Dina Mustafa Mohammed kamel
Address: El Maryotia, El Haram, Giza, Egypt.
Mobile: 0109-4666414
E-mail: [email protected]
 Career Objective:
A challenging career opportunity, whereby my analytical and interpersonal skills can be developed
and applied, with an opportunity for professional growth based on performance.
 Education:
Graduated from the Faculty of Arts,
Department of English Language, Translation and Linguistics Section,
Helwan University.
Graduation Research: “Speech Act Theory in Drama”
Year of graduation: 2008
 Work Experience:
1st December 2014: Till now
Job Title: Sales Operations Manager
Employer: Tractors Engineering Industries
Tasks and responsibilities:
 Ensure presentations are completed.
 Ensure that all follow up processes and activities are accomplished.
 Manage each team member's stage metrics (pipeline).
 Mentor and manage team members to successfully close business.
 Actively monitor, create, and send all reports regarding team metrics.
 Assist in HR activities as needed in regards to team members with strict adherence to the HR
personnel policies and enforcing these for team members.
 Signing all the company's contracts with external parties after discussion with the Director of
Sales.
 Train new team members.
 Maintain and create a positive and energetic work environment.
 Help team members organize time management.
 Must be able to perform all tasks required by team members.
Job Title: Sales Operations Specialist
1 August 2011: November 2014
Employer: Smart Move for Real Estate (Marketing & Investment)
Tasks and responsibilities:
 Plans, organizes and executes activities of the Real Estate Branch; coordinates these activities
with external agencies and other Departments of the organization to ensure the efficient and cost
effective delivery of real estate services.
 Direct and coordinate the activities of staff and contract personnel and evaluate their
performance.
 Investigate complaints, disturbances and violations and resolve problems following management
rules and regulations.
 Maintain records of sales, rental or usage activity, special permits issued, maintenance and
operating costs, or property availability.
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 Develops schedules; prepares covenants and conditions; edits sales agreements and ensures
appropriate terms and conditions are included. Coordinates the administrative and legal
processes involved in the acquisition, sale or lease properties.
 Participates in creating and implementing strategy for real estate portfolio management.
 Develops and maintains information systems, databases, standards and research criteria.
 Provides leadership, supervision and training to junior staff and participates in recruiting,
selecting and developing staff. Provides direction, assignment of duties and manages
performance.
 Provides effective and ongoing communications with internal and external clients to ensure
service delivery is aligned with client needs and expectations.
 Contribute to team projects and effectively participates as a team member.
 Handles issues of a critical or sensitive nature with appropriate communication to internal and
external contacts and provides regular updates to the Real Estate Manager on the
accomplishments, status of current activities, scheduled activities and future plans.
 Performs related duties as required.
Job Title: Real Estate Coordinator
Employer: Coldwell Banker, Egypt – Betna Real Estate
1st December 2009: 30th July 2011
Tasks and responsibilities:
 Improving realtors operations efficiency of the company
 Guaranteeing adequate flow of realtors operations
 Identifying , upgrading and refining operations
 Coaching realtors on usage of documents
 Preparation of floor time schedule
 Liaison between different departments of interest to the branch
 General Administration of the branch.
 Keeping the office and branch premises at discipline and order at all times
 Create flow support channels between the branch, parent office and other outlets
 Follow up monitoring tools for the realtors as assigned by the sales manager or general manager.
 Providing assistance and support for sales manager
 Coordinate receiving reports and their submission to the sales manager
Job Title: Real Estate Coordinator (Part Timer)
Employer: Coldwell Banker, Egypt – Betna Real Estate
1st July 2009: 30th November 2009
16th February 2008: 30th November 2009
Job Title: Office Manager
Employer: Pioneers Engineering
Job Title: Customer Service Representative
September 2007: 15th February 2008
Employer: ECCO (Egyptian Contact Center Operator)
TE Data Project as Customer Service Representative in both teams inbound and outbound calls
(Responsible for handling English calls).
HD Bank Account (Housing and Development Bank) as Customer Service Representative, inbound
calls team.
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 Courses :
Practical E-Marketing Diploma
E-marketing Egypt
(August 2015 – October 2015 )
Mini MBA (Mini Master of Business Administration)
NGC Academy
Certified from Cairo University
(20th September 2013 – 22nd May 2014)
Professional Diploma in Human Resource Management
Research & commercial studies center,
Faculty of Commerce,
Cairo University.
(10th October 2008 – 6th January 2009)
● Qualifications:
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Languages:
 Arabic (Mother Tongue).
 English (Fluent Speaking, Reading and writing).
 French (Fair Speaking, Reading and writing).
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Computer Skills:
Windows XP professional.
Perfect application on Microsoft office (Outlook - Window Word– Excel - Power point).
Perfect Knowledge of Internet.
Strong PC/ Microsoft user
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Knowledge:
 Knowledge of office administration.
 Knowledge of human resource management and supervision.
 Ability to maintain a high level of accuracy in preparing and entering information.
 Personal Data:
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Date of Birth: 28 / 6 / 1986
Place of Birth: Cairo / Egypt
Nationality: Egyptian
Marital Status: Single.
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