Microsoft Software Assurance
Desktop Deployment Planning Services
Work Order
Table of Contents
Contents
Objectives ................................................................................................................................................................................................ 1
Scope ........................................................................................................................................................................................................ 2
Service Areas within Scope ........................................................................................................................................................ 2
Approach ................................................................................................................................................................................................. 2
Key Customer Activities .............................................................................................................................................................. 3
Key Service Deliverables ............................................................................................................................................................. 4
Project Roles, Responsibilities and Assumptions .................................................................................................................... 5
Partner Roles and Descriptions ................................................................................................................................................ 5
Customer Roles and Descriptions ........................................................................................................................................... 5
General Customer Responsibilities ......................................................................................................................................... 5
Project Assumptions..................................................................................................................................................................... 6
Work Order
Objectives
Partner will provide the Microsoft® Desktop Deployment Planning Services as described below.
Desktop Exchange Deployment Planning Services (DDPS) is a value and deployment planning benefit available to eligible Microsoft®
Volume Licensing customers with Software Assurance. DDPS consultants from Partner can help customers understand the value and
best practices of implementing a Windows and Office solution in their environment. The duration of a DDPS engagement varies in
offerings of 1, 3, 5, 10, 15 days as determined by their Software Assurance coverage and available days.
Any timelines, dates, and delivery schedules provided here are estimates only, and are subject to change.
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Work Order
Scope
Service Areas within Scope
Partner – Modify the desired components below
Partner will conduct a five-day Windows 10 Enterprise proof of concept (PoC) that will include a series of briefings on technical topics
and hands-on lab activities that will be used to demonstrate Windows 10 enterprise capabilities.
Component
Description
Lab set up
A test environment lab that uses Microsoft cloud services and customer devices will be set
up. The lab environment will be retained by the customer.
User experience
A customer briefing and demonstration that shows how Windows 10 investments can
improve the Windows user experience.
Browser
A briefing about Internet Explorer changes, including changes to compatibility.
Deployment
A technical briefing and lab, both of which focus on the deployment of Windows 10 in
existing and new systems in an enterprise environment.
Management
A technical briefing and lab, both of which focus on the management of Windows 10 devices
in enterprise and mobile environments.
Identity and security
A technical briefing and a demonstration, both of which focus on Windows 10 identity and
security features.
Windows as a Service
A technical briefing and a demonstration of Windows as a Service capabilities.
Image Creation
A technical briefing and lab covering image creation with Windows 10
Office client
A technical briefing and lab covering Office client deployment and update management
Any services that are not listed as in scope in this section are out of scope for this project.
Approach
In this section, please include a description of the overall daily activity for the length of the engagement
Day one
Partner activities


Customer
responsibilities

Configure the Microsoft cloud services that are needed to support the PoC lab
activities.
Conduct Windows 10 overview briefings on user interface, Internet browsers,
and deployment, and corresponding demonstrations.
Provide maximum of three devices for in-place upgrade demo
Day two
Partner activities


Conduct Windows 10 device management and identity and security briefing
Facilitate lab activities.
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Work Order
Customer
responsibilities
Day three
Partner activities
Customer
responsibilities
Day four
Partner activities

Participate in hands-on lab activities.


Conduct Windows as a Service briefing
Conduct image creation briefing, create a single Windows 10 image with no
customer customization
Facilitate lab activities.
Participate in hands-on lab activities.





Customer
responsibilities
Day five
Partner activities
Service deliverable
Customer
responsibilities

Conduct briefing on deployment of Windows 10
Conduct briefing covering Office 365 deployment, management, update
management, and using Office 365 with System Center configuration
Manager
Labs will be conducted providing overviews of Windows 10 deployment and
Office 365 Pro Plus
Participate in hands-on lab activities.
Conduct a gap analysis of customer’s current infrastructure’s Windows 10
deployment readiness.
 Create a Windows 10 readiness activity roadmap, and present the findings to
customer.
One assessment report containing assessment of the current
Accept? Y
environment, recommended preparatory activities for Windows
10 deployment.


Review the assessment report.
Notes:

Service deliverables that have a “Y” after “Accept?” require formal review and acceptance that follows the process that is outlined in
Section Error! Reference source not found.2. All other service deliverables are provided as is; no review or acceptance is required.

Dates or durations that are provided are estimates only.
Key Customer Activities
Partner - Please list activities that the Customer must accomplish during each phase, in addition to any
prerequisites that must be accomplished prior to the beginning of the phase.

Fill out and return the Pre-Engagement Questionnaire
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Work Order

Work with the partner / delivery consultant on defining the program agenda

Providing information on key business, operational, and technical requirements

Providing input into the phases of the project covered by this Work Order and validating the results produced

Scheduling sessions to include appropriate personnel

Attending sessions as appropriate

Work with the delivery consultant to develop the conceptual design (if applicable)

Work with the delivery consultant to develop the final deliverable
Key Service Deliverables
Partner - Please note that depending upon the length of the engagement the sections required for the Engagement
Findings and Recommendations document will vary.
The following is a list of key service deliverables that will be delivered to the customer within this work order:
Assessment Guide and Deliverable - The content of this customer deliverable is the result of the engagement findings and all activities
during the engagement.
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Work Order
Project Roles, Responsibilities and Assumptions
To enable the most suitable Proof of Concept Jumpstart engagement for the environment, we will need to understand the current
<CUSTOMERNAME> environment to ensure that the proposed PoC is able to take into consideration any limitations and possible
remediation requirements.
Partner Roles and Descriptions
Partner - Revise as necessary. Please provide a brief overview of key project roles and responsibilities.
Role
Engagement Manager
Responsibilities
Responsible for stakeholder management, single point of contact to the customer for escalations, billing
issues, contract extensions, project status, and overall engagement, financials, and risk management
Delivery Consultant
Responsible for delivery of the engagement - provides technical oversight and leadership for all aspects
of the project
Customer Roles and Descriptions
Role
Project Sponsor
Responsibilities
Makes key project decisions, clears project roadblocks, and coordinates key stakeholder participation
Technical Lead
Provides direction on technical scope of engagement and enterprise perspective during workshops
Decision Makers and
Technical Specialists
Customer Project
Manager
Participation in the various sessions as needed
Sign off on Project deliverable-specific documents
General Customer Responsibilities
Partner - Please customize and add or delete sections as appropriate for your engagement.
The following are the responsibility of <CUSTOMER>

Project management and assigning project manager or managers (“owners”) as needed, to specific technical initiatives.

Overall technical direction for customer IT infrastructure, and how it affects the Solution.

Ensuring availability of any required hardware and software.

Provision of workspace, including desk, phone with internal and external access, network connection, print services, computer
space, and an additional line (analog) for remote access to communicate with internal corporate network or virtual private
network (VPN) access through customer’s corporate Internet connection.

Provision of access to customer’s facilities and systems while maintaining appropriate levels of security.

Provision of timely access to people, documentation, and systems as required for successfully implementing and completing
this engagement.

Provision of clear goals and objectives mapped to customer’s business and IT strategies. Joint goals and objectives need to be
created and reviewed on a project-by-project basis.

Provision of access to customer’s management and planners. To be successful, Partner team will need regular access to IT
leadership to be able to provide input on customer’s strategic business and IT directions as they relate to the use of Microsoft
products and technologies.
In addition to any customer activities identified elsewhere in this Work Order, <CUSTOMER> will perform or provide the following:
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Work Order
Partner - Please describe specific customer responsibilities.
In performing our services under this work order and any applicable work order, we will rely upon any instructions, authorizations,
approvals, or other information provided to us by your Project Manager or personnel duly designated by your Project Manager.
Project Assumptions
The services, fees, and delivery schedule for this project are based upon the following assumptions:

The availability of your representatives to perform their roles on the project team.

The availability of all the information required for properly envisioning and designing the Solution.

Timely availability of the hardware, software, and physical space for the guided lab environment.

Product licenses. Product licenses (Microsoft or non-Microsoft) will not be provided under this work order. Customer is
responsible for acquiring all necessary product licenses required as a result of this work order.

Source code review. Customer will not provide the delivery organization with access to any type of source code information.
For any code, services will be limited to analysis of binary data only, such as a process dump or network monitor trace.

Evaluation license. During the performance of services under this work order, we grant you a limited, temporary, nonexclusive license to use the copies of Windows 10 and Office 2016 that we deploy into a test environment as described above
in the section entitled, “Services Areas within Scope.” This license-to-use is granted solely to enable the performance of
services under this work order and shall expire at the conclusion of our performance of such services.

Working days are from Monday to Friday, 8 hours a day, 40 hours a week.

All hardware client devices must be compatible with Windows 8.1.

All hardware server devices must be compatible with Windows Server 2012.

All peripheral devices (including printers and all related peripheral interfacing with the operating system) must be compatible
with Windows 8.1, have drivers in the Windows Update Library, and not require software installation.

<CUSTOMERNAME> will provide 1 resource to assist <DELIVERYORGNAME>resource in the setup of the guided lab
environment. Participation in this activity should not exceed 4 hours.
For more information, visit the Planning Services partner portal at www.microsoftdps.com.
Microsoft provides this material solely for informational and marketing purposes. Customers should refer to their agreements for a full understanding of their rights and
obligations under Microsoft’s Volume Licensing programs. Eligibility for Software Assurance benefits varies by offering and region and is subject to change. The Terms and
Conditions of your Volume License Agreement and the Terms and Conditions under which any specific Software Assurance benefits are offered will take precedence in the case of
any conflict with the information provided here. For eligibility criteria and current benefit program rules, see the Microsoft Product List.
112213 DDPS_2013 Partner Work Order Template
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