NES
Item 7h
March 2015
NES/15/22
(Enclosure)
NHS Education for Scotland
Board Paper Summary
1.
Title of Paper
Performance Management Report following December (2014/15 quarter3) progress updates.
2.
Author(s) of Paper
Diane Boys, Senior Planning Officer
3.
Purpose of Paper
This paper provides the Board with an overview of NES performance, against Local Delivery
Plan (LDP) and Local Operational Plans (OP) for the third quarter of the reporting year
(2014/15). The progress reported is for the period 1 October to 31 December 2014, where we
have highlighted exceptions (Reds), we have included both the update as at the period end
from the full performance report and also additional text outlining the current known position.
The full performance reports are available to any member of the Board on request. The full
performance reports have been reviewed by both the Executive Team and the Finance and
Performance Management Committee as two appendices to this paper.
This summary Board report aims to present an overview of performance across the
organisation, by Directorate and by Strategic Theme. It focuses on reporting by exception,
giving more detail on key targets which are assessed as being Red - which equate to being
unlikely to be delivered in accordance with the original plan.
4.
Key Issues
The overall summary of performance across NES against targets contained within the Local
Delivery Plan (LDP) and those within the Operational Plan as at the end of quarter 3 2014/15 is
set out in the table below:
Number of green targets
Number of amber targets
Number of red targets
Number of completed targets from previous quarter
Total number of targets
total
LDP
Operational Plan
370
214
156
31
13
18
3
1
2
51
28
23
455
256
199
Number of completed targets this quarter *
39
20
* completed this quarter - also counted the general Red-Amber-Green columns above
19
The Board report gives detail of the red targets identified in the table above and also
summarises the complete performance data to date against strategic themes and corporate
primary families (see item 4 in the Board report).
5.
Recommendation(s) for Decision
The Board is recommended to note the current performance of NES.
NES
February 2015
DB
ORGANISATIONAL PERFORMANCE AGAINST LOCAL DELIVERY PLAN AND
OPERATIONAL PLAN TARGETS
REPORT TO THE NES BOARD
1
Introduction
In assessing its performance against all targets, NES uses a RAG (Red, Amber, Green)
methodology. Revised definitions for 2014/15 are shown below:



Red – progress against this target has not been satisfactory. The target will not be
achieved in year and / or there has been major deviation from planned key
deliverables.
Amber – progress against this target has not been fully satisfactory. Planned key
deliverables may now be behind schedule, but overall outputs / programme
objectives are expected to be delivered within the financial year.
Green – progress against this target has been satisfactory. The target is expected to
be delivered on schedule and/or better than expected.
This report provides detailed information against all the targets that are rated ‘Red’ at this stage
in the year. It also provides a summary of performance against all other targets. This summary
is presented to show total performance against all targets and is also broken down to provide a
view of performance against individual NES Strategic Themes, and also by NES Directorate.
2
Summary Performance Data at an Organisational Level
Overall picture as at the end of quarter 3 2014/15:
total
Number of green targets
Number of amber targets
Number of red targets
No. previously completed targets
Total number of targets
370
31
3
51
455
% of
% of LDP Operational % of OP
LDP
total
Plan
81.32%
214
83.59%
156 78.39%
6.81%
13
5.08%
18
9.05%
0.66%
1
0.39%
2
1.01%
11.21%
28
10.94%
23 11.56%
256
199
page 2 of 9
3
Exception Reporting – Measures that are Red
There are 3 Red targets this quarter, equating to 0.66% of all targets:
Ref
Target
Comments on Performance to date
This Red relates to Targets in the Local Delivery Plan (LDP)
LDP E05-06
[Workforce]
STAFF GOVERNANCE,
ORGANISATIONAL
DEVELOPMENT, CHANGE
PRIMARY
MANAGEMENT AND LEARNING
FAMILY: NES
& DEVELOPMENT FOR OUR
Business Support STAFF. / (6) Develop and deliver a
one day workshop in managing
organisational change for all our
line managers by the end of March
2015.
December 2014: Not achieved. We have
delivered 5 one-day training sessions to 28 NES
line managers, however delivery has been put
on hold due to too few bookings for the
sessions. There is a wider discussion being held
in the Executive Team regarding participation in
learning, in quarter 4, once the Executive Team
have agreed a way forward for NES staff
development, we will seek to deliver the one
day workshop in managing organisational
change for line managers in 2015/16 in line with
this.
R-A-G Status previous quarter: RED
These Reds all relate to Targets in the Operational Plan (OP)
THE KNOWLEDGE NETWORK /
(1) Procure a new search engine
for the Knowledge Network which
includes a learning platform for
FAMILY:
health and social care to support
MULTI
development of a future holistic
PROFESSIONAL learning environment.
STAFF GROUPS
December 2014: No progress on this as this is
now the remit of Digital Group and will be
addressed in 2014-2015.
OP 035-05
[Workforce]
December 2014: Survey will be rolled out in
August 2015 as part of a now planned 4 year
progress review to ensure it does not clash with
2015 activity itself. Delay to survey arising from
need to prioritise other activity in 2014 and the
need for 3 years outcomes data to identify
emerging trends.
OP
OP 011-01
[Dental]
PRIMARY
FAMILY: NES
Business Support
HR and Organisational
Development / (5) Repeat the 2011
survey of employee PRP
arrangements by August 2014.
Pending outcome of Digital Review.
R-A-G Status previous quarter: GREEN
Delay to survey arising from need to prioritise
other activity in 2014 and the need for 3 years
outcomes data to identify emerging trends.
R-A-G Status previous quarter: AMBER
page 3 of 9
4
Early Warnings
There were 31 ambers at the end of December 2014, of these, we can be almost certain that
the following 4 measures will progress to Red in Quarter 4.
Ref
Target
Comments on Performance to date
These Ambers relate to Targets in the Local Delivery Plan (LDP)
LDP A07-08
[Finance &
Corporate
Resources]
PRIMARY
FAMILY:
Leadership and
Management
Development
LDP T10-11
[Dental]
PRIMARY
FAMILY:
Multiprofession
al Staff Groups
LDP T10-13
[Dental]
PRIMARY
FAMILY:
Multiprofession
al Staff Groups
SUPPORTING PUBLIC SERVICE
REFORM, INTEGRATION AND THE
2020 VISION / (8) Facilitate 15
Community Planning Partnerships
(CPPs) to complete self
assessments by December 2014.
Position remains the same. NES able to support
as required but this target is unlikely to progress
as initially intended. The lead agency Improvement Service - had expected partner
agencies including NES to assist with CPP
Board development. This has not resulted in the
work originally anticipated. PSCL discussed this
target and the expectation of PSCL partners
collaborating to support CPPs at their meeting
in August. PSCL have discontinued this work
stream as the need for PSCL to CPP
development support has ceased. CPPs are
getting this support directly from the
Improvement Service.
ONLINE RESOURCES / (11)
Develop the business case and
select a national solution for
educational internet broadcasting.
No progress currently as this project is not in
plans after IT and Systems & Resources (S&R)
teams are moved to Digital group. Pending the
outcome of the Digital Review.
ONLINE RESOURCES / (13) Gain
acceptance of the roadmap for
Clinical Knowledge Publisher (CKP)
by SIGN / NES Steering Group and
extend the Clinical Knowledge
Publisher toolkit to support indexing
and formatting of SIGN and other
guidelines.
No current progress as this project is not in
plans after IT and Systems & Resources (S&R)
teams are moved to Digital team. Pending the
outcome of the Digital Review.
This Amber relates to a Target in the Operational Plan (OP)
OP 047-02
[Medical]
PRIMARY
FAMILY:
Training Grades
5
LEADERSHIP AND MANAGEMENT
DEVELOPMENT FOR MEDICAL
TRAINEES / (2) Provide module 5 of
the LaMP programme.
A decision was made to put development of
module 5 on hold. The module will be
developed but it pending other pre-module 5
priorities being tackled first.
Progress against NES Strategic Themes
This table shows the previously completed items separately, please note there will also be
items completed this quarter that are counted in the general Red-Amber-Green columns.
LDP
Operational Plan
Strategic Theme
Green Amber Red Completed Green Amber Red Completed
1. An excellent workforce
33
0
0
4
41
1
0
5
2. Improved quality
40
0
0
3
21
1
0
3
3. New models of care
68
5
0
3
18
7
0
2
4. Enhanced educational infr
46
3
0
4
36
3
1
3
5. An improved organisation
27
5
1
14
40
6
1
10
TOTALS
214
13
1
28
156
18
2
23
page 4 of 9
Strategic Themes - LDP
Strategic Themes - OP
page 5 of 9
6
Performance by NES Directorate
This table shows the previously completed items separately, please note there will also be
items completed this quarter that are counted in the general Red-Amber-Green columns.
Directorate
Dental (incl
Healthcare
Science &
Optometry)
Finance &
Corporate
Resources
Medical
NMAHP
Pharmacy
Psychology
Workforce
TOTALS
LDP
Green Amber Red
Operational Plan
Completed Green Amber Red Completed
27
4
0
7
23
2
1
5
28
3
0
5
51
5
0
7
33
46
21
46
13
214
0
1
0
0
5
13
0
0
0
0
1
1
2
7
1
0
6
28
40
14
3
9
16
156
3
0
0
0
8
18
0
0
0
0
1
2
2
1
0
0
8
23
Directorates - LDP
Directorates - OP
page 6 of 9
7
Development of our approach to Performance Reporting
The Committee has requested that we consider means by which we can categorise our
performance targets in a way that helps us to focus scrutiny on the targets that represent
the most risk to the organisation if they are missed. This approach will enable us to start to
deliver a dashboard approach with targets categorised by type and by risk, and a
prototype report is expected to become available next quarter.
8
Performance by Primary Families
Families are used to group data in different ways, they tend to fit into one of three
categories: an NHS Scotland staff group (eg Healthcare Support Workers, Doctors); an
NHS Scotland patient group (eg older people, children and young people) or a health
condition (eg Dementia, Cancer). There are some exceptions to this definition, most
notably the family NES Business Support.
Targets have both primary and secondary families (from the same list) allocated to them
allowing the same data to be viewed from different points of view. The concept of families
was first used in Operational Planning for 2014/15 and is still being refined.
To avoid double counting, this report only shows performance against primary families,
The Primary family is chosen by the NES Directorate Planners at the time of Operational
Planning and is the family they deem to be the most relevant to the activity for which they
are planning. Reports may be run to show performance against specific families if
required. For example, the table below shows that there are 14 Greens relating to family
Dementia, however, there are in fact a total of 22 targets which have Dementia as either
a primary or a secondary family, of which, 21 are currently Green, one is currently Amber
and none are currently Red.
The table and chart overleaf show the previously completed items separately, please note
there will also be items completed this quarter that are counted in the general Red-AmberGreen columns.
page 7 of 9
LDP
Family
Admin & Clerical staff
AHPs
National Policy Priorities
Autism
CAMHS
CYP
Dementia
DCPs
Dentists
Early Years (pre school)
Equality & Diversity
Facilities staff
HAI
H&SCI
Health Care Chaplains
Health Impr & Red'g Inequals
Health Protection
Human Factors
Leadership & Mgt Dev
Learning Disabilities
LTC + Multiples
Midwifery & Maternal Hlth
Modern Apprenticeships
Modernising Careers
Multi Professional Staff
NES Business Support
NHS Staff Engagement
Nurses
Optometrists
Parenting
Patient Safety
Person Centred Care
PFPI, incl Vols + Lay
Pharmacy
Portal
Post Grad
Practice Education
Psychological Therapies
Quality Improvement
Remote & Rural
Salaried Dental Service
Support Workers
The Knowledge Network
Trained Doctors
Training Grades
Undergraduates
TOTALS
Green
6
2
0
1
6
8
11
5
5
2
1
1
3
3
1
1
0
2
15
1
5
7
0
1
14
25
0
0
3
3
0
4
3
21
1
8
0
7
1
0
1
5
2
8
17
4
214
Operational Plan
Amber
Red
1
0
0
0
0
0
1
0
0
0
0
1
0
0
0
0
0
0
2
0
0
0
0
0
2
3
2
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
13
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
Prev
Complete
0
0
0
0
0
1
0
1
1
0
0
0
0
0
0
0
0
0
2
0
0
0
0
0
2
8
1
5
2
0
0
0
0
1
0
1
0
0
0
0
0
0
0
0
2
1
28
Green
Amber
Red
1
2
1
0
0
0
3
0
5
1
3
0
0
2
0
0
2
0
18
0
0
1
1
0
23
33
1
0
0
0
6
0
3
3
0
1
4
0
4
1
0
0
2
10
23
2
156
1
0
0
0
0
0
0
0
1
0
0
1
0
0
0
0
0
0
0
0
0
0
1
0
3
7
1
0
0
0
0
0
0
0
0
0
1
0
0
0
0
0
0
1
1
0
18
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
1
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
0
2
Prev
Complete
0
0
0
0
0
0
0
0
1
0
1
0
0
0
0
0
1
0
2
0
0
0
0
0
1
11
0
0
2
0
0
0
0
0
0
0
2
0
2
0
0
0
0
0
0
0
23
page 8 of 9
Primary Families - LDP and OP combined
page 9 of 9