Cisco IP Communicator (CIPC)
Version 7.0(4)
Install Guide
Cisco IP Communicator Setup Guide
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Table of Contents
Introduction .................................................................................................................................................. 3
Symantec IT Disclaimer ............................................................................................................................... 3
Pre- Installation Requirements ................................................................................................................... 3
Installing CIPC and Cisco VPN profile on Your Computer ..................................................................... 7
Launching CIPC ..........................................................................................................................................10
Getting Help .................................................................................................................................................13
Warnings ......................................................................................................................................................13
Troubleshooting ...........................................................................................................................................17
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Introduction
Cisco IP Communicator (CIPC) is a desktop application that turns your computer into a
full-featured Cisco IP Phone, allowing you to place, receive, and otherwise handle calls.
Symantec IT Disclaimer
If the user is using CIPC over a remote connection (for example, on a VPN connection
from home or a hotel), voice quality is not guaranteed and could suffer from insufficient
bandwidth, jitter, high latency and packet loss.
Be aware that launching CPU-intensive applications and performing networkintensive tasks such as sending email may affect audio quality. Occasional pops, clicks,
or broken audio might occur if the network is experiencing congestion or data traffic
problems.
As always IT will support this technology to the best of our ability, but by using this
technology the customer acknowledges that the quality is not something that IT will be
held accountable for.
Pre- Installation Requirements
Hardware and Platform Requirements
To use Cisco IP Communicator, you need a computer with a sound card and/or USB
audio device. The following table provides the minimum requirements for the computer
and operating system on which Cisco IP Communicator runs:
Architecture
Minimum Requirements
MS Windows 7
Microsoft Windows 7 Professional, Enterprise and Ultimate 32-bit and 64-bit
• Performance scores of 3 or higher
- Hardware in computers running Microsoft 7 and Cisco IP
Communicator using Cisco Unified Video Advantage must have a
base score of 3 or higher. Run the performance tool by choosing
Start > Control Panel and clicking Performance and Rating
- The sub-scores for Memory (RAM), Graphics, and Gaming Graphics
must be 3 or higher.
• Disk space: 200 MB free disk space
• Memory: 2 GB RAM (3 GB RAM recommended for 64-bit OS)
• A non-ISA full-duplex sound card (integrated or PCI-based) or USB sound
device
• A 10/100 Mbps Ethernet network interface card
• SVGA video card
• 800 x 600 x16-bit screen resolution (1024 x 768 x 16-bit or better
recommended)
MS Windows
Vista
•
Microsoft Windows Vista Business Edition, Enterprise Edition, and
Ultimate
• Windows Vista Service Packs 1 (SP1) and 2 (SP2)
Note Cisco IP Communicator supports x86-based processors running a 32-bit
OS; 64-bit OSs are only supported on Windows 7 (64-bit WOW). All
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MS Windows XP
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other supported operating systems are 32-bit only.
Performance scores of 3 or higher
– Hardware in computers running Microsoft Vista and Cisco IP
Communicator using Cisco Unified Video Advantage must have a
base score of 3 or higher. Run the performance tool by choosing
Start > Control Panel and clicking Performance and Rating
– The sub-scores sub-scores for Memory (RAM), Graphics, and
Gaming Graphics must be 3 or higher.
Disk space: 200 MB free disk space
Memory: 2 GB RAM (see the software row in this table for the supported
Vista OSs)
A non-ISA full-duplex sound card (integrated or PCI-based) or USB sound
device
A 10/100 Mbps Ethernet network interface card
SVGA video card
800 x 600 x16-bit screen resolution (1024 x 768 x 16-bit or better
recommended)
Pentium P4 1.5 GHz or higher recommended
Disk space: 100MB free disk space
Memory: 1 GB RAM
A non-ISA full-duplex sound card (integrated or PCI-based) or USB sound
device
A 10/100 Mbps Ethernet network interface card
SVGA video card
800 x 600 x16-bit screen resolution (1024 x 768 x 16-bit or better
recommended)
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PC initial settings for soundcard
Go to settings, control panel, sound and multimedia.
Cisco VPN Client Requirements
1. Make sure you are using the latest Cisco VPN client version 5.0.06. It can be
downloaded from the following link:
http://syminfo.ges.symantec.com/ssg/it/services/download_software/co_licensed_apps.
asp#cisco
The link you will use to download CIPC (see next section) will offer you as well to download
and start the installation of the selected VPN software.
2. We recommend that you contact the helpdesk for any questions about
installing Cisco VPN client.
3. TSDR-EAST or TSDR-WEST VPN profiles are required in order to use the
CIPC
4. These two profiles will be imported automatically when you will install the CIPC
package
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Guidance for Headsets
Below are links to headsets that are recommended for VoIP.
Model
Save Office Convertible
Jabra GO™ 6400
Jabra GN9300e
Jabra M5390 Series
URL
http://www.plantronics.com/north_america/en_US/products/office/wirelessheadsets/savi-office-wo100
http://www.jabra.com/na-us/headsetsolutions/Pages/JabraGO6400.aspx
http://www.jabra.com/na-us/headsetsolutions/Pages/JabraGN9300.aspx
http://www.jabra.com/na-us/headsetsolutions/Pages/JabraM5390.asp
If you already have a headset, a list of vendor products successfully completing Cisco IP
Communicator lab tests can be found at this URL:
http://www.cisco.com/pcgibin/ecoa/Search?KEYWORD=Communicator&KeywordSearch=1&isAffil=
Uninstall of Previously-installed CIPC is required
1. If you have previously installed CIPC on your laptop, you must uninstall it.
2. To uninstall CIPC go to settings, control panel, add /remove program and select
Cisco IP Communicator to remove.
3. Restart your computer.
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Installing CIPC and Cisco VPN profile on Your
Computer
1. Download the installation package from this link and save it to your local disk.
Install the downloaded package Cisco IP Communicator 7.0.5
2. After the download, the following pop-up will appear, click Run.
3. After it extracts the install package, a pop-up will appear as follows. You need to
enter your 7-digit ESN number. If you are a new VoIP user, this should be
provided to you in advance as part of requesting this service. If you do not have
this number, you must cancel and begin once you have your assigned ESN
number. Also you MUST know the closest office to you. If you do not have your
ESN or you are unsure of which office to select, open a ticket with voice
operations.
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4. After you’ve entered the information in the boxes above, click Next> and the
install process will begin.
5. Upon successful completion of the package install, please click Finish.
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6. Then, a pop-up will appear to prompt you to reboot your pc. You MUST reboot
before proceeding.
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Launching CIPC
 NOTE: To manually launch the application, choose Start > Programs >
Cisco IP Communicator, or double-click the Cisco IP Communicator desktop
shortcut.

You must be connected to Symantec via the VPN at all times during the
initial registration process and anytime you use the IP Communicator.
The first time that you launch Cisco IP Communicator, the Audio Tuning Wizard opens.
Click Next and select the Audio devices you want to have the soft phone use. Follow the
subsequent prompts to test and tune your audio settings. You may see an update for
locales as the system begins the setup of the soft phone.
Using the Audio Tuning Wizard
The Audio Tuning Wizard guides you through the process of selecting and tuning
installed audio devices. The Audio Tuning Wizard appears automatically the first time
you launch CIPC after installation. You can access it manually from the right-click menu
as needed on subsequent launches. The table below provides more information about
the Audio Tuning Wizard and other audio setting options. For more details please see
the CIPC Users Guide.
Please choose similar settings as below when you are using a USB headset. If using
the built-in Microsoft speaker, use the SoundMax HD Audio as the option in all
fields.
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 On subsequent launches, you might be prompted to use the Audio Tuning
Wizard to revert to previous volume settings. See the “Using the Audio Tuning
Wizard” section. If a message regarding the choice of network interface card,
please see section warning or click cancel)
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Once you launched CIPC, you should see the following:
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Getting Help
If your phone comes up with a number in the top right-hand corner other than your
assigned phone number, or, if you have any problems using the CIPC, please check the
Troubleshooting settings or contact the IT Service Desk to open a service request.
Warnings
Emergency 911 calls: CIPC can NOT be used to make Emergency 911 calls. As CIPC
is installed on a system, which can be moved around, the exact current location can not
be relayed to the Emergency Personnel
Under preferences, never change Network Adapter that is set to none, if you do so,
you will have to re-install IP communicator.
If this screen appears during installation or any messages asking you to choose a
Network Interface Card, please click cancel.
If you choose a different NIC than “none”, IPC won’t work, and you will un-install
and re-install the software.
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SYMANTEC CLIENT FIREWALL AND IP COMMUNICATOR
Before you use CIPC with a customer, please place a test call first.
When you place a call the first time with IPC you will get this warning from the Symantec
Client Firewall.
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Select Permit Always
Place your test call.
During that call, your computer may lock up if you didn’t choose “permit always”. The
selection needs to be entered as soon as the dialog box appears.
Make sure after you select “permit always” or after you reboot your computer (if it locked
up), that you have the following program set to “permit all.”
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If you have a recurrent issue i.e. your computer freezes when you place a call, you will
have to reboot. After you reboot, you loose the customization like the program windows
sub systems disappear, please go into programs tab in Symantec Client Firewall and set
those to permit all.
CIPC 7.0(4) & Symantec End Point Security 11.0 - PLEASE READ
We have conducted testing with CIPC 2.1.1 and SEP 11.0. In all the tests we did so far,
we haven’t found any compatibility issue between CIPC 2.1.1 and SEP 11.0. However, if
you encountered any problems, which stops happening once you turned off SEP 11.0,
please report it to the Telecom Engineering team.
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Troubleshooting
1. Verify your network configuration is correct (on Enterprise or HP)
If your network is already configured to resolve net.symantec.com, then you may skip
this step. If you’re unsure, or if it has not been configured to resolve this domain suffix,
follow the steps below to configure it on your system.
1. Right-click on your desktop icon My Network Places and select Properties. A
screen similar to the one below will appear.
2. Right-click on the active connection (1394 Connection) and select Properties and
the following screen will be presented. Scroll-down the list and high-light Internet
Protocol (TCP/IP) and then click the Properties button to get into the configuration
menu.
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4. Click on the Advanced… button.
5. Click on the Advanced… button to get into the Advanced TCP/IP Settings
configuration window.
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6. Click on the DNS tab and, if it is not select, click on the radial dial button to Append
these DNS suffixes (in order): and then click Add… button. In the pop-up box that
appears, add net.symantec.com and then click Add.
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2. Unable to connect to the TFTP Server (Going to default)
1. Check the firewall settings. You may need to create a rule to permit UDP
in either direction to allow it to connect to the TFTP server and register.
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