WhyOnlineReputationManagementIsSoImportantIn2017
1.WhatisOnlineReputation
Management?
2.WhyisOnlineReputation
ManagementSoImportant?
3.HowDoWeMonitorWhatis
BeingSaidaboutUsOnline?
CourtneySmitheman,PrincipalBroker
CraneReedProperties,LLC
2017BoardofGovernorsMiami/JTHS
© 2017 MIAMI Association of REALTORS®
“Doourpotentialcustomers
reallycareaboutwhatis
beingsaidaboutusonline?”
© 2017 MIAMI Association of REALTORS®
90%ofConsumersSay
OnlineReviewsImpact
BuyingDecisions*
*DimensionalResearch2013
© 2017 MIAMI Association of REALTORS®
© 2017 MIAMI Association of REALTORS®
© 2017 MIAMI Association of REALTORS®
Satisfaction
Performance
Recommendation
"Working with Courtney was a great experience from start to finish. She was
incredibly patient and very professional. She has a great deal of experience
and knowledge of the area which helped make our search easier. I highly
recommend her and her team."
Jim--Jupiter (Buyer) 4 months ago
© 2017 MIAMI Association of REALTORS®
© 2017 MIAMI Association of REALTORS®
© 2017 MIAMI Association of REALTORS®
© 2017 MIAMI Association of REALTORS®
WhyOnlineReputationManagementIsSoImportantIn2017
1.WhatisOnlineReputation
Management?
2.WhyisOnlineReputation
ManagementSoImportant?
3.HowDoWeMonitorWhatis
BeingSaidaboutUsOnline?
CourtneySmitheman,PrincipalBroker
CraneReedProperties,LLC
2017BoardofGovernorsMiami/JTHS
© 2017 MIAMI Association of REALTORS®