
•
The purchase order form can be found on our
vendor website at
https://www.vendor.bcliquorstores.com/vendorsi
te/index.jsp.
•
Email completed forms to [email protected] for
processing.
Importation Process
•
The purchase order indicates what
will be shipped to B.C.
• Please note: the unit price is the
Free on Board (F.O.B) value of
the product per case in CDN or
foreign currency.
•
Product must clear Canada
Customs.
•
The Agent`s bonded warehouse
will receive inventory.
Pricing & Product Activation
The pricing stage begins when product is received in Agent’s warehouse.
The wholesale price (the price paid by retail liquor stores) is set based on the following:
• Prime Cost: cost of product per case in CDN dollars + freight costs to Vancouver.
• Domestic Charges: cost incurred by the Agent (warehousing/local freight/profit).
• Wholesale Mark-up: calculated and applied by the LDB
The retail price (price paid by the general public and hospitality customers) is set by the LDB after the
wholesale price is determined.
Pricing will take a minimum of five days once the product arrives in B.C. Once the retail price is set, the
product will be activated.
Please note, products will be saleable the day after the product is activated.
Wholesale Price
Retail Price
Retailers (Licensee Retail Stores,
Rural Agency Stores, Independent
Wine Stores and BC Liquor Stores
purchase products at the
wholesale price.
Hospitality customers and the general public
purchase products at the LDB established retail
price from BC Liquor Stores. The general public
can also purchase products from private
retailers at the price set by the private retailer.
How Retailers & Hospitality Customers Can Order Your Products
1 Private retailers and large hospitality
3 If the product is orderable (not held on
customers order from the Wholesale
Customer Center (WCC). The WCC can
fulfill orders with products from the LDB
warehouse and the Agent’s warehouse.
Products purchased from the WCC can
either be registered or listed.
cross-dock), agents can submit an agent
order form to the WCC. The form can be
found on the resources page of our
wholesale website –
https://wholesale.bcldb.com/. Please read
the instructions on the form carefully.
2 BC Liquor Stores purchase
products from the LDB warehouse.
Products sold to BC Liquor Stores
must be listed.
4 If a product is non-orderable (held on
cross-dock), agents can submit an agent
allocation to the LDB Wholesale Supply
Chain Department. The form can be found
on our vendor website. Please read the
instructions on the form carefully.
Please note, select hospitality customers can purchase either through BC Liquor Stores or through WCC. The
remaining hospitality customers must purchase solely through BC Liquor Stores.
Customer Order Fulfillment
Agent-Stocked Products
•
Agent-stocked products (also
known as Non-Stocked Wholesale
Products [NSWP] will be drawn
directly from the agent’s warehouse.
•
Agent-stocked products are not held
at the LDB warehouse prior to a
customer placing their order.
•
Once the Agent-stocked products
arrive at the LDB warehouse, they
are shelved, picked and
delivered/picked-up by customers.
•
Agent-stocked products can take up
to 10 days until the customer
receives the goods.
LDB-Stocked Products
•
Wholesale Supply Chain
determines if a product is
stocked in the LDB warehouse.
•
The LDB holds inventory of high
volume products and fulfills
customer orders directly from
held inventory.
•
Lead time for delivery of LDBStocked products is two – five
days.
P a y m e n t Te r m s
Net 14 days from receipt of
goods into the LDB warehouse
LDB Vendor
Website
www.vendor.bcliquorstores.com
Vendor Website Reports
Login with your user name & password
Product Activity Report
• Tracks the movement of active products
from the agent’s warehouse to the LDB.
• Displays the movement through four
rolling weeks.
SSDS Sales Report
• An optional report providing detailed
sales information.
• Purchased for a fee.
• Contact [email protected].
Your Wholesale & Retail Price List
• Provides the price for the Agent’s
products in the previous, current & next
period LDB financial periods.
Product Change Forms
Located under the resources tab/wholesale supply chain/product management
Product Change Form
• Complete and submit our product change
form to [email protected]
• The form will accommodate the following
changes:
• Product Re-activation
• Case Configuration Change
• Other Attribute Change
– Product Name
– Vintage
– Alcohol %
– UPC
– SCC
Note: changes to the alcohol % may affect the wholesale price.
Please contact Wholesale Pricing at 604-252-2945 or email
[email protected] to confirm.
Pricing Information
Located under the pricing information tab
The pricing information tab provides information necessary to determine an
Agent’s product pricing.
Price change schedule
• Indicates deadlines for price changes.
Price change forms (import/domestic products)
• Change will only happen at period change.
Pricing calculator
• Assists in developing wholesale prices for wine/beer/spirits.
Customer Specific Product (CSP) Program
Located under the resources tab/wholesale supply chain/product management
Agents can restrict the sale (not quantity) of a product to a specific set of
customers.
CSP Addition Form
• Adding a single customer to a product or set of products.
CSP Deletion Form
• To remove a customer from the CSP list OR completely remove the product
off the CSP program.
CSP Multiple Customer
• Adding multiple customers to a single SKU.
Wholesale Customer Centre
(WCC)
in Vancouver
Become a WCC Customer
Prior to purchasing products from the
Wholesale Customer Centre (WCC) in
Vancouver the Agent must register to
become a WCC customer.
Step 1
Visit https://wholesale.bcldb.com/
Step 2
Navigate to the resources page and
complete the Vancouver WCC New
Customer Application Form.
Step 3
Follow the instructions on the form and
email [email protected].
Submit a Method of Payment
When the WCC has received and processed the form, the Agent will be contacted
to move onto the method of payment stage.
Step 1
The Agent must submit a method of payment by calling the Finance department at
604-252-2895. Business hours are Monday to Friday 8:00am – 4:00pm.
Step 2
Once a method of payment has been accepted, orders for tasting and non-tasting
events can be placed.
Order Placement
Order Placement
• Agents can place orders only with the Wholesale Customer Centre in Vancouver.
• Orders are processed between 8:00am – 4:00pm, Monday to Friday.
Pick-Up Schedule
•
LDB-Stocked Products
• Processing time depends on the pick-up location (the WCC in Vancouver, Victoria
or a BC Liquor Store).
• The WCC will contact the Agent when the order is ready.
• Please note, there is a two day turn around from order placement and pick-up
(available after 12:00pm).
•
Agent-Stocked Products
• Please allow for 10 full business days from order placement to pick-up at the WCC
in Vancouver.
• If the Agent-stocked products are intended for a tasting, please allow for 12-13
business days from order placement to pick-up.
Purchasing for a Tasting Event
Step 1
Obtain an approval letter for an Agent tasting by contacting the LDB Regulatory department at
604-252-3877. This allows the purchase of tasting product at wholesale price.
Step 2
• Along with a copy of the approval letter, the Agent must complete the Agent Order Form
found at https://wholesale.bcldb.com/resources on the resources page and submit both to
the WCC.
• Please specify your product pick-up location.
• All products must be ordered by the case.
• Only products and quantities specified in the approved tasting letter will qualify for the
wholesale price.
Step 3
Completed order forms can be sent to [email protected] along with the approval
tasting letter from the LDB Regulatory department attached.
Step 4
Agents will receive an Order Submission Report to confirm their order has been processed.
Step 5
Once the order is ready, Agents can pick-up the product at the Vancouver or Victoria WCC or
a BC Liquor Store.
Purchasing for a Non-Tasting Event
To purchase products at the retail price, an Agent must order and pay for products through
the Wholesale Customer Centre (WCC) in Vancouver. Should Agents wish to purchase
products from a BC Liquor Store, the products must be purchased at the retail price.
Step 1
Complete the Agent order form found on the resources page of the wholesale website
https://wholesale.bcldb.com/. Please note the specific instructions outlined on the form.
Step 2
Email the form to [email protected].
Step 3
Orders can be only picked-up at the WCC in Vancouver or Victoria.
Step 4
An Order Submission Report will be sent by email to confirm the order.
Ordering on behalf of Vancouver WCC Customers
Agents have the ability to order on behalf of a wholesale
customer. The customer must be already be serviced
by the WCC in Vancouver. If the product is held for
allocation, please follow the Agent allocation process.
Step1
Please complete the Agent Order Form and follow the
instructions carefully.
Step 2
Email the completed form to [email protected],
and copy the customer on the email.
Step 3
The customer must provide their approval by email within
one week.
Step 4
Once the order is placed, the customer will receive an
Order Submission Report.
Step 5
The customer will receive the product using their regular
shipment method.