HP StoreEver Command View for Tape
Libraries Version 3.9.02 and Interface
Manager Firmware Version I274 Release
Notes
HP Part Number: QN998-96183a
Published: August 2015
Edition: 1
© Copyright 2015 Hewlett-Packard Development Company, L.P.
Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR 12.211 and 12.212, Commercial
Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's
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The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty
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Acknowledgments
Microsoft® and Windows® are trademarks of the Microsoft group of companies.
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Java and Oracle are registered trademarks of Oracle and/or its affiliates.
Version:
Command View for Tape Libraries version 3.9.02 and Interface Manager firmware version I274
Description
This document describes enhancements and fixes for HP Command View for Tape Libraries 3.9.02
and Interface Manager firmware version I274.
HP SMI-S Tape Provider runs in the background on Command View for Tape Libraries.
Update recommendation
Optional.
Supersedes
Command View for Tape Libraries versions 3.9.01.
Product models
•
Supports all models of HP ESL E-Series Tape Library.
•
Supports all models of HP ESL G3 Tape Library.
•
Supports all models of HP EML E-Series Tape Library.
•
Supports HP 1/8 G2 Tape Autoloaders.
•
Supports HP MSL2024, MSL4048, MSL6480, and MSL8096 Tape Libraries.
•
Includes TapeAssure for selected tape drives in HP MSL G3 Tape Libraries, 1/8 G2 Tape
Autoloaders, and some standalone LTO Ultrium tape drive models. For more information, see
http://www.hp.com/go/tapeassure.
Operating systems
Operating System
Supported
Microsoft Windows Server 2008 SP2 (32/64–bit)
Yes
Microsoft Windows Server 2008 R2 SP1 (64–bit)
Yes
Microsoft Windows Server 2012 (64–bit)
Yes
Microsoft Windows Server 2012 R2 (64–bit)
Yes
NOTE:
•
Command View TL runs as a 32–bit application on the listed Microsoft Windows Operating
Systems (64–bit).
•
Command View TL software is fully compatible with only English-language versions of Windows.
Management station (server) requirements
Minimum system
For environments with fewer than 10 tape libraries, Command View TL requires a management station
(server) with a minimum of:
•
1.6-GHz CPU, 2 GB RAM
•
2 GB of free disk space for installation
Description
3
•
10/100 Base-T network card (static IP address recommended)
•
Compatible with VMWare ESX server 5.0 and 5.1
Recommended system
For environments with up to 20 tape libraries:
•
3.0-GHz CPU or greater, Dual Core, 8-GB RAM
For environments with 20 to 70 tape libraries:
•
3.0-GHz CPU or greater, Dual Core, 16-GB RAM
For environments with more than 70 tape libraries, or more than 900 tape drives (total), multiple
management stations will be required.
Browser minimum requirements
•
Microsoft Internet Explorer v8, v9, v10, and v11
•
Mozilla Firefox v15.0.1 or higher
•
Google Chrome v24 or higher
•
Adobe Flash Player 10.3 or higher
NOTE: On Windows Server 2012 Internet Explorer 10 has an embedded version of Adobe
Flash Player. Ensure that all of the latest Windows updates are installed.
1.
2.
3.
Ensure that the most recent Windows updates are installed using the Windows update feature
in the Control Panel.
Configuring Windows Server 2012:
a. Click Server Manager in the bottom left corner of the screen.
b. In the Server Manager dialog box, click Add Roles and Features Wizard.
c. Continue with Next with the default options selected and provide specific options in the
wizard.
d. In the Features dialog box choose User Interfaces and Infrastructure (installed). This
feature has three sub-features. Select the Desktop Experience check box.
e. Click Next and the Install.
Configure Internet Explorer:
a. Select Tools→Compatibility View Settings.
b. Enter the website address, then click Add.
c. Verify the Include updated websites lists from Microsoft and Display intranet sites in
Compatibility View check boxes are selected.
d. Click Close.
NOTE: Clearing the Internet Explorer cache will remove the added websites in
Compatibility View Settings. If the cache is cleared, the websites must be added back
to the Compatibility View Settings list.
•
For ESL G3 Tape Libraries (only) Java Runtime Environment (JRE) version 1.6.0 Update 24 or later
Enable Java support for Browsers:
1. Close all open browser windows.
2. From the Windows Control Panel, select Java.
3. Select the Advanced tab.
4. Expand the Default Java for browsers node and select the item for your browser if it is not
already selected.
4
Browser minimum requirements
5.
Click OK.
•
An internet connection is recommended so that Command View for Tape Libraries can connect
to the HP Support website.
•
For ESL G3 Tape Libraries (only) Java Runtime Environment (JRE) version 1.8 or later , user gets
the following error message Java Application Blocked. To resolve this, add the Host
Address as part of the Exception List.
To add the Host Address as part of the Exception List:
1. In the Java Control Panel > Security tab. Set Security level to High Security level.
2. Select Edit Site List and select Add.
3. Select Apply and select OK to save the changes made.
Recommended minimum screen resolution
1152 x 864
Compatibility/Interoperability
For full functionality of all new features, please make sure that you are using the following firmware
versions:
Product
Version
ESL G3 Tape Library
Library
710H_GS11200- MCB Ver 2
656H_GS10801- MCB Ver 11
Command View TL
3.9.02
LTO6 drives
J57W
LTO5 drives
I6GW
LTO4 drives
H6HW
MSL Tape Libraries
MSL6480
4.70
MSL G3 2048
6.20
MSL G3 4048
8.70
MSL G3 8048
1130
MSL G3 8096
1130
Command View TL
3.9.02
Autoloader
1/8 G2 Autoloader
4.30
Command View TL
3.9.02
MSL StoreEver Drive Firmware versions
LTO6 Drives
HH
2
FC - 253W
2
HH SAS - 354W
LTO5 Drives
FH 3FC - I6GW
HH 2FC - Y6DW
Recommended minimum screen resolution
5
Product
Version
HH 2SAS - Z6DW
LTO4 Drives
FH 3FC - H6FW
HH 2SAS - U62W
ESL E-Series Tape Library
Library (and robotics)
7.7
Command View TL
3.8.01 (hot site) or 3.9.02
Interface Manager
I274
2Gb Fibre Channel Interface Controllers
5.9.63
4Gb Fibre Channel Interface Controllers
5.9.77
LTO5 drives
I6GW
LTO4 drives
H6FW
LTO3 drives
L68W
EML E-Series Tape Library
Library (and robotics)
1493
Command View TL
3.8.01 (hot site) or 3.9.02
Interface Manager
I274
2Gb Fibre Channel Interface Controllers
5.9.63
4Gb Fibre Channel Interface Controllers
5.9.77
LTO6 drives
J52S
LTO5 drives
I6DS
LTO4 drives
H68S
LTO3 drives
L6HS
1
2
3
In Command View TL, the Library Data Verification and TapeAssure feature support will be available for ESL G3 library for
the stated firmware versions of ESL G3 Tape Library 663H or later with MCB Version 2.0.
HH — Half Height
FH - Full Height
For the latest FW versions supported, refer to the Data Agile BURA Compatibility Matrix (formally
known as EBS matrix) located at: http://www.hp.com/go/buracompatibility.
Incompatibility with Secure Key Manager 1.0 (4.7.1)
This package is NOT compatible with HP Secure Key Manager code version 1.0 (also known as
4.7.1). If you are using a Secure Key Manager appliance for storage security, code version 1.1 (also
known as 4.8.1) is required.
Command View TL Database Compatibility
From CVTL 3.0.00 and higher, using the Save/restore Database in TapeAssure and restoring the
database backup taken from older versions of Command View TL is not supported.
6
Command View TL Database Compatibility
Command View TL upgrade support
NOTE: Upgrading to Command View TL 3.9.02 is only supported from versions 3.7.00, 3.7 Patch
01, 3.7 Patch 02, 3.8.00, 3.8.01, 3.9.00 and 3.9.01. If your current Command View TL software
is older than 3.7.00, then upgrade to version 3.7.00 before you upgrade to 3.9.00.
Command View TL Operating System
3.9.02
Microsoft Windows Server 2008 SP2 (32/64–bit)
Yes
Microsoft Windows Server 2008 R2 SP1 (64–bit)
Yes
Microsoft Windows Server 2012 (64–bit)
Yes
Microsoft Windows Server 2012 R2 (64–bit)
Yes
Languages
International English
Fixes
•
Fixed an issue with the cipher to support Open JDK 7.0 and ESL G3 version 700H_GS22000.
•
Fixed an issue with the Data Verification by removing key length validation.
•
Fixed an issue where the tickets not being parsed as the TotalC1CWUncorrW variable was
bigger than the allocated space of the integer.
•
Fixed an issue where Command View TL displayed incorrect number of Full Slots for the ESL G3
library when multiple logical partitions were configured or when the media was moved to an IE
station.
HP SMI-S Tape Provider
The installation steps remains unchanged for 3.9.02. For more information on installation instructions,
seeHP StoreEver SMI-S Tape Provider Release Notes at http://www.hp.com/support/cvtl.
Installation instructions
Installing Command View for Tape Libraries as a new install
HP Command View for Tape Libraries 3.0.00 and later requires the latest version of Adobe Flash
Player. You can install the latest version from http://get.adobe.com/flashplayer/.
Prerequisites
Before installing the latest version of Adobe Flash player:
•
Clear the browser cache memory.
•
Delete all Adobe Flash Player Browsing Data and Clear the Adobe Flash Player cache memory.
For more information, see
https://helpx.adobe.com/flash-player/kb/flash-player-games-video-or.html.
NOTE:
•
The clear cache utility is also applicable for Adobe Flash Player.
For installation of Adobe Flash Player on Windows 64–bit systems, see
https://helpx.adobe.com/flash-player/kb/flash-player-64-bit-operating.html
Command View TL upgrade support
7
IMPORTANT:
•
You must right click and run the .exe file as an administrator.
•
Adobe Flash Player is not required for HP Command View for Tape Libraries 2.8.00 with EML,
ESL-e, and ESL G3 libraries.
The latest CVTL version is available at www.hp.com/support/cvtl.
To install and run this software on Windows Server 2008 or later, you must either login as Administrator
and right-click and run as Administrator, or perform the following steps:
1. Become a member of the Administrators group using the Server Manager (Start→All
Programs→Administrative Tools→Server Manager).
2. If prompted by Internet Explorer, add the hostname of the management station to your Trusted
Sites Zone.
3. Launch the Command View TL installer by right-clicking on the executable and selecting Run as
Administrator.
The Windows Management Instrumentation service must be started before installation or uninstallation
of Command View TL.
No changes are required to remotely browse to a library or management station.
Install the Command View for Tape Libraries upgrade
CAUTION: Command View TL 3.0.00 and later cannot upgrade any libraries with i240 or older
Interface Manager firmware. Upgrade to 2.8.00, then install the bundle, and then install Command
View TL 3.0.00 to 3.5.00. Command View 3.6.00 can only be upgraded from 3.5.00, Command
View 3.8.00 can only be upgraded from 3.6.00 or later, and Command View 3.9.02 can only be
updated from Command View 3.7.00 or later.
If you are upgrading from a Command View TL version earlier than 2.0.00 (or Command View ESL
prior to version 1.5), follow this upgrade path: 2.32 —> 2.8.00 —> 3.5.00 —> 3.6.00 —> 3.8.00
—> 3.9.02. Command View TL 3.9.02 upgrade is supported from versions 3.7.00 or later.
All previous settings (database, device list, support tickets, proxy settings and so forth) are migrated
during the upgrade.
Upgrade Adobe Flash player to a newer version. For information on CVTL installation, see “Installation
instructions” (page 7).
NOTE: If Command View TL is uninstalled using add remove programs and the data base and files
were retained, install the same version of Command View TL before migration.
To install Command View TL, you must uninstall the database and all files.
Installing the Interface Manager upgrade
If upgrading your Interface Manager from an I231 or lower release, ensure that the FTP server on the
Interface Manager is clear of all extra files.
CAUTION: Failure to clear these files may result in damage to the library and the need for service
intervention.
1.
2.
8
If you have a firewall that prevents FTP access, disable the firewall.
Use FTP to connect to the Interface Manager:
1. Open a command shell on any PC connected to the LAN.
2. Enter the command ftp ipaddress, where ipaddress is the IP address of the Interface
Manager card.
3. Log in with the user name ftp and no password.
Installation instructions
3.
Run del <filename> for each file to delete.
CAUTION: HP recommends that an HP Service engineer perform any upgrade of your Interface
Manager from an I2XX or lower release. The HP Service engineer will upgrade to version I232 using
CVTL 2.3.20 and the corresponding firmware bundle using the ESL c01464098 or EML c01463974
engineering document using CVTL 2.3.20. After the library is an I232 and the corresponding bundles,
Command View TL can be updated to 2.8.00. The library can then be downloaded to I274. I232
and I240 cannot be upgraded with Command View TL 3.0.00 and above.
Use advisory ESL-e c01464098 or EML c01463974 to upgrade directly to I232 and CVTL 2.8.00
from any revision less than I232. Then, perform the upgrade to I270 using CVTL 2.8.00.
CAUTION: Customers upgrading from HP StorageWorks ESL E-Series library firmware 6.20 to 6.22
or higher via Interface Manager or Command View TL in an HP StorageWorks ESL E-Series library
will encounter the following message: “Interface Manager (IM) unable to verify whether firmware
update completed or not, please check the device.” Wait until the library Operator Control Panel
indicates the upgrade is complete. This will take about 20 minutes. The upgrade will complete with
no issues. This error will not occur once the firmware is fully installed in the library. Failure to wait may
result in damage to the library and the need for service intervention.
CAUTION: ESL E-Series libraries that have had the cabinet controller or cabinet controller smart
media/daughter board replaced without having library defaults reset afterwards, must restore library
defaults prior to upgrading to 7.X or higher firmware (first included in the 2.4 or higher firmware
bundle). If the history of the library is unknown, it is recommended that library defaults be reset prior
to loading 7.0 to be safe. Library defaults are different than restoring the Interface Manager defaults;
restoring library defaults must be done from the front panel (Operator Control Panel) of the library in
the Setup menu.
CAUTION: Customers upgrading from HP EML libraries from below 1200 need to go to 1200 first.
Secondly if the firmware is below 1407 then they need to upgrade to 1407 next. Then they can
upgrade to the latest firmware. EML libraries might not show the latest revision is loaded until the IFC
is also rebooted if no host commands were sent to the library after the upgrade.
This configuration data includes, but is not limited to:
•
Management Station information
•
Library settings
•
Support contact information
•
Interface Manager settings
•
Partition settings (if configured)
•
Secure Manager settings (if configured)
•
Network settings
•
SNMP settings
•
License settings
Migrations are increasingly complicated and HP strongly recommends that any migration be performed
by an HP Service engineer using ESL c01473045 and EML c01439962 migration documents. All
migrations to the I270 and 2.8.00 code bundle must be preceded by upgrade to the I232 and 2.3.0
code bundle (migration instructions are included in the readme file for I232).
CAUTION: Upgrading to 2.x is not supported for ESL9000 libraries. These libraries can be fully
managed using Command View for Tape Libraries 2.x. but will not accept the I200 or higher Interface
Manager code. ESL9000 libraries will work only with version I182 Interface Manager code and CVTL
2.6.00.
Installation instructions
9
Install the Interface Manager I274 release and 3.9.00 firmware bundle (EML and ESL E-Series Libraries)
NOTE: You must be at the I232 and 2.32 firmware bundle or higher before proceeding with the
upgrades to the I274 and 3.7.00 bundle. If at a revision lower than I232 or 2.32 firmware bundle
first migrate to I232 and 2.32 firmware bundle to proceed. You must be at i250 and the 2.50 Frimware
Bundle or above to download with Command View TL 3.0.00 or later.
NOTE: If the EML library is below 1200 download 1200 first. Then if the EML library is below 1407
download 1407 first. Otherwise the RLC might need to be replaced. Three EML library versions are
included in the latest firmware bundle.
1.
2.
3.
Save the existing configuration to a safe location before performing any Interface Manager
upgrade.
Download and unpack the 3.9.00 EML or ESL E-Series firmware bundle and Interface Manager
firmware I274 to the Command View for Tape Libraries client (for example, the desktop or laptop).
Verify that the library, interface controller, drive (optional), and the Interface Manager firmware
files are downloaded.
If your Interface Manager is at I232 or later, do not perform this step. Continue at the next step.
This step tests the FTP session, and verifies that it can locate the files residing in the Interface
Manager that need to be deleted.
a. Create a text file with Notepad or WordPad and save it at test.txt.
b. FTP to the Interface Manager as anonymous with no password.
c. Enter put test.txt or copy the test.txt file to the Interface Manager.
d. The ls, nlist, or dir command should indicate thattest.txt was just uploaded. If
test.txt is not seen, then disable the firewall. FTP commands may not work correctly with
certain firewalls (for example, Symantec Endpoint in Windows XP).
e. Execute an ls, nlist, or dir command to verify that the directory does not have any
entries. If it does, use the del <filename> command until all other files are removed. This
will free up compact flash (CF) memory used by support tickets or saved configurations. If
there is not enough CF memory, the Interface Manager migration might fail.
NOTE: If you cannot see test.txt, stop downloading at this point or have a compact flash
ready in case the download fails.
4.
5.
6.
Use Command View for Tape Libraries to update the Interface Manager firmware. Follow the
upgrade instructions to migrate directly to I274.
Use Command View for Tape Libraries to upgrade:
•
to 5.9.63 firmware for the 2GB Fibre Channel Interface Controllers
•
to 5.9.77 firmware for the 4Gb Fibre Channel Interface Controllers
Use Command View for Tape Libraries to upgrade ESL G3, ESL E-Series, EML E-Series library
firmware.
If the EML E-Series is below 1200, upgrade to 1200. If the EML E-Series library is below 1407,
upgrade to 1407. The EML library firmware can now be update to the newer firmware.
7.
8.
9.
Verify that all of the drives are empty.
Upgrade the drive firmware, if the drive firmware in the 3.9.00 bundle is newer than the drive
firmware that is in your drives.
Save the new configuration to a safe location after performing any Interface Manager upgrade.
Downgrading to previous releases
Downgrading your Interface Manager to a previous release requires some special considerations:
10
Installation instructions
IMPORTANT: Remove any hardware that is not supported by the firmware release you are
downgrading to. Failure to do so can cause the library to become inoperable.
•
Multiple versions of the Command View for Tape Libraries software cannot be installed on the
same computer at the same time. To use an older release of Command View for Tape Libraries,
uninstall the current version before installing the older version.
•
After performing the downgrade, you will need to restore system defaults through the restore
system defaultscommand in the command line interface or through the Restore Factory
Defaults page on the Support tab in Command View for Tape Libraries.
CAUTION:
•
All of your custom configuration information will be lost.
If you have previously saved a configuration at the older release, you can easily restore this
configuration after you have downgraded your Interface Manager through the restore system
configcommand in the command line interface or through the Save / Restore page on the
Configuration tab in Command View for Tape Libraries.
Previous Version Enhancements
Version 3.9.01
New features in Command View TL
•
Web service APIs for Data Verification added to support ISV integrations and MSL6480.
•
The Web service APIs for Data Verification added to support the drive assessment test.
Version 3.9.00
New features in Command View TL
Web service APIs for Data Verification added to support ISV integrations for ESL G3.
Version 3.8.00
New features in Command View TL
•
Data Verification
◦
Support for LTO-6 and LTO-5 tape drives in the MSL6480 tape library
◦
Support for scanning encrypted, partitioned, and LTFS partitioned tapes
◦
Modify partition and Custom partition enhancements for ESL G3
◦
Time base Policy and TapeAssure Policy enhancements for ESL G3/ MSL6480
◦
Support for multiple drive generations in the same data verification partition for MSL6480
and ESL G3
◦
Graphical representation of data verification and drive assessment results on the Data
Verification tab
◦
Included in the list of Event Triggered Scans
•
Data transfer in Library TapeAssure Graphs
•
Windows 2012 R2 and IE 11 support
•
VMWare 5.1 support
Previous Version Enhancements
11
Version 3.7.00
New features in Command View TL
•
Administrator can manually select tapes in a separate media verification partition without interfering
with host applications.
•
Configurable policies permit periodic scans based on the time interval that you select.
•
Support for Data verification and Drive Assessment in ESL G3 libraries for LTO5 and LTO6 drives
and corresponding supported tapes.
•
Support for managing media verification, configuration, and usage through CVTL while ensuring
data security.
•
Licensing enforcement and management for data verification license for ESL G3 libraries.
•
MSL6480 license management through CVTL.
•
User notifications of degraded tapes.
•
Reports of data verification and drive assessment results.
•
Library TapeAssure enhancements including the Library Dashboard with Library TapeAssure
graphs.
•
Support for RDC (Remote Data Collection) for ESL G3, MSL6480, and MSL G3 libraries. SMI-S
implements the TapeAssure profile that can be collected by IRS RDC, and you can configure
collection days for the RDC from the CVTL interface.
For version 3.6.00 and earlier enhancements, refer CVTL Release Notes or CVTL User Guide.
Previous Version Fixes
Version 3.9.01
•
Password errors have an authentication failed message.
•
Fixed an issue where the IP address of the drives were changed due to a drive reboot causing
Data Verification testing to loose communication with the drives. The IP address is retrieved before
each Test State, instead of when the DV engine is started.
•
Fixed an issue where the Data Verification media is unable to return to the slot and was getting
left in the drive.
•
Clarified Data Verification failure messages if the drive is already full.
Version 3.9.00
•
Data Verification Tests are now putting the cartridge back in the source slot instead of the first
available slot.
•
Added a Retry fetching of alert logs for EML and ESL-e libraries.
•
Fixed the issue where tickets were not passed as the TotalCCPs2C1W ticket variable was bigger
than the allocated space of the integer.
Version 3.8.01 (hot site EML and ESL-e only)
•
Fixed issue where CVTL slows down drastically over a period of time.
•
Fixed issue with memory leaks.
NOTE:
12
These fixes are not merged to 3.9.00, 3.9.01 or 3.9.02.
Previous Version Fixes
Version 3.8.00
•
Upgrade to Java version 7.0.600.
•
Fixed an issue where the CVTL nag warning was not removed after a license was installed.
•
Fixed the EML drive upgrade page to indicate that it handles LTO-6 drives.
•
Fix for multiple alerts on a cartridge load.
•
Fixed an issue where Advance Tape Assure was always showing 0 modules in the library Overview
pane.
•
Increased the length of the application name in the tapes table data base that was causing some
support tickets to be rejected for Tape Assure data.
Version 3.7 Patch 2
Added a fix that sends alerts about certain Tape Alert 6 messages in the library event logs or RAS
events caused by the error code 0x3339 (LF_ERR_UNABLE_TO_RELEASE). If this error is
encountered, the following alert message is displayed:
The drive (Serial Number) is reporting Tape Alert 6, the drive could not
get the write data from the host. If the problem persists HP recommends
checking the host and the host to drive SAN connectivity.
Version 3.7 Patch 1
Fixed a data verification issue that reports Test has reported Pass and Incomplete (The
test requires a tape to be loaded prior to it being run. Please load the
tape to be verified and re-run the test).
Version 3.7.00
•
Upgrade to Apache Tomcat 6.0.37.
•
Fixed false alerts for multiple host encryption when host base is sending the keys.
Workarounds
Data verification test fails on ESL G3 and MSL6480 libraries
Symptom :Data verification test fails on ESL G3 and MSL6480 libraries, if the primary ports are
connected. Communication over primary fibre channel ports may cause the LUN to reset.
Workaround :
1. Stop the Data verification engine from Command View TL .
2. Disconnect the primary ports (FC/SAS) for all the drives listed in the Data Verification partition.
3. Remove and recreate the Data Verification partition.
NOTE: When the Data Verification test is run on the partitioned drives, the ESL G3 library
generates the following RAS event for the drives in the Data Verification:Internal Drive
Network connectivity problem. If you cannot recreate the partitions then, close the event
and rerun the test.
Found in version: 3.9.02 and later
Data Verification Test fails on ESL G3 if a Service personnel is logged on to the library GUI using a
Service login
Symptom:
Workarounds
13
Data Verification Test (DVT) fails if a Service personnel is logged into the ESL G3 library GUI using
the Service login. When a Service user is logged in to the ESL G3 library, CVTL is unable to login to
the library using Web Services (WS) which prevents DV test commands like starting and stopping the
DV service, retrieving media information, moving media to or from drives, or retrieving partition details.
Workaround:
Stop the CVTL DV service before a Service personnel logs in using the Service login and password.
Improper test result message is displayed after running DV test due to the installation of "CTAF”
Symptom: On running DV, the test fails and the test result is displayed is “Unknown Internal Error”.
The issue is due to the installation of the "CTAF"software. The software sets the path variable as
PERL5LIB in system's environment. Due to this issue, Perl in DV is unable to locate a few libraries as
the path variable redirects it to look for libraries in different paths.
Workaround:
Make sure CTAF (or any software which changes PERL5LIB variable) does not co-exist with CVTL while
running DV.
Found in version: 3.9.02 and later
Application log red event (PostGre): FATAL: "database "cvtl_libdb" does not exist"
Symptom: The application log has a red event (PostGre): FATAL: "database "cvtl_libdb" does not
exist" with Windows 2008r2. This occurs when CVTL is uninstalled and reinstalled, and when the
server is rebootedTh or the services and CVTL application are not being stopped in the proper order.
Workaround:
Ignore issues unless CVTL has GUI issues.
Found in version: 3.0.00 and later
Qstar software error message: "DV Partition not found"
Symptom: The Qstar application does not provide tools to create DV partition.
Workaround:
Verify that Data Verification partition is created for your library in the CVTL GUI.
Found in version: 3.9.00 and later
Data Verification tests displays Test Incomplete status
Symptom: Data Verification (DV) tests displays Test Incomplete status after one of the following occurs:
the DV partition is modified, tape drives are added, removed, or replaced in a tape library, or the
library or drives are rebooted or taken offline
Workaround:
In Command View TL’s DV screen, click the stop button for the affected library to stop the DV engine.
Remove any media from drives assigned to the DV partition, using Command View TL, the library’s
management interface, or other application. Then, on the DV screen, click the start button for the
affected library. This will re-scan the slots and drives assigned to the DV partition and restart the DV
engine.
Found in version: 3.7.00 and later
Data verification test was not able to complete for the currently selected tape cartridge
Symptom: Due to intermittent network connection problems, the data verification test was not able to
complete for the currently selected tape cartridge.
14
Workarounds
Workaround:
•
Before starting Full data verification tests, ensure that applications which need extensive network
bandwidth are not running at the same time.
•
Try to verify the media at a different time when the network traffic may be lower.
•
If the error persists on a Full test, retry the test in Quick/Intermediate test mode.
For more information, see Data verification issues section in Troubleshooting chapter of HP StoreEver
Interface Manager and Command View for Tape Libraries Version 3.9.00 User Guide.
Found in version: 3.7.00 and later
Data verification job in an incomplete state
Symptom: If the barcode is longer than eight characters, during data verification the barcode gets
truncated due to which the cartridge gets stuck in the drive.
Workaround:
NOTE: HP tape libraries and associated application software like HP CVTL, HP Data Protector, and
other backup applications support eight character bar code labels. HP recommends the usage of eight
character bar code labels for compatibility with other libraries and other applications. Do not use
barcode characters with length greater than 12 characters while using Data Verification or Tape
Assure Advanced functionalities/features.
To resolve this issue, perform the following:
•
Unload the cartridge from the drive and move the cartridge to a user partition.
•
Restart the data verification engine.
Found in version: 3.8.00
Consecutive Data Verification results are marked with Test Incomplete status
Symptom: When Data Verification is performed using drive(s) which are not in a responsive state, the
Data Verification results are displayed as Test Incomplete.
Workaround: This issue may be observed with Data Verification on an ESL G3 library. To resolve this
issue, take note of the Overall System Status display on the ESL G3 Library Management Console
(LMC) or front panel and make sure that all subsystems have a green (Good) status. If any subsystems
have a yellow (Warning) or red (Critical) status, please follow the respective RAS resolution steps to
resolve those issues. After resolving any outstanding RAS events, take note of the Monitor > Drives
menu and make sure that all drives within the Data Verification partition are in a good state. If the
issue persists, contact HP support.
Remote Support Test Alert from CVTL GUI error
Symptom: An error occurs while sending an Insight Remote Support Test Alert from the CVTL GUI
Administrator→Send Insight Remote Support.
Test Alert.
Workaround: After complete installation of Command View TL , restart Command View TL service to
receive Test Alerts when set from CVTL GUI Administrator→Send Insight Remote Support
Found in version: 3.7.00
Data verification result “The test requires a tape to be loaded prior to it being run”
Symptom: The data verification result is “The test requires a tape to be loaded prior to it being run.
Please load the tape to be verified and re-run the test.”
Workaround: Perform the following steps:
1. Launch Command View Tape Library and Manage the ESL G3 library.
Workarounds
15
2.
3.
4.
Login to the ESL G3 Library Management Console.
Verify media event details for any media alerts and take corrective actions.
Run the data verification test again.
Found in version: 3.7.00
Data verification Test Setup Details screen does not refresh
Symptom: After tapes are added to the queue, the Test Setup Details screen does not refresh and tapes
added to the queue continue to show in the Tapes in Partition window.
Workaround: Manually refresh the screen using the Refresh button.
Found in version: 3.7.00
Data verification service stops and tests show blank results
Symptom: The data verification service stops while a test is running and then all the test runs show
blank results.
Workaround: Restart the CVTL service from services.msc.
Found in version: 3.7.00
Coexistence of LTT and CVTL issue
Symptom: When CVTL and LTT are launched together on the same browser, CVTL launches with an
error.
Workaround: Use separate browsers for CVTL and LTT applications to avoid flex related issues.
Found in version: 3.7.00
Launch CVTL and navigate to Administration page
Symptom: The Web server port and Email size limit fields on the Administration tab are displayed as
-1.
Workaround 1:
1. Select Start Menu+Run. Enter Services.msc and click OK.
2. Stop the HP Library and Tape Tools WebGUI service.
3. Stop the Command View TL service.
4. Start the Command View TL service.
5. Start the HP Library and Tape Tools WebGUI service.
Workaround 2:
1. Uninstall Command View TL 3.6.00.
2. Uninstall the Library and Tape Tools WebGUI 5.0.
3. Install Command View TL 3.6.00.
4. Install the Library and Tape Tools WebGUI 5.0.
Found in version: 3.6.00
Installing Command View TL shows “PORT# 5450 is in use by another application” message
Symptom: During the installation, the following message is displayed:
PORT# 5450 is in use by another application.
Installation will abort.
Please ensure PORT# 5450 is free and retry the installation.
16
Workarounds
Workaround: Ensure the PORT# 5450 is free and try re-installing Command View TL.
•
If the PORT# 5450 is blocked by your firewall, configure the firewall to allow communications
through PORT# 5450.
•
If the PORT# 5450 is used by another application, free it from the other application or install
Command View TL on a different server.
Found in version: 3.5.00
“Unable to launch <Newly selected Command View TL destination folder>\bin\wrapper.exe.” error
is received
Symptom: During the 3.5.00 upgrade, the error message “Unable to launch <Newly selected Command
View TL destination folder>\bin\wrapper.exe.” is displayed in a dialog box.
Workaround: Click Ok in the dialog box. The Command View TL upgrade will continue for few minutes
and then an “Installshield wizard complete” dialog box is displayed; click Finish in the dialog box to
complete the installation.
Found in version: 3.5.00
Uninstalling Command View TL by retaining support tickets, backup files and Installing the Command
View TL in a different location does not copy the support tickets, backup files to the new location
Symptom: You cannot view the details of the support ticket when double clicking it from support ticket
panel. TapeAssure backup files will not be listed in TapeAssure Save/Restore Database panel.
Workaround:
1. Copy the files
2.
•
From <previously installed Command View TL location>\supportticket\
v2
•
To <newly installed Command View TL location>\ supportticket\v2
Copy the files
•
From <previously installed Command View TL location>\TapeAssureBackup
•
To <newly installed Command View TL location>\TapeAssureBackup
TapeAssure data is not shown for ESL-E, ESL G3, MSL and Autoloader drives
Symptom: In rare cases, TapeAssure data is not shown for a very few number of ESL-E, ESL G3, MSL
and Autoloader drives.
Workaround: None. This issue will be addressed in a future release.
Found in version: 3.5.00
After doing a FRU replacement of an Interface Controller with no drives attached might not come back
to a green state
Symptom: The Interface Controller has the maps pushed to it but the Interface Manager has missed
that this has happed.
Workaround: Telnet to the Interface Manager and run the “show host access refresh”. This command
causes the Interface Manger to get mapping and host access information up to date. If for some reason
this does not work rebooting the Interface Manager or Interface Controller should also work.
Found in version: i274 and lower
On an Encrypted library after doing a FRU replacement of LTO5 or LTO6 drives the library might
present an error against the LTO5 or LTO6 drives as "Unable to open management path"
Symptom: The encryption path to the LTO5 or LTO6 drives IP address of the drive just removed is not
removed from the data base in the IM.
Workarounds
17
Workaround: Rebooting the Interface Manager will clean up the IP address for the encryption path.
Found in version: i274 and lower
ESL-E libraries with LTO3 drives can hang during unload
Symptom: The ESL-e library takes 1 hour and 15 minutes to do a move command but the LTO3 drive
will not unload and gets the error “Tape move for tape with barcode AA[xxxx] failed 020b800b
Command aborted by user”. The LTO3 drive and the ESL-e library are hung and a library reboot is
required to recover. The ESL-e retry on the drive unload, the host software sending a load command
and the Interface Manger sending the support ticket at the same time is causing the LTO3 drive to
hang.
Workaround: Back revision only the Interface Manager code to I270. If I274 is required for a different
issue then in the Interface Manger CLI send the command “set support disable” can be used but this
will disable tape assure.
Found in version: i271 and later
Interface Manager Firmware will not let it be chosen in the download list
Symptom: Occasionally if multiple files are chosen to be downloaded the Interface Manager firmware
will not show up in the list to check.
Workaround: Go back to the previous page and wait about 20 seconds. Then click on next again.
Found in version: 3.1.00
Interface manager is yellow Secure Manager needs to be synchronized
Symptom: Secure Manager inoperative - One or more interface controller device map(s) are out of
synchronization with the access control settings. Please run the "Synchronize" action available on the
Secure Manager page face controller device map(s) are out of synchronization with the access control
settings. Please run the "Synchronize" action available on the Secure Manager page.
Workaround: Manually run the “Sync Sec” from a ssh or telnet session to the IM. If this fails, reboot
the component that the WWN is listed as belonging to then do a resynchronize before calling support.
Found in version: I270 and later
Command View TL user interface is unresponsive
Symptom: After selecting Host Access→Actions→Add Access Control Group (for an EML and ESL
E-Series library), the Command View TL user interface becomes unresponsive.
Workaround: Close the browser window and manage the library again.
Found in version: 3.0.00
Restoring the configuration of the library does not reflect the restored configuration
Symptom: Restoring the configuration of the library from the Interface Manager CLI does not reflect
the restored configuration in the Command View GUI.
Workaround: After restoring the configuration of the library from Interface Manager CLI, manage the
library using the Command View TL GUI, then navigate to the pages in configuration pane and click
Refresh.
Found in version: 3.0.00
Command View TL 3.0.00 upgrade libraries with i240 code of earlier
Symptom: The firmware downloads will fail, hang or timeout even if connectivity passes.
Workaround: CVTL 3.0.00 cannot upgrade any libraries with i240 or older Interface Manager
firmware. Use 2.7.00 or 2.8.00 versions of command view TL to upgrade the Interface Manager
firmware or use the cli method to update the Interface Manager code first to i270 or greater.
18
Workarounds
Found in version: 3.0.00
Support ticket .zip files do not have the service.log file for the management station
Symptom: Support ticket .zip files do not have the service.log file for the management station
Workaround: To view the service.log file, Launch Command View TL and manage the library.
1. On the left pane, navigate to Support tab.
2. Go to Action→Save Management Station Log as... and save the .zip file. By default the file name
will be msLogs.zip.
3. Extract the msLogs.zip from the saved location. The service.log for the management station will
be available.
Found in version: 3.0.00
Date/Time are incorrect after Daylight Savings Time (DST) change
Symptom: Libraries that are not configured with Network Time Protocal (NTP), the date/time is wrong
after the Daylight Saving Time (DST) flipover.
Workaround: On the libraries that are not configured with Network Time Protocal (NTP), Daylight
Saving Time (DST) has to be applied manually.
Found in version: 2.7.00 or later
Secure Manager cannot communicate with the robotics, access control changes cannot be made
Symptom: “ERROR: cannot communicate with the Robotics – communication must be established before
Host Access configuration can occur.” is displayed in the host access node under the configuration
tab. This occurs when a configuration file is restored to the library, and the interface controller currently
hosting the robot LUN is different from the interface controller that is specified to perform this task in
the configuration file.
Workaround: Reboot the interface manager to clear the problem. Avoid this error by saving a new
configuration file after any configuration change on the library.
Found in version: 2.7.00 or later
The command line interface can disappear immediately after passwords are entered
Symptom: The command line interface can disappear immediately after passwords are entered.
Workaround: This is caused by logging into the Interface Manager before it is ready. Wait a few
seconds, then log in again.
Found in version: I270 or later
Postgre database install failure
Symptom: When installing Command View TL, the installer might display Setup could not create
the cvtl_db database.
Workaround: Try uninstalling CVTL and reinstall by right clicking on the CVTL installer and run as an
administrator else, contact HP Support.
Found in version: 2.8.00 or later
Interface Manager database “malformed”
Symptom: The error An error occurred while updating data. Please retry the
operation. is followed by SQLite error 11: database disk image is malformed.
Workaround: Contact HP Support.
Found in version: 2.8.00 or later
Workarounds
19
LTO3 cleaning cartridge information is not saved
Symptom: Most LTO3 drives are unable to save cleaning cartridge information. The LTO3 drive
hardware revision that is capable of saving cleaning cartridge information may be identified by a
firmware revision starting with "U".
Workaround: Install an LTO3 drive with a firmware revision that begins with “U”.
Found in version: 2.8.00 or later
After a firmware download, the 8 Gb Fibre Channel link disconnects
Symptom: After downloading firmware to a drive, some switches will lose the link to the drive.
Workaround: Make sure that your 8Gb Fibre Channel switch has the latest firmware, as recent switch
fixes have been introduced. If the problem persists, either 1) reboot the drive again with Command
View TL, or 2) unplug the fibre channel cable at the switch, then plug it back in.
Found in version: 2.8.00 or later
Modifying system network card configuration causes “NOT BOUND IN REGISTRY” errors
Symptom: On the management station, if you disable the active network card and enable a different
network card, Command View TL will display “NOT BOUND IN REGISTRY” errors.
Workaround: Restart the Command View TL service after the network cards have been altered.
Found in version: 2.8.00 or later
Java 6, update 20 warning messages for unsigned code
Symptom: Java 6, update 20 and higher will prompt the user regarding unsigned code. The user must
accept and run the unsigned code so that Command View TL will function properly. This is not an issue
with previous releases of Java.
Workaround: Accept and run the unsigned code, when you are working in Java 6, update 20 or
higher.
Found in version: 2.7.00 and 2.8.00
Secure Manager will not synchronize when there are more than 255 hosts
Symptom: If there are more than 225 stale hosts—hosts that were on the SAN at one point, but are
no longer present—Secure Manager can not synchronize.
Workaround: Reboot any LTO4 and LTO5 devices in the library.
Found in version: 2.8.00 or later
The operation restore system defaults fails when restoring advanced LTO drives
Symptom: When restoring an advanced LTO tape drive (LTO4 or LTO5), the operation restore system
defaults might fail.
Workaround: Retry the operation. If it fails a second time, contact HP support.
Found in version: 2.8.00 or later
Command View for Tape Libraries indicates that TapeAssure is disabled or not collecting for some
libraries
Symptom: EML and ESL E-Series Tape Libraries shipped before November 2007 may require a RAM
upgrade in order to be TapeAssure capable. Without sufficient RAM on the Interface Manager card,
TapeAssure will be disabled
Workaround: A customer-installable RAM upgrade can be ordered as HP part number 464581-001
from the HP Parts Store (http://www.hp.com/buy/parts) or PartSurfer (http://partsurfer.hp.com). After
replacing the part using the included instructions, remove and re-add the library on the Command
View for Tape Libraries Launcher screen
20
Workarounds
Found in version: 2.8.00 or later
A drive reboot fails when initiated from Command View for Tape Libraries or the Interface Manager
command line interface
Symptom: After initiating a drive reboot operation, a Command View TL user interface or command
line interface error appears, and the drive is left in a 'yellow' or 'red' health state.
Workaround: Try the reboot operation again, either from the Command View TL user interface, the
command line interface, or the library Operator Control Panel. If the retry does not succeed, reboot
the Interface Manager card to force a rediscovery of all drives. A reboot of the entire library will also
clear the symptom, but is rarely necessary.
Found in version: 2.8.00 or later
Firewall considerations for the HP Secure Key Manager and HP Enterprise Secure Key Manager
Symptom: The Firewall prevents communication with an HP Secure Key Manager (SKM) and HP
Enterprise Secure Key Manger (ESKM) appliance.
Workaround: The following network ports are the recommended ports to be used by an HP SKM and
ESKM appliance to communicate with an Interface Manager, or with the SKM or ESKM management
user interface, or for SKM and ESKM communication to other devices. All ports are TCP and SSL
capable.
•
22 (SSH login to SKM or ESKM) bidirectional
•
161 (SNMP from SKM or ESKM) bidirectional
•
9000 (Interface Manager login to SKM or ESKM) bidirectional
•
9081 (FIPS status server from SKM or ESKM) bidirectional
•
9001 (SKM or ESKMnetworking) bidirectional
•
9443 (Web login to SKM or ESKM) bidirectional
Found in version: 2.8.00 or later
Firewall configuration rules
Symptom: The Management Station cannot communicate with the web browser (Command View for
Tape Libraries).
Workaround: The following network ports are used by the Management Station to communicate with
the web browser (Command View for Tape Libraries):
•
4093 - 4095 (TCP) bidirectional
•
2715 (TCP and UDP) outbound in CVTL 2.8.00 or lower
The following network port is used by the Management Station to communicate with the Command
View TL database:
•
5450 (TCP) bidirectional (required for CVTL 3.5.00)
By configuring your firewall with respect to Management Station to allow communication through these
ports, the web browser you use to run Command View for Tape Libraries can be on the other side of
a firewall from your Management Station.
The following network ports are used by the Management Station to communicate with the Interface
Manager:
•
8098 (TCP) bidirectional in CVTL 2.8.00 or lower
•
8099 (TCP) inbound
•
18098 (TCP SSL) outbound
Workarounds
21
By configuring your firewall to allow communication through these ports, the Management Station can
be on the other side of a firewall from your library.
The Interface Manager requires the following ports to be open on the Management Station:
•
22 (TCP) inbound, SSH Access for CLI usage
•
25 (TCP) outbound, SMTP eMail client
•
53 (UDP+TCP) outbound, DNS client mode
•
67-68 (UDP) outbound, DHCP client
•
123 (TCP and UDP) bidirectional, to communicate with the NTP server
•
161 (UDP) bidirectional, to communicate with the SNMP trap server
MSL G3 libraries require the following ports to be open on the Management Station:
•
22 (TCP) inbound, for service and future diagnostic functions. This port can be disabled by the
admin if they choose.
•
80 (TCP) bidirectional, HTTP library is a webserver for administration purposes
•
161 (UDP) bidirectional, required to communicate with the ESL G3 library
•
162-169 (UDP) inbound, one port in the range required to receive the SNMP traps
•
427 (UDP+TCP ) bidirectional, SLP Service Locator Protocol
•
443 (TCP) inbound, HTTPS Secure Webserver
•
5696 (TCP) outbound, KMIP communication port on the server. Library uses a non privileged port.
ESL G3 libraries require the following ports to be open on the Management Station:
•
22 (TCP) inbound, SSH Access for CLI usage
•
25 (TCP) outbound, SMTP eMail client
•
53 (UDP+TCP) outbound, DNS client mode
•
67-68 (UDP) outbound, DHCP client
•
123 (TCP and UDP) bidirectional, to communicate with the NTP server
•
161 (UDP) bidirectional, to communicate with the SNMP trap server
•
80 (TCP) bidirectional, HTTP library is a webserver for administration purposes
•
161 (UDP) bidirectional, required to communicate with the ESL G3 library
•
162-169 (UDP) inbound, one port in the range required to receive the SNMP traps
•
389 (TCP) outbound, LDAP non-secure LDAP client
•
427 (UDP+TCP ) bidirectional, SLP Service Locator Protocol
•
443 (TCP) inbound, HTTPS Secure Webserver
•
636 (TCP) outbound, LDAPS Secure LDAP Client Outbound
•
1099…1108 (TCP) bidirectional, Java GUI RMI Connections
•
5696 (TCP) outbound, KMIP communication port on the server. Library uses a non privileged port.
•
5988 (TCP) inbound, SMIS/OpenWBEM
•
5989 (TCP) inbound, Secure SMIS/OpenWbem-9000
In addition, if you are encrypting your LTO4 tapes using the HP Secure Key Manager (SKM), see the
additional section on SKM firewall considerations.
Please refer to the documentation for your particular firewall software for instructions on how to
configure this access.
22
Workarounds
Found in version: 2.00 and above
Firmware Download, Support Ticket, and Move Media operations do not show progress - Command
View for Tape Libraries appears unresponsive
Symptom: Operations that show a progress bar in Command View for Tape Libraries (Firmware
Download, Support Tickets, Move Media, etc.) do not show any updates in progress while the operation
is being performed. Command View for Tape Libraries appears unresponsive and the browser must
be halted by the Windows task manager.
Cause: Windows XP, Service Pack 2, includes a firewall that generally blocks access to network ports
that the management station needs to communicate with the Interface Manager. Please configure your
firewall to open access to port 8098 (TCP), 8099 (TCP), and 18098 (TCP SSL) on your management
station. Running the Connectivity Check from the Command View for Tape Libraries Launcher will
verify that the management station can communicate with the Interface Manager.
Workaround: In order to allow remote access to your management station from behind a firewall other
ports may need to be opened as well. Please read the 'Command View for Tape Libraries access
through a firewall' section for more details.
Found in version: 2.0 (and above) and 1.82
Saving a configuration file from Command View for Tape Libraries fails
Symptom: An error message appears in the Command View TL user interface when trying to save a
configuration file.
Workaround: Retry the save operation with a different file name.
Found in version: 2.60
Drive Status in Command View for Tape Libraries "invalid or missing key generation policy" after
partitioning
Symptom: The Health Summary for encryption has the status for all drives listed as invalid or
missing key generation policy after partitioning
Workaround: Make sure the policies on the SKM match the Interface Manager’s configuration, then
reboot the Interface Manager
Found in version: 2.40
DNS resolver file populated incorrectly
Symptom: Interface Manager command line interface slow to respond to telnet and FTP.
Workaround: Make sure the DNS addresses in the DNS resolver file are correct and can be reached
from the Interface Manager board.
Found in version: All versions
Command View for Tape Libraries Launcher error loading, unable to view libraries
Symptom: Assuming that Command View has been previously installed, there is a potential issue after
Command View for Tape Libraries installation/upgrade where the Command View TL user interface
encounters an exception and the Command View launcher does not load.
The user sees an exception dialog with the high level error description of Error unmarshalling return,
which is followed with more detailed error information.
This error has been seen when the underlying Java cache on the host machine is inconsistent, and
must be manually purged.
Workaround: To purge the Java cache, do the following:
Workarounds
23
1.
2.
3.
4.
5.
6.
Go to the Java Control Panel via Start->Control Panel->Java on the machine that is encountering
this exception.
Under the General tab, select the Delete Files… button contained within the Temporary Internet
Files frame.
A Delete Temporary Files dialog box will be presented to the user with check boxes next to various
items that should be deleted.
Please ensure that all of the items are checked, then press the OK button.
Finally, select the OK button from the Java Control Panel application.
Go back to the internet browser and try to start the Command View launcher.
Found in version: All 2.x versions
Robot missing from Interface Controller after Interface Manager reboot
Symptom: Sometimes at Interface Controller reboot the standalone SCSI over IP Protocol (SIPP) masters
are not set up by the time the Interface Manager reboots, and tries to discover the library. The robot
shows up missing from the Interface Controller
Workaround: Reboot the Interface Manger card after you reboot the interface controller.
Found in version: All versions
Command View for Tape Libraries cabling view sometimes shows the IP device as link down
Symptom: The Cabling view on Command View for Tape Libraries is showing the IP device or robot
as link down
Workaround: This is a displaying issue and should be ignored. The IP device does not have a link
status.
Found in version: 2.32 - 2.70
No events/updates received from ESL library
Symptom: Library management actions launched on an ESL library from Command View for Tape
Libraries, such as firmware downloads, restore configuration commands, reset defaults, etc. appear
to be started, but no progress is reported, and the action eventually times out.
This can occur if Command View for Tape Libraries is running on a computer other than the primary
management station for the library.
Workaround: To receive events and updates, point the Command View TL user interface at the IP
address of the primary management station for the library you are trying to manage, as follows:
•
In the address bar, replace the IP address or DNS name currently being used, with the IP address
or DNS name of the Primary Management Server for the given library.
Found in version: All
Install of Command View for Tape Libraries 2.50 fails during database install
Symptom: During install of Command View for Tape Libraries 2.50, a pop-up dialog appears stating
that installation of the database has failed.
Workaround: This can be caused if Cygwin is installed on the machine and appears in the Path
environment variable. If this is the cause of the failure, it can be fixed by temporarily removing Cygwin
from the Path and attempting the install again as follows:
1. Right-click the My Computer icon.
2. Select the Properties menu item. A System Properties dialog will open.
3. If Cygwin appears in the PATH environment in either the User variables or the System variables,
remove it.
4. Select the Advanced tab and click on the Environment Variables button. An Environment Variables
dialog will open.
24
Workarounds
5.
6.
7.
If Cygwin appears in the PATH environment in either the User variables or the System variables,
remove it.
Save your changes and click OK to exit both the Environment Variables and System Property
windows.
Re-install Command View for Tape Libraries 2.50.
Once Command View for Tape Libraries has been successfully installed, the Cygwin path may be
re-inserted into the PATH environment variable.
Found in version: 2.50
Restore configuration intermittently fails
Symptom: Restore configuration can sometimes fail. The cause appears to be timing related.
Workaround: Restore defaults on the library, then retry the restore configuration operation.
Found in version: 2.4.00
Six-month service passwords are invalid for Interface Manager firmware I182 (ESL9000) and I231
or lower
Symptom: The 6–month service password does not allow access to the code.
Workaround: Use the 20–day temporary password. The 6–month service passwords became invalid
on February 1, 2009.
Found in version: I182, I231 and lower
Command line interface shows media slots as empty and returns EMF errors
Symptom: For ESL E-Series libraries, the command Show Media Slots in the Command View for Tape
Libraries or command line interface returns a message that the slot is empty.
Workaround: If the LMS is down, rebooting the library should cause the slot contents to be found. If
library smart media was just replaced, restore the defaults on the OCP.
Found in version: 2.32 and 2.4.00
Connectivity errors 8099 because of netstat issues
Symptom: netstat -ea has duplicate foreign addresses causing connectivity errors 8099. To diagnose
this, pull an Interface Manager support ticket from the command line interface and look at the contents
of 'netstat -ae' section. If there are duplicates in the Foreign address column, use the workaround.
Workaround: Reboot the Interface Manager.
Found in version: 2.3.02 and 2.4.00
LTO4 drive firmware download fails with "doesn't match expected revision"
Symptom: Performing a firmware download to an LTO4 drive fails with "New device firmware revision
(Hxyy) doesn't match expected revision (Hxyz)".
Workaround: The firmware may have been correctly updated. Wait 10 to 15 minutes and verify the
firmware version is what you expect it to be.
Found in version: 2.3.02 - 2.70
Considerations on upgrading the Interface Manager from versions I2XX-I232 to a later version
Symptom: If you are upgrading your Interface Manager from an I2XX release, you must ensure that
the FTP server on the Interface Manager is clear of all extra files. This will ensure a clean and successful
upgrade.
Workaround: You can view the extra files by disabling your firewall and running the 'ls', 'dir', or 'nlist'
commands from the Interface Manager FTP prompt. Delete the extra files by running the 'del <filename>'
command. You will not need to perform this extra step once you are at I232 (or greater).
Workarounds
25
Found in version: I2XX-I232 of the Interface Manager
Extra devices disappear from hosts after removing a device from Secure Manager
Symptom: After removing a robotics or drive device(s) from a host in the edit host/HBA access screen
within Command View for Tape Libraries, LUN numbering is not reset and may leave a LUN gap
within that host map(s). If the first device (LUN 0) in the map is removed, the host may loose access
to all devices in that map. Some Operating Systems may not scan for additional LUNs if there is not
a LUN 0 or if there is a gap in the LUNs list. LUNs after the gap may not be detected.
Workaround: Removing the host completely from Secure Manager and the re-adding the host with the
proper devices will avoid creating LUN gaps.
NOTE: If the host in question resides in multiple partitions, the above workaround will have to be
done on all partitions.
Found in version: All 2.x versions
Cannot modify or view contact information on the Interface Manager
Symptom: Attempting to view contact information in the Interface Manager command line interface
returns an error message indicating "Contact information not available". Attempting to modify contact
information through the command line interface returns an error message indicating "Unable to update
contact information".
Workaround: This problem is very common after migrating from a 1.x version to a 2.x version. The
problem occurs because at least one of the contact information fields is uninitialized. Use Command
View for Tape Libraries to modify every contact information field so that it contains a value. You should
then be able to view and modify contact information through the command line interface.
Found in version: 2.0 (and above)
Unable to modify Secure Manager settings with a "down" (offline or temporarily removed) drive
Symptom: Secure Manager has to be in a good or green state to add/remove host(s) and save or
restore configurations.
Workaround: None required. Drive issue must be resolved before performing these functions.
Found in version: 2.0 (and above)
Upgrading an ESL E-Series library from 6.20 to any revision reports a timeout error
Symptom: Performing a library upgrade on an ESL E-Series library when using version 6.20 will report
a timeout error. This error will be seen whether using Command View for Tape Libraries or the Interface
Manager command line interface.
Workaround: Ignore this message and wait another 15 minutes. Reboot your Interface Manager and
verify that the correct version is reported. The upgrade should have occurred successfully.
Found in version: 6.20 (Library and Robotics code for ESL E-Series)
Support ticket viewing problems on Windows machines with high security settings
Symptom: Viewing support tickets in Command View for Tape Libraries does not allow you to click
on any of the tree nodes to expand them. In addition, the new browser window that contains the
support ticket is not sized correctly to display the entire contents.
Workaround: Internet Explorer security settings will have to be modified to allow your management
station more privileged access. Simply go to your Internet Options, select the Security tab, click on the
Sites button, enter your management station's IP address, and click on the Add button. You may need
to close any open support tickets and view them again.
Found in version: 2.3 (and above)
26
Workarounds
Red LED on the new Interface Manager board does not illuminate
Symptom: The Red LED on new Interface Manager boards (Part number: 340252-003) does not
illuminate during error conditions. In general, the Red LED should blink if a hardware failure is detected
when the Interface Manager boots (missing flash card, missing RAM, etc.).
Workaround: Check alert logs to determine if a hardware failure is detected.
Found in version: 2.3.01
Cannot see files with the 'dir' command in FTP
Symptom: Running the 'dir' command when connected to the Interface Manager via FTP does not
display any files (firmware, support tickets, saved configurations, etc.).
Workaround: Use the ls or nlist command instead to see a listing of files.
Found in version: 2.0 (and above)
Cannot communicate with EML E-Series library at a 192.168.2.x IP address
Symptom: After changing the IP address on an EML E-Series library (either manually or through DHCP)
to a 192.168.2.x address, difficulties in communication are seen when using Command View for
Tape Libraries or the front panel.
Workaround: Use a slightly different network such as 192.168.1.x or 192.168.3.x.
Found in version: All versions
Inventory is slow to update after accessing load ports or closing the door
Symptom: Moving tapes when accessing the load ports or through the library door can take up to 30
minutes to be reflected on the Interface Manager (and through Command View for Tape Libraries).
Workaround: Wait 30 minutes for the inventory to refresh. Alternatively, the refresh of inventory can
be forced by a reboot of the Interface Manager (not recommended).
Found in version: 2.3 (and above)
Upgrading Command View for Tape Libraries reports an error "Setup could not uninstall CIMOM"
Symptom: Upgrading from any previous release of Command View for Tape Libraries to version 2.2
or above may report an error message when upgrading the HP SMI-S Tape Provider that reads "Setup
could not uninstall CIMOM". Clicking "OK" on this message continues with the upgrade and version
2.2 of Command View for Tape Libraries is correctly loaded. Any future attempt to uninstall Command
View for Tape Libraries also report this error. The HP SMI-S Tape Provider is still installed at the previous
version.
Workaround: Command View for Tape Libraries must be uninstalled before the full upgrade to 2.2
can succeed without errors. If you have already seen this error and have continued with the upgrade,
please take the following steps:
•
Uninstall Command View for Tape Libraries through the "Add or Remove Programs" section of
your Control Panel. You will see the same error message when uninstalling - click "OK".
•
Uninstall the "HP StorageWorks SMI-S CIMOM" program in the "Add or Remove Programs"
section of your Control Panel.
•
Re-install the 2.2 version of Command View for Tape Libraries - this install should not report the
same error message.
Found in version: 2.2 (and above versions of 2.x)
Cannot communicate with Interface Manager after migrating to 2.x or after replacing the Interface
Manager card
Symptom: This issue can exhibit itself immediately after migrating to 2.x or after physically replacing
the Interface Manager card in 2.0 or higher on an ESL E-Series library. Command View for Tape
Workarounds
27
Libraries cannot communicate with the Interface Manager and attempting to telnet to the Interface
Manager card shows the message "Interface Manager Communication Failure" and will not allow
you to login.
Workaround: If you are running (or have just migrated to) I220 or higher of the Interface Manager
code, reboot the entire library. Those running I200 of the Interface Manager will need to place a
support call.
Found in version: 2.0 (and above)
Mapping an LTO4 drive defaults to using port 0 even when there is no cable on port 0
Symptom: When providing a host with access to an LTO4 drive, the default behavior is to allow access
on port 0 (port A on the drive) even though there is no cable connected on that port.
Workaround: If you wish to use port 1 (port B on the drive), enable custom mapping on the Secure
Manager page on the Configuration tab and edit the custom map for a particular host.
Found in version: 2.2 (and above)
Events found in the library logs cannot be found in the Interface Manager log
Symptom: Block of events showing up in the libraries log or on the front panel are missing from the
Interface Manager alert log. The alert log only holds 100 informational, 100 warning, and 100 critical
events from each device.
Workaround: None. It may seem like blocks of events are missing, however this is not necessarily the
case. Informational, warning, and critical events are all generated by the device at different rates.
Found in version: 2.0 (and above) and 1.82 (port 18098 is not required)
Removing drives or Interface Controllers leave the library in a Critical state
Symptom: If you remove any drives or Interface Controllers, the removed drives and Interface Controllers
show up in a Critical state. The status details complain about not being able to communicate with the
component. No Host Access (Secure Manager) mapping operations can be performed due to the
Critical status.
Workaround: Unfortunately, the only workaround is to restore to system defaults. You will have to
re-enter any Host Access (Secure Manager) mapping information and Interface Controller connection
properties.
Found in version: 2.0 (and above)
Cannot replace an E2400FC-4G Interface Controller with an E2400FC
Symptom: When using the Hardware Replacement Wizard in Command View for Tape Libraries or
the "replace interface" command in the command line interface, an E2400FC Interface Controller
does not show up as a valid replacement for an E2400FC-4G Interface Controller configured for
4gbps port speeds.
Workaround: The hardware replacement feature on the Interface Manager does not display Interface
Controllers that do not support the previous port speed as a valid replacement. If your E2400FC-4G
Interface Controller is configured for 4gbps port speeds, you will have to replace it with another
E2400FC-4G Interface Controller.
Found in version: 2.0 (and above)
Un-mapped Host/HBA names lost after a migration to 2.0
Symptom: The custom Host/HBA names for un-mapped hosts entered in previous releases are lost
when migrating to 2.0. The Host/HBA names default back to the WWN.
Workaround: No known workaround at this time. The lost names will have to be re-entered in 2.0.
Found in version: All versions of 2.x
28
Workarounds
Using certain characters in the support ticket name field can generate an error
Symptom: Using certain characters in the support ticket name field of the Support Ticket Wizard can
cause the operation to fail.
Workaround: Avoid using characters in the support ticket name field that your operating system does
not support in file or directory names.
Found in version: All versions since 1.5.05
General considerations and problems related to the save and restore system configuration feature
Symptom: The save and restore system configuration features allow you to backup the configuration
of the Interface Manager and Interface Controllers in your library. HP recommends that you do not
attempt to restore older configurations after certain changes have been made:
•
Firmware updates on the Interface Manager or any of the Interface Controllers
•
Physical replacement of any of the Interface Controllers
Workaround: After any of the above operations have been performed, HP recommends saving new
configurations which you can restore to at a later date.
Found in version: 2.0 (and above)
Cannot change load port configuration after creating partitions
Symptom: When partitions are defined for an ESL E-Series or EML E-Series library, the ability to modify
the load port configuration from the front panel is disabled.
Workaround: Load port configuration cannot be modified when partitions are defined. If you wish to
modify the load port configuration, use Command View for Tape Libraries to remove all of your
partitions. The ability to modify the load port configuration should be enabled. If not, please add back
a single partition and then immediately remove it. Load port configuration from the front panel should
then be enabled.
Found in version: 2.0 (and above)
The DHCP server, on a private LAN, can cause network configuration issues
Symptom: All of the network ports, except the one labeled "NETWORK," support a private LAN used
to communicate with the interfaces. This private network has a DHCP server to server up IP configurations
to the interfaces. If this network is connected to a LAN, it will attempt to serve up IP configurations to
DHCP clients on the LAN, potentially causing issues for those clients. The Interface Manager will also
attempt to manager other Interface Controllers that it finds on the LAN.
Workaround: Make sure that only the "NETWORK" port on the Interface Manager is plugged into
the public LAN.
Found in version: All versions
Java Runtime Environment (JRE) 1.6 problems
Symptom: While running JRE 1.6.23 and lower versions and trying to open a dialog window, the
user interface may freeze indefinitely. This can happen randomly on any dialog window.
Workaround: Remove JRE 1.6 or lower and install JRE 1.5 or JRE 1.6.24.
1. Download JRE 1.5 (also called “5.0) from http://java.sun.com/javase/downloads/index_jdk5.jsp
2. Use the appropriate .exe file and follow the installation instructions provided on the website to
install JRE 1.5.
3. Restart your browser.
Found in version: 2.4.
Workarounds
29
Error 1722 when trying to install Java from the management station
Symptom: When a client tries to install the Java Runtime Environment provided by the Management
Station the installer complains about "Error 1722". The installation fails and Command View for Tape
Libraries cannot be loaded.
Workaround: There are two known workarounds:
1. When presented with the "Plugin Info" page while loading Command View for Tape Libraries,
select the option "Download and install from the Sun website" to install Java on the client from
the Internet instead of from the Management Station.
2. Attempt to install Java on the client again using the same method. This will detect the previous
installation attempt and ask if you want to remove or repair the previous installation - remove it.
Install the following patch on the client (for Windows XP systems):
http://support.microsoft.com/default.aspx?scid=kb;en-us;814995
The client can then proceed with installing Java from the Management Station.
Found in version: All 1.x and 2.x versions
Licenses show up in the 'Un-managed Licenses' section of the License Key Summary tab
Symptom: After installing a license for one of your managed libraries, the License Key Summary tab
places the license in the 'Un-managed Licenses' section.
Workaround: Navigate to the Library Selection tab and remove the library that is tied to the license
and then add the library back in.
Found in version: All 2.x versions
NTP synchronization fails when using Windows Domain Controller as NTP server
Symptom: NTP synchronization of the library clocks fails when using a Windows Domain Controller
(Windows Server 2003 and 2008) as the NTP server.
Workaround: Set up the NTP server from the command line interface instead of the Command View
TL user interface.
Found in version: I250
Corrupt alerts will not display in Command View for Tape Libraries due to a parsing error
Symptom: If a corrupt alert is logged into Interface Manager alerts then Command View for Tape
Libraries will not be able to parse the alert log.
Workaround: Save the current configuration, reset to the default, then restore the saved configuration.
Alternatively, contact HP Service & Support and ask that the Clean Alerts bundle be installed.
Found in version: All
The EML E-Series Tape Library broadcast address must be 0.0.0.0; otherwise, it can cause undesired
network traffic on the external network
Symptom: The broadcast address for ethernet 0 on the Interface Manager on an EML E-Series Tape
Library, if different from 0.0.0.0, may cause undesired network traffic. In this case, the IP address for
the EML library was set to 10.X.X.X (Class A network) with subnet mask 255.255.255.0; however,
the broadcast address was set to 10.255.255.255, which will result in broadcasting the whole
10.X.X.X network.
Workaround: Contact HP Service & Support and ask that the Fix Broadcast Address firmware bundle
be installed using SAW article c01675969 if at i172 or lower. For i273 and above the Fix Broadcast
Address firmware bundle was included in the build.
1. Telnet to the IM as cliadmin and <cliadmin password>.
2. Enter cpe. The following lines will display:
Bundle ID: 2454873.09444
30
Workarounds
Description: This bundle will ensure that the correct broadcast address
has been applied to the network information managed object.
Enter bundle number to run or 'q' to quit:
3.
Type 2454873.09444 and press Enter.
The bundle will indicate to the user if the operation was successful. If so, it instructs the user to
reboot the IM.
4.
Type reboot mgmt.
Found in version: All
Command View for Tape Libraries reports failure while disabling encryption with a Secure Key Manager
(SKM)
Symptom: An error is reported when removing a library from SKM key management, this can potentially
leave LTO drives in encryption mode.
Workaround: To clear this configuration the user will need to re-enroll the library for SKM encryption
key management and verify the library is in a green state. Then, rerun the Encryption Wizard to switch
to Backup Software key management.
1. Reboot the Interface Manager card using the command line interface or Command View TL user
interface.
2. Run the Command View Encryption Key Management wizard and set it back to HP StorageWorks
Secure Key Manager.
3. Run the Command View Encryption Key Management wizard again and select Backup Software.
This will clearly configure all the drives to non-encryption mode.
Found in version: 2.6.00
Command View TL sometimes fails to set advance LTO drives' host port Fibre connections
Symptoms: When setting up the drive hosts ports mode or speed under the following conditions,
the ESL E-Series library can return a Busy status to the Interface Manager, causing the operation to
fail. This happens when the following conditions occur:
•
Polling from more than 20 hosts at a time
•
Having the library doing an inventory or moving
•
Experiencing 200 or more hosts in a zone to log in to a given drive
This issue occurs most often when selecting Apply Settings to All Drives. It has also been seen with the
CLI commands set drive hostport all mode nport|direct and set drive hostport
all speed 2|4|8.
Workaround: Use the CLI to set up the drive hosts ports mode and speed, one at a time. If a
command fails, send it more than one time until the command gets through to the library without the
library returning a Busy status. Use the following commands to set up the drives one at a time:
set drive hostport mode drive_number nport
set drive hostport speed drive_number 2|4|8
If you used the [all] option for following CLI commands: set drive hostport all mode
nport|direct and set drive hostport all speed 2|4|8, the output of the command will
show the drives that did not configure; those drives will need to be set one at a time.
Found in version: 2.6.00
Workarounds
31
TapeAssure is not collecting ticket information when Command View TL 2.5.00 and a local user
account was used then upgraded to 2.6.00 or later.
Symptoms: After Command View TL is upgraded from 2.5.00 to 2.6.00 or a later version, when the
TapeAssure service restarts it does not connect to the database. This may be because it was still using
the local Command View TL user account.
Workaround:
1. From the HP StorageWorks Command View TL launcher tab, right-click on the library. Make sure
connectivity passes. If it does not pass connectivity, closing Command View and restarting the
Command View TL service might fix the issue.
It must pass connectivity for the TapeAssure data to get to the Command View server. The
TapeAssure release notes for the firmware have the ports that should be open in the firewall.
2.
3.
4.
5.
6.
Close Command View TL.
Right-click My Computer and select Manage.
In the Computer Management window, click Services and Applications, and then select Services.
Select the Command View TL service, and then click Stop.
Scroll down and select the HP CVTL Database service or the Postgre SQL Database Server service,
and click Stop if necessary.
NOTE: The service name is HP CVTL Database in Command View TL 2.6.00 and later versions.
If it is installed with 2.5.00 and then upgraded, the service is named Postgre SQL Database Server
8.3.
7.
Right-click on the HP CVTL Database service or Postgre SQL Database Server service and select
Properties. In the Properties dialog, select the Log On tab.
Select Local System account, click Enable, and then click OK.
8.
Back on the Computer Management window, right-click on the HP CVTL Database service or the
Postgre SQL Database Server service and select Restart or Start.
Found in version: 2.6.00
ESL and EML E-Series tape libraries become unresponsive when configuring host port settings or
restoring system defaults with direct connected host ports
Symptoms:
•
The Interface Manager becomes slow or unresponsive.
•
Restore system defaults command hangs or has errors.
•
Interface Controller port configurations timeout or fail and do not set up.
•
The Interface Controller event log has LINK UP and LINK DOWN events continuously.
•
The Interface Manager alert log has Interface Controller LINK UP and LINK DOWN continuously.
Workaround: Disconnect the host ports temporarily. The show lib status command should become
responsive within five minutes, as the network cleans itself up. With the host ports disabled, the Interface
Manager can be restored to the system default without errors and the Interface Controller host ports
can be configured without errors.
When all the host ports are set back to the direct settings, reconnect the host ports and make sure they
link. If the links do not link up, the hard ALPA might need to be changed if it conflicts with the HBA.
When HBA or IFC are configured for direct connections, a loop back cable is a good tool to test all
connections to find a bad FC port or cable.
Found in version: 2.7.00
32
Workarounds
SMI-S TapeProvider does not function and Storage Essentials discovery fails after Command View EVA
is upgraded
Symptoms: If CommandView TL 2.6 and CommandView EVA 9.2 co-exist on the system, and Command
View EVA 9.2 is upgraded to version 9.3, the SMI-S TapeProvider files will be deleted. SMI-S
TapeProvider will not function, and Storage Essentials discovery will fail.
Or, installation or upgrade of HP Command View EVA 9.3 and HP Command View TL 2.7 on the
same server does not succeed.
Workaround:
1. Manually create a backup of the folder in which Tape Provider is installed (for example copy the
contents of C:\Program Files\Hewlett-Packard\SMI-S\TapeProvider to a different
location).
2. Upgrade to Command View EVA 9.3.
3. Copy and paste the backup file to the original TapeProvider location (for example, copy the
TapeProvider folder back to C:\Program Files\Hewlett-Packard\SMI-S ).
4. Execute RegisterTLProvider.bat from the \TapeProvider\bin folder to register
TapeProvider.
5. Restart the SMI-S services (HP StorageWorks CIMOM).
Found in version: 2.6.00
The ESL G3 management console does not launch on a Windows 64-bit system
Symptom: Launch the Command View TL user interface in 64-bit Internet Explorer on a Windows 64
bit operating system. When adding the ESL G3, one of the following occurs:
•
A dialog appears with the message The page you are viewing uses Java. More
information on Java support is available from the Microsoft website.
Clicking the OK button will not launch the ESL G3 management console.
•
The ESL G3 management console does not launch.
Workaround. Managing an ESL G3 library on a 64-bit Windows machine requires JRE 1.6.0 update
24 – 64 bit as a prerequisite. Download and install JRE 1.6.0 update 24 for the Windows 64-bit
operating system from the Oracle website: http://www.oracle.com/technetwork/java/
archive-139210.html
Installing Command View TL on a non-English Windows system fails to install the Command View TL
database
Symptom: Installing Command View TL on a non-English Windows operating system fails to install the
Command View TL database
Workaround:
1. Open the install database file in Wordpad:
C:\Program files\Hewlett-Packard\Command View TL\config\CVINSTALLDB.bat
NOTE: If you find the path to these files to be different on your windows machine please change
the instructions to use that path.
2.
3.
In the line CACLS %POSTGREDATADIR% /E /G "Users":F >> %OutFilePath% change
the Users group name to the appropriate localized Windows group name. Save and close the
file.
From the command line, run the CVINSTALLDB.bat:
% cd "C:\Program files\Hewlett-Packard\Command View TL\config”
% cvinstalldb cvtl oXKcZyZ8cLw9 "C:\PROGRA~1\HEWLET~1\COMMAN~1\Postgres\bin" "C:\Program
files\Hewlett-Packard\Command View TL\Postgres\data" "C:\Program files\Hewlett-Packard\Command View
TL\log\CVTLInstallDBOut-1.log" "HP CVTL Database" 5432 cvtl_db
Workarounds
33
“Launch anywhere error while installing CIMOM version.” error appears during installation
Symptom: During Command View TL installation, the Launch anywhere error while
installing CIMOM version. error message appears.
Workaround: The Windows Management Instrumentation service must be running during installation.
1. Uninstall Command View TL.
2. From the Start Menu, click Run.
3. Enter the Services.msc command.
4. Verify that the Windows Management Instrumentation service has started.
5. Install Command View TL.
SNMP traps do not work with an IPv6 trap address for ESL and EML libraries
Symptom: SNMP traps do not work with an IPv6 trap address for ESL and EML libraries.
Workaround: This issue will be addressed in a future release.
Found in version: i273 and earlier
EML front panel displays IP addresses as “NOT SET”
Symptom: After changing both IPv6 and IPv4 settings at the same time on the EML front panel, the
front panel displays the addresses as NOT SET. Specifically, disabling IPv6 and enabling IPv4
simultaneously will result in the symptom.
Workaround: Change the settings one at a time. For example, modify the IPv6 settings and wait for
the front panel to refresh before modifying the IPv4 settings.
A message to restart the browser appears while upgrading the JRE
Symptom: While upgrading JRE 1.6.0_24 from lower versions of 1.6.0_xx a message to restart the
browser appears.
Workaround: Close all browser windows and continue the JRE 1.6.0_24 upgrade.
Found in version: 2.7 and 2.8
“HP StorageWorks CIM Object Manager” service not started after a custom installation of Command
View TL with SMI-S Tape provider selected
Symptom: Install Command View TL in custom mode with SMI-S Tape provider selected. The “HP
StorageWorks CIM Object Manager” service is not started. When starting the service manually, the
following warning appears: The HP StorageWorks CIM Object Manager service on
Local Computer started and then stopped. Some services top automatically
if they have no work to do, for example, the Performance Logs and Alerts
service.
Workaround:
1. In Notepad, open the file C:\Program Files\Hewlett-Packard\SMI-S\CXWSCimom\
config\Cxws.properties
2. Update the port numbers for cxws.http.port and cxws.https.port with the port numbers
that are not used by any application. For example,
cxws.http.port=15988
cxws.https.port=15989
3.
4.
Save the Cxws.properties file.
Start the HP Storageworks CIM Object Manager service.
Command View TL 2.6.00 and above cannot add manual hosts to a library with Interface Manager
firmware version I232
Symptom: The host does not appear in the list of hosts after it is manually added.
34
Workarounds
Workaround: Do one of the following:
•
Add the host from the CLI.
•
If you are using Advanced Secure Manager, use the CLI to unmap the host and then use Command
Advance Secure Manager to add it.
Found in version: 2.6.00 and newer
TapeAssure tickets are not being pulled if the Interface Manager clock is losing too much time
Symptom: TapeAssure tickets are only pulled if the media has been in the drive 15 minutes or longer.
If the clock is losing or not changing time, the TapeAssure tickets might not be pulled.
Workaround: The Interface Manager card may need to be replaced. The battery on the IM card could
also be replaced but there is no FRU.
TapeAssure tickets are not being pulled if the Interface Manager has set support disabled time
Symptom: TapeAssure tickets are only pulled if the media has been in the drive 15 minutes or longer
and the support ticket policy is enabled. To see the setting of the support ticket policy use the show
support command.
Workaround: The Interface Manager card command set support enabled has to be run and
then the command reboot mgmt to apply the setting.
Internal error reported during Key Manager configuration
Symptom: A task to add, update, or un-enroll new Key Manager configurations reports an internal
error with the description: The operation has failed. One or more subtasks has an
error.
Workaround: When running consecutive Key Manager configuration commands, ensure that the
Library has returned to Ready state before starting the next Key Manager configuration command.
Cannot view generated support ticket details in the browser
Symptom: Support Ticket+Actions+View Selected Support Ticket does not show the details of the
generated support ticket in the browser.
Workaround: Rename the library using only alphanumeric, space, underscore, and hyphen characters.
Ensure that the library name does not have single quotes or double quotes.
Secure Manager is reflected as red in the Health Summary panel
Symptom: Secure Manager is reflected as red in the Command View TL Health Summary content panel
following a restore defaults procedure. In addition, the description states that Secure Manager could
not communicate with several drives.
Workaround: Reboot each drive individually; the Secure Manager status will become green.
Right-clicking does not display Command View TL options
Symptom: Right-clicking the mouse does not display Command View TL options or allow copy/cut/paste
actions.
Workaround: Go to the Actions menu in Command View TL and select the desired operation, or click
a text-entry box and use Ctrl-C, Ctrl-X, or Ctrl-V keystrokes to copy, cut, or paste text.
Found in version: 3.0
Shortcut keys are not supported in Command View TL panels
Symptom: Shortcut keys are not supported in Command View TL panels.
Workaround: Use the mouse to navigate through the controls in Command View TL panels.
Found in version: 3.0
Workarounds
35
Command View TL status shows "!" without any data
Symptom: If browser is open for a long time then Command View TL status shows ! without any data.
Workaround: Close the browser and open Command View TL in the browser again.
Found in version: 3.0
Tab and Enter keys do not navigate to the controls in Command View TL panels
Symptom: Pressing Tab and Enter keys in the keyboard does not navigate to the controls in Command
View TL panels.
Workaround: Go to the Actions menu in Command View TL and select the desired operation, or click
a text-entry box and use Ctrl-C, Ctrl-X, or Ctrl-V keystrokes to copy, cut, or paste text.
Found in version: 3.0
Truncated messages display after changing screen resolution when Command View TL is open
Symptom: Changing the screen resolution with the Command View TL application opened in a browser
may have truncated messages in the screen.
Workaround: Refresh the browser where Command View TL is open or open Command View TL in a
new browser.
Found in version: 3.0
Command View TL installation exits
Symptom: Command View TL installation will exit if any other application (PostGreSQL) is connected
to port 5432.
Workaround: Install Command View TL on a separate server where 5432 port is not used by any
other applications.
Found in version: 3.0
Host access changes do not display in the Host
Symptom: Host access changes made through the Interface Manager CLI are not displayed in the
Command View TL GUI Host Access panel.
Workaround: In the Command View TL GUI, go to Host Access panel and click Actions+Refresh. This
will display the ACG's created using the Interface Manager CLI.
Found in version: 3.0
Operations in progress do no display
Symptom: Libraries listed in the Command View TL Launcher screen (Devices tab) will display a general
connectivity status, but operations that may be in progress will not be displayed.
Workaround: Note that Command View TL will alert you if you attempt to perform an operation on a
library when another operation is already in progress. Only one operation can be performed at a
time using Command View TL.
Found in version: 3.0
Command View for Tape Libraries or the Interface Manager CLI FRU wizard won’t discover all interface
controllers
Symptom: FRU wizard does not display or discover all the replacement boards in the list.
Workaround: Run the FRU replacement wizard as usual, then wait for the library’s status to turn green
for the affected Interface Controllers. Next, reboot the Interface Manager and wait for the Interface
Manager to become ready. Run the FRU replacement wizard again and all affected Interface Controllers
will be discovered and displayed. HP field personnel should see Engineering Advisory c02518391
for instructions on running the FRU wizard steps manually.
36
Workarounds
Found in version: i273 and above
Command View for Tape Libraries indicates intermittent connectivity to the library
Symptom: EML and ESL E-Series Tape Libraries shipped before November 2007 may require a RAM
upgrade to work properly with i272 firmware. Without sufficient RAM on the Interface Manager card,
Command View for Tape libraries might have issues staying connected to the library.
Workaround: A customer-installable RAM upgrade can be ordered as HP part number 464581-001
from the HP Parts Store (http://www.hp.com/buy/parts) or PartSurfer (http://partsurfer.hp.com). After
replacing the part using the included instructions, remove and re-add the library on the Command
View for Tape Libraries Launcher screen.
Found in version: i272
Workarounds for Adobe Flash related issues
Duplicate Command View TL icons
Symptom: At times, the icons in Command View TL are duplicated.
Workaround: Clear the browser cache and re-launch Command View TL in a new browser.
Found in version: 3.0.0 and above
Command View TL goes into a hang state
Symptom: Command View TL for a managed library session goes into a hang state if you do not
perform any operation for a long time.
Workaround: Close the Command View TL browser session and re-launch Command View TL.
Found in version: 3.0.0
Command View TL 3.0.00 and later launches and gets error 2032
Symptom: A browser window opens and all that is in the window is error 2032. This happens because
Adobe Flash Player is not installed or is not install correctly as administrator.
Workaround: Install a good version of adobe flash player as the main administrator account from the
following website at http://get.adobe.com/flashplayer/
Found in version: 3.0.00 and later
Command View TL 3.0.00 and later displays 2046 error code
Symptom:Command View TL 3.0.00 and later displays the 2046 error code. This error appears if the
.swz signatures of the Adobe Flash Player framework available in the Flex software development
kit have expired on May 6 2015.
Workaround: To resolve this issue:
1. Close all browsers.
2. Stop the Command View service.
3. Navigate to Add or Remove programs in Control Panel, select Adobe Flash Player and then click
uninstall.
NOTE:
If the Adobe Flash Player is not removed successfully, download the uninstaller from
https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html and follow the
uninstallation instructions.
4.
Reinstall Adobe Flash Player. For any help related to the Adobe Flash Player installation, see
https://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html
Found in version: 3.0.00 and later
Workarounds
37
Determining current version
Determine Command View for Tape Libraries firmware version
Click about in the top right corner of your browser window to verify the Command View for Tape
Libraries version.
Determine Interface Manager, interface controller, library robotics controller, and drive
firmware versions
Determine the firmware versions of Interface Manager, interface controller, library robotics controller,
and drives by one of the following methods.
•
From Command View for Tape Libraries, select the support tab, then firmware update action
download. The list of firmware available for download displays.
•
Use
1.
2.
3.
the command line interface telnet interface to determine the firmware version.
Log into the Interface Manager.
Enter show firmware rev to see the revisions of all the components.
Enter exit to log out of the command line interface.
Supersedes history
This document supersedes all others and establishes the following active firmware versions:
•
Command View for Tape Libraries version 3.9.01 and Interface Manager firmware version I274,
released 2/2015
•
Command View for Tape Libraries version 3.9.00 and Interface Manager firmware version I274,
released 12/2014
Effective date
August 2015
38
Determining current version