BALAMURUGAN.R
Worker Teacher
1.OHAYOGOZAIMASU ????
2.HAJIMEMSHITE ????
3.GENK ????
4.SAYANORA ????
1.GOOD MORNING.
2.NICE TO MEET YOU.
3. HOW ARE YOU?
4. GOOD-BYE.
MEANING
SHARING OR EXCHANGING OF
INFORMATION,
VIEWS,
IDEAS,
FEELINGS,
NEEDS, ETC
COMMUNICATION IS THE LIFEBLOOD OF AN
ORGANISATION
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INFORMATION
SHARING
CONVINCING
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IDEATION
CODING
TRANSMISSION
DECODING
UNDERSTANDING
ACTION (FEEDBACK)
SENDER.
MESSAGE.
MEDIUM
RECEIVER.
FEEDBACK.
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Listening Skills
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Feedback Skills
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Presentation skills
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Listening Is With The Mind
Hearing With The Senses
Listening Is Conscious.
An Active Process Of Eliciting Information
Ideas, Attitudes And Emotions
Interpersonal, Oral Exchange.
 Listening is not my problem!
 Listening and hearing are the same
 Good readers are good listeners
 Smarter people are better listeners
 Listening improves with age
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Learning not to listen
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Thinking about what we are going to say rather than
listening to a speaker
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Talking when we should be listening
Hearing what we expect to hear rather than what is
actually said
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Not paying attention ( preoccupation, prejudice, selfcenteredness, stereo-type)
Listening skills are difficult to learn.
Environmental barriers
 Physiological barriers
 Psychological barriers
 Selective Listening
 Negative Listening Attitudes
 Personal Reactions
 Poor Motivation
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Hearing.
Focusing on the message.
Comprehending and interpreting.
Analyzing and Evaluating.
Responding.
Remembering.
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GET EXACT/ CORRECT IDEAS.
MORE INFORMATION IN STIPULATED TIME.
RECOGNITION- SENSE OF ACCEPTANCE.
REPRODUCTION & REINFORCEMENT.
UNDERSTAND THE PERSONALITY.
SENSE OF BELONGINGNESS.
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CORRECT.
COMPLETE.
CONCISE / CRISP.
CLEAR.
CLEAR
- KNOWN.
UNCLEAR
- UNKNOWN.
ASSUMPTION - PRECONCEIVED.
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Verbal
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Non-Verbal
◦ Written word
◦ Body Language
◦ Spoken Word( Oral)
◦ Symbols
◦ Signs
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Upward Communication
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Downward.
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Lateral
Hai
Hello
INFORMATION
KNOWLEDGE
WISDOM
POWER
1.STOP TALKING – LISTEN.
2.PUT THE TALKER AT EASE.
3.SHOW THAT YOU WANT TO LISTEN HIM.
4.REMOVE DISTRACTIONS.
5.EMPATHISE.
6.BE PATIENT.
7.HOLD YOUR TEMPER.
8.GO EASY ON ARGUMENTS/CRITICISM.
9.ASK QUESTIONS.
10.STOP TALKING - LISTEN.
Physical barriers :Yelling across the hall,
communicating from different locations.
Perceptual barriers : We all see the world
differently.
Emotional barriers :Withholding thoughts and
feelings.
Cultural barriers :Group behaviours.
Language barriers : Not everyone is familiar
with all Languages or jargons
Cultural barriers : learn more about different cultures,
relax, try to find a place where there are not many
additional stimuli to take away from the exchange of
messages.
- ask what people need in order to communicate most
effectively.
- Solicit feedback.
Language barriers: recognize differences in meaning,
pacing, volume and gesture, space, and touch
Physical barriers: try to use face-to-face
communication frequently.
Perceptual barriers- recognize we have different
values and try to recognize where the person is
speaking from.
Emotional barriers- try to build trust.
SAYANORA *******