Challenges and Opportunities in the Indian Market This presentation does not constitute legal advice. © 2012 ALPSP/Copyright Clearance Center © 2012 ALPSP/CCC Taj Mahal © 2012 ALPSP/CCC Overview ► Introductions of speakers and participants ► The Indian Market ► Structure and progression of educational and government institutions ► Growing your institutional and consortia sales ► BPO opportunities ► OA publishing/publishing culture ► Guidelines for negotiating partnerships in the region © 2012 ALPSP/CCC Jama Masjid © 2012 ALPSP/CCC Introductions Kaufman Wills Fusting & Company ► Consulting and services for scholarly publishers since 2000. American Society for Nutrition ► Publishing timely, important findings in basic, clinical, and emerging nutrition science research, the society journals are the premier journals in the field of nutrition. © 2012 ALPSP/CCC Red Fort © 2012 ALPSP/CCC The Indian market © 2012 ALPSP/CCC India at-a-glance ► Seventh largest country, comprised of 28 states and seven union territories ► Diverse religious culture dates to 2800 BC ► Annexed/administered by British East India Company from early 1700’s – mid 1800’s ► 1947 – Ghandi leads India to independence after non-violent struggle ► At the end of its rule, Britain separated India into India & Pakistan, along a border defined by predominant religions ► Caste system is still de facto influence although various social and affirmative action policies in place to prevent discrimination based on caste © 2012 ALPSP/CCC Languages Language Assamese/Axomiya Bengali Gujarati Standard Hindi Kannada Maithili Malayalam Marathi Oriya Punjabi Tamil Telugu Urdu Speakers (millions) 13 83 46 258-422 38 32 33 72 33 29 61 74 52 Use of official languages of India, with more than 10 million speakers, according to 2011 census data. ► Hindi Official language ► English Secondary official language Language of commerce ► Each state can specify its own official language © 2012 ALPSP/CCC Population ► Population = 1.2 billion 1.4 billion by 2026 1.6 billion by 2050 ► Second most populous nation 17.5% of world population Expected to surpass China by 2025 ► 32% of population in urban areas Mumbai is most populous city: 16 million people New Delhi: 13 million Kolkata: 13 million © 2012 ALPSP/CCC Youth support aging population via David Myers, DMedia, June 2012 © 2012 ALPSP/CCC Government ► “Largest democracy” ► Three branches of government Federal constitutional Republic under a parliamentary system Executive Elected president (with limited powers) appoints the Indian Prime Minister Judicial • Dr. Manmohan Singh Legislative ► Three major political parties: Indian National Congress (currently in power) Bharatya Janatta Party (BJP) Communist Party of IndiaMarxist © 2012 ALPSP/CCC Economy ► China's economy 2nd largest in world, after US Many predict that China’s economy will overtake US economy in as few as 4 or 5 years from now ► India is 9th largest economy by GDP By 2050, India’s GDP is projected to surpass that of the US and Japan and be second only to China One of fastest-growing economies • Since economic reforms of 1991, foreign trade has increased from 14% GDP to 43% GDP © 2012 ALPSP/CCC Growth in GDP, 2001-2010 India US © 2012 ALPSP/CCC GDP growth rate India US © 2012 ALPSP/CCC GDP per capita, 1960-2013 World Bank, www.databank.worldbank.org, 18 June 2012 © 2012 ALPSP/CCC GDP by sector © 2012 ALPSP/CCC Global R&D investment ► Global R&D investment rose to $1.1 trillion in 2007 2000-2011 • R&D nearly doubled • Publications up by third – Primarily from emerging economies ► 2.5% of GDP in R&D China India Brazil South Korea ► Flat or declining GDP in R&D US » Pentagon report, January 2012 (www.indianexpress.com/news/india-china-bt-uson-r&d-growth-rate/912917/0) © 2012 ALPSP/CCC Research expenditures ► India’s average annual R&D growth rate outpaced US, Europe, and Japan from 1996-2007 From 2010-2011, India’s investment in R&D grew 11% (v 16% China) In 2011, India pledged to double scientific R&D expenditures from 1% to 2% of GDP © 2012 ALPSP/CCC Indian R&D investment ► Government dominates R&D 68% ► Business enterprise R&D • 14% to 22%: 1990-2000 • 22% to 30%: 2000-2008 Concentrations • • • • • • • Biotechnology Pharmaceuticals and chemicals Telecommunications Electrical and electronics equipment Textiles Transportation Metallurgical industries » Asia Research Institute, Singapore, www.ari.nus.edu.sg/docs/wps/wps09_121.pdf © 2012 ALPSP/CCC Government agencies responsible for funding research Aeronautical Research Development Board (ARDB) Council for Scientific & Industrial Research (CSIR) Department of Atomic Energy (DAE) Department of Science & Technology (DST) Department of Biotechnology (DBT) Defense Research and Development Organization (DRDO) Ministry of Human Resources Development (MHRD) Ministry of Information Technology (MIT) Ministry of Non-Conventional Energy Sources (MNES) Aeronautical Development Agency (ADA) Indian Space Research Organization (ISRO) © 2012 ALPSP/CCC Corporate research ► ► While companies in Europe and the US have decreased R&D spending, companies in several Asian countries have continued to increase their investment China and India have seen increased R&D from foreign investment As of last March, 2011 R&D investment in India totaled $11.6 billion compared with $9 billion R&D investment in China Country Global China India Hong Kong South Korea Taiwan Change in corporate R&D investment 2008-2009 (2%) 40% 27% 15% 9% 3% © 2012 ALPSP/CCC 10 leading Indian companies 1. Reliance Industries Limited (RIL) 2. State Bank of India (SBI) 3. Oil and Natural Gas Corporation (ONGC) 4. Steel Authority of India (SAIL) 5. Reliance Communications 6. Larsen & Toubro Limited (L&T) 7. Bharat Petroleum Corporation Limited (BPCL) 8. Bharat Heavy Electrical Limited (BHEL) 9. Housing Development Finance Corporation Ltd. (HDFC) 10. Tata Consultancy Services (TCS) » Forbes Global 2000 in the year 2009 © 2012 ALPSP/CCC STM publishing market size Outsell’s Information Industry Database via Charlesworth, GPPL (Globe) subscription and sales agent, India © 2012 ALPSP/CCC Subscriber universe ► Until recently, all research institutions and universities in India shared print only subscriptions to only 2,500 of 50,000 journals Typical university subscribes to <200 journals Many smaller colleges/institutions subscribe to <100 journals Most colleges, including those with advanced degree programs, lack the resources for any international journal subscriptions ► India’s fast-growing economy makes it a strong opportunity for publishers looking to increase sales Current market for academic journals estimated at $175 million ~$70 million (40%) is allocated to electronic journals Remaining 60% allocated to print + online/print only subscriptions © 2012 ALPSP/CCC Subscriber universe (continued) Factors improving access to international journals Factors impeding access to journals ► Increased funding for higher education ► Most universities do not have good access to journals ► New institutions ► Rising subscription rates ► Open Access ► Proliferation of the scientific literature ► Constrained serials budgets >130 OA journals • 94 by 6 major publishers Two major US publishers have established relationships with Indian OA publishers • Sage • Wolters Kluwer ► Emerging consortia © 2012 ALPSP/CCC Science and engineering articles Science and Engineering Indicators: 2012 Digest l Arlington, VA (NSB 12-02) l January 2012, www.nsf.gov/statistics/digest12/outputs.cfm#1 © 2012 ALPSP/CCC Engineering articles Science and Engineering Indicators: 2012 Digest l Arlington, VA (NSB 12-02) l January 2012, www.nsf.gov/statistics/digest12/outputs.cfm#2 © 2012 ALPSP/CCC Science and engineering articles Region World United States European Union Japan China India Brazil 1995 564,644 193,337 195,897 47,068 9,061 9,370 3,436 2009 Change 788,347 40% 208,601 8% 248,656 27% 49,627 5% 74,019 717% 19,917 113% 12,306 258% National Science Foundation, National Center for Science and Engineering Statistics, and The Patent BoardTM, special tabulations (2011) from Thomson Reuters, SCI and SSCI, http://thomsonreuters.com/products_services/science © 2012 ALPSP/CCC Research papers published from India © 2012 ALPSP/CCC Growth of science and technical professionals © 2012 ALPSP/CCC Second Joint Commission Meeting on Science and Technology Cooperation, 11 June 2012 ► Thirty-Meter Telescope (TMT) Project India committed more than $100 million to the California Institute of Technology (Caltech)-led consortium. ► U.S. Department of Energy (DOE) Fermilab Project X DOE and India’s Department of Atomic Energy signed an agreement for India’s participation in research, development and construction of next-generation, highintensity superconducting radio frequency proton accelerator. Resulting facility will be used by U.S. and Indian scientists for research in particle physics and other related fields. ► The Indo-U.S. Science & Technology Forum Over the past ten years the IUSSTF has facilitated travel of more than 11,000 scientists between the United States and India, established 24 virtual joint research centers and organized more than 30 training programs and 150 bilateral conferences. © 2012 ALPSP/CCC Use of mobile phones © 2012 ALPSP/CCC Smartphone market ► Global smartphone market up 61% in 2011 491M units in 2011 (up from 305M in 2010 ► Smartphone growth even higher India 100% growth in 2012 20 million units • “India Smartphone Outlook for 2012” Convergence Catalyst © 2012 ALPSP/CCC OS share in India Vendor share in India © 2012 ALPSP/CCC $30 tablets © 2012 ALPSP/CCC India enters global e-reader market with Adam ► Notion Ink ► $325 ► Android OS ► Supports Flash ► Touch screen Color mode to B&W e-ink ► “Days” of battery life 25 days of music 16 hours of Internet browsing 8 hours of high definition video © 2012 ALPSP/CCC University of Delhi © 2012 ALPSP/CCC India’s Education System Evolution of Higher Education in India ► An age-old tradition in higher education: as early as 800 A.D, Indian universities were renowned seats of higher learning, attracting students from far and wide including countries such as Korea, China, Burma, Ceylon, Tibet and Nepal ► During British rule, the goal of higher education was not sustainable development but rather European-style education. The first three universities were set up in the presidency towns of Bombay, Calcutta, and Madras in 1857. It took another 30 years to set up the fourth university at Allahabad in 1887 and yet another 29 years to establish the fifth and sixth universities at Mysore and Benaras in 1916. These universities were established on the pattern of the University of London. Post-graduate teaching and research departments began to be established at the university level around 1920 © 2012 ALPSP/CCC Evolution of Higher Education in India ► By 1947: an additional 18 universities had been established. ► At the time of Independence: 27 universities serving 174,000 students. By 2006 there were 348 universities, more than 17,625 colleges and 10.5 m students ► Today India has >500 universities >25,000 colleges >7,000 technical institutes >13 million students © 2012 ALPSP/CCC Higher Education System in India ► Primary and Secondary education controlled at the state level 95% of school-aged children attend primary school, only 40% attend secondary Central government programs aim to raise standards across states, which many believe is why India’s literacy rate has increased from 65% in 2001 to 74% in 2011 ► ► Higher education policy is set by India’s central government The central government establishes/funds central universities State governments establish/ provide grants to state universities Central Advisory Board of Education (CABE) coordinates education issues between the Union and the States University Grants Commission (UGC) releases Central Government grants to institutions and also makes determination of institutions to be Deemed Universities The Government plans to increase higher education spending from .5% to 1.5% GDP over the next 5 years © 2012 ALPSP/CCC Higher Education System in India Secondary Education Elementary Education Higher Education General Major Fields of Study Science Commerce Arts Professional Engineering Medicine Agriculture Tertiary Education Vocational Education & Training Traditional ITI/ITC/Polytechnic IT/Computer Training New and emerging Travel/Tourism Aviation Hospitality Retail © 2012 ALPSP/CCC Higher Education Focus ► 5 dozen new scholarly institutions planned ► At close of 2010, 34% of instructor positions at India’s higher ed. Institutions were vacant. New program aims to eliminate faculty shortage by training them at U.S. institutions ► Roughly 13 m students enrolled in higher education from 2007-2008; 16% are classified as studying science ► Only 8% of India’s population has earned a masters or doctoral degree ► There is little incentive to earn a PhD © 2012 ALPSP/CCC Institutions of Higher Education Type Number Universities >500 Example Central 44 University of Delhi State 285 University of Mumbai Deemed 130 Indian Institute of Science Private 112 Open 14 Technical Institutes >7,000 Autonomous Organizations/Institutes 100 Colleges >25,000 Professional Institutes >400 Medical 335 Agricultural Institutes 54 Indira Gandhi National Open University IIT, NIT, IISERs, NISER, IIM All India Institute of Medical Science © 2012 ALPSP/CCC University of Delhi One of 6 Central Universities in Delhi ► A Central University is established by an Act of Parliament ► Universities are accredited by the University Grants Commission (UGC) ► In addition, 15 Professional Councils control different aspects of accreditation © 2012 ALPSP/CCC Indian Institutes of Technology (IITs) IIT Bombay ► Autonomous engineering and technology-oriented institutes of higher education. ► “Institutions of national importance”: special recognition and funding ► Very selective entrance exam © 2012 ALPSP/CCC Open Universities Distance Education System ► Allows wider access to higher education to larger segments of the population ► System is flexible and open with respect to methods/pace of learning, eligibility for enrollment, age of entry, method of evaluation, etc ► Integrated multimedia instructional strategy: print, audio-visual, radio, TV, teleconference, video conferencing, face-to-face sessions ► Grants Diploma, Masters, Ph.D “The People’s University” : Indira Gandhi National Open University (IGNOU) © 2012 ALPSP/CCC 2012 Higher Education Costs Tuition and Housing Costs per year: Central University: $200 IIT: $1600 State University: $400 To finance higher education expansion , the government has consistently increased its share of total expenditures on higher education from 49% in 1950 to >90% in 1999 University of Mumbai (State University) © 2012 ALPSP/CCC Role of the Private Sector in Higher Education Percentage of unaided private institutions 70.0% Percentage of students in unaided private institutions 70.0% 63.2% 60.0% 60.0% 51.5% 50.0% 50.0% 42.6% 40.0% 40.0% 32.9% 30.0% 30.0% 20.0% 20.0% 10.0% 10.0% 0.0% 2001 2006 0.0% 2001 2006 -10.0% © 2012 ALPSP/CCC Role of the Private Sector in Higher Education 100 5 9 90 36 80 38 50 70 60 50 Percentage The private sector has the dominant share of professional courses in disciplines such as Engineering and Management 95 Public 91 Private 40 30 64 62 50 20 10 0 Pharmacy EngineeringManagement Computer Applications Medicine (MBBS) © 2012 ALPSP/CCC India’s public expenditure on higher education is extremely low when assessed on a per student basis Public expenditure as percentage of GDP Public expenditure per student (USD) 1.80% 16,000 1.60% 1.60% 13,759 14,000 1.40% 1.40% 12,000 1.20% 10,836 10,616 10,060 10,000 1.00% 1.00% 0.90% 8,000 0.80% 0.80% 0.80% 0.60% 0.60% 6,000 0.60% 0.40% 4,000 0.20% 2,000 0.00% 0 2,977 2,728 1,863 1,162 © 2012 ALPSP/CCC Growth of Higher Education Institutions in India All-India Growth of Institutions, Enrollment and Teaching Faculty at Higher Education Level, 1950-51 to 2004-05 Universities Colleges Enrollment Teachers@ (‘000) 1950-51 28 578 174,000 24,000 1960-61 45 1,819 557,000 62,000 1970-71 93 3,227 1,956,000 190,000 1980-81 123 4,738 2,752,000 244,000 1990-91 184 5,748 4,925,000 271,000 2000-2001 266 11146 8,399,000 395,000 2004-05 * 348 17,625 10,481,000 471,000 Year *estimated © 2012 ALPSP/CCC Growth of Higher Education Institutions in India ► From 2007 to 2011, new higher educational institutions were established all across India • 30 new Central Universities • 14 new World Class State Universities • 8 new Indian Institutes of Technology (IITs) • 9 new National Institute of Technology (NITs) • 5 new Indian Institute of Science Education and Research (IISERs) • 20 new Indian Institutes of Information Technology (IIITs) • 7 new Indian Institutes of Management (IIMs) • 370 new Degree Colleges © 2012 ALPSP/CCC Enrollment Capacity India needs… at least 3,000 more universities each having the capacity to enroll 10,000 students to meet the growing demand (Bhargava 2006) GER needs to increase from 12% to 20% (Agrawal 2006) ► The Indian higher education system is the largest in the world in terms of the number of institutions (21,000) ► However, the average size of an Indian higher education institution in terms of enrolment is much smaller (500-600) compared to that of Europe and US (3,000-4,000) and China (8,000-9,000) GER: Indicator of Access to Education 90 84 77 80 Gross Enrollment Ratio 82 75 71 71 70 60 53 53 50 40 30 25 23 20 16 20 11 10 11 10 6 5 12 11 8 3 1 0 0 0 1980 1990 2000 USA Brazil Russia 2005 India 2007 China GER Word Average in 2007 = 12% © 2012 ALPSP/CCC Growth in Enrollment in India Higher Education 30 25.35 Enrollment (million) 25 20.6 20 17.76 17.71 14.76 15 13.54 12.85 11.57 11 9.4 10 9.37 9 7.36 5.7 5 5.2 4.78 3.93 3.28 1.41 1.04 4.57 2.78 1.6 0 0 0 1980 1990 2000 USA Brazil Russia 2005 India 2007 China © 2012 ALPSP/CCC Regulatory Framework Governing Higher Education in India Central Government State Government MHRD and multiple other ministries Accreditation bodies – NAAC, NBA Regulatory councils/professional councils (e.g. UGC, AICTE) Departments/Councils of Higher/Technical Education Higher Education Institutions © 2012 ALPSP/CCC Statutory and Professional Bodies University Grants Commission (UGC) All India Council for Technical Education (AICTE) Distance Education Council (DEC) Indian Council of Agricultural Research (ICAR) Medical Council of India (MCI) Pharmacy Council of India (PCI) Indian Nursing Council (INC) Bar Council of India (BCI) Council of Architecture (CoA) Central Council of Homeopathy (CCH) Central Council for Indian Medicine (CCIM) National Council for Teacher Education (NCTE) Dental Council of India (DCI) Rehabilitation Council of India (RCI) © 2012 ALPSP/CCC Government Ministries Regulating and Funding Higher Education in India Ministry Role Selected Departments Ministry of Human Resource Development Nodal authority for higher education policy Department of Higher Education Ministry of Health and Family Welfare Health policy and all policy related to family planning Dept of Health and Family Welfare; MCI Ministry of Science and Technology Policy and regulations relating to science and technology DST and DBT Ministry of Defense Defense and security Department of Defense, DRDO, ADA , ARDB Ministry of Agriculture Regulation, development of agricultural resources DARE Ministry of Information Technology Department of Atomic Energy Nuclear technology, including nuclear power and research Council for Scientific and Industrial Research (CSIR) 11 other Ministries and Departments Independent Department, under Prime Minister Autonomous body © 2012 ALPSP/CCC Government of India Ministry of Human Resource Development includes the Department of Higher Education which regulates most institutions of higher education and sets educational policy. The University Grants Commission (UGC) assures quality standards in higher education Monitors infrastructure and quality of teaching and provides grant funding Agricultural Universities and Medical Colleges are regulated by other Ministries Legislative Executive Judiciary Rajya Sabha (250 seats) President Supreme Court Lok Sabha (545 seats) Pratibha Patil Vice President Prime Minister Manmohan Singh Cabinet Ministries (50) High Courts District Courts Trends and Challenges in Education Trends Challenges ► Rising growth of private universities ► ► Government initiatives to increase financial contribution of students/parents to educational cost Low access to higher education (12%) despite one of the largest systems in the world ► Uneven quality of education programs ► Government policy favoring primary/secondary education ► Low level of funding as % of GDP and as amount per student ► Growth of foreign universities in India ► Use of e-learning methods © 2012 ALPSP/CCC Trends and Challenges in Education Trends Challenges ► ► India has a low base of researchers and the academic sector contributes less than a seventh of the total number of researchers ► In terms of research papers, India lags behind in terms of number and quality ► Large vacant faculty positions (34%) and poorly qualified faculty also dilute the quality of research done at higher education institutes ► State governments have historically been a larger source of public funding for higher education, but the balance has been shifting towards the central government in recent years. Majority of the funding by the government is directed towards maintenance of institutes and to support operations, rather than on capacity expansion © 2012 ALPSP/CCC Trends and Challenges in Education Trends Challenges ► Tuition fees at higher education institutions continues to be low, especially at public institutes ► ► India does not have a robust scholarship and student loan schemes which can make higher education accessible at a more aligned tuition fee structure Inequalities in access to education across states and union territories. Ex: West Bengal has only 5 higher education institutions per 100,000 (lakh); Pondicherry has around 27 (2003-2004 figures); all India average is 12.17 © 2012 ALPSP/CCC Library Consortia in India Academic Library Funding Non-Plan Budget: Annual for recurring expenses; library books & journals spending Plan Budget (Related to GoI 5-Year Plan ) 11th Plan – 2007- 2012 (Apr-March) Directed funding Funding infrastructure & development plans Consortia funding for Libraries Indian Prime Minster termed 11th plan as India’s “education plan”. Allocation for education is close to 6% of GDP ► 5 times increase in higher education funding over previous plan ► Goal in R&D spending was increased from <1% to 2% GDP ► Consortia ► Consortia-purchased subscriptions, at over $50 million annually, account for nearly half of India’s library eresource expenditures. ► Prior to forming consortia, access to e-journals was limited to a small number of research institutions and central universities. Primarily serving higher education and R&D institutions. ► There are 10 major consortia purchasing electronic content in science and technology, including medical, life sciences, biotechnology. In addition, there are many other regional and specialized consortia. © 2012 ALPSP/CCC Consortia ► INDEST-AICTE and UGC-INFONET Digital Library Consortiums are considering extending access to all public and private colleges under the National Library and Information Services Infrastructure (N-LIST) ► Libraries/institutions have established new departments to operate and manage consortia needs ► Licensing system has evolved: institutions understand and generally accept licensing terms and concepts ► Psychology of owning is in decline, but at a slow pace © 2012 ALPSP/CCC Consortia Size e-Journal Consortia Size (Number of Member Institutions) Number of Institutions, Log Scale 10000 1000 100 10 1 NLIST Series1 2908 INDESTAICTE 1235 UGCInfonet 161 CeRA ERMED 142 72 NKRDCSIR-DST 65 DESIDOC (DRDO) 60 DAE DeLCON FORSA 36 33 11 © 2012 ALPSP/CCC INDEST-AICTE Consortium ► Indian National Digital Library in Engineering Science & Technology – All India Council for Technical Education “The most ambitious initiative taken so far in the country” (INDESTAICTE website, http://paniit.iitd.ac.in/indest/) Funding source: Ministry of Human Resource Development (MHRD) Subject areas covered: applied and basic sciences, engineering, mathematics (non medical) Holdings: subscribes to over 12,000 e-journals; serving ~100,000 users Members: 48 core members (IITs, tech insts); 60 AICTE-supported members (engineering colleges); plus>1100 self-supported members National Coordinator: Prof. B.D. Gupta , Central Library, Indian Institute of Technology Delhi, Hauz Khas , New Delhi - 110 016 E-mail: [email protected] © 2012 ALPSP/CCC UGC-INFONET ► University Grants Commission – INFONET Funding source: UGC Subject areas covered: covers a broad spectrum as it has universities as members: basic and life sciences, management, social sciences, others (non medical) Holdings: more than 4,500 e-journals/databases Members: All universities under the purview of the UGC have been provided the UGC-INFONET connectivity and access to scholarly ejournals and databases; 161 universities; 600,000 users. Plans to extend to affiliated colleges and private universities and other institutions. Coordinating agency: INFLIBNET (Information and Library Network, part of UGC) Coordinator: Prof Ajit Kembhavi, Chairman, National Steering Committee , UGC-Infonet and Director, Inter University Centre for Astronomy & Astrophysics (IUCAA); Email: [email protected] © 2012 ALPSP/CCC CeRA ► Consortium on e-Resources in Agriculture Objective is to develop information resource base of the National Agricultural Research System (NARS) Funding source: (NAIP) National Agricultural Innovation Project and ICAR Subjects covered: agriculture, fisheries, animal science, horticulture, veterinary science Holdings: provides access to 1500 online journals, books and databases Members: 142 institutions of the Indian Council of Agriculture (ICAR). Serving about 10,000 users Contact: Dr. H. Chandrasekharan; Chair, CeRA; email: [email protected] © 2012 ALPSP/CCC ERMED ► Electronic Resources in Medicine Launched by Director General of Health Services (DGHS) and Ministry of Health and Family Welfare (MOHFW) Coordinated through National Medical Library (NML) Members: 72 government medical colleges and institutes Subjects covered: medicine Holdings: over 1600 medical journals © 2012 ALPSP/CCC NKRC (CSIR-DST) ► National Knowledge Resource Consortium, originally Council of Scientific and Industrial Research (CSIR)Department of Science and Technology (DST) consortium Funded by Ministry of Science and Technology Subject areas: science and technology Members: 40 CSIR and 24 DST institutes. Serving ~ 10,000 users Coordinating agency: National Institute of Science Communication and Information Resources (NISCAIR). Coordinator : Dr. G Mahesh, NISCAIR, New Delhi, email: [email protected]; [email protected] © 2012 ALPSP/CCC DESIDOC (DRDO) ► Defense Scientific Information and Documentation Centre (DESIDOC) is a division of the Defense Research and Development Organization (DRDO) Funding: DRDO, Ministry of Defense (MoD) Subjects covered: Applied sciences, basic and life sciences, science and technology (non medical) Holdings: ~550 journals Members: over 50 DRDO labs; serving ~ 7,000 users Coordinator: E-Journal Consortium Group, DESIDOC Email: [email protected] © 2012 ALPSP/CCC DAE Consortium ► Department of Atomic Energy (DAE) Consortium Funded by DAE and UGC Administered by BARC, Mumbai Subjects covered: physical science, chemistry, life sciences and engineering sciences Holdings: around 2,000 e-journals Members: 36 institutions including BARC, TIFR, and SAMEER © 2012 ALPSP/CCC NLIST ► National Library and Information Services Infrastructure for Scholarly Content (N-LIST) Jointly administered by the UGC-INFONET Digital Library Consortium, INFLIBNET Centre and the INDEST-AICTE Consortium, IIT Delh. It provides for: (1) cross-subscription to e-resources subscribed by the two Consortia, i.e. subscription to INDEST-AICTE resources for universities and UGCINFONET resources for technical institutions; and (2) access to selected e-resources to 6,000 colleges. (government funded, government aided, ) Subjects covered: all subjects Holdings: provides access to more than 3,000 e-journals and 75,000 e-books Members: 2921 colleges have registered with the NLIST program © 2012 ALPSP/CCC DeLCON Consortium ► DBT-e-Library Consortium (DeLCON) Funding: Department of Biotechnology (DBT), Ministry of Science and Technology Subjects covered: Biomedical sciences, biotechnology, bioinformatics Holdings: 920 journals plus SCOPUS db; serving about 2,000 users Members: 33 [14 DBT and 18 North Eastern Region (NER) inst, plus ICGEB, the Biotechnology Industry Research Assistance Programme (BIRAP)] Coordinator: D.D. Lal, DeLCON Administrator, [email protected] © 2012 ALPSP/CCC FORSA Consortium ► Forum for Resource Sharing in Astronomy and Astrophysics. Established in the 1981 by librarians working in Institutes where astronomy was the main thrust of research programs. Funding: shared budget model Subjects covered: astronomy, physics, photonics, nanotechnology Holdings: publications of 4 major publishers (Springer, Nature, Kluwer, Scientific American) Members: 11 institutes © 2012 ALPSP/CCC Regional Medical Consortia and Other Consortia Members/ Users Organizing Group/Funding Agency Content /Focus HELINET est 2003 >650 affil. Inst in state of Kamataka Rajiv Gandhi Inst of Health Sciences (RGUHS) Medical, Allied Health NTR MEDNET 316 medical colleges Regional/Andhra Pradesh Medical/ Health BFUHS HSLIBNET 136 affiliated colleges/ 30,000 users Baba Farid University of Heath Sciences - Health Sciences Library Network Health Sciences DMER 42 affiliated institutions Directorate of Medical Education and Research, Maharashta State Medical/Health Consortium Regional: Other library consortia: IIM (Institutes of Management), TIFR, ISI Library Consortia Deal, STI Network, JCCC&VIC, MCIT Library Consortium © 2012 ALPSP/CCC Consortia Resources Consortia Annual Spend on e-Resources 25 Million US $ 20 15 10 5 0 INDEST-AICTE UGC-Infonet CeRA NKRD-CSIR-DST DESIDOC (DRDO) DeLCON © 2012 ALPSP/CCC Major Consortia: Annual Spends and Discounts Expected Consortium Discount Expected Annual Spend NKRC (CSIR-DST) NA Rs 600 m($11.4 mil) INDEST-AICTE 80% Rs 600 m($11.4 mil ) UGC-INFONET 2.0 80-90% Rs 2100 m ($22.8 mil) DRDO NA Rs 200 m($3.8 mil) CeRA NA Rs 100 m ($1.9 mil) DeLCON 80-85% Rs 80 m($1.5 mil) © 2012 ALPSP/CCC Future Trends ► ► Greater purchasing via consortia Society publishers entering arena late Acquisition of Indian journals by commercial publishers Publishers are opening local offices Large and small scale marketing/publicity events National and international appeal Indian authors publishing more in foreign journals Librarians interested in having more Indian material in their holdings Shift to value-based pricing models Market strength of big publishers ► ► Value determined by usage Librarian demands • Contract issues • • • • • ► Competitive, fair, transparent Pricing structure Archival issues Fair use Transparency Governing laws Market potential: Users increasing; funding increasing; economy growing; government is aware of the need invest in education and research to grow the economy © 2012 ALPSP/CCC Lessons Learned ► From experience selling to consortia ► From sales agents in India ► From consortia leaders: Mr. Prakash Chand, former Coordinator for the CSIR-DSR consortium. Dr. Jagdish Arora, former Director, INFLIBNET Centre, and Chair, DeLCON Committee Dr.H. Chandrasekharan, Indian Agricultural Research Institute, CeRA consortium Mr. D.D. Lai. DeLCON consortium coordinator. [email protected]; [email protected] ► From librarians at the University of Delhi. © 2012 ALPSP/CCC Lesson: Market Discounts ► Deeper discounts are required in India than in North America and Europe Agent 1: Expect 20% to 80% discounts in India Agent 2: Expect 30% to 50% discounts in India ► Large publishers often provide the deepest discounts due to economies of scale ► Indian consortia understand that smaller, subject focused societies and publishers are not in a position to offer such high discounts © 2012 ALPSP/CCC Lesson: Basis for Purchasing Decisions ► Relevance to journal content to program(s) at member institutions members ► Quality of publication as assessed by faculty; Impact Factor could be part of this ► Interest of users as measured by usage data (trials used to assess this) ► Funding available and funding model Overall there is adequate funding for e-journal purchases (>$50 M spend), according to consortia representatives © 2012 ALPSP/CCC Pricing and Purchasing Models NKRC Consortium Ms. Nishy ► The purchase of print copies should be optional and there should be no need to maintain current print holdings; eliminate “no print cancellation” clauses ► The base price should be no more than 80% of the price for print + online. ► Consortium should have a choice of taking all content or only selected titles; in either case a discounted package price should be offered ► Offers should include: PPV options to purchase blocks of content ► Publishers should curtail practice of repackaging content in ways that require libraries to pay for the same content multiple times. ► Consortia wish to achieve greater value by purchasing titles that receive actual use and discontinuing low-use titles Scientist and Coordinator NKRC, NISCAIR Criteria for Selection of Publisher Proposal ► DeLCON, selections based on: Usage and suitability of e-resources to programs at institutions Nodal Officer’s feedback Recommendations from 3-5 DBT institutions Recommendation of DeLCON Expert Committee Pricing of publisher offer and funds available to consortium Terms and conditions, esp with respect to perpetual access and back volumes access Pricing requirement: Will not agree to pricing that is based on a FTE model and expects 80-85% discount © 2012 ALPSP/CCC Lesson: Challenges Challenges: Preference for multi-title collections: give them more content for their holdings with fewer negotiations Will purchase “core”, high-impact journals from small publishers Small publishers can align with other publishers to form multi-title collections (ISPG/ALPSP LJC) Although society publishers are at a disadvantage due to size and late entry relative to large, commercial publishers, there is an awareness and appreciation of the value of society journals. Need for a local presence: negotiations require local, faceto-face meetings and knowledge of decision process and timeline. Tender bidding process. Regional differences affect nature, timing, length of negotiations Late Payments © 2012 ALPSP/CCC Challenges (continued): Lesson: Challenges Pricing model differences: models and expectations differ from consortium to consortium New business, renewals, discounts Communication with agents and market intelligence: can be difficult to maintain strong lines of communication with agents in the field; difficult to obtain critical information on consortia (decision timeline; funding levels, consortium leadership/selection committee) Limited staff time and financial resources © 2012 ALPSP/CCC Tips for Selling 1. Set Goals Maintain and protect current holdings Expand access and usage Increase revenue © 2012 ALPSP/CCC Tips Selling 2. Workfor with agents/sales representatives: establish representation agreements with agents; rely on agents for sales and market intelligence. A few agents who represent journal publisher in India: PCG/Publishing Technology: http://www.pcgplus.com/ EMpact/EBSCO: http://www.empactsales.com/ Swets/Accucoms: http://www.accucoms.com/ Globe: http://www.globepub.com/default3.asp iGroup: http://www.igroupnet.com/?page_id=264 3. Do your own research using the internet and tools such as the Consortium Directory Online (http://www.ringgold.com/pages/cdo.html) © 2012 ALPSP/CCC Tips for Selling 4. Support the work of agents by establishing relationships with members and organizations in region; implement programs to increase usage and awareness of journals. Offer free trials. 5. Allocate staff time and financial resources (over and above commissions/retainers paid to agents) to support consortia sales program. © 2012 ALPSP/CCC Tips for Selling 6. Pay attention to usage statistics: the demand and relevance of a journal will be gauged by usage data: make sure you include activities in your marketing plan to increase awareness and usage of journals in developing markets. 7. Meet with consortia leadership, librarians, academicians, researchers in region when/if possible 6. Tours arranged by agents, others: Charlesworth, KWF, Swets, iGroup Publisher-arranged visits: coordinate with sister societies, agents, members, and vendors to develop itinerary to support your objectives At your own annual meeting, meet with members from developing countries © 2012 ALPSP/CCC Tips for Selling 8. Importance of single-site subscriptions: don’t neglect efforts to expand/maintain single-site institutional sales; these can facilitate consortia sales . 9. Be flexible: consider policy modifications to accommodate needs of consortium. Ex: dark archives; no print cancellation clauses. 10. Be realistic and patient: focus on regions/consortia with the most potential, recognize consortium budget constraints; give relationships time to develop. © 2012 ALPSP/CCC BPO opportunities © 2012 ALPSP/CCC Size of Indian BPO industry © 2012 ALPSP/CCC Types of BPOs Traditional Newer ► ► Composition ► Graphics production ► SGML/XML ► Copyediting ► Proofreading Managing Editor Manuscript submission Finding reviewers “Chasing” Customer service ► Developmental editing ► Customer service ► Editorial offices © 2012 ALPSP/CCC BPO, from easier to more complex © 2012 ALPSP/CCC Outsourcing benefits in brief ► Process improvement due to supplier’s expertise and technology ► Potential to reduce costs due to economies of scale ► Increased flexibility to reassign/refocus in-house staff/resources ► Many offshore firms offering equivalent/superior service and skills compared to domestic firms © 2012 ALPSP/CCC Overcoming potential pitfalls ► Language barriers Assess partner proficiency beforehand; use simple, clear terminology when communicating. ► Time zone differences Consider a partner with onshore account management or 24-hour availability. ► Currency fluctuations Agree on method of payment; if a foreign currency, budget for potential exchange rate changes. ► Local holidays Obtain holiday list beforehand and negotiate increased availability if necessary. ► Political instability Choose regions with well established government and educational institutions. © 2012 ALPSP/CCC Identifying and evaluating BPO organizations ► Identified and recommended potential service providers in Asia through industry networking, Web research, and meetings with exhibitors at International Book Fair. ► Captured relevant information on each service provider including company description, services provided, industries and clients served, reputation in the market, numbers of and locations of offices in Asia. ► Prioritized service providers and recommend which prospects should receive the RFP, and which could be contacted for networking purposes. ► Reported on the Asian marketplace country by country to determine which markets were most suitable to meeting needs. © 2012 ALPSP/CCC Top selection criteria Gartner, 2011 (http://invensis.net/blog/bpo-insights/bposervice-providers-selection-criteria) © 2012 ALPSP/CCC Top 10 tips for successful outsourcing 1. Choose Your Process Carefully: Don’t outsource a core competency or a process that is currently broken. 6. Meet face to face: Important for domestic outsourcers but crucial when working overseas. 2. Look beyond cost: While cost savings are likely, the ideal situation is a strategic partnership to innovate and transform the process. 7. Double the QC: At least initially, pad production schedules and devote extra time to quality control. 8. Shut off the autopilot: Successful partnerships are managed, and a reasonable amount of time must be allocated to do this. 9. Think long term: A bumpy takeoff is not uncommon for new partnerships and often things will smooth out; be patient. 10. Don’t let it languish: If the partnership is not working after a reasonable time 3. Set clear goals: Make your objectives realistic and identify measures to quantify progress. 4. Get buy-in: Cultivate key stakeholders and make sure they are on board with the changes. 5. Do the due diligence: Investigate potential partners thoroughly and make sure to check references. © 2012 ALPSP/CCC Qutb Minar © 2012 ALPSP/CCC Scientific Publishing in India 1 0 6 Overview ► Today India has a large community of scientists and scholars and Indian researchers perform research in a wide variety of areas including science, technology, medicine, humanities and social sciences. They publish their research findings in a few thousand journals, roughly half of them in Indian journals and the rest in foreign journals, most of them low-impact journals. © 2012 ALPSP/CCC Where is research conducted 1 0 ► Research is performed essentially in three sectors: 8 1. Higher educational institutions: universities and deemed universities (>400) ; Indian Institutes of Technology and Indian Institute of Science 2. Government-funded Laboratories under different agencies such as the Council of Scientific and Industrial Research (CSIR), Department of Atomic Energy (DAE), Indian Space Research Organization (ISRO), Defence Research and Development Organization (DRDO), Indian Council of Agricultural Research (ICAR), and Indian Council of Medical Research (ICMR), 3. Laboratories in the industrial sector, both public and private. © 2012 ALPSP/CCC Research Publications Within the past decade, India has seen a substantial growth in its annual output of scientific publications Annual Publications in Web of Science 1 0 Growth 9in India Thomson Reuters. Global Research Report India. October 2009 ► India still only contributes less than 3% of the global research output and half of its peer-reviewed publications come from just 40 Indian institutions ► Most of the published research in India is emanating from research institutes as opposed to universities, which typically account for a country’s growth in research © 2012 ALPSP/CCC 1 1 1 The Directory of Indian Scientific Periodicals 1992, brought out by the National Institute of Science Communication and Information Resources (NISCAIR) (erstwhile Indian National Scientific Documentation Centre, New Delhi), lists only 1991 journal titles. Periodicals and Scientific Journals Published in India Database Total Journals Indian Journals Index Medicus 4098 28 (0.7%) BIOSIS 5012 96 (1.9%) SCI 3725 10 (0.3%) JCR/SCI 5876 49 (0.8%) Indian Journals in Global Databases: Choosing the Right Journal for Biomedical Publication. (2005) N.C. Jain; http://www.jbtdrc.org/Symposium/Topics/indian_journals.htm 1 1 2 Indian Science Journals Distribution by Discipline Covered Indian Academy of Sciences and the Council of Scientific and Industrial Research have been the leading publishers of S&T journals in India for a long time Ref: Profile of Indian Science Journals. K.C. Garg, Suresh Kumar and Bharvi Dutt. India, Science and Technology: 2008. S&T Output and Patents. http://www.nistads.res.in/indiasnt2008/t5output/t5out5.htm 1 1 3 Indian Science Journals Distribution by Frequency of Publication Ref: Profile of Indian Science Journals. K.C. Garg, Suresh Kumar and Bharvi Dutt. India, Science and Technology: 2008. S&T Output and Patents. http://www.nistads.res.in/indiasnt2008/t5output/t5out5.htm 1 1 4 Indian Science Journals Distribution by Publisher Ref: Profile of Indian Science Journals. K.C. Garg, Suresh Kumar and Bharvi Dutt. India, Science and Technology: 2008. S&T Output and Patents. http://www.nistads.res.in/indiasnt2008/t5output/t5out5.htm 1 1 journals Fields where OA are most prevalent in India: 5 Medicine =40% Open Access Journals Published in India vs Other Countries Pharmacy=13% (DOAJ data) Country Number of OA Journals Rank Biology = 10% USA 1200 1 General Sciences= 8% Brazil 571 2 UK 493 3 Spain 381 4 India 307 5 Agriculture= 2.2% Japan 105 Other (social science, law, other) = 8% China 29 Computer science =10% Chemistry= 5% Engineering= 5% India’s Efforts in Open Access Publishing. Library Philosophy and Practice (2012). B. Mukherjee and B. Kumar Mal.http://unlib.unl.edu/LPP ; accessed 6/12/12 The Open Access Movement in India ► 2002: workshops on electronic publishing held at Indian Institute of Science, Bangalore. Indian Academy of Sciences sponsorship. Led Medknow Publications to launch open access versions of publications ► 2004: workshops on open access archiving held at M.S. Swaminathan Research Foundation. Led to many institutions setting up open access archives/repositories, which now number 40 © 2012 ALPSP/CCC Open Access Movement in India ► 2004: INDEST held training workshops at Indian Institute of Science, Bangalore; on setting up OAI-PMH compliant digital archives. Launched OA discussion list: [email protected] ► 2004: India joins the Universal Library Project(“Million Books Project”, Carnegie Mellon University and Internet Archive-sponsored); Indian Institute of Science is hosting archive of scanned books. © 2012 ALPSP/CCC Growth in Open Access Journals in India Growth in OA Journals - India Number of OA journals Expon. (Number of OA journals) 350 300 Number 250 200 150 100 50 0 2005 2006 2007 2008 Year 2009 2020 2011 From: "India's Efforts in Open Access Publishing“. Library Philosophy and Practice 2012; http://www.webpages.uidaho.edu/~mbolin/mukherjee-mal.htm © 2012 ALPSP/CCC Leading Open Access Publishers in India Number of Journals Publisher 1 Indian Institute of Sciences (IISc) publishes Journal of Indian Institute of Sciences; also E-print archive of pre-prints and post-prints. 1 Indian Statistical Institute: publishes the Indian Journal of Statistics 4 Indian National Science Academy (INSA): not all are OAI_PMH compliant 11 Indian Academy of Sciences (IAS) 15 NISCAIR 19 Academy & Industry Research Collaboration Centre (AIRCC) 40 Indian Medlars Center of the National Informatics Center: 77 Medknow Publications: publishes many on behalf of professional scientific societies in India. >300 Bio-Info: a rapidly growing academic publisher © 2012 ALPSP/CCC India Open Access Journals: Business Models ► Some components of Open Access Business Models: • PDF free online • If available, HTML version is either free or included as part of a subscription • ePUB version usually part of subscription usually • Paid print subscriptions are available. Typical rates are – India Individual Print Subscription rate: equiv of : $7-$35/year – Overseas Individual Print rate: ; $65-$110 – India Institution • Submission fees: many do charge submissions fees: these range up to approx $150 • Other revenue sources: advertising, reprints, PPV, society sponsorship © 2012 ALPSP/CCC Indian Journal of Cancer Published by Medknow PDF access policy : Full text access is free in HTML pages; however the journal allows PDF access only to users from INDIA and paid subscribers. EPub access policy: Full text in EPub is free except for the current issue. Access to the latest issue is reserved only for paid subscribers. Official publication of the Indian Cancer Society and Indian Society of Oncology. Frequency: Quarterly Print Online only Print+ online Ind/India (INR) 1500 (=~ $28) 1200 (=~ $23) 1900 (=~$36) Inst/Ind (INR) 2000 (=~$38) 1500 (=~$28) 2500 (=~$47) Ind/overseas ($US) $100 $75 $125 Inst/overseas ($US) $250 $200 $325 © 2012 ALPSP/CCC Advantages of Open Access Publishing in India/Developing Countries ► Provides barrier-free global platform for research and collaboration ► Improves visibility for research originating in developing-countries ► Researchers in developing countries can archive their own research and thus make it available to other researchers in developed countries ► Local research can be distributed ► Existing journals have relatively low production costs and are not dependent to a large extent on subscription revenue, thus it could be easy to transition to an open access model of publication Open Access Publishing in Premier Research Institutions ► A recent study that looked at research publications originating from the top five research institutes in India found: Only 8% of articles are published in open access journals – of these 65% are published in Indian journals and 35% are published in foreign journals The range for the institutes was 3% to 20% The medical institutes published the most: 20% The engineering institutes published the least: 3% Results were said to be consistent with the results of other, similar studies Ref: M.H. Bhat, Information Research, Vol. 14, No 3, September 2009 © 2012 ALPSP/CCC Publishing culture among Indian scientists If citations are the internationally recognized method of measuring research quality, why are Indian academics as a whole not publishing? Why Indian academics do Why Indian academics do not publish publish Lack of research writing training To disseminate information Lack of proficiency in English Build up resume/cv for promotions, awards, grants Lack of administrative support/infrastructure Pleasure to see name in print Lack of specialized national journals Requirement of funders Multiple responsibilities besides research Expectation of job Research a low priority Few added benefits/incentives Ref:Are citations really the best measure of research quality in India – or should we look at more meaningful ways of measurement? P.S. Chandra and S.K. Chaturvedi (2010). http://www.rcuk.ac.uk/documents/india /indiaessaycomp.pdf. Accessed 6/12/12 No pressure to publish/lack of encouragement/fear of adverse comments University of Delhi authors’ criteria for selecting journals At the University of Delhi authors indicated that funding was available for payment of OA fees, because most of research is funded, but did not feel compelled to publish in OA journals; they did not like submission fees; Journal Impact Factor important consideration ► Prestige/Impact Factor ► Readership/association with professional society ► Journal scope ► Circulation ► Time to decision/publication ► Review quality ► Colleague/mentor recommendation ► Fees Decision to publish in open access journals: general observations/ guesses Some possible determinants: 1. Research Setting: top tier research institute/university vs less well funded college or institute 2. Extent of engagement with Indian science academies and research institutes in India 3. Extent of engagement with international professional societies 4. Affiliation with research institute that is a proponent of open access publishing, such as All India Institute of Medical Sciences, where nearly 20% of articles are published in open access journals.. Nature of research and extent of international collaboration: broad topic vs topic of interest mainly to scientists and health officials in India. Some disciplines – such as Agriculture – do not have related open access publications. Of the 100 professional societies in the NARS system that publish journals, none publish open access journals. © 2012 ALPSP/CCC Negotiating partnerships in the region © 2012 ALPSP/CCC Business etiquette ► Language ► English is the language of commerce ► Avoid holidays Punctuality expected Approach most senior representative first Open with conversation Hierarchy Strict hierarchy is adhered to within India ► Meeting/Greeting Handshake or Namaste Exchange business cards ► Relationship building Establish trust Demonstrate integrity Meetings ► Negotiations Slow process No high pressure tactics Diplomacy is a must Honor agreed terms Beware of “we'll see, I will try, or possibly” © 2012 ALPSP/CCC Overview ► Preparing an RFP to meet your needs • Often the first step toward a successful negotiation ► Negotiating to and through the initial contract and contract renewals © 2012 ALPSP/CCC RFP ► A request for proposal (RFP) is an invitation for vendors to submit a proposal to provide your organization with one or more goods or services Details the organization’s specific requirements for the proposed goods or services in strategic context Dictates or allows suppliers freedom to propose the methods, timetable, and budget for the work Leverages an organization’s negotiating ability and purchasing power with suppliers via the bid process • RFQ (quote) | RFI (information) | RFQ (qualifications) © 2012 ALPSP/CCC RFP examples ► ► Contract publishing ► Sales and marketing Commercial publishers Industry sales University presses | nonprofits Content aggregators Editorial and production services Manuscript submission Peer review Copyediting Composition Print | digital Institutional sales Customer service ► Licensing / buying technology Peer review systems Semantic tagging Data conversion Content management © 2012 ALPSP/CCC The process at-a-glance RFP Proposals Presentations 2-4 weeks 4-6 weeks 4-6 weeks • Need assessment • Suppliers selected | prescreened (+ time) • Data gathered • RFP prepared • RFP distributed • Q&A from suppliers • Proposals received • Proposals analyzed • Review with stakeholders • Finalists selected • Q&A with remaining suppliers • Agenda / invitations • Hold presentations • Discussion / decision • Inform suppliers • Contract negotiations • Transition © 2012 ALPSP/CCC Steps to creating an RFP Assess needs and gather relevant data Determine info needed; set reasonable timetable Identify recipients, prepare and distribute RFP © 2012 ALPSP/CCC Elements of an RFP ► Organizational overview ► Business problem (opportunity) prompting RFP ► Results of any needs assessment conducted ► Schedule of important dates RFP response due Presentations/demos Decision expected Sale / transition © 2012 ALPSP/CCC Continued ► Contact names, sources/protocol for Q&A ► Instructions for organizing, formatting proposal ► Requirements Specific product/service/technical requirements Other assumptions and agreements • Budget parameters, use of subcontractors, ownership, point of contact ► Documents required as attachments Sample reports, standard contract language, transition plan, references ► Basis of award of contract Lowest price, greatest financial return, highest quality © 2012 ALPSP/CCC RFP questions Supplier profile Management The organization | location | size | market position | future vision Contacts | reporting | meetings Experience Infrastructure Customer profile | core competencies | staffing | subcontractors | customer satisfaction System | security | redundancy | warranty | training Capabilities Terms of agreement Customization | depth of response | innovation Deliverables | ownership | post-termination rights | termination | financial offer © 2012 ALPSP/CCC Packaging the RFP ► Print and/or eonly ► Cover letter/invitation Pre-qualify NDA ► Single document MS Word or PDF Linkable table of contents Tables to show history/trends ► Excel file for apples-to-apples comparison ► Concise and proofread © 2012 ALPSP/CCC What happens after vendors receive an RFP? Read RFP Ask questions Do homework Determine fit, rough numbers Submit proposal? Gather information Brainstorm Prepare projections Determine offer Write proposal © 2012 ALPSP/CCC Evaluating proposals Supplier knowledge Reputation/ culture The financial offer Supplier resources Points of differentiation Supplier capabilities Customer support Supplier personnel © 2012 ALPSP/CCC Evaluating presentations | site visits ► The supplier Do you believe that the supplier’s mission is aligned with your mission? Will the supplier’s market position be helpful to you? Are the supplier’s office locations around the world well situated? ► The people Are the individuals with whom you will be working knowledgeable? Did the presenters work as a team? Can you envision yourself working with them? Do you think they would be communicative and responsive? © 2012 ALPSP/CCC Continued ► Quality Will the supplier uphold your high quality standards? Is their vision for the deliverable/s aligned with yours? Are the supplier’s products/services state-of-the-art? ► Capabilities Did the supplier provide a convincing plan? Does the supplier have the necessary expertise / control over subcontractors? Are you satisfied with how you will be treated vis-à-vis other customers? Can they deliver? ► The Financial Offer Will you receive complete and regular financial reporting? Are the costs/royalties/financial terms easy to understand? Are appropriate rights retained during and after the agreement period? Are there business terms that you would like to negotiate before entering into contract discussions? © 2012 ALPSP/CCC Steps in negotiation Settle all business terms pre-contract Predetermine essential, fallback/ trade-off, ideal positions Read and mark up agreement; ensure contract reflects proposal, agreed on terms; lastly, legal review © 2012 ALPSP/CCC Negotiation styles ► Collaborative: negotiating for win-win • Detached problem-solving where each party gains something of value ► Competitive (zero-sum) negotiating for win-lose • Substance (eg, financial) is what matters; relationship unimportant ► Concession: negotiating for lose-win • Avoidance, desperation, or not knowing what’s possible lead to loss » www.changingminds.org © 2012 ALPSP/CCC Contract negotiating tips Reducing the stress levels ► “Approve” (revised) proposal ► Agree on all business terms before negotiating contract ► Communicate any truly nonnegotiable clauses before contract (good faith) ► Convert individual wants into shared problems ► Don’t rewrite unless you need to eliminate ambiguity or change the meaning ► Work with an attorney experienced in publishing Questions to bypass impasse ► What is at the heart of your/my concern? What is the purpose of this clause? ► Can I explain to you the situation I’m worried about and can we put our heads together to think about how this situation could be avoided? ► If we removed the clause, would or could another clause come into play if we found ourselves in this (unlikely) situation? ► Is it time to brainstorm with some colleagues? © 2012 ALPSP/CCC Dealing with the typically tricky clauses ► Reuse of content ► Transition costs (pre and post) ► Sublicensing rights ► Reporting ► New publications ► Proposed “efforts” ► Satisfactory staffing ► Mid-term changes ► “Extras” ► Unprofitability clause ► Quality control measures ► Post-termination rights ► Electronic capabilities © 2012 ALPSP/CCC Gandhi’s residence © 2012 ALPSP/CCC Q&A Thank you! Cara Kaufman [email protected] Karen King [email protected] © 2012 ALPSP/CCC
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