May 2016
Dear Applicant,
Client Account Manager – Public Sector
Thank you very much for your enquiry about the above post.
Please find attached a recruitment pack. The application form and recruitment analysis form are
available at http://www.stonewall.org.uk/about-us/join-our-team where you can also find the
closing date and intended interview date.
Please email your application to [email protected] Alternatively you can post it to
Recruitment, Stonewall, 13th floor, Tower Building, York Road, London SE1 7NX. Please mark it
‘Strictly Private’.
Thank you for your interest in Stonewall. We look forward to receiving your completed application.
Yours sincerely,
Cathryn Wright
Managing Director
www.stonewall.org.uk
Stonewall Background Information
Stonewall was founded in 1989 by people whose aim was to create a highly professional lobbying
organisation to put the case for equality on the mainstream political agenda. The organisation has
become widely recognised for its work in transforming the legislative landscape for Britain’s 3.7m
lesbian, gay and bisexual people including securing equal marriage in 2013. Our strategy is now to
work to ensure equality in every part of the lived experience of LGBT people at home, at school and
at work.
We work with a comprehensive range of stakeholders and are one of the most effective
campaigning charities in Great Britain. Stonewall is at a crucial stage. The challenges that we face
are complex as we attempt to ensure that every single lesbian, gay, bisexual and trans person
achieves full equality. We have an ambition to reach further into our communities, sharing our
knowledge, interventions and campaigns with the widest possible audience. We no longer have to
just convince politicians; we have to convince the owner of the small business, the dad who doesn’t
want a gay son, the priest who doesn’t know he has lesbian parishioners.
Stonewall’s Diversity Champions programme
Stonewall Programmes exist to accelerate equality for LGBT people by:
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helping businesses, charities, public services and educational institutions to develop
inclusive cultures through membership of one our innovative Champion programmes
expertly supporting the professional and personal development of individual LGBT leaders,
role models and allies
The Diversity Champions programme is Britain’s leading employers’ membership forum, creating
and sharing best practice for lesbian, gay, bi and trans equality. With over 750 member
organisations from public, private and third sectors who employ over thirteen million staff, our
programme is the largest employer diversity forum in the world.
To ensure we provide tailored and appropriate advice and support to our members we have two
teams working on the Diversity Champions Programme: one focused at supporting the public sector
and developing regional partnerships and the other driving good practice in the private sector in the
UK and overseas. This role would sit within the public sector team.
As part of our programmes we provide a range of services to our members, including:
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Tailored support and advice from our trained account managers
Access to best practice guidance, through our publications, seminars and conferences
Opportunities to profile themselves as employers of choice through use of our logos, careers
guide and job site
These are all detailed online at www.stonewall.org.uk/workplace.
www.stonewall.org.uk
Stonewall staff
At Stonewall we believe our people to be our most precious resource. We aim to recruit the very
best staff – with a mix of private, public and third sector backgrounds – and have an ambition to
make Stonewall an ‘employer of choice’. We’ve reviewed our benefits package in recent years to
reflect this. In our most recent (April 2015) staff survey:
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92% of staff said they were proud to work for Stonewall
79% of staff said that working for Stonewall is fun
90% of staff said that they enjoy the work they do
In line with best practice we annually review our diversity statistics and take action to address any
underrepresentation. At May 2015:
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57% of our staff were female
10% of our staff were from black and minority ethnic communities
10% of our staff considered themselves to be disabled
33% of our staff were heterosexual
16% of our staff were bisexual
www.stonewall.org.uk
Client Account Manager – Public Sector Role Description
The post of Client Account Manager is central to our continued success in improving the workplace
for lesbian, gay, bi and trans people. You will be working closely with your clients to understand
their businesses and provide tailored advice and support to drive best practice and positively impact
their staff. You will have responsibility for increasing membership of the Diversity Champions
Programmes in line with ambitious annual targets across dedicated public sector industries.
Key responsibilities and duties
Account Management
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Maintain and develop relationships with all existing members ensuring the highest levels of
client service and satisfaction.
Anticipate client needs and provide high quality support and advice to a range of
stakeholders.
Assess clients’ Workplace/Education Equality Index submissions and provide constructive
detailed feedback.
Be accountable for successfully renewing annual memberships and driving participation in
membership benefits and Stonewall’s wider programmes.
Business Development
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Contribute to team business planning processes to develop the scope and impact of
Stonewall’s programmes
Articulate a convincing business case for LGBT equality tailored to prospective new members
to increase engagement with Stonewall in a dedicated region.
Maintain a pipeline of prospects and conduct regular pitch meetings to secure new
memberships to reach growth targets.
Contribute to the team’s target to secure attendance on Personal and Professional
Development programmes.
Attend networking events to meet new and existing clients whilst promoting Stonewall’s
work.
Team work
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Develop, and on occasion lead, seminars or facilitation sessions
Contribute to the development of relevant reports, publications and web content
Liaise effectively with all teams within Stonewall across England, Scotland and Wales
www.stonewall.org.uk
General responsibilities and duties
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Conduct the duties of the job description in accordance with the operational policies of
Stonewall, including but not limited to the diversity policy and code of conduct
Maintain good working relations with Trustees, staff, volunteers and other stakeholders
Contribute to the general administration and delivery of all Stonewall’s programmes,
events and overall objectives
Undertake any other reasonable duties as may be required
This is an outline role description and may be subject to change in consultation with the post
holder. All people working for Stonewall are expected to commit to the aims and objectives of
Stonewall and have an interest in Stonewall’s activities.
Client Account Manager – Public Sector Person Specification
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Experience of establishing, building and maintaining relationships with a range of people
A successful track record of succeeding in a commercially aware and results-orientated
environment
Excellent communicator both orally and in writing
A track record of contributing to the successful delivery of projects or campaigns
Excellent analytical skills and the ability to convey complex concepts and data to a range of
audiences
Proven ability to inspire a range of audiences through public speaking and presenting
The ability to work flexibly and manage a busy and diverse workload while exhibiting
outstanding attention to detail
Strong team player who is active in creating team success
An in-depth knowledge and understanding of the education, public service and/or not for
profit sectors
Committed to the aims and objectives of Stonewall
The post will be based in London with regular travel required including occasional overnight stays
www.stonewall.org.uk
Client Account Manager – Public Sector Key Terms and Conditions
Place of Work
13th Floor, Tower Building, York Road, Waterloo, London, SE1 7NX
Working Week
This is a full-time permanent position, comprising a total working week of 35
hours. Stonewall’s normal office hours are Monday to Friday from 9.30am to
5.30pm, however the demands of this post require a flexible approach to both
timing and duration of the working day.
Salary Scale
The salary will be £25,400, rising to £27,000 after a year, and is paid
retrospectively on the 24th day of each month. This is a Stonewall salary band
5 position.
Annual Leave
25 days annual leave (rising to 27 after three years service), three additional
‘Stonewall Days’ over Christmas and eight statutory holidays.
Pension
Stonewall will contribute up to 9% of salary to the Stonewall Friends Life
pension scheme.
Other benefits
After successful completion of the probationary period you will qualify for:
free health insurance, death in service benefit of two times your salary,
interest free loan on travelcard, tax-free cycle scheme, childcare vouchers,
enhanced family policies and 24 hour employee support line.
Sick Pay
Prior to completion of the probationary period sick pay is at the Chief
Executive’s discretion. Thereafter an employee who is absent from work due
to sickness will be paid up to four weeks at full pay and four weeks at half pay
in any 12 month period. After two years continuous service an employee
absent from work due to sickness will be paid up to 12 weeks full pay and 12
weeks half pay in any 12 month period.
Probation & notice The post is subject to a six month probationary period. During this period you
will be entitled to receive, and are required to give, at least two weeks notice
of termination, which must be in writing. After successful completion of your
probationary period you are entitled to receive, and are required to give, at
least two months notice of termination, which must be in writing.
www.stonewall.org.uk
Client Account Manager – Public Sector Application Guidance Notes
Please contact [email protected] for any questions or clarification on the information
here.
We shortlist applicants for interview by matching the details given on the completed application
form against both the role description and the person specification. We’ll be looking for clear
evidence to show that your experience, skills and knowledge match those set out in the person
specification and role description. We’re interested in all relevant experience, wherever you have
gained it, as well as beyond paid employment, that may contribute to your ability to meet the
requirements of the job. All parts of the role description and person specification should be
addressed, as information not given or not made explicit on the application form cannot be taken
into account in the shortlisting process. Please note that CVs are not accepted and any information
given on a CV will not be considered.
Due to the high quality and number of applications we receive, we only contact shortlisted
candidates. If you would like confirmation that you have not been successful please contact us.
If you have a disability and would prefer to apply in a different format or would like us to make
reasonable adjustments to enable you to attend interview please contact
[email protected] Our offices are accessible.
Please ensure your application reaches us by the closing date stated on our website.
www.stonewall.org.uk