Integrated Care
Condolence Team Fundamentals
Integrated Care Condolence Teams for
Missing, Injured or Deceased
OVERVIEW
Integrated Care Condolence Team Fundamentals
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Welcome to the Integrated Care
Condolence Team Fundamentals
training!
Integrated Care Condolence Team Fundamentals
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Introductions
• Your name
• Your role
• Your expectations from this training
Integrated Care Condolence Team Fundamentals
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Objectives
• Explain the overall function and purpose of the
ICCT team, as well as the ICCT’s approach in
working to meet the needs of our clients and
their families.
• Identify the ICCT roles and their responsibilities.
• Successfully execute the ICCT Standards and
Procedures by using all available resources and
job tools.
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Objectives (continued)
• Explain the importance of partnering with
community organizations and working with the
Community Partnerships staff.
• Recognize the stresses that you as a responder
face, and follow the necessary steps and tips to
ensure your overall well-being before, during
and after deployment.
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Integrated Care Condolence Team
• Consists of staff from multiple functions.
• Provides an array of services to families whose
loved one is missing, injured or deceased.
• Is designed as a follow-up after an event—
providing support and resources at a later
time and place.
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A Team Approach
Our teams:
• Consist of a minimum of two members—most
teams have only two or three members.
• Provide comprehensive services in one visit.
• Include responders from various disciplines to
address families’ specific concerns all at one
time.
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Confidentiality
• Treat client information as confidential.
• Avoid divulging details to anyone who does
not need to know such information.
• Do not disclose information outside of the
team.
• Disclose information only on a “business
need to know” basis.
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ROLES, RESPONSIBILITIES AND
AUTHORITIES
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ICCT Roles and Responsibilities
• Integrated Care Condolence Team
Coordinator
• Integrated Care Condolence Team Lead
• The Integrated Care Condolence Team
Member
• National Headquarters Liaison
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Recruitment and Training
•
•
•
•
Casework and Recovery Planning (CC)
Disaster Health Services (DHS)
Disaster Mental Health (DMH)
Disaster Spiritual Care (DSC)
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Team Member Competencies
• The ability to work collaboratively with
responders from other functions.
• Understanding the basic elements of grief
processes.
• Familiarity with principles of cultural
competence.
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Team Member Competencies
(continued)
• Comfort when working with families from other
cultures.
• Knowledge of current casework procedures,
including knowledge of CAS 2.0 and procedures
related to Client Assistance Cards.
• Being fully trained in their respective functions.
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Required Trainings
Complete prior to deployment:
• Integrated Care Condolence Team Fundamentals
• Casework and Recovery Planning Fundamentals
• Psychological First Aid
When assigned to an ICCT, team members complete
the Orientation to the Integrated Care Condolence
Team on the Disaster Relief Operation.
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Deployment of ICCTs
ICCTs are requested in:
• Local or Regional Responses
• Mass Casualty and Large Disaster
Operations
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INTEGRATED CARE CONDOLENCE
TEAM PROCEDURES
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ICCT Procedures
• Procedures for service delivery are the
same in all responses.
• Team members must follow the guidance
of their respective functions, and the
procedures specific to ICCT service
delivery.
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ICCT Visits
• Provide practical assistance to meet basic
immediate needs.
• Connect clients to resources.
• Help provide a systematic planning
process to support recovery.
• Promote resilience.
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Preparing for ICCT Visits
•
•
•
•
A list of families is created.
Teams and Team Leads are identified.
Arrangements are made to visit families.
Teams are finalized and meet to discuss
meeting plans.
• Documentation is prepared and client
information is gathered.
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Conducting ICCT Visits
Main Objective: Support the Family!
• Express condolences and introduce the team.
• Allow the family time to describe their
experience, and listen for disaster-related
needs.
• Explain the types of support and services that
may be available.
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During the ICCT Visit
• Assess the needs of the family.
• Ask the family about other needs as the case
warrants.
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Closing the ICCT Visit
• Schedule follow-up call or meeting to:
– verify that identified needs have been addressed.
– provide additional information/support.
• Provide family with contact information for a
designated follow-up contact.
• Express condolences again.
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After the ICCT Visit
•
•
•
•
Follow-up with the client is conducted.
Appropriate documentation is completed.
The team meets to discuss the visit.
Documentation that includes confidential
health or mental health information is
submitted to the DHS Lead for storage.
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Activity 1
Scenario:
Tornado – Parent and Children Deceased
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Activity 2
Scenario:
Disaster Action Team (DAT) Call w/Fatality
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Activity 3
Scenario:
DAT Call with One Death
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Supporting Injured Clients
and their Families
• If the client is hospitalized, the ICCT
should contact the hospital social worker,
chaplain or medical personnel to prevent
duplication of services and ensure
effective collaboration.
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Activity 4
Scenario:
Hospitalized Client
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Supporting Families Whose
Loved One is Missing
• It is crucial to pay attention to the
family’s emotional and spiritual needs.
• Direct client assistance, health care and
emotional support may be needed in
these circumstances.
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Activity 5
Scenario:
Several Deceased and Missing
with a Lead Role
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Team Transitions
• A team member is being re-assigned to another
team.
• A team member is leaving the ICCT assignment
and returning to regular function duties.
• A new team member is joining the team.
• A disaster operation must transition to a local
response.
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Activity 6
Scenario:
Coordinator Role for a Large Event
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WORKING WITH COMMUNITY
PARTNERS
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Relationships with
Community Partners
We partner with community organizations to:
• Meet disaster-related needs of clients.
• Ensure a wide variety of services is
provided to the greatest number of clients.
• Attend to cultural and ethnic needs for
appropriate referrals.
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Working with the Community
Partnerships Staff
• Work to establish relationships prior to disaster.
• Work with staff during or after an event to
identify additional resources, and to request
assistance/support from pre-established
partners.
• Communicate clearly and collaborate fully with
the Community Partnership staff.
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Available Resources
• Knowing the partners before disasters
occur makes it much easier to determine
and offer resources to clients.
• Local chapters who develop a resource
book make the referral process easier,
especially for team members that are not
locally based.
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STAFF CARE RESPONSIBILITIES
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Staff Care Responsibilities
In order to provide effective care to clients
and their families, team members must:
• Be healthy—physically, emotionally and
spiritually.
• Should care for themselves and each
other.
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Lead/Coordinator Responsibilities
•
•
•
•
•
Recognize the stressors that responders face.
Support efforts to reduce those stressors.
Help prevent compassion fatigue.
Model self-care by taking breaks themselves.
Make staff care the team’s number one
priority.
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Responder Responsibilities:
Pre-Deployment
• Conduct a personal Inventory using the PreAssignment Self-Assessment job tool.
• Review the Coping with Disaster: Preparing for a
Disaster Assignment brochure.
• Provide your family with the Coping with
Disaster: For the Families of Disaster Workers
brochure.
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Responder Responsibilities:
During Deployment
• Strive to be a good team member and assume
others are committed to doing their best.
• Remind yourself of the reason for deployment.
• Make suggestions for improving the situation
instead of criticizing.
• Watch out for the well-being of other members.
• Ask for help and take breaks as needed.
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Responder Responsibilities:
Post-Deployment
Post-Traumatic Growth:
• Perspective of personal problems
• Deep sense of satisfaction
• Community Spirit
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Responder Responsibilities:
Post-Deployment
Post-Assignment Challenges:
• Nightmares, dreams, or disturbing memories
• Emotional numbing; feelings of
despair/hopelessness
• Urges to isolate and detach from others
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Responder Responsibilities:
Post-Deployment
Post-Assignment Challenges (continued):
• An inability to concentrate
• Use of ineffective coping strategies
• Lack of enthusiasm toward relationships,
essential job and personal responsibilities
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Responder Responsibilities:
Post-Deployment
If you struggle with post-assignment challenges:
• Review the Coping with Disaster: Returning
Home from a Disaster Assignment brochure.
• Reach out to the many resources offered by the
Red Cross. Refer to the Responder Self-Care Tips
job tool.
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CONCLUSION
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Conclusion
Take a moment to review the objectives of
this training session as well as your
expectations of this training.
• Have your expectations been met?
• Do you have additional questions?
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Your Next Steps
• Let the Lead at your chapter know that
you have taken the class and are willing
to be on an ICCT.
• When deploying, let the deployment
team know you are trained and available
for an ICCT.
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Participant Evaluation Form
Complete the Participant Evaluation Form
and submit to the Instructor before
you leave the training session.
Thanks for attending!
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